Qualities of a Successful Speaker

Tour guides are principally public speakers and must have the ability to communicate
in the effective way. Therefore it is important that guides have a basic knowledge of speaking
techniques and an awareness of the impression that they show to travelers.

In general, people are attracted to speakers who are enthusiastic, natural and
comfortable with their audience, their topic and themselves. A spontaneous relaxed style
draws listeners while an unenthusiastic or tense drives them away. According to Reverend
Jesse Jackson, a master speaker, “Nervous speakers make people nervous.”

How does a person overcome the fear of speaking before a group? Speaking at ease
requires feeling at ease. One of the most important factors to feel at ease in front of a group
is to be prepared. Preparation is not to be confused with memorization of speeches which is
the usual habit of many guides. Thorough preparation increases a speaker’s confidence and
makes sure that he is comfortable with the subject. Good presentations entail plenty of hard
work and practice.

Another important factor in combating nervousness is to have a sincere desire

and interest to share a subject with the group.

Finally, experience will definitely help develop confidence in speaking. With practice,
guides discover that they need less time to prepare for each tour and that they enjoy each
tours than fear them. In time, most guides gain confidence, overcome nervousness and
become more relaxed, spontaneous and effective speakers.

Body Language

The body is an effective communicator with a language of its own. Body language which
includes postures, movement, gestures, eye contact and dress has a greater force than
the spoken word. When a speaker sends mixed messages, listeners will believe what
they see rather than what they hear.

Posture