Name:

Mahmoud Ahmed

Education: Mansoura University, Egypt, 6/2005

B.S. in Communications and Electronics Engineering
Mobile +201024636776
E-mail Mahmoud.reda@hotmail.com

Computer  UNIX  Oracle

Expertise:  Windows NT  CCNA
 Visual Basic  MS SQL

Emak International Academy – from 11/05 till 12/05

Training
 Oracle Database 10g: SQL.
Courses:
 Oracle 10g Database Administration Workshop I.
 Oracle 10g Database Administration Workshop II.
 Oracle Database 10g: Develop PL/SQL Program Units.
 Oracle Enterprise Manager 10g Grid Control.
Cairo University – 10/04
 Cisco Certified Network Associate (CCNA).
 Linux RedHat Administration.

04/2011 till Present Oracle Corporation

Employment
History: (Oracle Support Center based on Egypt)

Principal Oracle DBA Advanced Support Engineer (IC4)

Performing database administration support services from Oracle support Center in

Egypt in sharing in a lot of projects for preparing educational materials for
customers and other support engineers.

Job Description:

 Provide specialized DBA technical and functional assistance, to Oracle

customers’ worldwide.
 Troubleshooting and supporting highly complex technology and software
application implementations.
 To manage and resolve Service Requests logged by customers (internal and
external) on Oracle products and contribute to proactive support activities
according to product support strategy and model
 Owning and resolving problems and managing customer expectations
throughout the Service Request life-cycle in accordance with global
standards
 Working towards, adopting and contributing to new processes and tools
 Contributing to Knowledge Management content creation and maintenance
(Metalink)
 Working with development on product improvement programs (testing,
 BETA programs etc) as required
 Respond and resolve customer issues within Key Performance Indicator
targets
 Maintain an up-to-date and in-depth knowledge of new products released in
the market for the given clusters
 Ensure the timely completion of planned proactive tasks and Service
Requests
 Operate in line with Bug Diagnosis and Escalation/Development Bug
guidelines in resolution of Bug related Service Requests
 AM&R Team which was responsible for remote patching for Oracle
Platinum Customer

Key Areas covered in support:

 General Database administration and maintenance tasks

 Patches installation and Upgrade
 Troubleshooting skills
 Backup and recovery procedures
 Database security procedures
 Solving emergency database issues
 Oracle Net services configuration troubleshooting and tracing

Key Projects:

 MTN Nigeria

 Migrate Factsdb 30 TB database and convert it to RAC 11.2.0.3 on

ASM using RMAN incremental backup with minimal down time
 Migrate OPTPROD 20TB database 11.1.0.7 with GI 11.2.0.3 on ASM
using RMAN incremental backup with minimal downtime

 MTN Ghana

 Onsite support for all database environments like (BIBDP and mobile
money database with a very huge database.
 Migrate BIBP database 160TB to 1/2 Exadata using RMAN
incremental backup in order to minimize the downtime
 Using HCC in order to compress Application data.

 QNB Qatar

 Migrate 8 databases from different platforms (AIX,Windows) and

different versions (10g,11gR1)to Exadata machine using different
migration methods(RMAN incremental
backup,Expdp/IMPDP,RMAN duplicate for standby)
 Vodafone Egypt

 Change InfiniBand bonding on Exadata X4-2 from active/active to

active/passive
 Adding X-2 Exadata DB compute nodes to X-4 Exadata Cluster
 Adding X-2 Exadata Cells to X-4 Exadata Cluster
  Exa-Data Patching Activity (For Oracle Platinum Customer)

 Patching ExaData System for Cells, YUM and Bundle patch including
GI and DB upgrades.
 MTN Cote D'Ivoire

 Patching the Cell Storage to 12.1.1.1.1

 Patching db nodes to 12.1.1.1.1
 Upgrade Grid Infrastructure from 11.2.0.4 to 12.1.0.2.
 Database migration and upgrade from 11.2.0.3 six databases to
12.1.0.2 CDB with six Pluggable databases (PDB) on Exadata Servers

11/2006 Egabi Solutions Cairo, Egypt

Senior Technical Consultant
Performing database consultation tasks for different Egabi customers like Ministry
Of Industry (IDA), Bank Misr and others. Consultation work involves all database
administration Real Application Cluster, Oracle Data Guard implementation s.
Used Import Export utilities for making logic backups and used Sql*Loader for
loading external data from non-oracle database to oracle database. Configured
RMAN to take full and incremental backups on different platforms.
Responsibilities:
 Conduct courses in:
 Oracle Real Application Cluster 10g (RAC).
 Oracle Database 10g (Workshop 1 & 2).
 Oracle10g Security.
 Oracle 10g Enterprise Manager Grid Control.

Key Projects:

 Ministry Of Industry Egypt

 Implement and configure of Oracle Collaboration Suite 10 (0CS) on
Windows 2003 Server SP2.
 Implement and configure of Oracle Real Application Cluster10g
(RAC) On Windows 2003 Server SP2.
 Bank Misr Egypt:
 Implement and configure of Oracle Real Application Cluster10g
(RAC) on AIX HACMP 5.2 using Raw Device for OCR and Vote
Disks and Database Files.
 Exports And Development Bank Sudan
 Implement and configure Oracle Data Guard ATM application as
part of disaster recovery plans.
 Military Information Data Center Egypt
 Implement and configure of Oracle Real Application Cluster 10g
(RAC) on AIX Using Raw Devices for OCR and Vote Disks and
Automatic Storage Management (ASM) for Database Files and
 Archivelog files.
 Central Bank Of Egypt(CBE)
 Implement and configure Oracle Real Application Cluster 10g
Central Bank of Egypt (CBE) on sun Solaris over SUN cluster 10
using raw devices.
 Bank Of Alex(BOA) Egypt
 Oracle Database 9.2.0.7 on Site Support on AIX 5.2 over HACMP.
And using Finical Application for 12 months.
 Ministry Of Interior Egypt
 Implement and configure of Oracle Fail Safe 3.3.4 on WINDOWS
2003 SERVER.
 Implement and configure Recovery Manager (RMAN) backup
strategy on Tivoli Tape Library as full and incremental backups.
 MediTel (Second Operator) Morocco
 Implement and configure of Oracle Real Application Cluster10g
(RAC) on HP-UX Serviceguard Using Raw Device as storage for
OCR and Vote Disks and ASM for Database Files and Archive log.
 National Security Authority NAS Egypt
 Implement Oracle Real Application Cluster 10g on AIX ML5 over
HACMP for two nodes Using Raw Devices for Ocr and Vote Disks
and Database Files and Network File System (NFS) for Archivelogs
files.
 Implement RMAN Backup Strategy for RAC environment using
Tivoli Libraries.
 Adding a third Node for Oracle Application Cluster 10g
environment over AIX ML 5 using HACMP.
 Implement Oracle Real Application Cluster 11g R2 on AIX TL 5
version 6.1 over HACMP using ASM to store OCR and Voting Disks
and for Database Files, also using SCAN IP for Client connections.
 Implement Oracle Real Application Cluster 11g R2 on AIX ML5 over
HACMP for two nodes using ASM for OCR and VOTE Disks and
database files.
 Configure Oracle Database Guard for RAC Database as primary
database and RAC database as standby.
 Egyptian Arab land Bank (Full security implementation for PCI
compliance)

 Implement and Configure Oracle Database Vault on Linux redHat 4 in order

to

1- Limit SYS privileges

2- specify the application server IP address to connect to database using
specific application using specific user ,
3- Prevent third party programs to connect to the database
4- Prevent some IP addresses from connection to the database.
 Lock and expire default user accounts
  Changing default user passwords
 Change passwords for administrative accounts
 Change default passwords for all users
 Enforce password management
 Manage access to SYSDBA and SYSOPER roles
 Enable Oracle data dictionary protection
 Follow the principle of least privilege
 Public privileges
 Restrict permissions on run-time facilities
 Authenticate clients
 Restrict operating system access
 Secure the Oracle listener.
 Prevent runtime changes to listener
 Checking network IP addresses
 Encrypt network traffic
 Apply all security patches
 Report security issues to Oracle

 The Egyptian Credit Bureau (Iscore) Egypt

Implement and Configure Oracle Real Application Cluster 10g On Sun

Solaris over Sun Cluster 10 using Raw Device as storage for Ocr and Vote
disks and Database Files and Network File System (NFS) for Archivelogs
for Both Nodes, over IP Multipathing (IPMP) for Public and Private
Connections.
 Implement and Configure Recovery Manager (RMAN) backup
Strategy for RAC Database using Legato Tape Library.
 Implement and configure Oracle Database Vault 10g on RAC 10g over
Sun Solaris ,Limit SYS user Privileges ,specify the application server ip
address to connect to database using specific application ,do not allow
third party programs to connect to the database, prevent some IP
addresses from connection to the database.

 National Water Company(NWC) KSA

 Implement and Configure Oracle ERP Release 12.0.4 multi tires
installation on Linux.
 Saggaf Pharmacies KSA
 Cloning Oracle ERP on Linux.
 Support Oracle Database 10g 10.2.0.3 and Oracle Application 11.5.9
on site Support.
 Du Mobile Network Second Operator (Dubai)
 Implement Oracle Real Application Cluster 10g on Sun Solaris using
QFS file system to store OCR and Vote disks and Database Files over
IP Multipathing (IPMP) for Public and Private Network connections.
 Saudi Snacks Foods KSA
 Upgrade Oracle Database 9i 9.2.0.7 to 10.2.0.4 on Sun Solaris 10,
Windows 2003 Server Saudi Snacks Foods (KSA).
 Support Oracle Database 9i (9.2.0.7) and 10g Databases (10.2.0.4) on
call support over Sun Solaris 10 and Windows 2003 Server.
 Ministry Of Water And Electricity KSA
 Managing Database access and security.
 Oracle Database on Site Support for Oracle Database versions 9.2.0.7,
10.2.0.2 & 10.2.0.4 on Sun Solaris sparc 64 bit and perform upgrade
from 9.2.0.7 to 10.2.0.4 Ministry Of Water and Electricity (KSA).
 Migrate from 9i version (9.2.0.7) to 10g version (10.2.0.4&10.2.0.2) on
Sun Solairs 10 using GIS Application.
 Configure RMAN Backup with NetBackup as there backup strategy
for All Databases.
 Migrate Oracle Database version 10.2.0.4 from FileSystem to ASM
using RMAN backup as a copy on Sun Solairs 10
 Migrate Database version 10.2.0.4 from Windows Server 2000 to
Linux Redhat 4 using RMAN convert for cross platform migration
 Managing database secuirty
Ministry Of Health KSA
 Migrate Oracle database 9.2.0.2 from SUN Solaris single node to
10.2.0.5 on HP-UX B.11.31 Real Application Cluster and configure
Oracle Replication using Read-only materialized views and
Updateable materialized views for 15 other databases with different
versions.
 Orascom Telecom (Algeria)

 Implement Oracle Grid Control Disaster Recovery 10.2.0.4 on Linux

x86 64 bit as Data Guard for Oracle Management Repository(OMR) and
two Oracle Management Server(OMS) on Different Servers One
connect to the primary OMR and the Second connect to the Standby
OMR as their strategy for Oracle Grid Control Disaster Recovery.
 Managing more than 40 Oracle Databases and 1bout 10
Oracle Application Servers on HP-UX,SUN Solaris Sparc ,Windows
Server 2003 Integration Between Oracle Grid Control and Microsoft
SQL Server 2000 For monitoring and check alerts using Oracle plug-
in for Microsoft SQL Server .
 Integration between Grid Control and DB2 for Monitoring and check
the alerts for DB2.
 Integration between Grid Control and HP Open view by using Oracle
Connector for HP Open viewer and configure as Bi direction.
 Configure Oracle Diagnostic packs and Oracle Tuning Packs for Oracle
Database and provide tools for monitoring the database performance.
 Configure Email Notification and Alerts for Oracle Critical cases as
Database Down, Agent Down... etc.

 Mediterranean Smart Cards Company (Egypt)

Oracle Real Application Cluster Health Check ,Configure Load Balance

for both RAC instances ,test failover for both RAC Instance configure
the INIT File for RAC configuration
 Orascom Telecom Algiers (Training)
 Oracle Grid Control 10g
  Customs And Ports General Authority Qatar (Training)
 Oracle Database Administration 10g workshop1.
 Oracle Real Application Cluster 10g (RAC).
 Oracle Dubai (Training)
 Oracle Real Application Cluster 10g (RAC).
 Oracle Grid Control 10g.
 Oracle Channel Communication Center(CCC) (Training)
 Oracle Real Application Cluster 10g (RAC) for Oracle partners in
KSA.
 Oracle Database Administration 10g Workshop 1 in Emak
international Academy Egypt.
 Oracle Database Administration 10g Workshop 2 in Emak
international Academy Egypt.
 Oracle Database Vault training for Oracle Partners in KSA.
 Oracle Real Application Cluster 10g (RAC) for Oracle Partners in
Cote d’votre.
 Oracle Real Application Cluster 10g (RAC) for Oracle Partners in
Emak international Academy Egypt.
 ITI (Training) Egypt
 Oracle Database Administration 10g Workshop 1.
 Oracle Database Administration 10g Workshop 2.
 Oracle Real Application Cluster 10g RAC.
 Gupco Petroleum Company Egypt
 Implement and Configure Oracle Real Application Cluster 9i over
Sun Solaris over Sun Cluster v3.1.
 Oracle Real Application Cluster RAC 9i over Sun Solaris over Sun
Cluster v3.1 Training.
 Agility Services Hyderabad (India)(Training)
 Oracle Database Administration 10g.
 Oracle Data Guard 10g Administration.

01/2006 – 10/2006 EMAK International Academy Cairo, Egypt

Oracle DBA Specialist
Conducted Oracle Technology training for EMAK clients like Oracle GPS, Arab
Construction Bank and others.
Responsibilities:
 Conduct courses in:
 Oracle SQL 10g.
 Oracle Database 9i (Fundamental 1 & 2).
 Oracle Database 10g (Workshop 1 & 2).
 10g New Features for Administrators.
 Oracle Enterprise Manager 10g Grid Control.
 Installation and Configuration of Oracle Application Server 10g on
Different platforms.

 Implement and configure High Availability Solution (Data Guard) in

Industrial Development Bank.

 Security administration and implement different oracle security solutions.