Scribd Logo
Upload

Welcome to Scribd!

  • GCRO - Top400 - PG - March2019 PDF

    Uploaded by

    Edmerl Abad
    113 views3 pages
    This document outlines a training module for revenue officers on taxpayer assistance. The module has two main objectives: developing positive attitudes toward taxpayers' needs and demands, and learning techniques for dealing with difficult taxpayers. It covers effective communication processes and managing self and others with emotional intelligence. The topic outline includes effective taxpayer assistance communication processes and dealing with difficult taxpayers.

    Original Description:

    Original Title

    30. GCRO_top400_pg_march2019.pdf

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document outlines a training module for revenue officers on taxpayer assistance. The module has two main objectives: developing positive attitudes toward taxpayers' needs and demands, and learning techniques for dealing with difficult taxpayers. It covers effective communication processes and managing self and others with emotional intelligence. The topic outline includes effective taxpayer assistance communication processes and dealing with difficult taxpayers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    113 views3 pages

    GCRO - Top400 - PG - March2019 PDF

    Uploaded by

    Edmerl Abad
    This document outlines a training module for revenue officers on taxpayer assistance. The module has two main objectives: developing positive attitudes toward taxpayers' needs and demands, and learning techniques for dealing with difficult taxpayers. It covers effective communication processes and managing self and others with emotional intelligence. The topic outline includes effective taxpayer assistance communication processes and dealing with difficult taxpayers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 3

    Module 400

    Taxpayers Assistance Service

    General Course for Revenue Officers TAS 400 Slide –


    RCV 1.1 – May 2007
    Objectives
    Acquire knowledge and techniques on the
    communication process;
    Develop positive attitude towards the taxpayers’
    needs and demands;
    Portray a positive self-image to the taxpayers;
    Develop emotional intelligence in managing self
    and others; and
    Learn techniques on how to deal with difficult
    taxpayers.
    General Course for Revenue Officers TAS 400 Slide – 2
    RCV 1.1 – May 2007
    Topic Outline

    Topic 410 : Effective Taxpayer


    Assistance Communication
    Process
    Topic 420 : Dealing with Difficult
    Taxpayer

    General Course for Revenue Officers TAS 400 Slide – 3


    RCV 1.1 – May 2007

    You might also like