INTERNSHIP REPORT ON

SUMERU SECURITIES PRIVATE LIMITED

Submitted To
Apex College, Internship Management Team

In the partial fulfillment of requirements for the degree of

Bachelor in Business Administration-Banking & Insurances (BBA-BI)

Submitted By

Rachana Thapa

PU Registration No.: 2014-2-45-0224

PU Exam Roll No.: 15450484

November, 2017

Kathmandu
 DECLARATION

This Internship Report entitled “Internship Sumeru Securities private limited which is
submitted by me in the partial fulfillment of the requirements for the award of BBA-BI
degree of Pokhara University comprises only my original work and due acknowledgements
have been made to the materials used in the report.

--------------------------

Rachana Thapa
BBA-BI, VI Semester
7th November, 2017

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 ACKNOWLEDGEMENT
This project is an effort to improve students’‟ ability to allow them interprets what they
have acknowledged through their two months long internship program. The attempt of
the university and college to allow their students to enter in a real-world field by
choosing a flexible organization for work as internship has to be truly admired first of
all. This specific work has helped us to understand the different components playing in
working as being a staff in an organization and the various factors affecting it. I wish
to express a deep sense of gratitude to Apex College for providing us such opportunity
and all tools and materials relating to it to improve our knowledge. I would also like to
express sincere gratitude to all the Mentors and teachers, for encouraging and
supporting me to do this project.

I can’t forget to thank my supervisor Mr. Kul Prasad Parsai for his help in this entire
project. I am thankful to my friends, for the sincere support, candid advice and
guidelines they provided throughout the completion of this task.

Further I would like to thank sumeru securities private Limited, which accepted my
presence and gave me space. I would like thank Mr. Sunil Shrestha (company
secretary), Mrs. Binu Agrawal (chairperson) and Mr. (Supervisor), Mr. Amit Man
Maharjan (IT officer) and all other staffs of the bank who had generously contributed
their valuable time to the interns to enhance their abilities and working pattern
throughout the period.

Last but not the least, I would like to express great sense of appreciation to Pokhara
University for including such effective program in our syllabus and as a BBA-BI
student our exposure and learning skills has been enhanced in many ways.

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 ABBREVIATIONS

SSPL: Sumeru securities private Limited

EC: Electronic Certificate
BBA-BI: Bachelors in Business Administration-Banking and Insurances
CSD: Customers Service Department
DP: Depository participant
NCHL: Nepal Clearing House Limited
NEPSE: Nepal Stock Exchange Limited
PU: Pokhara University

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 Table of Contents
DECLARATION ................................................................................................................. i
ACKNOWLEDGEMENT .................................................................................................. ii
ABBREVIATIONS ........................................................................................................... iii
EXECUTIVE SUMMARY ................................................................................................ v
CHAPTER I ........................................................................................................................ 1
INTRODUCTION ........................................................................................................... 1
1.1 Background of the organization ................................................................................ 1
1.2 Objective of the internship ........................................................................................ 3
CHAPTER II ....................................................................................................................... 4
INTERNSHIP EXPERIENCE ........................................................................................ 4
2.1 Internship Activities ............................................................................................... 4
2.2 Internship Achievements ........................................................................................ 7
CHAPTER III ................................................................................................................... 10
CONCLUSION AND RECOMMENDATIONS .......................................................... 10
3.1 Conclusion............................................................................................................ 10
3.2 Recommendations ................................................................................................ 11

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 EXECUTIVE SUMMARY

I considered Sumeru Securities Pvt. Ltd, is one of the leading stock broking companies and
wealth management firm of Nepal for my internship program as a partial fulfilment of
course syllabus of BBA-BI (Pokhara University). This internship provided me the
opportunity to learn more about the stock brokerage services sector in Nepal. This report
is about my internship at sumeru securities Pvt. Ltd. Branch, hattisar from 29th of June to
4th of September for two months, during which, I was able to learn practical features of
banking and obtain a good working experience from professionals. It contains my
experience, knowledge, findings etc. during my two-month long internship at Sumeru
Securities Pvt. Ltd.

Chapter one talks about background and objectives of the internship program. Background
includes the profile, certain features, services, mission, vision, Moto etc. of the stock
Exchange markets. It also embodies the objectives of sumeru securities pvt, Ltd. Similarly,
chapter two includes internship experience that was gained throughout the program, and
this section is further classified into internship activities and internship achievements to
make this more clear and systematic. Likewise, chapter three is the ending part of the
report. It incorporates the conclusion and recommendation section. Recommendations has
been given to the organization where internship was done and also to the college to make
sure that the upcoming students can have less difficulties to make their internship program
effective.
Besides, the report is about the overall experience regarding two month long internship
program. And the support of the staffs from the organization had been a prominent factor.
To conclude, this report gives all the information regarding my internship tenure.

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 CHAPTER I

INTRODUCTION

1.1 Background of the organization

Sumeru Securities pvt.Ltd.is one of the leading stock broking companies and wealth
management firms headquartered at prime location of Hattisar, Kathmandu. Founded in
2067/68, we operate on unique retail focused stock trading model that provides
revolutionary trading platforms and expertise to a diversified client base. Sumeru securities
Pvt.Ltd.is member of Nepal Stock Exchange Limited (NEPSE) and is also a registered
Depository Participant (DP) with CDS and clearing Limited (CDSC).Sumeru Securities
Pvt.Ltd. rendezvous with excellence in customer relations has emerged as one of the most
trusted and respected stock broking company in our domestic context. Sumeru, as the name
of the company suggests being something majestic, vows to keep its customers contented
with its superlative trustworthiness and professional pragmatism. After obtaining the Letter
of Intent from the securities Board of Nepal (SEBON), Sumeru Securities Pvt. Ltd set up
necessary infrastructure and involved in availing the stock broking related services to its
valued clients by complying with the necessary conditions as specified by the governing
agency. Nepal stock Exchange, in short NPSE, is established under company act, operating
under securities Exchange Act ,1983.The basic objective of NEPSE is impact free
marketability and liquidity too government and corporate securities by facilitating
transactions in its trading floor through member, market maker etc. A share is simply part
ownership of a business. They are the one who supervise their subordinates and guide them
to accomplish their work efficiently. Management of the organization plays a major role in
achieving organizational goal. As the board of director formulates the vision, mission,
Moto and objectives for the organization whereas managers formulate action plan to
achieve those objectives. The members of management team of sumeru securities Pvt.Ltd.
are shown below:
Mrs. Binu Agrawal: chairperson
Mr. Sunil Shrestha: Company Secretary
Mr. Indra Bahadur Dongol: DP Supervisor

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Mission statement of Sumeru Securities Pvt. Ltd.
Mission represents the purpose of the company or any organization is the reason behind
the existence of any business organization. The mission of Sumeru Securities Pvt.Ltd.
represents the following:
 To provide the best quality service to have complete harmony between quality in
process and continuous improvement to deliver exceptional service to delight our
clients thereby contributing to the capital market of the country and create excellent
 Market growth opportunity for our employees.
 Providing excellent customer services by offering personalized quality services and
products.

Vision
Vision represents the place where the organization wants to be in the future. To provide
best value for money to investors through innovative products, trading/investment
strategies, state-of- the-art technology and personalized services.

Motto
To have complete harmony between quality in process and continuous improvement to
deliver exceptional service that will delight our Customers and Clients. Our Motto Is
“Guides Towards Prosperity”.

Objectives
Objectives of any organization are designed to achieve them so that it will be proven
healthy for the organization. The Services that we offer of Sumeru Securities are:
1. Opening a Demat account
2. Dematerialization of securities
3. Re-Materialization of securities
4. Maintaining record of securities in electronic form
5. Settlement trades by transferring/receiving the securities from/in BO accounts
6. Settlement of off-market trades that is occurred between BOs outside NEPSE

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 7. To facilitate in pledging of dematerialized securities
8. Any other as allowed by laws and regulations in regard to securities depository
9. Online Statement view of Demat Account

1.2 Objective of the internship

Each kind of study has its own objective. Without objectives, nothing can be achieved. The
general objective of this study is to complete the partial fulfillment of the requirements for
the degree of Bachelor of Business Administration. Besides this it provides an experience
to the students about the real situation of how a business conducts its day to day activities.
However, the specific objectives are as follows:
 To learn about various products about the share market.
 To share the organizational environment and work culture.
 To learn as much as possible from the members of the stock broker through good
and friendly relationship.
 To increase communication skill and interpersonal skill by communicating with the
customers.
 To improve the standard of securities market to international level.
 To use the theoretical knowledge from the course book to conduct survey and
analyze the result.
 To supply a record of work accomplishment in the duration of internship.

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 CHAPTER II
INTERNSHIP EXPERIENCE

2.1 Internship Activities

The Stock broker has a variety of departments where variety of works are to be carried out.
The nature of work in one department varies from another department. However, these
activities are related to one another and are linked through the well-known Boss software
used by the organization. Customer service department, Cash department, Electronic
Cheque Clearing Department, Depository Participant Department, Trading Department
are the major departments in Sumeru Securities .During my period of 8 eight weeks’
internship, I was able to work in customer service department and also got to observe
customer service department.
2.1.1 Customer Service Department
Customer Service Department is the front desk of any organization. It provides all
necessary information to the customers. For any organization, it is the main and most
important department which needs to deal with customer more than any department in the
bank. It is one of the busiest departments in the banks and it is the very place which makes
an early impression to the clients. The image and reputation of the bank depends upon
effective functioning of this department. It is the first place where the customers first get
the service. As different activities, such as;
 Dealing with Customers
 Handling Phone Calls
 Filling KYC
 Open Demat Account
 Demat online services
 Filing and Documentation
 Statement handling and printing
 Providing Information to the customer
 Providing balance certificate.

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2.1.2 Depository Participant Department
Several brokerage firms, banks and other financial institutions offer demat accounts to
clients. The dps are intermediaries between the CD and account holders. The DP is an
intermediary between the account holders several brokerage firms, banks, and other
financial institutions offer demat accounts to clients. The DPs are intermediaries and the
central depository (CD).DPs can be banks, brokers or investment platform or merchant
Bankers. Imperial has been providing this services since 2013 and is registered with the
central Depository services company (CDSC), as well as being a member of NEPSE (Nepal
Stock Exchange).

In this department, I was assigned to handle the DRN certificates. A demat account is used
for holding securities in the electronic format, after they are purchased or dematerialized.
It provide by depository. The following are the work performed by me in this department.

For Demat Account Opening Procedures

 Checked details while receiving the Demat account Opening form

 Select the Depository Participant
 Submit your KYC Documents.
 Appear for In-person verification
 Get Beneficiary owner identity (BOID).
 Called customers for Specific purpose

2.1.2.1 Checked details while receiving the Demat account Opening form
When the customers of our sumeru securities come to this department with the demat
account opening form, my task was to check whether the Name of account holders, Mailing
and communication address,Guardain details for minor accounts ,Bank account details ,
proof of Address like (Citizenship card ,Passport size photograph ,Driving
licence,PANcard etc.) Which is matches or Not. After checking these details, stamp of our
sumeru securities along with authorized signature and date of the sumeru securities staffs
was mentioned in the copy of that statement and this copy was given to the customers.

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2.1.2.2 Select the Depository department

Select a Depository participant (DP) you would like to open your account with; this entity
will serve as the intermediary between you and depository.

2.1.2.3 Submit your KYC Document

Submit the form given to you for opening an account, the KYC form, and passport size
photographs, your PAN card (Permanent Account Number) And other photo copied
documents. At this point, you will be given the option to name a person as your nominee.
They will be assigned with the responsibility of your shares if something were to happen
to you. The choice of one’s nominees can be changed, if I need be in the future by refilling
the same form.
The KYC form also has the depository participant investor agreement which comprises
the term of agreement which comprises the term of agreement ,rules and regulations and
charges you will incur whilst holding a demat account. This form also includes the right of
the investor and duties of the DP.

2.1.2.4 Appear for In- Person verification

Verification; an In-person verification may be carried out by a person from your DP’s firm
to ensure that the details provided by you in the form are authentic.

2.1.2.5 Get Beneficiary owner identity (BOID) opening of your account

Once your application has been processed and your DP has facilitated the opening of your
account, he/she will give you a Beneficiary owner identity (BOID) - a unique account
number-that you can use during future transactions and to access your Account.

You need to open a trading Account along with the demand account so that you can
immediately begin buying and selling share. Opening a demand account is the beginning
of hassle-free investing experience that involves neither the storage risk of paper
certificates nor the time consuming nature off offline trading.

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2.1.2.7 Called customers for specific purpose
While performing authorizing the cheque, if the amount in the cheque is more than 10
lakhs then the phone calling to customers was to identify whether they had drawn the
cheque or not and if it is confirmed than the information was given to debit the amount
from their respective accounts.

2.1.3 Trading Department

This department was also one of the busiest department in compare of other department to
the stock market. The shares of a company are in general be transferrable from one
shareholder to another. This led to buying and selling of shares termed as trading. The
services was to Settlement trades by transferring/receiving the securities from/in BO
account. A stockbroker is investment advisor or simply, broker, is a professional individual
who executes buy and sell orders for stocks and other securities through a stock market, or
over the counter, for a fee or commission units.

Problems Identified in Trading Department

Different types of problem identified in the course of performing tasks assigned by this
department, such as:
 Software used by the department does not perform well, it gets slow and the work
does not go smoothly. They increase pending works.
 Due to the few scanner machine, scanning work took long time.
 Due to less number of officer level staffs in this department, authorizing for inward
cheques could not be performed in time.
 As we all interns were given responsibilities by our supervisor for guiding
customers while receiving Demat account opening form, but the customer
sometime disagreed to our guidance.

2.2 Internship Achievements

The eight weeks long internship program was definitely not sufficient to understand the
vast stock Broker work procedures and system but it was effective enough to learn the
importance of the proper organization cultures and its effect on the professional working
environment. Along with it, the internship program has made the intern believe that

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socializing with the people, dealing with customer and the co-worker or a senior, making
the working environment friendlier. Some illustratable lessons learnt during the internship
program can be listed as below:

2.2.1 Behavior
Employee must possess highly positive attitude, multitasking ability, and patience
behavior. Courtesy and responsiveness are equally important traits in an employee. I felt
how the behavior of an employee can influence the way a customer reacts and gets his
work done.

2.2.2 Dedication to Work

Any task, whether it may be big or small, routine or strategic, should be performed with
great attention and dedication. There should be no space for negligence. Dedicated people
are the successful one. Working at the bank made me realize the importance of dedication
in whatever we tend to dream and make it happen at present or in the days to come.

2.2.3 Importance of Informal Relationship

Beside a formal relationship among employees, there is a great importance of informal
interpersonal relationship as it plays significant role in the workforce and is helpful if any
problem arises in the workplace. It increases friendly and helpful environment to work in,
increasing interpersonal socialization, increase motivation and dedication, and fulfilling
the social needs of an employee.

2.2.4 Using the Software

I learnt the general banking operations and services provided by bank and the use of BOSS
And operated it under the supervision of staffs of Sumeru Securities.

2.2.5 Handled New Problems

I learnt how to handle the new and unstructured problems aroused in the daily working
experiences and to make good relations with co-workers, seniors, corporate clients and
general customers.

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2.2.6 Time Management
Working at the bank for those eight weeks along with attending my classes in the morning
and trying to be punctual made positive changes within me. Keeping our self-busy,
contended and punctual is what I learnt through my two months long internship program.

2.2.7 Communication and Interpersonal Skills

I gradually improved my communicating skills working there. The way of communication
of employees with the customers also made me to follow same type of communication with
the customers.

2.2.8 Networking
I got to meet a lot of new people, and they could help me get a full-time job after college.

2.2.9 Team Work

The internship has made me better in team working scenarios where I have to work as a
team member. Since most of the work in the stock broker were performed as a team, my
skills in this field have improved drastically.

2.2.10 Technical Knowledge

Devices like printers, fax machines, photocopiers and scanners are necessary for efficient
performing of stock broker. During my internship, I was able to learn how to utilize these
devices, which has improved my technical knowledge.

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 CHAPTER III
CONCLUSION AND RECOMMENDATIONS
3.1 Conclusion
Internship has been incorporated as an integral part of BBA-BI program, which provides
student an opportunity to familiarize with organizational culture and develop managerial
skills exposing oneself of the real-life functions of the business organization. The
internship period is an exciting phase of a student’s life. It is not just a requirement to pass
one’s exams and get a degree, but it is a period where one builds professional contacts,
learns the art of listening and observing.
It was a great experience being an intern in Sumeru Securities. I had a lot of opportunities
to learn about different aspects of the stock Broker. The stock market is one of the most
important industries in the economy as it enhances the economic activities of the country
as Sumeru Securities is quite medium Stock broker institution in Nepal. It has been
providing quality service towards its customer. It has contributed a lot toward the economic
development of the country through the network of its branches scattered in different parts
of the countries. It has also fulfilled the capital need for development of the industry, trade,
commerce by granting credit facilities. The excellent services and facilities given to the
customers play vital role before choosing the financial institution and proximity is also
another influencing factor. During internship period, I got an opportunity to gain an in-
depth knowledge of the banking sector. Internship favored me to get the practical
acquaintance of the bank and its overall operation system. I observed the functional
activities of DPS in depth as well as CSD in brief and understood the corporate culture.
Prior to internship, my knowledge was limited within the books. At Sumeru Securities pvt.
Ltd., I was fully guided by all the staff in acquiring the practical knowledge. It not only
provided me the experience of functional activities but also to let me know about the
informal organizational relationships. The internship added sense of responsibility to me
while performing any task. The experience of internship was incredible which boosted my
confidence level and enhanced my inter-personal communication skills. It developed
interaction skills and shaped up my personality too. Therefore, I am very much pleased to

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conclude that Sumeru securities is one of the best Stock broker with friendly environment
and excellent customer service.

3.2 Recommendations
3.2.1 Recommendation to the Organization

After having great working experience as an intern in Sumeru securities and observing its
working environment and procedures, some area of improvement has been identified. The
major recommendations for enhancing its performance are:
 The Stock broker should increase more officer level staffs especially in Trading
Department so that they can perform their work in given time as it was seen less number
of officer level staffs for authorizing the Demat form and more pressure for individual
staffs too.
 The Stock broker software BOSS must be updated regularly, so that the work will not
be pending. Software must meet the customers demand and also should consider the
changing environment of financial sector. Technical error is seen frequently. Sometime
employees have to wait till night to complete their work.
 It was seen that in CSD, due to unavailability of staff, interns were kept there. Since
the interns do not have access to the password required for the applications, the
customers would be forced to wait or postpone their inquiries. It would be appreciated
if the bank would be able to manage staffs in the CSD.
 Sumeru securities should increase the number of investors in share market both within
and outside the valley so as to attract more customers towards the stock broker.
 Though at present Sumeru Securities is providing training programs to its employees
at a certain level, it should organize such programs on a regular basis so as to enhance
the skill and competency of staff.
 It was also seen that the customers had to wait for a longer period of time in the CSD
due to limited number of staff with which the customers were dissatisfied. Therefore,
Sumeru securities should also try to increase the number of
 Staff to minimize the waiting time of the customers.

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3.2.2 Recommendation to the College
 The college has to consider the following factor to ensure the students go smoothly
Along with the internship plan:
 Internship and college examination should not be held during the same time, as it’ll be
difficult for students to manage the working hour and study hour.
 Students only get to go to the training once during their academic degree, which, in my
opinion, is insufficient for their practical experience to be improved. These types of
activities should be conducted more regularly.

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