Quality System Culture Estimation

Quality
Culture

TEACHING IS NOT TRANSFERING KNOWLEDGE, BUT

CREATING THE POSSIBILITIES FOR YOUR OWN BENEFIT
PAULO FREIRE
Quality
Culture

Fundamentals
Quality Cost and Quality of Management System
Dr. Francisco Ramírez*, Annarella Parada* y Mtro. Víctor Carrión**
*Universidad de Matanzas Camilo Cienfuegos (Cuba)
** Universidad Tecnológica Equinoccial (Ecuador)

Human Brain Dominance Instrument

Ned Herrmann
Quality
Culture

Quality Culture Estimation

Methodology
 Quality Culture
Estimation Methodology QCEM
Step 1
Definition of your thinking style
Quality
Culture
Paso 2
Based-Cost Quality Culture

Quality System
Paso 3
Estimation Entendimiento del problema

Methodology Paso 4
Selección de herramienta
para resolución de problemas

Paso 5
Prevenir la recurrencia y
ocurrencia
 Step 1
Definition of your thinking style
Whole Brain
Model
 Setp 1: Style Definition
Human Brain Dominance Instrument
Quality Culture
Estimation Methodology QCEM
Holistic
Logical
Analytical
Fact-based
A D Intituive
Integrating
Quantitative Synthesissing

Organized Interpersonal
Sequential Feeling-based
Planned Kinesthetic
Detailed
B C
Emotional
 QCEM
Paso 1: Style Definition Quality Culture
RITT Motivation facts Estimation Methodology

RITT

Theorical Utilities Humanistic Stetic Power Ritualistic Trascend Individualistic

Looking for Looking for Looking for

Looking for Being Take care Looking Looking for
power, trascenden the
theorical useful for for other for rites
control ce indivuduality
knowledge others ones beautiful
 QCEM
Step 1: Style Definition Quality Culture
RITT Motivational facts Estimation Methodology

RITT Motivational facts: Theorical-Utilities-Humanistic-Stetic-Power-Ritualistic-Transcend

32
31
27 28
24 23 25
19

Theorical Utilities Humanistic Stetic Power Ritualistic Trascend Individualistic

knowledge
 QCEM
Step 1: Style Definition Quality Culture
RITT Motivational facts Estimation Methodology

Enviromental Perception Profile Core Profile Integrated Profile

 Thinking Style and
Quality Cost Structure
 Step 2
Quality Culture
Estimation Model
Based-Management
Quality Culture
 QCEM
Step 2 Quality Culture
Based-Management Quality Culture Estimation Methodology

Bautista Quality Culture Curve (BQ2C)

This model is based on Bradley Curve, so both Safety and Quality Systems have
the same principles, talking about the scopes and compliance.

On BQ2C are working compliance as ISO’s family and performance talking about
improvement methodologies as TPM.

In the following plot you will see this systemic description.

 QCEM
Step 2 Quality Culture
Based-Management Quality Culture Estimation Methodology

10 Steps QM Pillar

1 Verify present status

2 Survey of process which generated defect

3 Survey and analysis of 4M conditions

4 Study of malfunction countermeasures

Analysis of conditions for non defective units that
5 are not confirmed
6 Improve 4M conditions defects

7 Setting 4M condition

8 Intensification and improvement of check

methods
9 Deciding check refernce value

10 Standard revision and trend control

 QCEM
Step 2 Quality Culture
Based-Management Quality Culture Estimation Methodology

Understanding zero defect, ISO compliance and Quality Culture

Quality Culture can be understood based on zero defect and zero non
conformities concepts, so if you have high levels of engagement on your sites you
could wait high compliance, because your plant people from director to
contractors have created HPT.
 Step 3
Based-Cost Quality Culture
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Understanding Total Quality Cost and

Quality Culture
We have a way to define quality system
compliance, but it’s missing the cost, as a result
of this management.
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Understanding Total Quality Cost and Quality Culture

We have a way to define quality system compliance, but it’s missing the cost,
as a result of this management.

?
Cost information
Requeriments
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Total Quality Cost Cost Indexes (%)

TQC= PC + AC + EF + IF TQC/Sales
PC= Preventive Cost TQC/TC
AC= Appraisal Cost PC/TQC
EF= External Failures AC/TQC
IF= Internal Failures EF/TQC
IF/TQC
 Relationship
Coeficient (V)
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Relationship coeficient (V)

V= (Total Failures Cost, TFC)/TQC
Where,
V= Relationship coeficient
CTQ= Appraisal Cost (AC) + Preventive Cost (PC)
TFC= External Failures (EF) + Internal Failures (IF)
 Efficiency
Quantitative Value
(Efk)
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Table to select form “V” value the Efk formula

Relationship Formula (Efk)
R Efk
coeficient (%)
1. Efk= R
>70 1 1
2. Efk= R + [0.9 – ni(0.225)]
65 a 70 1.1 2
60 a 65 2.1 2
3. Efk= R + [ni(0.225)]
55 a 60 3.1 2 4. Efk= R + [ni(0.037)]
50 a 55 4.1 2
45 a 50 4.1 3 Where,
40 a 45 3.1 3 ni= Vo-Vi
35 a 40 2.1 3 Vo= integer value for “V”
10 a 35 1.1 4 Vi= Initial value for “V” interval
<10 1 1
Integral Quality Index
(Qk)
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Qualitative Evaluation (Quality Culture)

Integral Quality Index

Qualitative Evaluation Qk= Integral Quality Index
(Quality Culture)
(Qk) Qfk= (Efk – 3)/0.66
- 3 a - 1.37 So Bad Where,
- 1.37 a - 0.01 Bad Qk= Integral Quality Index
- 0.01 a 1.67 Regular Efk= Effiency quantitative value
1.67 a 2.57 Good
2.57 a 3.00 Excelence
Example
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Example:
Manufacturing, storage and distribution of food products.
Years: 2009 y 2010
Quality cost description:
example
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Cost indexes
Example:
Total Quality Costo (TQC)
TQC= FC + PC + AC
TQC= 79,660 + 73,987 + 33,544
TQC= 187,191
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Relationship relationship (V)

V= TFC/TQC
Based on “V”:
ni= Vo-Vi
40<V<45
Vo= integer value for “V”
42.6 -> 43 Relationship
R Efk
coeficient (%)
Vi= Initial value for “V” Interval >70 1 1
65 a 70 1.1 2
40 60 a 65 2.1 2
55 a 60 3.1 2
50 a 55 4.1 2
45 a 50 4.1 3
40 a 45 3.1 3
35 a 40 2.1 3
10 a 35 1.1 4
<10 1 1
 QCEM
Step 2 Quality Culture
Based-Management Quality Cost Estimation Methodology

Formula (Efk)
3. Efk= R + [ni(0.225)]
Efk= 3.1 + [(43 – 40) * 0.225]= 3.8 Qualitative Evaluation
Integral Quality Index
(Quality Culture)
(Qk)
Qk= Integral Quality Index - 3 a - 1.37 So Bad
Qfk= (Efk – 3)/0.66 - 1.37 a - 0.01 Bad
- 0.01 a 1.67 Regular
1.67 a 2.57 Good
Qfk= (3.8 – 3)/ 0.66
2.57 a 3.00 Excelence
Qfk= 1.21