Analyst Workgroup SR Count

SR Count WO Count Total

Analyst Workgroup Incident Count
SR count Total
Analyst Workgroup Incident Count
SR Count WO Count Total
Incident End

6/4/2020 18:00
6/4/2020 16:56

6/4/2020 17:24
6/4/2020 16:42

6/4/2020 15:50

6/4/2020 15:26

6/4/2020 16:39

6/4/2020 15:03

6/4/2020 15:37

6/4/2020 16:13

6/4/2020 14:09

6/4/2020 15:04

6/4/2020 13:14
6/4/2020 16:42

6/4/2020 13:13

6/4/2020 13:11

6/4/2020 17:28

6/4/2020 13:03

6/4/2020 16:28

6/4/2020 12:03

6/4/2020 16:40
6/4/2020 15:14

6/4/2020 11:31

6/4/2020 11:19

6/4/2020 15:23

6/4/2020 11:41

6/4/2020 20:34

6/4/2020 11:10
6/4/2020 12:36

6/4/2020 16:53

6/4/2020 10:48
6/4/2020 14:12

6/4/2020 12:18

6/4/2020 9:44
Solution TTO TTR Closure Code Resolve Time (24/7)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Shared the details to user 1 1 Successful 48 m
 1
We have fixed the reported issue, now user able to 1 1 Successful 4m
access kyoyu portal, as of now we are going to closed
the ticket.
1
1
Server was restarted due to timing issue. 1 1 Successful 1 h:18 m
Issue resolved after an AD password reset. 1 1 Successful 51 m
1
1
1
1
1
we have fixed the reported Kyoyu portal issue, as of 1 1 Successful 38 m
now we are going to closed the ticket.
password has been reset now user able to acesss kyoyu 1 1 Successful 26 m
and vpn.
1
Chennai DC and Noida DC connectivity has been re- 1 1 Successful 2 h:36 m
established to replicate with same sync
1
We have fixed the reported VPN issue, as of now we 1 1 Successful 1 h:18 m
are going to closed the ticket.
We have fixed the reported issue, as of now we are 1 1 Successful 1 h:55 m
going to closed the ticket.
Password has been reset , Please check and confirm. 1 1 Successful 2 h:37 m

1
issue has been resolved by resetting the password. 1 1 Successful 39 m

1
Issue resolved after an AD account password reset. 1 1 Successful 2 h:10 m

username and password shared in the email 1 1 Successful 20 m

Mobile number has been changed and same is 1 1 Successful 3 h:51 m
replicated with KYOYU portal.
Password reset and shared. 1 1 Successful 31 m
1
As checked data is permanently deleted by user due to 1 1 Successful 47 m
this we are unable to restore it. user is not taken
backup on one drive we suggest to take approval from
your manager then raise another request to recover
data from our 3rd party partners.

Hello Azeem, As per discussion we could not provide 1 1 Successful 5 h:10 m

VPN access on generic ID for extra usage. VPN is
authenticated only AD login id. If you required , you
need to raise a request with proper approval along with
AD id.
We have fixed the reported issue, as of now we are 1 1 Successful 51 m
going to closed the ticket.
New certificate has been installed and problem resolved 1 1 Successful 4 h:34 m
now.
VPN issue got resolved. Now it`s getting connected. 1 1 Successful 39 m

Chennai DC and Noida DC connectivity has been re- 1 1 Successful 5 h:16 m

established to replicate with same sync
 1
We have fixed the reported issue, as of now we are 1 1 Successful 3 h:58 m
going to closed the ticket.
SVN issue resolved and required folder deleted by user 1 1 Successful 16 m

Password reset and shared Now able to login kyoyu. 1 1 Successful 6m

Hence resolving the same.kindly share your feedback
by clicking on link.
Hi Sharmila, As discussed SVN only supports docx, xlsx, 1 1 Temporary 4 h:12 m
ppt or pptx file formats,so you can opt for others as Solution Given
location type and in location field for now you can pass
the file extension as xls to get the review plan created.

Issue got resolved. Now you are able to access VPN. 1 1 Successful 32 m

Logon to the NEC tework VPNThen please click on start 1 1 Successful 9 h:25 m
up ERPand the GUI will be initiated
issue resolved after running cleanup command 1 1 Successful 25 m
password has been reset, shared over mail. 1 1 Successful 2 h:24 m
1
1
1
HI San, Please put credentails username- 1 1 Successful 7 h:5 m
abhinaypassword-nec@1234 when you click on this link
https://kyoyu.nectechnologies.in/SitePages/Home.aspx
once pop comes then put these credentials if issue still
persist reach me on skype or my whats app no
-9555146428.

password has been reset, shared over mail. 1 1 Successful 1 h:0 m

Issue has been fixed after removal Administrator 1 1 Successful 4 h:25 m
account from NMEC_IT Folder.
password has been reset user able to login on kyuyu 1 1 Successful 2 h:54 m
portal.
Password has been reset , shared over mail. 1 1 Successful 1 h:47 m
1
1