7/28/2019 Amazon Mega Hiring Drive @ Noida - Delhi/NCR - Amazon Development Centre (India) Pvt. Ltd.

- 0 to 5 years of experience

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Amazon Mega Hiring Drive @ Noida
Tushi Deb Chowdhury
Amazon Development Centre (India) Pvt. Ltd. 4.2 (182 reviews)
Company Recruiter
0 - 5 yrs
Amazon Developme…
Delhi NCR
Hyderabad / Secund…

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2,00,000 - 3,00,000 PA.
Job Description
Greetings from Amazon!!!
Openings: 1 Posted 2 days ago Job Views: 7500+ Job Applicants: 7000+
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Engineering Design Engineering D…

Biggest Hiring event in Noida for Customer Service Associate role for Work from Home and Work from O ce . Please write my Know more
name " HR Tushi " on the top of your resume as reference.

Position Title: Customer Service Associate 

*Excellent English Communication is mandatory*

Interview Time : 11.00 AM - 3.00 PM

Compensation Details :

International Voice: 2.57LPA - 3.09LPA

India Voice: 2.13LPA - 2.56LPA
Work from Home: 2.01LPA - 2.41LPA

Additional bene ts : 
Internet Reimbursement - Upto 1250/- per month (only for WFH)
Transport Allowance - 4000/- per month
Meal Card (INR 1100/- per month)
Overtime Allowance (If applicable)
Night Shift Allowance of 115 per night (If applicable)
Medical Insurance covered
For contractual employees apart from the above bene ts, they will be given an assignment bonus of INR 1250/- Per month.

Interview Venue:
AMAZON DEVELOPMENT CENTER INDIA PRIVATE LIMITED
Candor Tech Space, B-2/62, Tower #3, 5th Floor, Block B, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309

For Job related queries,kindly contact -

HR Tushi [8929309941 / 0120-4661780] (Call between Monday- Friday: 11am- 6pm)
Email : tchowdh@amazon.com

Mandates :
* Please note that candidates who appeared for interview in last 90 days are not eligible.
Oil & Gas Data Manageme
* Please ignore this email if you not not interested in the role.

Quali cations Required-

Minimum quali cation is 10 + 2. Any graduate/ PG is eligible to apply. Candidates pursuing full time education/course are not
eligible.
Shifts : Rotational, 24*7

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer
service to all Amazon customers. This vital position requires an action-oriented, exible problem-solver who will assist
customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through
mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and
communicate effective solutions in a fun and fast-paced environment.

Job Description :
Desired skills:
Excellent Communications skills
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills

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7/28/2019 Amazon Mega Hiring Drive @ Noida - Delhi/NCR - Amazon Development Centre (India) Pvt. Ltd. - 0 to 5 years of experience

Preferred Criteria:
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and
analytical problem solvers with a passion for excellent customer service.

Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates con ict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding
the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

About Amazon:
Amazon.com strives to be Earth's most customer centric company where people can nd and discover virtually anything they
want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com
continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner
to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology
minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the
world.

Thanks and Regards,

Tushi Chowdhury
Amazon Recruitment Team!
Mobile - 8929309941
LL - 0120-4661780
Perks and Bene ts 
Transport Allowance, Meal Card, Overtime Allowance (If applicable), Night Shift Allowance, Internet Reimbursement (if
applicable) & Medical Insurance covered.

Salary: INR 2,00,000 - 3,00,000 PA.

Industry: Internet, Ecommerce
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Full Time, Permanent

Keyskills

cca voice bpo call centre good communication skills cce customer service

customer care customer care associate Inbound customer support csa fresher cse

graduate outbound intermediate international call center undergraduate

customer care executive

Education-

UG: Any Graduate - Any Specialization

PG: Any Postgraduate - Any Specialization

Company Pro le:

Amazon Development Centre (India) Pvt. Ltd.

About Amazon.com

"Many of the problems we face have no textbook solution, and so we-happily-invent new ones." - Jeff Bezos

Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which
they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle,
Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and
diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands,
Spain, United Kingdom and United States, and maintain dozens of ful llment centers around the world which encompass more
than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low
prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the
art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of

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7/28/2019 Amazon Mega Hiring Drive @ Noida - Delhi/NCR - Amazon Development Centre (India) Pvt. Ltd. - 0 to 5 years of experience
business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web
site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every
day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good
news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create e cient solutions that enable various
Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital
products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the nest talent
and strong leaders with proven experience working to make Amazon the Earth's most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products
to millions of Indian shoppers and drive targeted tra c to their stores. In June 2013, we launched www.amazon.in for shoppers
in India. With www.amazon.in, we endeavor to give customers more of what they want - low prices, vast selection, fast and
reliable delivery, and a trusted and convenient online shopping experience. In 2 years since launching our India operations, we
have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the
customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India
and a fast, reliable and convenient online shopping destination for consumers. For us, it is always "Day 1" and we are committed
to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an
impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.

View Contact Details

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