Patel Rakesh H.: Banking in India

Patel Rakesh H.
INTRODUCTION
Banking in India
Banking in India originated in the first decade of 18th
century. The first banks were The General Bank of India, which started
in 1786, and Bank of Hindustan. The oldest bank in existence in India is
the State Bank of India, which originated in the "The Bank of Bengal" in
Calcutta in June 1806. The Reserve Bank of India formally took on the
responsibility of regulating the Indian banking sector from 1935. After
India's independence in 1947, the Reserve Bank was nationalized and
given broader powers. By the 1960s, the Indian banking industry has
become an important tool to facilitate the development of the Indian
economy. At the same time, it has emerged as a large employer.
In the early 1990s the Narasimha Rao government
embarked on a policy of liberalization and gave licenses to a small
number of private banks, which came to be known as New
Generation tech-savvybanks, which included banks such as UTI Bank,
ICICI Bank, IDBI Bank, HDFC Bank etc. Currently, India has 88
scheduled commercial banks (SCBs)
 28 public sector banks
 29 private banks
 31 foreign banks.
They have a combined network of over 53,000 branches and

17,000 ATMs. According to ICRA Limited, a rating agency, the public
sector banks hold over 75% of total assets of the banking industry.
-1- United Bank of India

Patel Rakesh H.
HISTORY & DEVELOPMENT OF THE UBI
United Bank of India (UBI) has a pride place in the

economy of the eastern and north-eastern parts of the country. The
Bank which was formed out of the amalgamation of four small banks of
Bengal. One of the constituents of the Banks- Comilla Banking
Corporation Ltd. was established as early as in 1914. Other three
constituents- the Bengal Central Bank Ltd, the Comilla Union Bank Ltd.
and Hooghly Bank Ltd. were established in 1918, 1922 and 1932
respectively. Subsequently, Cuttack Bank Ltd. and Tezpur Industrial
Bank Ltd. got merged with UBI in the year 1961. Hindusthan Mercantile
Bank Ltd. and Narang Bank of India Ltd. were amalgamated with UBI in
1973 and 1976 respectively. Since inception the Bank is known for its
involvement with the economic growth and social development.
UBI with it’s headquarter at Kolkata is predominantly seen

in the eastern and north eastern parts of the country. UBI with its
outstanding performance has created the confidence in itself and it is
that confidence of the people around UBI branches and confidence of
the clients will become the most precious assets in the years to come.
So to build that confidence and to enrich that asset further in the face
of the challenges of the emerging Competitive scenario, UBI is
growing with its involvement and commitments in the overall
development of the country in conformity with the priority accorded by
our Government.

Patel Rakesh H.
Today, the banks are to operate in a more de-regulated

and liberalized environment for which steps are initiated for improvement
of financial strength, enhanced supervision and control and growth in
competitive efficiency. To face the challenges of the 21st century
banking, UBI has devised schemes and developed products which are
more customer friendly and technology oriented. At the same time it has
not lost sight of the importance of rural economy and more particularly
the agriculture and allied activities as well as SME sector which are the
prime source of occupation for our masses.

Patel Rakesh H.
OVERVIEW OF THE UBI
United Bank of India (UBI) is one of the 14 major banks

which were nationalised on July 19, 1969. Its predecessor the United
Bank of India Ltd., was formed in 1950 with the amalgamation of four
banks viz. Comilla Banking Corporation Ltd. (1914), Bengal Central
Bank Ltd. (1918), Comilla Union Bank Ltd. (1922) and Hooghly Bank
Ltd. (1932) (which were established in the years indicated in brackets
after the names). The origin of the Bank thus goes back as far as 1914.
As against 174 branches, Rs. 147 crores of deposits and Rs. 112 crores
of advances at the time of nationalisation in July, 1969, today the Bank
has 1484 branches, over Rs. 54,536 crores of deposits and Rs. 35,727
crores of gross advances as on 31-03-09. Presently the Bank has a
three-tier organisational set-up consisting of the Head Office, 28
Regional Offices and 1484 branches.
After nationalisation, the Bank expanded its branch

network in a big way and actively participated in the developmental
activities, particularly in the rural and semi-urban areas in conformity
with the objectives of nationalisation. In recognition of the role played by
the Bank, it was designated as Lead Bank in several districts and at
present it is the Lead Bank in 30 districts in the States of West Bengal,
Assam, Manipur and Tripura. UBI played a significant role in the spread
of banking services in different parts of the country, more particularly in
Eastern and North-Eastern India. UBI has sponsored 4 Regional Rural
Banks (RRB) one each in West Bengal, Assam, Manipur and Tripura.

Patel Rakesh H.
These four RRBs together have over 1000 branches. United Bank of
India has contributed 35% of the share capital/ additional capital to all
the four RRBs in four different states. In its efforts to provide banking
services to the people living in the not easily accessible areas of the
Sunder bans in West Bengal, UBI had established two floating mobile
branches on motor launches which moved from island to island on
different days of the week. The floating mobile branches were
discontinued with the opening of full-fledged branches at the centres
which were being served by the floating mobile branches.
The Bank has three full fledged Overseas Branches one

each at Kolkata, New Delhi and Mumbai. The operations of 500
branches have been computerised either fully or partially and Electronic
Fund Transfer System came to be implemented in the Bank's branches
at Kolkata, Delhi, Mumbai and Chennai. The Bank has ATMs all over the
country and having Cash Tree arrangement with 11 other Banks.
The name of the RRBs, the location of the Head Office

and the name of the present Chairmen are given in the following table:
Name of the RRB Location of H.O. Name of the Chairman

Bangiya Gramin Vikash Berhampur, W.
Sri Samar Sengupta
Bank Bengal
Assam Gramin Vikash
Guwahati, Assam Sri Ramdev Yadav
Bank
Sri Nilmani
Tripura Gramin Bank Agartala, Tripura
Gangopadhyay
Manipur Rural Bank Imphal, Manipur Sri Umesh Prasad Singh

Patel Rakesh H.
Assam Gramin Vikash Bank has been constituted on

12th January, 2006 following Govt. of India's Notification amalgamating
erstwhile 4 RRBs ,viz.,Pragjyotish Gaonlia Bank, Cachar Gramin Bank,
Subansiri Gaonlia Bank and Lakhimi Gaonlia Bank in the State of
Assam. Recently, on 21st February, 2007, Bangiya Gramin Vikash Bank
has been constituted following Govt. of India's Notification amalgamating
erstwhile 5 RRBs,viz., Gaur Gramin Bank, Mallabhum Gramin Bank,
Sagar Gramin Bank, Nadia Gramin Bank and Murshidabad Gramin
Bank in the State of West Bengal.
These RRBs as on 31.12.06 are having total deposit of

Rs. 5771.33 Cr. and outstanding advance of Rs. 2690.80 Cr. Out of this
advance amount Rs. 1862.64 Cr. is in Priority Sector, which includes Rs.
603.06 Cr. in Agricultural Sector and Rs. 1259.58 Cr. in SSI and other
priority sector and it turns out to be 69%, 22% and 47% of total
outstanding advance respectively.
United Bank of India has a RRB Department headed by a

General Manager to look after and monitor the functioning of the
sponsored RRBs.

Patel Rakesh H.
Regional Distribution of Branches

(As on 18.12.2009, 1484 Branches: All Under CBS)
East 64%
North East 17%
Central 6%
Western 4%
Northern 5%
Southern 4%
Regional Distribution of Branches
4%
5% 64%
4% East
North East
6%
Central
Western
17% Northern
Southern

Patel Rakesh H.
BANK PROFILE
1. NAME OF THE BANK : UNITED BANK OF INDIA
2. HEAD OFFICE : KOLKATA-70001
3. TOTAL BRANCHES : 1484
4. WEBSITE : www.unitedbankofindia.com
5. BOARD OF DIRECTORS:
BOARD OF DIRECTORS
Name Designation
Shri Satish C. Gupta Chairman and Managing Director
Shri T. M. Bhasin Executive Director
Shri Tulsidas Bandyopadhyay RBI Nominee Director
Dr. R. K. Agarwal C.A Nominee Director
Shri Sanjeev Jindal Government Nominee Director
Shri Praveen Davar Non Official Director
Shri Suprita Sarkar Officers' Employees Director

Patel Rakesh H.
TIME KEEPING SYSTEM
Time keeping system is most important part of the

banking sector. Thus United Bank of India is a very strict & valuable
about the time. It was all the employee of the United Bank of India reach
in time. The structure of time followed by the United Bank of India as
follow:
 FOR MONDAY TO FRIDAY:
 Public Hours : 9:30 am To 3:00 pm
 Working Hours : 9:30 am To 3:00 pm
 FOR SATURDAY:
 Public Hours : 9:30 am To 1:00 pm
 Working Hours : 9:30 am To 1:30 pm

Patel Rakesh H.
Achievement & Awards
 All the branches and extension counters operate under core banking
solution (CBS), covering 100% business.
 Bestowed with National Award under Prime Minister Employment

Guarantee programme in north east zone from ministry of MSME,
Government of India.
 Recipient of National Award (2008) for the best bank for excellence in
the field of khadi & village industries for east & north zones from
ministry of MSME, Government of India.
 Received Golden Jubilee Awards (2007) for the best bank in east and
north east zones for excellence in the field of khadi & village
industries from ministry of MSME, Government of India.
- 10 - United Bank of India

Patel Rakesh H.
ABOUT THE TOPIC (Banking services)
 BANKING SERVICES IN INDIA
With years, banks are adding services to their customers.

The Indian banking industry is passing through a phase of customers
market. The customers have more choices in choosing their banks. A
competition has been established within the banks operating in India.
With stiff competition and advancement of technology, the
services provided by banks have become more easy and convenient.
The past days are witness to an hour wait before withdrawing cash from
accounts or a cheque from north of the country being cleared in one
month in the south. This section of banking deals with the latest
discovery in the banking instruments along with the polished version of
their old systems.
 WHAT IS BANKING SERVICES
Banking regulation act defines banking as a company

which carries on business of banking, that is to say, accepting, for the
purpose of lending or investment, deposits of money from public,
repayable on demand or otherwise and withdrawable to cheque draft,
order or otherwise. Traditional banking services include receiving
deposits, lending money and processing transaction. The basic services

Patel Rakesh H.
provided by the bank are saving accounts, loans, time deposits etc. A
commercial bank accepts deposits from customers and makes loans
based on those deposits. Some banks offer ancillary financial services

to make additional profit. For example, Insurance, Trading service,
investment products etc.
The UNITED BANK OF INDIA provides many banking

services which are as under:
Loans
Accounts & Deposits
Other Services.
These all services are mentioned forward individually.

Patel Rakesh H.
LOANS
A loan is a type of debt. All material things can be lent;

this article, however, focuses exclusively on monetary loans. Like all
debt instruments, a loan entails the redistribution of financial assets over
time, between the lender and the borrower.
Acting as a provider of loans is one of the principal

tasks for financial institutions. Legally, a loan is a contractual promise of
a debtor to repay a sum of money in exchange for the promise of a
creditor to give another sum of money. There are two types of loan:
(1) Secured Loan:
A secured loan is a loan in which the borrower pledges

some asset (e.g. a car or property) as collateral for the loan.
(2) Unsecured Loan:
Unsecured loans are monetary loans that are not

secured(credit card, debt personal loans, bank overdrafts, credit facilities
or lines of credit, corporate bonds) These may be available from
financial institutions.

Patel Rakesh H.
The Retail Credit Loans provided by United Bank of India are as under:
United Housing Loan Scheme

United Smart Loan Scheme
United Housing Loan for Pensioners
United Personal Loan Scheme for Salaried Persons
United Demand Loan Scheme
United Personal Loan Scheme for Pensioners
United Festival Loan Scheme
United Tour & Travel Credit Scheme
United Car Loan Scheme
United Consumer Loan Scheme
United Education Loan Scheme
United Shikshak Samman Yojana
United Nari Samman Yojana
United Trade Credit

Patel Rakesh H.
United Housing Loan Scheme

 Eligibility:
Any individual aged 21 years or above having regular income.
 Purpose:
• Purchase of land, purchase or construction of house/ flat.
• Renovation/ extension/ repair/ furnishing of house/ flat.
• Taking over of existing Housing Loan form other Bank.
 Quantum of loan:
Quantum of loan depends on the cost of house/flat,

application’s age, income, repayment capacity etc. The maximum
quantum of loan shall be as follows:
Location of house/ flat/ property

Nature of applicant Semi-Urban
Metro Urban Rural
Rural

Patel Rakesh H.
For all Categories of
100 50 25 15
Borrowers
 Margin:-
Minimum 25% of the project cost in all cases.
 Rate of Interest:-
8.00% for 1 st year, 9.00% for 2 nd to 4 th years.
United Car Loan Scheme
 Purpose :
Purchase of any Maruti Brand Car from authorized Maruti
Dealer.
 Eligibility :
• Any individual with gross income of Rs.10,000/- and minimum net
income of Rs.5,000/- per month.
• To be eligible the applicant will be required to get minimum score as

per structured scoring Model of United Bank of India.
 Quantum of Loan :
Max. Rs.6 lac.
 Margin : 10%

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 Processing Charge: 0.50%
 Interest Rate: New Car - 12.00% p.a.
Old Car - 13.00% p.a.
 Repayment:
The loan is to be repaid on the basis of Equated
Monthly Installment (EMI).
United Education Loan Scheme
 Purpose:
Educational Loan Scheme has been designed to meet
students’ expenses for higher studies in India and abroad.
 Courses Eligible for Study in India:

• Graduation Courses : B.A., B.Com, B.Sc., etc.
• Post Graduation Courses : Masters and Ph.D.
• Professional Courses : Engineering, Medical, Agriculture,
Veterinary, Law, Dental, Management, Computer, etc.
• Courses like ICWA, CA, CFA, etc.
• Courses conducted by IIM, IIT, IISC, XLRI, NIFT, etc.
• Courses offered in India by reputed foreign Universities.

Patel Rakesh H.
• Evening Courses of approved Institutes.
• Other Courses leading to Diploma/ Degree, etc. conducted by
Colleges/ Universities approves by UGC/ Govt./ AICTE/ AIBMS/
ICMS, etc.
 Courses Eligible for Study Abroad:

• Graduation: For job-oriented professional/ technical courses
offered by reputed Universities.
• Post Graduation : MCA, MBA etc.
• Courses conducted by CIMA - London, CPA in USA etc.
 Quantum of Loan:
1. For study in India : Max. Rs. 10 lac
2. For study abroad : Max. Rs. 20 lac
 Repayment of Loan:
The loan is to be repaid in 5 to 7 years after

commencement of repayment. The repayment will commence after a
moratorium/ repayment holiday which is Course period plus 1 year or 6
months after getting job whichever is earlier.

Patel Rakesh H.
 Security :
• Upto Rs. 4.00 Lacs : Nil

• Above Rs. 4.00 Lacs and upto Rs. 7.50 lakh: Collateral in the form
of a suitable third party guarantee.
• Above Rs. 7.50 lacs: Collateral of suitable value or suitable third
party guarantee.
 Rate of Interest: Upto 4.00 lacs 10.25% p.a.
Above Rs. 4.00 lacs 11.00% p.a.
United Festival Loan Scheme
Eligibility:
Any salaried individual (single or joint) aged above 21

years and remaining service to cover the repayment schedule.
Quantum of loan:
Min. Rs. 2,000/- to Max. Rs. 25,000/- subject to 2 times of

Gross monthly income of the borrower and total deductions
from the salary including the EMI for the proposed loan shall
not be more than 60% of gross salary.
Repayment Period: 10 months.

Patel Rakesh H.
Processing fee: 1% of the loan amount.
 Disposal of the Loan:

Loan application will be disposed within ten days of receipt.
 Rate of Interest : 12.50% p.a
United Personal Loan Scheme for Pensioners
 Objective:
To extend term loan to senior citizen to meet his family and
personal expenses.
 Eligibility:
If a senior citizen is a pensioner of Central and State
Governments, Central and State Governments' Undertakings, Defence
Services, reputed Companies, Educational Institutions (Universities,
Institutes, Schools and Colleges) and drawing pension from the
Branches of the United Bank, then he is eligible for loan under the
Scheme from the Branch, where his pension is paid.

Patel Rakesh H.
 Margin : Nil
 Processing Charge : 1%
 Disbursement of Loan :
The loan shall be disbursed through your Savings Bank
A/c other than the account in which your pension is credited every
month.
United Mortgage Loan Scheme
 Objectives:
Providing loan against mortgage of property to the owner of
the property. The property may be House/ Flat or any other commercial
property but not agricultural land of any other vacant land.
 Purpose:
The loan is meant for general purpose of the borrower to
meet any personal/ business requirement except speculations.
 Eligibility:
Patel Rakesh H.
Any individual in the age bracket of 21-65 years having
property to be mortgaged and sufficient income to replay the loan.
Company, Partnership firm, Co-operative Society and Trust are,
however, not eligible of the loan. Third party property also cannot be
mortgaged for taking a loan.
Term Loan - Maximum Rs.15.00 Lac
 Margin: 40.00%
AGRICULTURE (RURAL) LOANS
Agriculture loan is a loan which are provided by the

mainly government bodies, co-operative bodies and also some private
players. The United Bank of India is also providing agriculture loan. It is
a loan, which is provided to the farmers, land holders and other rural
people for different crops, vehicles, equipments etc.
There are many types of Agriculture Loan (Rural Credit

Loan) provided by United Bank of India, which are as under:
Kisan Credit Card

Patel Rakesh H.
United Krishi Laghu Paribahan Yojana
United Krishi Sahayak Yojana
United Gramyashree Yojana
Self Help Group
Gramin Bhandaran Yojana
Golden Jubilee Rural Housing Finance Scheme
United Bhumiheen Kisan Credit Card
United Gramin Sahaj Credit Card
United Sahaj Rin Yojana
Kisan Credit Card
 Objective:
The scheme aims at providing adequate and timely credit
for the comprehensive credit requirements of farmers for taking up

Patel Rakesh H.
agriculture and allied activities for short term under single window. The
passbook provided to KCC holders.
 Area of operation:
All rural and semi urban branches.
 Eligibility:
• Short term crop loans to farmers those who are owner
cultivators/share-croppers/bargadars.
• KCC schemes also cover the term credits for agriculture and allied
activities.
• KCC is issued to individual borrower only on merit and not to
corporate body society, association, club, group etc.
 Credit limit:
Minimum credit limit should be Rs.25000/- and maximum
Rs.10.00 lac.
 Validity: The credit card will be valid for 5-7 years.
United Gramyashree Yojana
 Objective:

Patel Rakesh H.
For all kinds of agricultural, allied and other productive
activities like dairy, poultry, fishery, sericulture, bio-gas, high-tech
agriculture, Setting up of agri-business/agri-clinic, purchase of land for
agricultural purposes.
 Area of operation:
All rural and semi urban branches.
 Eligibility:
Existing medium term farm borrowers with good track
record for the last 3 years, woman family members of such borrowers.
 Repayment:
Repayment period of loans under agriculture and allied
activities will be guided by NABARD's repayment schedule for farm
loan.
• Maximum upto the amount of the original loan repaid by the existing
borrower without further security.
• Maximum of Rs.50,000/- in case of woman family member.
ADVANCES

Patel Rakesh H.
Year Rs. In crore

Mar'07 22640.45
Mar'08 28151.68
Mar'09 35728.24
Sep'09 41219.12
Advances
45000 41219.12
35728.24
40000
35000
28151.68
Rs. In crore
30000
25000 22640.45
20000
15000
10000
5000
0
Mar'07 Mar'08 Mar'09 Sep'09
Year

Patel Rakesh H.
ACCOUNTS & DEPOSITS
A deposit account is a current account, savings account, or

other type of bank account, at a banking institution that allows money to
be deposited and withdrawn by the account holder. These transactions
are recorded on the bank's books, and the resulting balance is recorded
as a liability for the bank, and represent the amount owed by the bank to
the customer. Some banks charge a fee for this service, while others
may pay the customer interest on the funds deposited.
The United Bank of India offers different types of

accounts & deposits are as under:
United Tax Savings Growth Plan

United Tax Savings Income Plan
United Bonanza Savings Schemes
Fixed Deposits
United Bonanza Current Deposit Schemes
United Flexi Deposit Schemes
United Anand Deposit Schemes
Capital Gains Accounts Schemes
Savings Bank Account
United Children Savings Account
United Current Deposit Account
United Gold and Platinum Current Deposit Schemes

Patel Rakesh H.
United Tax Savings Income Plan - FD Type
 Features:
• An assessee can invest in such deposit scheme of the bank a
minimum of Rs.100/- or any amount in multiples of Rs.100/- upto a
maximum of Rs.1,00,000/- and in a financial year, commencing
from 1st April every year.
• The amount so invested by an individual or HUF, is eligible for
deduction under section 80C of Income Tax, 1961.
 Eligibility:
• Individual either single or joint or in the name of HUF.
• When Minor is an IT Assessee holding PAN, deposit can be
opened singly in the name of Minor operated by himself/herself or
by Guardian as per normal norms of the Bank.
 Rate of Interest:
8.00% p.a. calculated on quarterly rests.
 Payment of Interest:
For United Tax Savings Income Plan, interest will be
paid periodically i.e. Monthly, Quarterly, Half-Yearly or Yearly. On
maturity, principal amount would be paid.

Patel Rakesh H.
Fixed Deposits
In this account the amount remains fixed for a

predetermined period of time and the interest is payable monthly,
quarterly, half yearly, yearly or on maturity as per the desire of the
account holder. Period options available from 15 days to 120 months.
Savings Bank Account
A savings bank account may be opened in the name of

individual or in the names of two or more individuals to be operated
jointly or severally. A savings bank account can be opened in the name
of a minor to be operated by the minor himself/ herself when he or she is
aged 13 or above. Interest as applicable is applied to the accounts in
June and December each year.

Patel Rakesh H.
United Flexi Deposit Schemes
Eligibility:
Account may be opened in the name
of individuals, sole proprietorship concern,
partnership firm, association, clubs, societies, trust,
companies, etc. The illiterate, minor, blind persons
are not eligible to open account under this scheme.
 Rate:
Quantum of monthly installment
is flexible. The depositors shall have to choose
a core monthly installment which is the
minimum amount that has to be deposited
compulsorily as minimum installment in any
month. The amount of core installment is to be
Rs. 50/- or in multiple thereof. In any particular
month, monthly installment will not exceed 10
times of the core amount.
Period of Deposit:
Period of deposit shall be
for any period between 1 to 10 years in
multiple of complete years.
Advantage:
1. Interest earned under this scheme is not

Patel Rakesh H.
subject to TDS.
2. Monthly installment is flexible.
United Current Deposit Account
A Current account may be opened by
1. An individual.
2. Two or more individuals jointly.
3. Joint Hindu Family.
4. A sole proprietorship firm.
5. A limited company.
6. An agricultural farm, poultry etc.
7. A local body such as municipality etc.
8. An executor or executors, an administrator or administrators, a
trustee or trustees.
9. A school or college or a club, society or association.
10. A partnership firm.

Patel Rakesh H.
United Gold & Platinum Current Deposit Scheme
Public and Private Limited Companies, Corporate,

Whole Sellers, Traders, Hospitals and Nursing Home, Firms engaged in
service industry, partnership firm, proprietorship firm and individuals,
etc.
Average balance to be maintained at the locations:
1. United Gold Current:
a. Rural/ Semi urban : Quarterly average balance to be

maintained - Rs.20,000/-
b. Urban/ Metro : Quarterly average balance to be maintained -
Rs.50,000/-
2. United Platinum Current:

Monthly average balance of Rs. 1.00 lac (for all locations).

Patel Rakesh H.
NRI ACCOUNTS
If NRI person (a non-resident foreign citizen and Indian

origin) wants to open his bank account in Indian bank then the United
Bank of India can give the facility to open the account in indian bank and
invest his money in Indian bank. The Reserve Bank of India and
Government of India has granted general permission for certain kinds of
investments like Bank Deposits to the NRI person.
The NRI services offered by United Bank of India to the

NRI person are as follow:
 Resident Foreign Currency (Domestic) Account:
 NRI External Account
 Foreign Currency Non-Resident A/C

Non-Resident Ordinary Account (NRO)
Resident Foreign Currency Account (RFC)

Patel Rakesh H.
Resident Foreign Currency(Domestic) Account

A person can open a non-interest bearing Resident
Foreign Currency (Domestic) Account denominated in foreign currency
by depositing foreign currency (a) Saved from your trip abroad (b)
Received as gift from person/s during their visit to India.
The balances held in the account can be used for any
purpose for which foreign exchange can be bought from a bank in India.
 Special Features of liberalized schemes:
1. Endorsement of foreign exchange purchased on passport is

optional.
2. International Credit Cards/ ATM Cards/ Debit Cards can be used
outside India for making payment for permissible expenses/
permissible imports to the extent of limit of the card.
3. Foreign exchange can be purchased from any of our authorized
branch by deposit of cash if foreign exchange is equivalent to INR

Patel Rakesh H.
50000/- only, otherwise payment has to be made by way of a
crossed cheque/demand draft only.
Foreign Currency Non-Resident A/C
 Eligibility:
Non-Resident Indians(NRI) and Persons of Indian Origin

(PIO), singly and/ or jointly with a non resident only.
 Currency of Deposit:
US Dollar, Pound & Euro.
 Forms of deposit:
Term Deposit only.
 Period of Deposit:
Minimum 1 Year to Maximum 5 Years.
 Rate of Interest:

Patel Rakesh H.
As published from time to time.
 Advantages:
• In terms of prevailing provisions of Income Tax Law,

interest income from such deposits is exempt from Income Tax.
Balances held in such accounts are also exempt from Wealth Tax.
Further, gifts made to close relatives are free from Gift Tax.
• Facility of automatic renewal of deposits on maturity period
and safe custody of deposit receipts are also available in UBI.
Non-Resident Ordinary Account (NRO)
 Eligibility:
Non-Resident Indians(NRI) and Persons of Indian Origin
(PIO), singly and/ or jointly with a Non-Resident/ Resident.
 Form of Deposit:
Savings/ Current/ Recurring/ Term Deposit
 Period of Deposit:
Maximum of 10 Years in case of Term Deposits.
 Rate of Interest: As applicable from time to time.
 Features:

Patel Rakesh H.
• Joint Account with Resident Indian permissible.
• Loan facility against security of Recurring/ Term Deposit.
• Facility of automatic renewal of deposits on maturity and safe

custody of deposit receipt is also available.
Year Rs. In crore

Mar'07 37,167
Mar'08 46,971
Mar'09 54,535.90
Sep'09 64739.55
DEPOSITS
DEPOSITS
70,000 64739.55
60,000 54,535.90
Rs. in crore
46,971
50,000
37,167
40,000
30,000
20,000
10,000
0
Mar'07 Mar'08 Mar'09 Sep'09
Year
Patel Rakesh H.
OTHER BANKING SERVICES OF UBI
Other services are a service given by bank other than the

general banking services like Loans & Advances, Account & Deposits
etc. The Other service include services like collection of tax, E-Payment,
life insurance, otlas(online tax a
ccounting system), mobile service etc.
The United Bank of India also provide all these types of

services which are mentioned below:
United International ATM cum VISA Debit Card

Collection of Tax

Patel Rakesh H.
Corporate Banking
E-Payment
Internet Banking
United Ujjwal Bhawishya Insurance
Safe Deposit Locker
United Demat
Online Tax Accounting System (OTLAS)
United Mobile Services
United Telebanking
United International ATM cum VISA Debit Card
• Carry the customer’s Bank account in his wallet thus giving him
complete and instant access to the money in his account without
the hassles of carrying cash.
• "United International Debit Card" the ATM cum VISA debit card of
the bank provides access to customers account from anywhere
and at any time.
• Every purchase and ATM transaction appears in customer
passbook / statement of accounts, so that he can track his
spending.
Patel Rakesh H.
The customer of member banks can use their ATM
card at any ATMs of member Banks. There are 12 member Banks under
CashTree Network. In addition to this customer can have access to
more than 18000 VISA enabled ATMs in India and more than one million
ATMs across 221 countries worldwide.
• Above all customer can enjoy his shopping/ dinning and pay
through the card in more than 100000 VISA accredited shops
establishment in India and more than 30 million worldwide.
• United International Visa Debit card is issued Free of Charges.
Collection of Tax
The bank accepts direct tax like Income Tax, Corporate

Tax, Wealth Tax, Gift Tax, Estate Duty, Indirect tax like Excise duty,
Customs duty and Service Tax and State Tax like Sales tax and
Professional Tax through the designated branches. Tax payers are
required to fill up the respective Challans correctly for prompt credit of
the Tax amount to Govt. A/c. In case of payment by cheque, double
stamping of dates indicating the date of tender and date of realization of
cheque is affixed on the Challan and the Challan is released after
realization. If the assessee reports loss of receipted copy of Challan, its

Patel Rakesh H.
duplicate is not issued. Instead a certificate is issued recording the
details of Tax payment.
E-Payment
Payment of Service Tax through `e-payment' has been

made mandatory w.e.f. 01.10.2006 for the tax payers paying Service
Tax of Rs. 50.00 lacs and above in a year. The bank offers `e-payment'
facility through internet banking for payment of Service Tax at specified
branches.
Corporate Banking
Corporate Business Group at Head office, Kolkata caters

to the needs of large Corporate, NBFCs, Housing Finance Companies
etc. providing a wide range of financial products/services with
requirements exceeding Rs.25.00 Crores in the form of :
I) Term loans to fund capital expenditure for setting up new units,

expansion and modernization projects, under Infrastructure and non-
Infrastructure Sectors.
II) Working capital finance to various Units.

Patel Rakesh H.
III) Corporate Loans for a variety of business related purposes.
IV) Export Credit.
Proposals from the Corporates will be handled directly at

Corporate Business Group ensuring speedy disposal.
Internet Banking
'United Online' internet banking service of United Bank
of India is a latest value added service introduced for his account holder.
"Internet Banking" refers to the internet banking service offered by UBI
to the user including services such as enquiry about balance in the
Account, details about transactions in the Account(s), statement of
Account, transfer of funds and any other service as UBI may decide to
provide from time to time through internet. It provides services such as:
1. Query Mode:

Patel Rakesh H.
a. Account view.
b. Cheque Inquiry Status
c. Statement of account.
2. Fund Transfer Mode:
a.To own account.
b. To third party account of Internet enabled Branch of UBI.
3. Payment of Taxes Mode:
a . E-Payment of Indirect Tax (Central excise & service Tax)
b. E-payment of Direct Tax
c. E-payment of Commercial Tax
United Ujjwal Bhawishya Insurance
United Bank of India is proud to offer a range of Life

Insurance solutions from Tata AIG Life Insurance Company Limited.
Tata AIG Life Insurance Company Limited (Tata AIG Life)

is a joint venture company, formed by the Tata Group and American
International Group, Inc. (AIG). Tata AIG Life provides insurance

Patel Rakesh H.
solutions to individuals and corporate. Tata AIG Life Insurance Company
was licensed to operate in India on February 12, 2001 and started
operations on April 1, 2001.
The life insurance solutions from Tata AIG with United

Bank of India have been especially developed to overcome any
unexpected event and help cater to all people’s financial needs – Child’s
education, Child’s marriage, person’s retirement or protection for his
family from uncertainties.
Locker
• Safe Deposit Locker is an important service which gives the

customer a facility for safe keeping of articles by hiring a locker from
the Bank. Locker facility is primarily intended for the benefit of
account holders giving by the bank.
• One or more individuals, firms, companies and other associations

may hire a locker.

Patel Rakesh H.
• The lockers are of different sizes and the rate of rent varies with
the size of the locker. All rents are payable in advance within due
date.
• The applicant who has been allotted a locker may keep a deposit
(but not as a condition for allotment), the annual interest from which
would take care of the annual rent of the locker.
• Those who opt for annual payment and default in payment will not
be allowed to operate the locker till the arrear rent is cleared.
• Nomination facility is available for Safe Deposit Lockers also.
OTLAS
Online Tax Accounting System (OTLAS) was

introduced in United Bank of India w.e.f. 01.06.2004 for collection of
Direct Tax. Under this system tax payers can make payment maintained
with the branch or by a cheque/ draft drawn on the same branch or
another bank branch at the same center where the payment is made.
The payment can also be made by outstation cheque/ draft. In that case

Patel Rakesh H.
the Challan will be handed over to the tax payer after realisation of the
proceeds of payment by Cheque. While depositing tax, identical
information is to be furnished in both parts of the Challan. Quoting of
PAN/ TAN by the taxpayer is mandatory for prompt credit of the tax to
Govt. A/c.
United Demat
United Bank of India offers Depository Services, "United

Demat" with its own server attached to the Premier Depository, Central
Depository Services (India) Ltd. (CDSL).
Initially "United Demat" has been launched in nine

branches spread across the country.
United Mobile Services
United Mobile Service is available to customers of

selected branches. The facility is provided by using SMS (Short
Messaging Service) technology. So if persons have mobile phone and
registered as a user of this facility, they can avail this service from any
location in India and abroad.

Patel Rakesh H.
Facilities available under the Scheme are:
• Balance Inquiry
• Mini Statement of Accounts
• Cheque Status Inquiry
• Inquiry relating to maturity of Term Deposits
• Cheque Book Request
The facility can store his/her mobile number also

(optional) and in such situation, he/she need not state his account type
and account number for availing the facility.
United Telebanking
 Facilities and Operational procedure:
The major facilities available are as follows:
• Balance enquiry
• Last 5 transactions enquiry

Patel Rakesh H.
• Mini Statement through fax/e-mail
• Bank product related information
• Fund transfer within linked account
• PIN Change.
• ATM and Branch location details by fax
 Operational Procedure:
1. Customers willing to apply for Telebanking facilities have to fill up

the application and the same has to be submitted to the respective
branch, where the customer is having the account.
2. The Customer shall self generate the PIN by dialing 033-22428940
3. PIN to be generated between 10 AM to 6 PM on any working day,
after 24 hours of submission of application.
EXIM PRODUCTS AND SERVICES
 Product and Services for Exporters:

• Pre-shipment finance in Rupee and foreign currency.
• Post-shipment finance in Rupee and foreign currency.
• Exporters' Gold Card Scheme.

Patel Rakesh H.
• All types of remittances as permissible under FEMA 1999.
• Competitive and finer exchange rates/ Service charges.
• Exchange Earners Foreign Currency (EEFC) accounts facility.
 Products and Services for Importers:
• Establishment of Import letters of credit for imports into India.
• Arrangement of buyer's credit at competitive rates.
• Handling of Import Bills on collection basis.
• Remittance of advance payment against Imports.
• Issuance of Guarantees as permissible under FEMA.
• Credit reports on overseas suppliers.
• Competitive and finer exchange rates/ service charges.
Remittances
Demand Drafts / Banker's Cheque:

1) Application for purchase of Demand Draft may be made by a
duly filled in form signed by the applicant (with address) giving
full particular of the Draft intended to be purchased.

Patel Rakesh H.
2) Exchange shall be charged as per Bank's schedule of charges.
3) No bearer Draft will be issued.
Telegraphic Transfer:
1) A Telegraphic Transfer is a form of remittance, which is advised

by telegram, telex or fax machines.
2) The fundamental principles of such transfer are otherwise

identical with the Mail Transfer.
3) Drawee Branches afford credit of Telegraphic Transfer to

customers account within a maximum period of 2 days from the
date of deposit of funds for TT.
4) Exchange shall be charged as per Bank's schedule of charges.
ECS (Electronic Clearing Services)
What is Electronic Clearing Service (Debit Clearing &

Credit Clearing)?
The Reserve Bank of India has introduced the

Electronic Clearing Service (Debit) Scheme to provide faster method of

Patel Rakesh H.
effecting periodic and repetitive payment by direct debit to customers
accounts (duly authorised) thereby minimizing paper transactions and
increasing customers satisfaction and Electronic Clearing Service
(Credit) Scheme to provide institutions having to make large number of
payments (such as Interest/Dividends) can directly deposit the amount
into the bank accounts of the share-holders/ depositors/ investors
without having to issue paper instruments involving printing of warrants
(in costly MICR formats) dispatching them by post (most often by Regd.
Post).
Benefits under ECS (Debit) & ECS (Credit):
Faster collection of bills by the Companies and better Cash

management by them.
Eliminates the need to go to the collection centres/banks by the

customers and no need to stand.
Automatic debiting/crediting to the accounts once the mandates are

given by the customers to that effect cuts down the procedural
delay.
Loss of instruments in transit or fraudulent encashment there of
totally eliminated
Payment on due date.
 Limit:

Patel Rakesh H.
There would be no per transaction limit for ECS, EFT
transactions with effect from November, 01, 2004.
 Service Charge:
To encourage electronic mode of payment which is fast

and efficient, Service Charge for ECS for beneficiary is free of cost and
for user is negotiable.
EFT (Electronic Fund Transfer)
What is RBI EFT System?

RBI EFT is a scheme introduced by Reserve Bank of
India (RBI) to help banks offer their customers money transfer service
from account to account of any bank branch to any other bank branch.
The EFT system presently covers all the branches of 27 Public Sector

Patel Rakesh H.
Banks, Selected Scheduled Commercial Banks, Scheduled State Co-
operative Banks and Scheduled Urban Co-operative Banks.
 Any Limit on the amount of individual transaction?

There would be no per transaction limit for ECS, EFT
transactions with effect from November 01, 2004.
Service Charge:
Upto Rs.10000/-, Rs. 35/- per transaction.
Above Rs.10000/- to Rs.100000/-, Rs.3/- per thousand.
Above Rs.100000/-, Rs.2.50 per thousand.
National Electronic Fund Transfer (NEFT)
United Bank of India has joined live operation of NEFT in

16.08.2006 as informed by R.B.I. With addition of United Bank of India,
RBI NEFT membership goes to 34 banks with 6623 branches of which
36 branches of (UBI) are participating in NEFT Live Operation.

Patel Rakesh H.
There are four batches of NEFT daily at 9.30 A.M., 10.30
A.M., 12.00 Noon & 4.00 P.M. on weekdays and 9.30 A.M., 10.30 A.M.
& 12.00 Noon on Saturdays.
NEFT is credit pushed transaction i.e. only credit can be

sent, debit cannot be raised. Only Inter Bank transactions (i.e. within
Bank branches of other Banks) are routed through NEFT.
United Bank of India, Mumbai Branch will act as NEFT

Service Branch, RBI Mumbai will act as NEFT Centre and IBR
Department, H.O. will act as Bank's Service Centre. Net amount will be
debited/credited to the Bank A/c of the Bank at NEFT Centre of RBI.
UBI POLICES
Mediclaim Insurance Scheme for Retired Employees
1. Company to extend the Mediclaim facility:
Bajaj Allianz General Insurance Co. Ltd.

Patel Rakesh H.
2. Objective:
To extend mediclaim insurance benefits upto a maximum

limit of Rs.1.5 lacs on floater basis to each of the retired employees and
his/her spouse who would become the member of the scheme for
treatment in India against payment of Premium of Rs.2928/-.
3. Family: Retired employee himself/herself and his/her spouse.
4. Maximum Entry Age Limit: 80 years.
5. Disease: Any illness, ailment, disease or injury warranting

hospitalization. All pre-existing diseases will remain covered.
6. Pre & Post Hospitalisation period: 30 days as pre-hospitalisation

and 60 days post-hospitalization period.
7. Room Tariff Per Day: Rs.750/-(for ICU/ICCU-Rs.2,000/- &

Cataract Operation- Rs.7,500/-)
8. Minimum Group Size: 1000 retired employees.
Policy on Collection of Cheques/Instruments
Keeping in view the technological progress in payment

and settlement systems and the qualitative changes in operational
systems and processes that have been undertaken by a number of
banks, the Reserve Bank of India had, with effect from 1st November
2004, withdrawn its earlier instructions to commercial banks on (i)

Patel Rakesh H.
Immediate Credit of local/outstation cheques, (ii) Interest Payment for
Delayed Collection.
 Immediate Credit of Local Cheques / Instruments:

Branches / extension counters of the Bank will provide
immediate credit for Local / Outstation Cheques / Instruments upto an
aggregate value of Rs.15,000/- and in case of Prepaid Instruments like
DD / PO / Bankers’ Cheque / Dividend Warrants /etc. and also Cheques
issued by Govt.Depts. / Undertakings, PSU, etc.upto an aggregate value
of Rs.20,000/-
 Payment of Interest for delayed Cheques:

As part of the compensation policy, the Bank will pay
interest to its customer on the amount of collection instruments in case
there is delay in giving credit beyond the time period.
SCOPE OF THE STUDY

Patel Rakesh H.
Each and every project study along with its certain
objectives also has scope for future. And this scope in future gives to
new researches a new need to research a new project with a new
scope. Scope of the study not only consist one or two future business
plan but sometime it also gives idea about a new business which
becomes much more profitable for the researches then the older one.
Scope of the study could give the projected scenario for
a new successful strategy with a proper implementation plan. Whatever
scope I observed in my project are not exactly having all the features of
the scope which I described above but also not lacking all the features.
 Research study could give an idea of network expansion for

capturing more market and customer with better services and lower
cost, with out compromising with quality.
 In future customer requirements could be added with the product

and services for getting an edge over competitors.
 Consumer behavior could also be used for the purpose of

launching a new product with extra benefits which are required by
customers for their account (saving or current) and/or for their
investments.
 Factors which are responsible for the performance for bank can
also be used for the modification of the strategy and product for being
more profitable.

Patel Rakesh H.
OBJECTIVE OF THE STUDY
Project study which is being conducted by me is not only

a formality for the fulfillment of the t.y.b.b.a. project report, But being a
management student and a good employee I tried my best to extract
best of the information available in the market. The objectives which are
being covered by me in this project are as following-
 To Understand how banking activities actually takes place.

 To know the concept of loan, deposits & other services.
 To gain an insight and in depth knowledge about banking
products/Services.
 To know how the other services provided by bank to its customer.

 To know the customer’s interest in bank’s various products.
 To have an insight into the attitudes and behaviors of customers.
 To access the degree of satisfaction of the consumers.

Patel Rakesh H.
LIMITATIONS OF THE STUDY
Although the study was carried out with extreme

enthusiasm and careful planning there are several limitations, which
handicapped the research viz,
1. Time Constraints:
The time stipulated for the project to be completed is less
and thus there are chances that some information might have been left
out, however due care is taken to include all the information needed.
2. Sample size:
Due to time constraints the sample size was relatively
small and would definitely have been more representative if I had
collected information from more respondents.
3. Accuracy:
It is difficult to know that all the respondents gave
accurate information; some respondents tend to give misleading
information. And the tool, used for research is structured questionnaire
which may give the instrumental error if any question has not been
understood by the individual.
4. Difficult to find respondents:
It was difficult to find respondents as they were busy in

their schedule, and collection of data was very difficult. Therefore, the
study had to be carried out based on the availability of respondents.

Patel Rakesh H.
RESEARCH
 Meaning of Research
Research in common parlance refers to a search for

knowledge. Once can also define research as a scientific and systematic
search for pertinent information on a specific topic. In fact, research is
an art of scientific investigation. Redman and Mory define research as a
“systematized effort to gain new knowledge.”
According to Clifford woody research comprises
defining and redefining problems, formulating hypothesis or suggested
solutions; colleting, organizing and evaluating data; making deductions
and reaching conclusions; and at last carefully testing the conclusions to
determine whether they fit the formulating hypothesis. Research is, thus,
an original contribution to the existing stock of knowledge making for its
advancement. It is the pursuit of truth with the help of study, observation,
comparison and experiment.
In short, the search for knowledge through objective
and systematic method of finding solution to a problem is research. The
systematic approach concerning generalization and the formulation of a
theory is also research.
As such the term ‘research’ refers to the systematic
method consisting of enunciating the problem, formulating a hypothesis,
collecting the facts or data, analyzing the facts and reaching certain
conclusions either in the form of solutions towards the concerned
problems or in certain generalizations for some theoretical formulation.

Patel Rakesh H.
RESEARCH DESIGN
The formidable problem that follows the task of defining

the research problem is the preparation of the design of the research
project, popularly known as the “research design”. Decisions regarding
what, where, when, how much, by what means concerning an inquiry or
a research study constitute a research design. “A research design is the
arrangement of conditions for collection and analysis of data in a
manner that aims to combine relevance to the research purpose with
economy in procedure.” In fact, the research design is the conceptual
structure within which research is conducted; it constitutes the blueprint
for the collection, measurement and analysis of data. As such the design
includes an outline of what the researcher will do from writing the
hypothesis and its operational implications to the final analysis of data.
The best suitable research designs for my study is
Descriptive design which one of the most important and widely used
design in research. The studies concerned with the characteristics of
individual or group are the examples of descriptive research studies.
Most of the social research comes under this category. The aim of this
study is to obtain complete and accurate information from the individual
or group.

Patel Rakesh H.
METHOD OF DATA COLLECTION
To know the response, the researcher used

questionnaire method. It has been designed as a primary research
instrument. Questionnaires were distributed to respondents and they
were asked to answer the questions given in the questionnaire. The
questionnaires were used as an instrumentation technique, because it is
an important method of data collection. The success of the
questionnaire method in collecting the information depends largely on
proper drafting. So in the present study questions were arranged and
interconnected logically. The structured questionnaire will reduce both
interviewers and interpreters bias. Further, coding and analysis was
done for each question’s response to reach into findings, suggestions
and finally to the conclusion about the topic.

Patel Rakesh H.
TYPES OF DATA
For the purpose of project, data is very much required

which works as a food for process which will ultimately give output in the
form of information. So before mentioning the source of data for the
project I would like to mention that what type of data I have collected for
the purpose of project and what it is exactly.
 PRIMARY DATA:
Primary data are those collected by the investigator
himself for the first time and thus they are original in character, they are
collected for a particular purpose. A well-structured questionnaire was
personally administrated to the selected sample to collect the primary
data.
 SECONDARY DATA:
Secondary data are those, which have already been
collected by some other persons for their purpose and published.
Secondary data are usually in the shape of finished products. Two types
of secondary data were collected for the preparation of the project work:
• Internal Data was generated from company’s brochures,

manuals and annual reports.
• External Data, on the other hand, was generated from

magazines, research books, intranet and internet (websites).

Patel Rakesh H.
Research Method
 Descriptive Method
A descriptive study tries to discover answers to the

questions who, what, when, where, and, sometimes, how. The
researcher attempts to describe or define a subject, often by creating a
profile of a group of problems, people, or events. Such studies may
involve the collection of data and the creation of a distribution of the
number of times the researcher observes a single event or characteristic
(the research variable), or they may involve relating the interaction of
two or more variables. Organizations that maintain databases of their
employees, customers, and suppliers already have significant data to
conduct descriptive studies using internal information. Yet many firms
that have such data files do not mine them regularly for the decision-
making insight they might provide.
This descriptive study is popular in business research
because of its versatility across disciplines. In for-profit, not-for-profit and
government organizations, descriptive investigations have a broad
appeal to the administrator and policy analyst for planning, monitoring,
and evaluating. In this context, how questions address issues such as
quantity, cost, efficiency, effectiveness, and adequacy. Descriptive
studies may or may not have the potential for drawing powerful
inferences. A descriptive study, however, does not explain why an event
has occurred or why the variables interact the way they do.

Patel Rakesh H.
 SAMPLE METHOD:
Convenience sampling method is used for the survey of

this project. It is a non-probability sample. This is the least reliable
design but normally the cheapest and easiest to conduct .In this method
Researcher have the freedom to choose whomever they find, thus the
name convenience.
• SAMPLE SIZE:
Sample size denotes the number of elements selected

for the study. For the study, 50 respondents were selected at random.
 SAMPLING METHOD:
A sample is a representative part of the population. In
sampling technique, information is collected only from a representative
part of the universe and the conclusions are drawn on that basis for the
entire universe. A convenience sampling technique was used to collect
data from the respondents.
• DATA COLLECTION METHODS:-

Data is collected by survey method through filled questioners.
• RESEARCH INSTRUMENTS:-

Patel Rakesh H.
Questionnaire design to gather the information from
respondents having multiple choice questions, open-ended questions.
ANALYSIS (Through Questionnair)

Q: 1 How Do you come to know about UBI bank?
60%
1. Marketing 50%
52%
40%
2. Ad’s 30%
30%
3. Exhibition
20%
4. Word of mouth 5% 10%
10%
3%
5. Others 0%
Marketing Ad’s Word of Others
Exhibition mouth
Result: Most of them know to UBI bank by Marketing and Exhibition, very less
percentage know by word of mouth & ads.
Q:2 Which factors play an important role while opening an account?
1. Ad’s 60%
52%
50%
2. Special offer
40%
3. Operational staff 30%
20%
20%
4. Convincing power 10%
10% 13%
5%
5. Credibility of Bank 0%
er
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ci
in
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y
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lit
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bi
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vi
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Patel Rakesh H.
Result: Most of the respondents thinks that credibility of bank play a important role
to bring customers .
Q:3 Do UBI bank provides these services faster than another Bank?
1. Yes
70%
65%
60%
2. No 50%
40%
35%
30%
20%
10%
0%
Yes No
Result: Most of the respondents think UBI bank provide faster service than other
banks.
Q:4 Are you facing any problem while maintain your account at UBI bank?
100%
1. Yes 92%
90%
80%
2. No
70%
60%
50%
40%
30%
20%
8%
10%
0%
Yes No
Patel Rakesh H.
Result: Very less respondents are facing problems for maintain the account.
Q: 5 Do you want to suggest any improvements in UBI bank?
35% 30%
1. New Branches 30% 27% 27%
25%
2. Extra charges 20%
3. Fast Service 15% 10%

10%
6%
4. Monthly Statement 5%
0%
5. Others
es
ce
s
s
t
en
ge
er
ch
i
rv
th
em
ar
an
Se
O
ch
at
Br
st
St
tra
Fa
w
ly
Ex
Ne
th
on
M
Result: Equal number of person suggests opening new branches and providing fast
service and very less suggest about extra charges and monthly charges.
Q:6 Do you think that UBI Bank is a safe place for your money?
100% 95%
1. Yes 90%
2. No 80%
70%
60%
50%
40%
30%
20%
5%
10%
0%
Yes No

Patel Rakesh H.
Result: Most of the respondents are think that UBI Bank is a safe place for money.
Q: 7 DO you think UBI Bank needs more advertisement?
1. Yes
60%
2. No 55%
50%
45%
40%
30%
20%
10%
0%
Yes No
Result: The 55% of respondents think that UBI Bank need more advertisement and
45% respondents think that UBI Bank need not more advertisement.
Q: 8 Your level of satisfaction of the banking services given by UBI Bank
80%
1. Very Satisfied 70%
68%
60%
2. Satisfied
50%
3. Normal 40%
30% 20%
4. Dissatisfied 20%
8%
10% 3%
1%
5. Very dissatisfied 0%
al
d
d
d
d
fie
f ie
fie
fie
rm
tis
tis
t is
is
No
at
Sa
sa
Sa
ss
s
ry
Di
di
- 69 -
Ve
ry
United Bank of India

Ve
Patel Rakesh H.
Result: Most of the respondents are very satisfied with the banking services given
by UBI bank.
FINDINGS
1. Most of the persons satisfied with saving account, they do not

want to invest in other products of bank.
2. Most of the persons accounts running satisfactory in UBI Bank.
3. Bank provides faster service than other private and public
sector banks.
4. Loan is any amount borrowed from the financial institution or
bank against keeping some property as security.
5. Each and Every person is aware of loan and its types.
RECOMMENDATIONS
1. UBI bank should open new branches in rural areas.
2. Extra charges should reduce.

3. Staff should more cooperative than before.

Patel Rakesh H.
4. Force on selling other products like fixed deposit, insurance
policy to their customers.
CONCLUSION
Having known deeply about the United Bank of India

one (i) can definitely say that its future is very bright. Large amount of
customers are covered by the bank in all over the country. Each
branch of the bank is doing a successful business and earning very
good return.
United Bank of India is one of the fastest growing banks

all over the country. Since the bank was incorporated in 1977 with the
primary objective of meeting a social need that of household for their
housing need, it has been growing spontaneously and making
success all over the country through its powerful management
system.
Through banking service the bank covered large amount

of customers in almost all financial fields, like Loan & Advances,
Securities, internet banking, Insurance, Fixed deposits and recently
developing various cards, Even today also different type of

Patel Rakesh H.
investment schemes are developing and provide different investment
to the customers.
The United Bank of India has been achieving its

targeted goals and still it is growing day by day.
BIBLIOGRAPHY
The following sources become very much helpful for me

to prepare this project report:
 Magazine, Monthly report of United Bank of India.
 Website: www.Unitedbankofindia.com

Patel Rakesh H.
APPENDIX
 QUESTIONNAIR
Q: 1 How Do you come to know about UBI bank?
1. Marketing
2. Ad’s
3. Exhibition
4. Word of mouth
5. Others
Q:2 Which factors play an important role while opening an account?
1. Ad’s
2. Special offer
3. Operational staff
4. Convincing power
5. Credibility of Bank

Patel Rakesh H.
Q:3 Do UBI bank provides these services faster than another Bank?
1. Yes
2. No
Q:4 Are you facing any problem while maintain your account at UBI bank?
1.Yes
2.No
Q: 5 Do you want to suggest any improvements in UBI bank?
1. New Branches
2. Extra charges
3. Fast Service
4. Monthly Statement
5. Others
Q:6 Do you think that UBI Bank is a safe place for your money?
1. Yes
2. No
Q: 7 DO you think UBI Bank needs more advertisement?
1. Yes
2. No

Patel Rakesh H.
Q: 8 Your level of satisfaction of the banking services given by UBI Bank.
1. Very Satisfied
2. Satisfied
3. Normal
4. Dissatisfied
5. Very dissatisfied

Patel Rakesh H.

Patel Rakesh H.: Banking in India

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Patel Rakesh H.

They have a combined network of over 53,000 branches and

-1- United Bank of India

HISTORY & DEVELOPMENT OF THE UBI

United Bank of India (UBI) has a pride place in the

UBI with it’s headquarter at Kolkata is predominantly seen

-2- United Bank of India

Today, the banks are to operate in a more de-regulated

-3- United Bank of India

OVERVIEW OF THE UBI

United Bank of India (UBI) is one of the 14 major banks

After nationalisation, the Bank expanded its branch

-4- United Bank of India

The Bank has three full fledged Overseas Branches one

The name of the RRBs, the location of the Head Office

Name of the RRB Location of H.O. Name of the Chairman

-5- United Bank of India

Assam Gramin Vikash Bank has been constituted on

These RRBs as on 31.12.06 are having total deposit of

United Bank of India has a RRB Department headed by a

-6- United Bank of India

Regional Distribution of Branches

Regional Distribution of Branches

-7- United Bank of India

1. NAME OF THE BANK : UNITED BANK OF INDIA

2. HEAD OFFICE : KOLKATA-70001

3. TOTAL BRANCHES : 1484

-8- United Bank of India

Time keeping system is most important part of the

 FOR MONDAY TO FRIDAY:

 Public Hours : 9:30 am To 3:00 pm

 Working Hours : 9:30 am To 3:00 pm

 Public Hours : 9:30 am To 1:00 pm

 Working Hours : 9:30 am To 1:30 pm

-9- United Bank of India

Achievement & Awards

 Bestowed with National Award under Prime Minister Employment

- 10 - United Bank of India

ABOUT THE TOPIC (Banking services)

 BANKING SERVICES IN INDIA

With years, banks are adding services to their customers.

 WHAT IS BANKING SERVICES

Banking regulation act defines banking as a company

- 11 - United Bank of India

based on those deposits. Some banks offer ancillary financial services

The UNITED BANK OF INDIA provides many banking

These all services are mentioned forward individually.

- 12 - United Bank of India

A loan is a type of debt. All material things can be lent;

Acting as a provider of loans is one of the principal

(1) Secured Loan:

A secured loan is a loan in which the borrower pledges

(2) Unsecured Loan:

Unsecured loans are monetary loans that are not

- 13 - United Bank of India

United Housing Loan Scheme

- 14 - United Bank of India

United Housing Loan Scheme

• Purchase of land, purchase or construction of house/ flat.

• Renovation/ extension/ repair/ furnishing of house/ flat.

• Taking over of existing Housing Loan form other Bank.

Quantum of loan depends on the cost of house/flat,