Remih Human Resource Policy 2020

Organic Skincare Products, Natural Spa, Natural Hair Care
REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Call: 233 433 703 / Whatsapp: +32476266731 BRANCH OFFICE
Website: www.remih.cm IMMEUBLE SAN FRANCISCO
BALI- NKOMONGDO, DOUALA
Email: remihorganics@gmail.com LITTORAL REGION
REMIH HUMAN RESOURCE POLICY
Administration Manager Job description
Responsibilities:
 Planning and coordinating administrative procedures and systems and

devising ways to streamline processes
 Recruiting and training personnel (in collaboration with the HR) and allocate
responsibilities and office space
 Assessing staff performance and provide coaching and guidance to ensure
maximum efficiency
Job brief
 Supervise daily support operations of the company and plan the most
efficient administrative procedures.
 Lead a team of professionals to complete a range of administrative duties in
different departments.
 Excellent communication and organizational skills.
 Well-versed in departmental procedures and policies and should be able to
actively discover new ways to do the job more efficiently.
 Ensure that all support activities are carried on efficiently and effectively to
allow the other operations to function properly.
Responsibilities
 Plan and coordinate administrative procedures and systems and devise ways
to streamline processes.
©COPYRIGHT REMIH Page 1

 Assess staff performance and provide coaching and guidance to ensure
maximum efficiency
 Ensure the smooth and adequate flow of information within the company to
facilitate other business operations
 Manage schedules and deadlines
 Monitor inventory of office supplies and the purchasing of new material
with attention to budgetary constraints
 Monitor costs and expenses to assist in budget preparation
 Oversee facilities services, maintenance activities and tradespersons (e.g
electricians technicians)
 Organize and supervise other office activities (recycling, renovations, event
planning etc.)
 Ensure operations adhere to policies and regulations
 Keep abreast with all organizational changes and business developments
Requirements
 Proven experience as administration manager

 In-depth understanding of office management procedures and departmental
and legal policies.
 Familiarity with financial and facilities management principles
 Proficient in MS Office
 An analytical mind with problem-solving skills
 Excellent organizational and multitasking abilities
 A team player with leadership skills
 BSc/BA in business administration or relative field

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Managing Director Job description
Responsibilities:
 Developing and executing the company’s business strategies

 Providing strategic advice to the board/partners( and chairperson if
available)
 Preparing and implementing comprehensive business plans to facilitate
achievement.
Job brief
 Control and oversee all business operations, people and ventures.

 Be the highest ranking manager in the organisation responsible for the
overall success of the business.
 Be a strategist and a leader able to steer the company to the most profitable
direction while also implementing its vision, mission and long term goals.
 Very strong crisis management skills will are essential since the managing
director is the one expected to “save” the company in times of need
 Ensure the company is constantly moving towards fulfilling its short-term
and long-term objectives and does not diverge from its strategic guidelines.
Responsibilities
 Develop and execute the company’s business strategies in order to attain its
goals.
 Provide strategic advice in order to give an accurate view of the market and
the company’s future.

 Prepare and implement comprehensive business plans to facilitate
achievement by planning cost-effective operations and market development
activities
 Ensure company policies and legal guidelines are communicated all the way
from the top down in the company and that they are followed at all times
 Communicate and maintain trust relationships with shareholders, business
partners and authorities
 Oversee the company’s financial performance, investments and other
business ventures
 Delegate responsibilities and supervise the work of executives providing
guidance and motivation to drive maximum performance
 Read all submitted reports by lower rank managers to reward performance,
prevent issues and resolve problems
 Act as the public speaker and public relations representative of the company
in ways that strengthen its profile
 Analyze problematic situations and occurrences and provide solutions to
ensure company survival and growth
Requirements
 Proven experience as Managing Director or other managerial position

 Demonstrable experience in developing strategic and business plans
 Thorough knowledge of market changes and forces that influence the
company
 Strong understanding of corporate finance and measures of performance
 Familiarity with corporate law and management best practices
 Excellent organisational and leadership skills
 Excellent communication, interpersonal and presentation skills
 Outstanding analytical and problem-solving abilities
 BSc/BA in business administration or relevant field; MSc/MA will be
preferred

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Accountant General Job Duties:

 Summarize current financial status by collecting information; preparing
balance sheet, profit and loss statement, and other reports.
 Substantiates financial transactions by auditing documents.
 Maintains accounting controls by preparing and recommending policies and
procedures.
 Posting and processing journal entries to ensure all business transactions are
recorded
 Updating accounts receivable and issue invoices
 Updating accounts payable and perform reconciliations
Job brief
Provide support to the financial department by managing daily accounting

tasks.
 Be part of a team of professionals working to maintain order and
transparency for the company’s finances.
 Preparing financial statements and reporting are a large part of the
accountant’s day-to-day work.
 Well-versed in accounting principles and able to work comfortably
with numbers and attention to detail.
 Contribute to the overall efficient operation of the department and
help the company to be fully aware of its financial condition. This
way it can make the right decisions and accomplish long term
success.
Responsibilities
 Post and process journal entries to ensure all business transactions are
recorded

 Update accounts receivable and issue invoices
 Update accounts payable and perform reconciliations
 Assist in the processing of balance sheets, income statements and other
financial statements according to legal and company accounting and
financial guidelines
 Assist with reviewing of expenses, payroll records etc. as assigned
 Update financial data in databases to ensure that information will be accurate
and immediately available when needed
 Prepare and submit weekly/monthly reports
 Assist in the preparation of monthly/yearly closings
 Assist with other accounting projects
Requirements
 Proven experience as a junior accountant

 Excellent organizing abilities
 Great attention to detail
 Good with numbers and figures and an analytical acumen
 Good understanding of accounting and financial reporting principles and
practices
 Excellent knowledge of MS Office and familiarity with relevant computer
software (e.g. SAP)
 Qualifications (ACA, ACCA or CIMA) is a plus but not required
 BSc/Ba in accounting, finance or relevant field

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
CASHIER
Basic Job Description:
 Receive and disburse money in the company.

 Usually involves use of electronic scanners, cash registers, or related
equipment.
 Often involves in processing credit or debit card transactions and validating
checks.
Cashier responsibilities include:
 Managing transactions with customers using cash registers

 Scanning goods and ensuring pricing is accurate
 Collecting payments whether in cash or credit
Job brief
 Manage all transactions with customers accurately and efficiently.

 Cashier responsibilities include receiving payments and issuing receipts,
gift-wrapping packages and keeping track of all cash and credit
transactions.
 Should have previous experience in a customer service position and good
knowledge of how cash registers operate.
 Should also be available to take evening and weekend shifts occasionally.
 Ensure all transactions run smoothly and willhelp maximize customer
satisfaction.

Responsibilities
 Manage transactions with customers using cash registers

 Scan goods and ensure pricing is accurate
 Collect payments whether in cash or credit
 Issue receipts, refunds, change or tickets
 Redeem stamps and coupons
 Cross-sell products and introduce new ones
 Resolve customer complaints, guide them and provide relevant information
 Greet customers when entering or leaving the store
 Maintain clean and tidy checkout areas
 Track transactions on balance sheets and report any discrepancies
 Bag, box or gift-wrap packages
 Handle merchandise returns and exchanges
Requirements
 Work experience as a retail cashier or in a similar role in sales

 Basic PC knowledge
 Familiarity with electronic equipment, like cash register and POS
 Good math skills
 Strong communication and time management skills
 Customer satisfaction-oriented
 High school degree

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Logistics Coordinator responsibilities include:
 Coordinating and monitoring supply chain operations

 Ensuring premises, assets and communications are used effectively
 Utilizing logistics IT to optimize transport procedures
Job brief
 Oversee and facilitate the supply chain operations of the company.

 Coordinate personnel and processes to achieve the effective distribution of
goods
 Good communication and negotiation skills.
 Well-versed in supply management principles and practices.
 Great record-keeping abilities and a customer-oriented approach.
 Ensure the smooth operations of a variety of channels aiming for maximum
efficiency.
Responsibilities
 Coordinate and monitor supply chain operations

 Ensure premises, assets and communication ways are used effectively
 Utilize logistics IT to optimize procedures
 Recruit and coordinate logistics staff (e.g. truck drivers) according to
availabilities and requirements
 Supervise orders and arrange stocking of raw materials and equipment to
ensure they meet needs
 Communicate with suppliers, retailers, customers etc. to achieve profitable
deals and mutual satisfaction
 Plan and track the shipment of final products according to customer
requirements
 Keep logs and records of warehouse stock, executed orders etc.
 Prepare accurate reports for upper management
Requirements
 Proven experience as logistics coordinator

 Experience in customer service will be appreciated
 Knowledge of laws, regulations and ISO requirements
 Ability to work with little supervision and track multiple processes
 Computer-savvy with a working knowledge of logistics software (ERP)
 Outstanding organizational and coordination abilities
 Excellent communication and interpersonal skills
 BSc/BA in business administration, supply chain management or relevant
field

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Customer Service Manager Responsibilities include:
 Improving customer service experience, create engaged customers and

facilitate organic growth
 Taking ownership of customers issues and following problems through to
resolution
 Setting a clear mission and deploying strategies focused towards that
mission
Job brief
 Provide excellent customer service and to promote this idea throughout the
organisation.
 Keep the departments running in an efficient and profitable manner.
 Increase customer satisfaction, loyalty and retention and to meet their
expectations.
Responsibilities
 Improve customer service experience.

 create engaged customers and facilitate organic growth
 Take ownership of customers issues and follow problems through to
resolution
 Set a clear mission and deploy strategies focused towards that mission
 Develop service procedures, policies and standards

 Keep accurate records and document customer service actions and
discussions
 Analyze statistics and compile accurate reports
 Keep ahead of industry’s developments and apply best practices to areas of
improvement
 Control resources and utilize assets to achieve qualitative and quantitative
targets
 Maintain an orderly workflow according to priorities
Requirements
 Proven working experience as a customer service manager, retail manager or

assistant manager
 Experience in providing customer service support
 Excellent knowledge of management methods and techniques
 Proficiency in English and French
 Working knowledge of customer service software, databases and tools
 Awareness of industry’s latest technology trends and applications
 Ability to think strategically and to lead
 Strong client-facing and communication skills
 Advanced troubleshooting and multi-tasking skills
 Customer service orientation
 Can conveniently work under pressure
 BS degree in Business Administration or related field

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Skin Care Specialist
Job Summary
 Responsible for performing skin care treatments such as facials,

microdermabrasion, exfoliation, and other procedures.
Primary responsibilities
 Perform skin treatments on clients.

 Prepare skin for facials.
 Cleanse skin and remove makeup.
 Perform consultation to determine most suitable procedure.
 Refer clients to dermatologists.
 Clean and sterilize equipment.
 Exfoliate skin and apply cleaners.
 Wipe off cleansers.
 Apply creams and sunblock.
 Exfoliate dead skin cells.
 Remove skin tags or moles.
 Recommend skin care regimens.
 Use magnifying lamps to evaluate extent of sun damage or wrinkles.
 Squeeze pores and perform extractions.
 Remove blackheads and whiteheads.
 Apply wax to remove facial or body hair.
 Apply masks to face and let creams soak in.
 Provide preoperative and postoperative skin care.
 Give manicures and pedicures.
 Massage muscles, skin, and scalp.
 Apply lotions and perfumes.
 Pluck eyebrows.

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Spa Therapist Job Description
 Perform massages, beauty treatments, and wellness therapies, depending on

guests' needs and preferences.
 The Spa Therapist's responsibilities include greeting and welcoming spa
guests, informing guests of spa packages, promotions, and rates, and
customizing treatments and therapies to suit guests’ needs.
 Ability to recommend additional spa services and up-sell spa products.
 Keep abreast of the latest industry techniques with respect to massages and
therapies to provide exceptional customer service.
 Ability to demonstrate respectfulness, patience, and tact to help guests feel
more comfortable and at ease.
Spa Therapist Responsibilities:
 Performing different types of massages, beauty treatments, and wellness

therapies.
 Maintaining detailed records of massages, treatments, and therapies
performed on each spa guest.
 Communicating with guests during massages to adjust massage techniques
as required.
 Resolving guest complaints and reporting any accidents to the supervisor.
 Cleaning and sanitizing work areas, changing treatment room sheets, and
sterilizing all instruments and equipment before each use.
 Explaining massages, treatments, and therapies to guests and providing
suitable recommendations as needed.

 Ensuring that the spa is adequately stocked with spa supplies and reporting
shortages to the supervisor.
 Enquiring about guests' medical conditions and allergies before providing
spa services.
Spa Therapist Requirements:
 High school diploma or GED.

 Licensed in Massage Therapy and Cosmetology or Aesthetics.
 Proven experience working as a Spa Therapist.
 CPR and First Aid certifications are advantageous.
 Sound knowledge of anatomy, physiology, and different massage
techniques.
 The ability to stand for extended periods.
 Excellent organizational skills.
 Effective communication skills.
 Exceptional customer service skills.
 Patience and respect.

REG. NO. RC.BDA.2019B0000172

STAT. NO: MD71913957097A
NSIF NO:
Human Resources Job Summary
 The human resources position is responsible for the administrative and

strategic hiring duties.
 Recruit, onboard, and guide new employees through the benefits and
compensation process while complying with all local, state, and federal
regulations for HR.
 Be organized, experienced, and a dedicated strategist and planner.
Human Resources Job Duties and Responsibilities
 Recruit and interview potential applicants on experience, skills, and

education
 Updates job requirements when needed
 Contacts applicants’ references and performs background checks required by
the company
 Organizes and manages new employee orientation, on-boarding, and training
programs
 Explains and provides information on employee benefits, programs, and
education
 Advise on benefits needs or evaluate benefit contract bids
 Covers all legal compliance for human resource federal and state
requirements
 Maintains employee records and paperwork
 Represents employer in the community and recruiting events

 Answers employee questions and addresses employee concerns with the
company; including employee safety, welfare, wellness and health
 Sometimes manages committees on wellness, training, health, and safety,
culture, and communications
Human Resources Job Requirements and Qualifications
 3 to 5+ years of experience in a human resources position

 Possesses superb written and spoken communication skills
 Excellent interpersonal relationship building and employee coaching skills
 Excellent computer skills, knowledge of Human Resources Information
Systems (HRIS), Excel and demonstrated skills in database management and
record-keeping
 Organized and efficient in daily tasks
 Specialized training in employment law, compensation, organizational
planning, organization development, employee relations, safety, training,
and preventive labor relations.
 General knowledge of employment laws and best practices

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Organic Skincare Products, Natural Spa, Natural Hair Care

REG. NO. RC.BDA.2019B0000172