Gaurav Kumar

E-mail: gaurav.kumar122@gmail.com
Phone: 9628846777
Objective: Ability to adapt to the environment and define goals that serve the organization to the
fullest.

Synopsis: A result oriented professional with 2 years of exposure in Automotive Aftermarket

Service.

Skill Sets:
 Knowledge of Diesel & Petrol engine

 Knowledge of Engine Diagnosis

 Knowledge of Electrical and Engine Management System.

 Basic knowledge of 5S, Kaizen.

 Working with team

 Sound Knowledge of Bosch Fuel Injection System

 Achieving spare parts targets

 Online Warranty management

Career Highlights:

Tractors & Farm Equipment Ltd.

As Service Engineer – Aurangabad
Since Dec’16 – till date
Job Responsibilities
• To analyze the technical complaints of the vehicles in the filed
• To maintain & handle internet based warranty.
• Increasing parts business in the territory
• Ensuring smooth handling of customer queries resolve network conflicts

BOSCH LTD.
As Service Engineer – Lucknow
July’14 – Dec’16
Job Responsibilities:
• To analyze the technical complaints of the vehicles in the filed
• Implementation of policies & standards as per service policy.
• Increasing parts business in the territory
• Help in diagnosis of vehicle & training
• Network expansion to penetrate into Market.
• Assisting sales team to achieve their targets.
• Service quality internal audits.
• Training dealer technicians
• To maintain & handle internet based warranty.
• Bosch service product promotion activities like campaigns and meets
• Ensuring smooth handling of customer queries resolve network conflicts
• Regular visit as per planned frequency to customers and workshops, visit to mechanics,
workshops, garages and fleet operators for product promotions
• Sales & service promotional activities
• Completion & market feedback
• Ensuring customer satisfaction
• Dealer audit (Service quality assessment & service quality test)
• Diagnostic skill scanning (Advance level)

Educational Qualification:
• B.E. in Mechanical Engineering scoring 62% from MD University, Rohtak (Haryana)
in 2014
• Higher Secondary School Examination in 2010 from C.B.S.E Board
• High School Examination in 2008 from C.B.S.E Board

Core Professional Strength:

Automotive Technical Skill
Problem Solving Ability
Efficiency Improvement
Customer Retention & Strategic
Ensuring Customer Satisfaction

Other Information:
Area of Interest: Service &Training Department in Automotive Aftermarket
Honors:
1. Attending 6-month training programme on Vehicle System Basic
& newer technologies in Diesel & Gasoline Systems. Which includes Diagnostics, Suspension,
Auto Electricals, Transmission(MT), Brakes, Steering. from BOSCH (RTC) New Delhi.
2. Attending one-week training on Bosch product and diagnostic equipment expert level at BOSCH
Bangalore training center in April 2015
3. Attending Train the trainer (TTT) program.

Personal Information
· Date of Birth : 07-oct-1993
· Sex : Male
· Marital Status : Single
· Nationality : Indian
· Languages Known : English, Hindi
· Hobbies : Interacting with people, travelling & reading

Declaration
I hereby declare that the above written particulars are true to the best of my Knowledge and belief.

Gaurav Kumar