ISLA SANTARÉM

Curso de Aprendizagem
Designação do curso de Aprendizagem Módulo
Vendas 2 Língua inglesa - organização administrativa da venda
Teacher: Sílvia Salavisa Date:
Business and commercial documents

WORKSHEET Nr 10 – business and commercial docs

Memorandum – Memo
A memo (abbreviation for memorandum) is a written message from one person to another (or
several people) within the same organisation. Memos (or memoranda in the plural) serve several
purposes:
 To provide information
 To request information
 To inform of actions, decisions
 To request actions, decisions

Some companies have pre-printed forms for internal memos but very often it is now common for
templates to be called up on word processing systems. The typist then only has to insert the
relevant details alongside the given headings.

CHOCOLATE HEAVEN EMPORIUM

MEMORANDUM
TO: All Staff
FROM: Management T.C.
DATE: November 9th, 20--
SUBJECT: STAFF CHRISTMAS PARTY

It's that time of year again. As you all know, Christmas is our busiest season of the year. Every year
it is a struggle for management and supervisors to find the time and energy to organize a staff
Christmas party. This year, we have decided to postpone the Christmas party until after our busy
season.
Party Details
Date: Second or third Saturday in January (T.B.A)
Theme: Beach
Food: Caribbean
Special events: Karaoke and belly dancing

We apologize that the celebration will have to wait until the New Year, but we guarantee that it will
be worth the wait. Anyone interested in
volunteering to help out with the event is encouraged to call Lucy, our events coordinator. Lucy's cell
phone number is 222-3098. Please contact Lucy outside of business hours regarding this matter.
Thank you.
T.C.

Encomenda - Order

 A written sales contract between buyer and seller detailing the exact merchandise or
services to be rendered from a single vendor. It will specify payment terms, delivery dates, item
identification, quantities, shipping terms and all other obligations and conditions. Purchase orders
are generally preprinted, numbered documents generated by the retailer's financial management
system which shows that purchase details have been recorded and payment will be made.

Fatura - Invoice

 An invoice is a list of goods sent or services provided, with a statement of the sum due for
these; a bill.
 Nota de débito e de crédito – Debit and credit note

 A debit note or debit memorandum is a commercial document issued by a buyer to a seller

as a means of formally requesting a
credit note. A seller might also issue a
debit note instead of an invoice in order
to adjust upwards the amount of an
invoice already issued.
  A credit note is a receipt given by a shop to a customer who has returned goods, which can
be offset against future purchases.

Recibo - Receipt

 A receipt is a written acknowledgment that a specified article or sum of money has been
received. A receipt records the purchase of goods or service.
 Cheque
 A cheque is an order to a bank to pay a stated sum from the drawer's account, written on a
specially printed form.

 Bounced Cheque – when the bank has not enough funds in the relevant account or the
account holder requests that the cheque is bounced (under exceptional circumstances) then the
bank will return the cheque to the account holder. The beneficiary of the cheque will have not
been paid. This normally incurs a fee from the bank.

 Cheque Clearing – This is the process of getting the money from the cheque-writer’s account
into the cheque receiver’s account.

Cartão de crédito - Credit card

A payment card issued to a person for purchasing goods and services and obtaining cash
against a line of credit established by the issuer. Credit cards may be of two types: those
issued by merchants and vendor (such as a store) and those issued by banks (such as
VISA and MasterCard). Cardholders may also be able to receive other bankcard services.

Depósito direto – Direct deposit

Electronic deposits or credit--usually via ACH--to an individual's bank account. Common uses of
direct deposit include payroll payments, Social Security benefits and income from investments, such
as CDs, annuities and mutual funds.
 Débito direto – Direct Debit
An amount of money taken from a bank account (via Electronic transfer), set up by the recipient
and can vary in amount and exact time that it is taken from an account. Mortgages, insurance
premiums and utility payments are usually direct debits.

Juros - Interest
The amount paid or charged on money over time. If you borrow money interest will be charged on
the loan. It you invest money; interest will be paid (where appropriate to the investment). Interest
rates usually bear a close relationship to the Bank of England’s base rate. It is expressed in per cent.

 Cartão de caixa Multibanco - Automatic Teller Machine (ATM) Card

A payment card issued to a person for activating Automated Teller Machines - computer
terminals which allow consumers to make deposits and withdrawals.

Letra – A bill
It is a written order to a person requiring them to make a specified payment to the signatory or to
a named payee.

Carta de despedimento – Lay-off letter

A layoff describes the act of an employer suspending or terminating a worker, either temporarily or
permanently, for reasons other than an employee's actual performance (for business reasons, such
as personnel management or downsizing (reducing the size of) an organization). A layoff is not the
same thing as an outright firing, which may result from worker inefficiency, malfeasance, or breach
of duty.
"Dear [Employee Name]”

For the last several months, [Organization Name] has experienced financial difficulties due to
economic changes within our industry. In the past years we have taken action to adapt to this
new market with new product & processes. Unfortunately, this action has not resulted in
increased profitability.

Due to this climate, we have come to the decision to eliminate positions within the organization.
It is with deepest regret that I must notify you of your position being eliminated from the
organization."
Someone from Human Resources will call you to set up a meeting in the coming days to discuss
this process and the overall implications. The HR representative will discuss with you your
separation benefits. These benefits include the use of an outplacement service for assistance in
finding a new position through resume writing and career counseling services. Please feel free to
ask this HR representative any questions in relation to the position elimination.”
“We appreciate all of the good work you have done during your employment.

Regards,

Executive Name”