Module 1: Test Your Knowledge – Solutions

1. TRUE OR FALSE: Microsoft Dynamics AX supports innovation within organizations and helps
lower the cost of ownership.
a) True
b) False

2. Which of these products interoperates with Microsoft Dynamics AX. (Select all that apply)
Microsoft SharePoint
Microsoft Visual Studio Development System
Microsoft Office
Microsoft SQL Server

3. Which Microsoft Dynamics AX theme helps drive adoption and lower costs with an easy-to-use
solution?
a) Powerful
b) Simple
c) Agile
d) Unified

4. TRUE or FALSE: Companies located across multiple countries, who use multiple currencies,
time zones, and languages, must deploy the software from multiple instances.
a) True
b) False

5. Which of the following industries does Microsoft Dynamics AX primarily focus on? (Select all
that apply)
a) Manufacturing
b) Retail
c) Public Sector
d) Service Industry

6. What feature set area in Microsoft Dynamics AX includes the following basic capabilities: Sales
order processing, Inventory control, Quality control, and Purchase order processing?
a) Financials
b) Project and Service
c) Human Capital Management
d) Supply Chain

7. ____________ are the fundamental record type in service management, and represent a single incident of
service.

( ) Activities

(√) Cases
 ( ) Queues

( ) Service Objects

( ) Tickets

8. Describe some of the features of the service functionality of Microsoft Dynamics CRM.

MODEL ANSWER:

Service functions include tracking complaints or queries, recording entitlement to service, scheduling
appointments, and a Knowledge Base.

Sequencing Activity

9. Put the following contract status values in order for a typical contract's lifecycle.

Steps
1 Invoiced
2 Expired
3 Draft
4 Active

10. Order the following steps in the life cycle of a Knowledge Base article:

Steps
1 The new article is created and saved into the Draft queue.
2 Published article is unpublished and returned to Unapproved queue for revisions.
3 Article is edited, submitted for approval, and goes into the Unapproved queue.
4 Article is further edited, approved, and its status changes to Published.
5 Appropriate changes are made to an unpublished article, and it is approved and returned to Published status.