A LY S S A L I M B A G

(951)529-6935
Armendariz94@gmail.com

SUMMARY

Knowledgeable and motivated student in Organizational Leadership with excellent interpersonal and
communication skills. With my current job that has provided me with a well-rounded background and enabled
me to develop in my leadership approach to administrative tasks, supervision, and the ability to work under
pressure.

EDUCATION
 Bachelor of Organizational Leadership August 2020
Minor: Sociology GPA: 3.8
Arizona State University
 Massage Therapy Certification May 2009
Kaplan College, Riverside GPA: 3.8

EXPERIENCE
Shift Supervisor, Starbucks April 2011 – Current
Moreno Valley, California
 Assisted manager with recruiting 3 to 5 candidates each month, which included reviewing resumes,
applicant screening, and scheduling interviews.
 Managing and coaching 5 to 8 baristas at a time to create an uplifting atmosphere that will deliver
extraordinary service and minimize complaints
 Led daily operations including but not limited to preparing deposits, directing 5 to 8 partners according to
customer flow and coffee protocols to achieve excellent customers service through recognition, coaching,
training, and increasing employee morale.
 Acts as a coach and a mentor to supervisors and baristas by using discretion in assessing performance,
providing feedback and coaching to improve employee performance.
Massage Therapist, Renaissance Therapeutic Massage October 2017 – October
2019
Riverside, California
 Preparing a therapeutic setting for clients to enhance the massage experience by providing a warm
massage table and aroma atmosphere
 Managed onboarding processing, which included screening resumes and scheduling interviews.
 Creating advertising newsletters with the program Shore to deliver to clients via email to invite them to
return or promote a new product
 Facilitate phone calls to lapsed clients to promote the benefits of massage and invite them to return
Massage Therapist, Miranda Family Chiropractic June 2009- August
2011
Riverside, California
 Massage up to 10 clients to provide a therapeutic experience to help promote wellness
 Arranged massage room for next client quickly to be prompt and prepared for next massage
 Answered phone calls to set up appointments for returning visits