Contact:6291654089

E-mail: gangulyaditi.4@gmail.com

ADITI BANERJEE
21, Bireshwar Chatterjee Street, Bally
Dist – Howrah. PIN – 711201
West Bengal, India
Mob: +91 8336826420
Email: gangulyaditi.4@gmail.com

A dedicated & self-motivated professional with over 8.5 years of experience in handling Operations, Customer Service
& Training in leading brands of insurance along with good communication skills & aptitude of working in the best
interests of the organization.

Expertise in…
 Training and
Management  Administration
 Customer Service and  HR Recruitment
operation  MIS Management
management
 Kyc management
 Team handling
 Compliance & Process

Profile at a Glance:
 Dedicated professional with strong experience in hard Core Training, Operations & Process Management.
 Working with commercial & profit-to-company perspective in mind, thus having a Customer-centric approach.
 Known for efficient time-management & process orientation.
 Good experience in Training & Recruitment related domain.
 A methodical & result oriented team player.
 Able to work and excel under demanding and diverse work environments.

PROFESSIONAL EXPERIENCE

Tata Sustainability
Centre manager & Facilatator ( Aug 2018- till date)
Location Kolkata

Job Responsibility

 Training Adult Learners

 Mobilizing Learner
 Giving Placement opportunity
 Vendor Management
 Interviewing candidate
 Documentation during Placement
  Centre Managing
 Coordinating with HO
 Handling Petty Cash
 Office Administration
 Resolving queries of learners, client and employees

Ashika Stock Broking Limited

Sr. Executive Admin (Otober 2015 –jan 2018)
Location Kolkata

Job Responsibilities:

 Vendor Management
 Interviewing candidate
 Documentation
 Issuing Offer letter
 Resolving HR related queries
 Flashing Sales Report Weekly
 DSR compiling of marketing Team & reporting to VP regarding summary detail of DSR
 KYC form Audit
 Making KRA and update in cvl
 MF transaction
 MF sales report
 MF commission releasing
 Sending Attendance Report to HO Account
 Sending specific report on Leave and OD of the entire Floor
 Office Administration
 Admin related Issue solving.
 Handling Petty Cash
 Uploading Cheque detail in server.
 Flashing branch business report
 Managing the floor
 Resolving queries of branches, client and employees.
 Handling MF branch operation.

SWIFT INFORMATION TECHNOLOGY PVT LTD

SR Customer Relationship Manager (Feb 2013- May 2014)
Location Mumbai

Job Responsibilities:

 Agent management
 Recruiting Agents
 Attending the escalation calls of the agents.
 Setting the targets for the teams.
 Monitoring the calls
 Coaching then on calls and how to achieve the targets
  Arranging training for them.
 Motivating then to achieve their sales
 Attending Sup-Call.
 Training People (OJT)
 Helping and coordinating the team to achieve their target.
 Developing soft skill of the agents.

Navkar Center for Skill

Training Consultant Manager (for Club Mahindra) (October 2013- Aug 2014)
Location Mumbai

Job Responsibilities:

 Training & coaching people.

 Providing induction training
 Working as a mentor for CDSO –Nxt.
 Conducting product training.
 Conducting Morning meeting.
 Conducting Induction Training
 Mentoring phone calls and coaching them on tele call.
 Mentoring sales call and coaching them on that.
 Conducting OJT for CDSO nxt team.
 Planning sales strategies for team.
 Monitoring Team Manager performance.
 Coaching and Training TM.
 Coaching them on Behavioral issues.
 Developing and managing soft skill training.
 Designing training calendar with inputs from dept heads.
 Content writing of product training, as well as tele-calling script.
 Conducting Motivational training.
 Helping and coordinating the team to achieve their target.
 Calculating commission as wel as te increment part.
 Sending daily base reports on team performance, and as well as each executive performance
reports, Team Manager performance , and monthly reports.

ICICI PRUDENTIAL LIFE INSURANCE CO. LTD.

Associate Training Manager – ( oct2012 to sept 2013)
Location Mumbai

Job Responsibilities:

 Conducting & organizing training of new products.

 Training the new recruits including the induction modules.
 Conducting the IC33 , Advisor induction program and Personal Development & Motivational trainings.
 Conducting on field & off field Sales Training.
 Monitoring the exam schedules & implementations.
 Monitoring & handling the sales team including the joint calls for business development with Sales Managers.
 Flashing the daily sales reports.
 Contractual Trainer management & payout
 Sending daily MIS Reports.
 Track rookie Managers & advisor’s performances, and subsequent analysis of the same.
 Conducting interview sessions of the FSPs and their code generations.
 Coaching them on behavioral issues.
 Devoloping managing soft skill training.
 Designing training calendar with inputs from dept heads
 Managing a team 18 people.
 Content writing of product training,soft skill, as well as tele-calling script
 Attendance procurement & maintenance of data for all training programmers in the branch.
 Dispatch of training materials/ certificates to the advisor.
 End of the month calculating the commission amount

NJ INDIA INVEST PVT. LTD.

Customer Relationship Officer – (Aug 2011 – Jan 2012)
Location Bardhaman

Job Responsibilities:

 Handling the entire sub-broker team of 25 people of Burdwan, Kalna, Katwa, & Bolpur in West Bengal.
 Handling the entire Burdwan Branch Operations, Customer Service and office administration.
 Aligning resources in line with the targets and performance estimates.
 Manage the KYC documents and send them to CDSL.
 Co-ordination with all AMCs and RTAs, along with the application forms checking & data entry.
 Sharing new product knowledge with team members and partners.
 Monitoring the back office team with respect to discipline & attendance.
 Coordinating with the AMC and Sales Team to arrange meeting.
 Solving client queries for the partners.
 Training partner online as well as offline
 Maintaining MIS reports in weekly coordination with my superior and HO.
 Making all the billings of the Branch Expense and handling petty cash.

DREAMZ MARKETING
Executive – HR and Training (June 2009 – July 2011)
Location Bardhaman

Job Responsibilities:

 Recruitment - Taking interviews and selecting the candidates.

 Generating offer letters after finalization of the compensation structure.
 Looking after the welfare of the office staff.
 Tracking the daily reports of the departments.
 Monitoring the office as well as sales team with respect to Discipline & Attendance.
 Arranging training of new products & inductions.
 Organizing IRDA training schedules.
 Publish client specific Monthly reports.
 Taking care of sales Schedule.
 Conducted Training sessions across Burdwan, Durgapur And Mednipur agents and sales teams.
 Also worked as a mentor for new joinees to the system, evaluating their works and rating them on their
performances which decided their eligibility to enter system.

ICICI PRUDENTIAL LIFE INSURANCE CO. LTD.

Financial Advisor – Life Insurance (July 2007 - May 2009)
 Location Bardhaman

Job Responsibilities:

 Supporting customers with their insurance related queries, requests & complaints.
 Coordinating with the Unit Managers & fulfilling their operational requirements.
 Cross-selling of the Insurance products.
 Listening to calls and giving the feedback about the products.
 Looking after the login process of the policies.
 Conduct IRDA training and Product Training.

PROFESSIONAL / EDUCATIONAL QUALIFICATION

 B.A. (English Hons.), Burdwan University in 2008.

 Higher Secondary (Class XII – Arts), B.B. Vidyalaya, Burdwan in 2005.
 Secondary examination from P.I.S. Vidyapith, Haripal in 2003.

PERSONAL PARTICULARS
Date of Birth: 4th November 1986
Marital Status: Married
Languages Known: English, Hindi and Bengali
Well versed with MS Office and Internet operation

 References can be furnished upon request -

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