THIRUKUMARAN BALAMOORTHY

Brampton | 705-977-2166 | b.thirukumaran68@gmail.com

Objectives & Skills

Focused and diligent with a keen eye for detail and ability to develop innovative and engaging solution.
Adept at multitasking.

 Analytical Observer Delegation & Time Management Communication & Negotiation

 SAP MS- Word, Excel, PowerPoint Presentation
 Tech Savvy Great Attention to Detail Perfectionist
 First Aid CPR Level C & AED Ontario Security Guard License Ontario G License

Education
GLOBAL BUSNIESS MANAGEMENT | APRIL 2019 | SIR SANDFORD FLEMING COLLEGE
· Major: INTERNATIONAL BUSINESS
· Related coursework: SAP & APPLIED PROJECT

BUSINESS ADMINISTRATION | APRIL 2013 | JAMAL MOHAMED COLLEGE

· Major: BUSINESS

Top Skills & Abilities

MANAGEMENT
· Improved the Management functionality and frame in a small-scale company and Voluntary rookies
and candidates in Event Management

BUSINESS ANALYST
· Highly skilled in Business Research including SWOT & PEST, Understanding the scope & objective with
ease, scheduling and meeting with clients, able to show professionalism in presentation and
documenting the meeting and delivering result in a given time frame.

COMMUNICATION
· Carried out excellent communication and building relationship with the clients and customers post
sales and services. Able to maintain the follow up clients booking schedules and appointment with ease.

LEADERSHIP
· Took Lead with Confidence in the absence of the team leader in the project, successfully able to
accomplish client’s deliverables on time during critical stages and also engaged as a team player to
ensure diplomatic relationship.
Applied Project Experience
PROJECT LEAD | QUANTUM PASSIVHAUS | 2019
· Successfully delivered the project scope and objective of project with which includes
 Market Research for Passive-house buildings & Sustainability in Canada
 Appropriate Mode and Channel for Communication & Promotion
 Market & Marketing strategies
 ROI, Break Even Analysis, SWOT & PEST

Successfully Scheduled and conducted Sponsor meeting through outlook, Documented the meeting-
minutes, final reports & presentation.

Work Experience
CUSTOMER SERVICE REPRESENTATIVE | CONCENTRIX - UBER | 2020 JAN – CURRENT
· Successfully able to provide inbound phone support for Uber drivers in US & Canada
· Deescalated critical issue with ease and went beyond to make customer satisfied
· Achieved DSAT score of zero straight for 2- 3 weeks every month
· Able to provide subject matter expertise support to fellow colleagues

FULFILLMET - PART TIME | WALMART RETAIL | 2019 APRIL - NOVEMBER

· Assisting the customers in the sales floor, Stocking & zoning commodities, Loading the merchandise in
the appropriate department, Binning overstocks to the Inventory, Auditing and purging from the
Inventory

ADMINSTARTION/CLERICAL | VETRI INSTITIUTE OF HOTEL MANAGEMENT| 2014 JAN –

2016 DEC
· Book-keeping for the Institute, assisted in the Daily activities of the institute, provided polite and
Professional assistance on the calls of the clients and Set-up schedules as per their needs, Prepare Pay-
stubs for all employees.

Event Management & Other Activities | 2017 JAN - DEC

 Volunteered in LG Tech Sales Fest
 Paid sales and Product Promotion
 Event Management
 Successfully Arranged & Organized events for Corporate Companies including IT Sectors
 Successfully conducted Birthday, Wedding Reception & DJs Including venues

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