Name _____________________________________ ID.

No ________________Level _____
Feb, 2018 Total Weight 50% Time Allotted 1:00 HR

I. CHOOSE THE BEST ANSWERS AND WRITE THE LETTERS OF YOUR CHOICE ON
THE BLANK SPACES PROVIED ( 2Points eaxch)

Institution Name GENERAL WINGATE TVET COLLEGE Document No. GW/ 201-10
Title: Issue No. Page no Page 1
G1

WEBE Exam of 1

A. Organizational policies
B. An Office
C. Organizational procedure
D. Standard
E. Discrimination
F. Group
G. Team
1. -------------------is the area of a business where people using records/data, equipment and
resources-perform the administrative services required
2. ---------------are decisions made by management on what operations need to be done, and why
they need to be done, in order to fulfill the functions and ultimately the goals of the business.
3. ------------are how organizational operations are performed by the people who have to do them.
4. ------------ is a specification that is explicit set of requirements for an item, material, component,
system or service.
5. -------------- is defined as two or more individuals, interacting and interdependent, who have come
together to achieve particular objectives.
6. --------------- is a formal work group in which there is a high level of interaction among group
members who work intensely together to achieve a common goal.
7. ---------------- is treating a person less favourably than another in a comparable situation because
of some particular characteristic of the person.

II. CHOOSE THE BEST ANSWERS AND ENCIRCLE THE LETTERS OF YOUR CHOICE
( 2Points eaxch)
1. Which of the following is not clearly outlined on office procedure manual?
A. Who is responsible for which operation?
B. the format and layout to be used for all written documents
C. how the filing system operates
D. no answer
2. Which of the following is used to develop courteous manner at office?
A. Using Indoor Voices
B. Avoid interrupting your co-workers
C. Treat the bathrooms as though you were in your own home
D. All of the above
3. Which of the following is used to develop work-life balance?
A. Job sharing C. working smarter, not harder
B. Working from home. D. all of the above
4. Which of the following is not benefit of work-life balance for the organization?
A. Less sick leave C. decreased motivation and productivity
B. Better work cooperation D. Less stress-related illnesses
5. Which of the following is wrong about dress codes?
A. Be applied equally to men and women
B. Relate to the job
C. Not applicable to people with disabilities.
D. Allow workers to follow their religious beliefs
6. A business type that owned by one person is called--------------.
E. Sole proprietorship G. Private company (Pty Ltd),
F. Partnership H. Public company (Ltd),
7. A business type that owned by 2–20 people;
A. Sole proprietorship C. Private company (Pty Ltd),
B. Partnership D. Public company (Ltd),
8. A business type that operated by a board of directors elected by shareholders, with shares being
bought and sold on the stock exchange.
A. Sole proprietorship C. Private company (Pty Ltd),
B. Partnership D. Public company (Ltd),

III. write appropriate answer for the following questions

1. Write the four components of an office. (4point)
2. What are the three major roles of an office?(3point)
3. Write at least 4 right of employee. (4point)
4. Write at least 3 responsibility of employer. (3point)
5. Write at least 3 right of employer. (3point)
6. Write at least 3 responsibility of employee. (3point)