2008 CATALOG of

Teaching Cases
in Information
Technology
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1
 Cases on Database Technologies and Applications
Advances in database techniques and technologies continue to emerge and significantly improve
throughout the fields of database applications and research. In recent years, the overall utilization
of database technologies has exploded throughout organizations of all sizes and types with almost
How to Order every computer-based application relying heavily on the use of database technologies and tech-
niques. Many organizations have been successful, and yet some have failed in the utilization of
Individual Teaching database technologies. Learning from success factors and reasons for failure can assist systems
professionals and students in the field to learn how to develop and apply database technologies
Cases may be successfully throughout organizations worldwide.
ordered directly
through IGI Global at
1-866-342-6657 (toll Among some of the cases included in this category are:
n IT5583: Geochemia: Information Systems to Support Chemical Analysis in Geological Research
free) 717-533-8845 Dimitar Christozov, American University in Bulgaria,Bulgaria
Cases on Database Technologies and Applications
The fields of database applications and research have seen many advances in tech-
niques and technologies, which have created an explosion in database technology
use in all types of organizations.
Cases on Database Technologies and Applications presents many real-life exam-
ples and experiences of those involved in database research, database technology
applications, and management. It includes a wide range of the most current devel-
opment, design and analysis of databases, and assists practitioners and students
alike in learning about emerging issues, problems, and challenges in developing
database applications without pitfalls.
ISBN: 1-59904-399-8 h/c; US $84.95
ISBN: 1-59904-400-5 s/c; US $69.95
eISBN: 1-59904-401-3
306 pp; © 2006

(ext. 10) or n IT5656: The Relationship Between BPR and ERP Systems: A Failed Project
David Paper and Kenneth B. Tingey, Utah State University, USA and Wai Mok,University of
via e-mail at Alabama at Huntsville,USA

cust@igi-global.com. n IT5700: Building Automation into Existing Business Processes
David Paper, Utah State University, USA, Wai Mok,University of Alabama at Huntsville,USA,and
James Rodger, Indiana University at Pennsylvania,USA
n IT5702: Using an Intranet Portal, Uniform Accounting Charts and Activity Based Accounting to
Assist Entrepreneurial Nonprofit Program Management
John Sacco and Elizabeth Strait,George Mason University, USA
n IT5755: From Principles to Practice: Analyzing a Student Learning Outcomes Assessment System
Dennis Drinka,Kathleen Voge,and Minnie Yi-Miin Yen,University of Alaska Anchorage,USA
n IT5763: New Forms of Collaboration & Information Sharing in Grocery Retailing:
The PCSO Pilot at Veropoulos
Katerina Pramatari and Georgios I.Doukidis, Athens University of Economics & Business, Greece
n IT5764: Information System for a Volunteer Center: System Design for Not-for-Profit
Organizations with Limited Resources
Suresh Chalasani,Dirk Baldwin,and Jayavel Sounderpandian,University of Wisconsin –
Parkside,USA
n IT5790: Implementing Knowledge-Enabled CRM Strategy in a Large Company:
A Case Study from a Developing Country
Minwir Al-Shammari,University of Bahrain,Bahrain
n IT5823: A Database Project in a Small Company
(or How the Real World Doesn’t Always Follow the Book)
Efrem Mallach,University of Massachusetts Dartmouth,USA
n IT5825: Make, Source, or Buy: The Decision to Acquire a New Reporting System
Steven C.Ross, Brian K.Burton,and Craig K. Tyran, Western Washington University, USA
n IT5507: Evolution of an Executive Information System: The Replenishment Data Warehouse
at JeansWear
Hamid Nemati,University of North Carolina,USA and Keith Smith,VF Corporation,USA
n IT5508: Isobord’s Geographic Information System (GIS) Solution
Derrick J. Neufeld,Univ. of Western Ontario,Canada and Scott Griffith, Tell Us About Us Inc.,Canada
n IT5523: Implementing Relational Database Systems: Implications for Administrative
Cultures and Information Resource Management
Andreea M.Serban,Santa Barbara City College,USA and Gregory A.Malone,Cabrillo College,USA
Cases include:
1. LIBNET: A Case Study in Information Ownership and Tariff Incentives
in a Collaborative Library Database
A.S.C.Hooper, Victoria University of Wellington,New Zealand
2. Evolution of an Executive Information System: The Replenishment
Data Warehouse at JeansWear
Hamid Nemati,University of North Carolina,USA,and Keith Smith,
VF Corporation,USA
3. The Algos Center: Information Systems in a Small Non-Profit
Organization
Susan J. Chinn,Charlotte A.Pryor, and John J. Voyer, University of
Southern Maine,USA
4. Isobord’s Geographic Information System (GIS) Solution
Derrick J. Neufeld,University of Western Ontario,Canada,and
Scott Griffith, Tell Us About Us Inc.,Canada
5. Information Technology in the Practice of Law Enforcement
Susan Rebstock Williams and Cheryl Aasheim,Georgia Southern
Univ.,USA
6. Implementing Relational Database Systems: Implications for
Administrative Cultures and Information Resource Management
Andreea M.Serban,Santa Barbara City College,USA,and Gregory A.
Malone,Cabrillo College,USA
7. Public Sector Data Management in a Developing Economy
Wai K.Law, University of Guam,Guam
8. The Benefits of Data Warehousing at Whirlpool
Barbara J. Haley, University of Virginia,USA,Hugh J. Watson and
Dale L.Goodhue,University of Georgia,USA
9. Developing a Homegrown Course Management System:
Community/Course Action/Interaction Management System (CAMS ©)
Brian G. Mackie,Norbert L.Ziemer, and Nancy L.Russo,Northern
Illinois University, USA,and Wayne E.Mackie,Saginaw Valley State
University, USA
10. Deliberate and Emergent Changes on a Way Toward Electronic
Document Management
Tero Päivärinta,University of Jyväskylä,Finland,and Airi Salminen,
University of Waterloo,Canada
11. Implementing a Data Mining Solution for an Automobile Insurance
Company: Reconciling Theoretical Benefits with Practical
Considerations
Ai Cheo Yeo and Kate A.Smith,Monash University, Australia
12. Long-Term Evolution of a Conceptual Schema at a Life
Insurance Company
Lex Wedemeijer, ABP, The Netherlands
13. Designing a First-Iteration Data Warehouse for a Financial
Application Service Pr ovider
Nenad Jukic,Loyola Univ.,Chicago,USA,and Tania Neild,InfoGrate
Incorporated,USA
14. A Case Study of One IT Regional Library Consortium: VALE — Virtual
Academic Library Environment
Virginia A. Taylor, William Paterson Univ.,USA,and Caroline M.
Coughlin,Consultant,USA
15. Prudential Chamberlain Stiehl: The Evolution of an IT Architecture for a
Residential Real Estate Firm,1996-2001
Andy Borchers, Kettering University, USA,and Bob Mills, Prudential
Chamberlain Stiehl Realtor s, USA

To view more cases from IGI Global visit www.igi-global.com/cases. To view more information on this case book visit www.igi-global.com/books/details.asp?id=5606
2 3
 Cases on Electronic Commerce Technologies
and Applications
Hear what our During the past two decades, electronic commerce technologies and applications
have revolutionized the basic fundamental use of information technologies in all aspects
customers are of our social and business infrastructures. Through the use of this technology,
saying about organizations of all types and sizes have managed to expand their market reach and the
ways they serve their customers throughout the world. Many organizations have been
our Case very successful, and yet some have witnessed failure, in using this technology. There
are many documented cases related to the utilization and management of electronic
Collections… commerce that can provide significant insight in how successfully electronic commerce
may be utilized in organizations.
Cases on Electronic Commerce Technologies and Applications
Cases on Electronic Commerce Technologies and Applications presents a wide
range of real-life cases that describe the successful and unsuccessful adoption of e-
commerce, e-business, e-government, mobile commerce, and Web services tech-
nologies. This collection provides significant insight on the successful implementa-
tion of these areas, and how electronic commerce technologies have allowed organ-
izations to expand their customer service and market reach.
ISBN: 1-59904-402-1 h/c; US $84.95
ISBN: 1-59904-403-X s/c; US $69.95
eISBN: 1-59904-408-8
412 pp; 2006

“IGIP IT Teaching
Cases received Among some of the cases included in this category are:
very positive com- n IT5502: Learning Technology Management While Teaching Technology Management:
A Trial of Distance Learning in Higher Education
ments from my Linda L.Brennan and Victoria E.Johnson,Mercer University, USA
students on their n IT5504: From Pilot to Practice—Streamlining Procurement and Engineering at Lawrence
end-of-course Livermore National Laborator y Cases include:
evaluations. They Judith Gebauer, Univ. of California,Berkeley, USA,and Frank Farber, Darmstadt University of
Technology, Germany 1. Moving Personal Tax Online: The Australian Taxation Office's 13. From Edison to MP3: A Struggle for the Future of the Music Recording
are an excellent E-Tax Initiative Industry
n IT5535: Toy or Useful Technology? The Challenge of Diffusing Telemedicine in Three Jeff Chamberlain and Tanya Castleman,Deakin University, Australia Conrad Shayo,California State University, San Bernardino,USA,and
source for Boston Hospitals
Ruth Guthrie,California Polytechnic University, Pomona,USA
2. ENICompany
bringing the Huseyin Tanriverdi, Boston University, USA Ook Lee,Hansung University, Seoul, Korea 14. Student Advantage Captures the College Market Through an Integration
of Their Off- and Online Businesses
‘real world’ into n IT5545: Building a Paperless Service: Making the Internship Connection 3. Hardwarezone: A Singaporean Success Story Margaret T. O’Hara,East Carolina University, USA,and Hugh J. Watson,
Theresa M. Vitolo, Pennsylvania State University, USA,and Aaron J. Sparks, Deloitte & Touche,USA Chee Chang Tan,Institute of Technical Education,Singapore,and University of Georgia,USA
the classroom.” Gek Woo Tan,National University of Singapore,Singapore
n IT5547: Setting Up to Fail: The Case of Midwest MBA 15. Challenges in the Redesign of Content Management: A Case of FCP
— Randy C. Hinds Andrew Urbaczewski,Indiana University, USA,and Jo Ellen Moore,Southern Illinois University - 4. E*Trade Securities, Inc.,Pioneer On-Line Trader, Struggles to Stay on Top Anne Honkaranta and Airi Salminen,University of Jyväskylä,Finland,and
Adam T. Elegant and Ramiro Montealegre,University of Colorado, Tuomo Peltola,SysOpen Plc.,Finland
Kennesaw State Edwardsville,USA Boulder, USA
University, USA 16. Implementing and Managing a Large-Scale E-Service: A Case on the
n IT5599: Military Applications of Natural Language Processing and Software 5. mVine Ltd: A Case Study of a New Digital Music Label from Conception Mandatory Provident Fund Scheme in Hong Kong
James A.Rodger, Indiana University of Pennsylvania,USA, LT Tamara V. Trank,Naval Health to Launch Theodore H.K.Clark,Karl Reiner Lang,and Will W-K.Ma Hong Kong University
Research Center, USA, Parag C. Pendharkar, Pennsylvania State University, USA Joanna Berry, University of Newcastle upon Tyne,UK of Science & Technology, Hong Kong

“IGIP IT Teaching n IT5639: Inca Foods: Reaching New Customer s Worldwide 6. DataNaut Incorporated: Growing Pains of a Small Company on the 17. World Trade Point Federation: Bringing E-Commerce Capabilities to
Martin Santana, Jaime Serida,and Antonio Diaz,Escuela de Administracion de Negocios para Verge of an Internet Revolution Developing Nations
Cases contain Nancy C.Shaw, George Mason University, USA,and Joan O’Reilly Fix, Nikhilesh Dholakia,University of Rhode Island,USA,and Nir Kshetri,
Graduados, Peru Citibank,N.A.,USA The University of North Carolina,Greensboro,USA
up-to-date
n IT5640: Reality vs Plan: How Organizational E-Commerce Strategies Evolved
information which is David Gordon and James Skibo,University of Dallas, USA
7. Building an Online Grocery Business: The Case of ASDA.com
Irene Yousept and Feng Li,University of Newcastle upon Tyne Business
18. Assessing the Introduction of Electronic Banking in Egypt Using the
Technology Acceptance Model
especially impor- n IT5648: Dancing with a Dragon: Snags in International Cooperation Between Two IT Companies
School,UK Sherif Kamel,The American University in Cairo,Egypt,and Ahmed Hassan,
Maastricht School of Management,The Netherlands
tant in the IS/e- Yi Wei and Sirp J. De Boer, Univ. of Twente,The Netherlands 8. Developing Inter-Organizational Trust in Business-to-Business
E-Commerce Participation: Case Studies in the Automotive Industry 19. Bringing E-Business to the World’s Largest Flower Auction: The Case
Business field.” n IT5691: The Rise and Fall of a Dot-Com: Lessons Learned from Living Co Pauline Ratnasingam,University of Vermont,USA of Aalsmeer
Judy Scott,University of Colorado, Denver, USA Tim van Dantzig,Aalsmeer Flower Auction,The Netherlands, and Albert
— Mahesh Raisinghani 9. Office Depot's E-Commerce Evolution Boonstra,University of Groningen,The Netherlands

University of Dallas, USA n IT5502: Learning Technology Management While Teaching Technology Management: A Trial of
Distance Learning in Higher Education
Linda L.Brennan and Victoria E.Johnson,Mercer University, USA
n IT5504: From Pilot to Practice—Streamlining Procurement and Engineering at Lawrence Livermore
National Laboratory
Judith Gebauer, Univ. of California, Berkeley, USA and Frank Farber, Darmstadt Univ.,Germany
n IT5512: Deploying Distributed Computing: Parking Gets a New System
Steve Sawyer, Pennsylvania State University, USA and William Gibbons, Syracuse University, USA
In Lee, Western Illinois University, USA
10. Implementation Management of an E-Commerce-Enabled Enterprise
Information System: A Case Study a t Texas Instruments
R. P. Sundarraj and Joseph Sarkis, Clark University, USA
11. From Catalogs to the Web: The Evolution of Airgun Products, Inc.
Michael K.Shearn,Chip E.Miller, and Troy J. Strader, Drake
University, USA
12. Growth and Consolidation in the Spanish-Speaking E-Commerce Market
Roberto Vinaja,University of Texas-Pan American,USA
20. The Impact of E-Commerce Technology on the Air Travel Industry
Susan Gasson,Drexel University, USA
21. Management & Delivery of Digital Print via the Web: A Case Study of
Gaia Fulfilment
Savvas Papagiannidis and Feng Li,University of Newcastle upon Tyne
Business School,UK
22. Web-Enabling for Competitive Advantage: A Case Study of Himalayan
Adventures
Luvai Motiwalla and Azim Hashimi,University of Massachusetts, Lowell,USA

To view more cases from IGI Global visit www.igi-global.com/cases. To view more information on this case book visit www.igi-global.com/books/details.asp?id=5608
4 5
 Cases on Strategic Information Systems Cases on Strategic Information Systems
InfoSci-Journals Strategic information systems have emerged as one of the most effective applica-
electronic • unlimited • authoritative Strategic information systems have certainly transformed the way that modern tions of information technology in support of the strategic management of organi-
organizations manage their resources and compete within today’s global market. During zations. Cases on Strategic Information Systems presents a wide range of the
the past two decades, many successful organizations have discovered that through most current issues, challenges, problems, opportunities, and solutions related to
the use of information technology, they can utilize their resources in support of developing the development and management of strategic information systems. Real-life cases
very successful strategies for managing their organizations effectively. included in this publication demonstrate successes and pitfalls related to the plan-
ning and utilization of strategic information systems of organizations throughout
the world.
ISBN: 1-59904-414-5 h/c; US $84.95
ISBN: 1-59904-415-3 s/c; US $69.95
eISBN: 1-59904-416-1
Among some of the cases included in this category are: 396 pp; 2006
n IT5504: From Pilot to Practice—Streamlining Procurement and Engineering at Lawrence Livermore
National Laboratory
Judith Gebauer, Univ. of California,Berkeley, USA,and Frank Farber, Darmstadt University of
InfoSci-Journals, an Technology, Germany
aggregated database col-
n IT5512: Deploying Distributed Computing: Parking Gets a New System Cases include:
lection of peer-reviewed Steve Sawyer, Pennsylvania State University, USA,and William Gibbons, Syracuse University, USA
1. Infosys Technologies Limited: Unleashing CIMBA 14. Costs and Benefits of Software Engineering in Product Development
research journals, pro- n IT5519: Development of a New University-Wide Course Management System Debabroto Chatterjee and Rick Watson,The University of Georgia,USA Environments
vides electronic access to Ali Jafari,Indiana University, Purdue University, Indianapolis, USA Sorel Reisman,California State University, Fullerton,USA
2. The Application of IT for Competitive Advantage at Keane,Inc.
all IGI Global journals n IT5521: Access to Internet-Based Instruction for People with Disabilities Mark R.Andrews, State of Arizona,USA,and Raymond Papp,Central 15. Systems Design Issues in Planning and Implementation: Lessons Learned and
Connecticut State University, USA Strategies for Management
for only a fraction of the Sheryl Burgstahler, University of Washington,USA Mahesh S.Raisinghani, Texas Woman’s University, USA
print cost! n IT5527: The Impact of Information Technology on Roles and Role Processes in Small Groups
3. A Case of Information Systems Pre-Implementation Failure:
Pitfalls of Overlooking the Key Stakeholders’Interests 16. Montclair Mutual Insurance Company
Robert Heckman,Syracuse University, USA,Dave Maswick,Bard College,USA, Jamie Rodgers, Christoph Schneider and Suprateek Sar ker, Washington State University, USA William H.Money, The George Washington University, USA
Subscribe now for: Kevin Ruthen,and Gary Wee,Syracuse University, USA
4. The Information Plan for Celerity Enterprises, Inc.: A Teaching Case 17. Implementing Information Technology to Effectively Utilize Enterprise
n IT5542: Privatizing Military Housing Through Information Technology Laurie Schatzberg,University of New Mexico,USA Information Resources
n Unlimited access to Guisseppi A.Forgionne,Univ. of MD Baltimore County, USA Yousif Mustafa and Clara Maingi,Central Missouri State University, USA
5. Project MI-Net: An Inter-Organizational E-Business Adoption Study
approximately 30 n IT5546: Problems, Their Causes and Effects in the Use of Information Systems: A Case of a Scientific Pankaj Bagri,L.S.Murty, T. R.Madanmohan,and Rajendra K.Bandi,Indian 18. Evolving Organizational Growth Through Information Technology
Institute of Management Bangalore (IIMB),India Ira Yermish,St.Joseph’s University, USA
journals Library
Katariina Jalonen,Mika Kirveennummi,and Vesa Torvinen,University of Turku,Finland 6. An Innovative Adaptation of General Purpose Accounting Software for a 19. IS Strategy at NZMilk
n Information on cut- n IT5593: Tasmanian Police Call Centre Project—Offence Reporting Process
Municipal Social Services Agenc y Paul Cragg,University of Canterbury, New Zealand,and Bob McQueen,
Andrew Schiff and Tigineh Mersha,University of Baltimore,USA University of Waikato,New Zealand
ting edge-technology Leonie Thomas, University of Tasmania, Australia
7. The Rise and Fall of CyberGold.com 20. Life After a Disastrous Electronic Medical Record Implementation:
topics n IT5612: Adopting IT: Food Program Sponsor Discovers It’s No Picnic John E. Peltier and Michael J. Gallivan,Georgia State University, USA One Clinic's Experience
John M.Anderson and William H.Gwinn,University of North Carolina at Wilmington,USA Karen A. Wager, Frances Wickham Lee,and Andrea W. White,Medical
n Nearly 40,000 pages 8. The Planned and Materialized Implementation of an Information System University of South Carolina,USA
n IT5752: Cross-Cultural Implementation of Information System Pekka Reijonen,University of Turku/Laboris, Finland,and Jukka Heikkilä,
of downloadable Wai K.Law and Karri Perez,University of Guam,Guam
Helsinki School of Economics, Finland 21. Military Applications of Natural Language Processing and Software
James A.Rodger, Indiana University of Pennsylvania,USA, Tamara V. Trank,
full text 9. The T1-Auto Inc.Production Part Testing (PPT) Process: Naval Health Research Center, USA,and Parag C. Pendharkar, Pennsylvania
n IT5509: The Application of IT for Competitive Advantage at Keane, Inc. A Workflow Automation Success Story State University at Harrisburg,USA
n Around 65,000 Mark R.Andrews, State of Arizona,USA and Raymond Papp,Central Connecticut State Univ.,USA Charles T. Caine,Thomas W. Lauer, and Eileen Peacock,Oakland
University, USA 22. Geochemia: Information Systems to Support Chemical Analysis in
reference citations n IT5513: The Information Plan for Celerity Enterprises, Inc.: A Teaching Case Geological Research
Laurie Schatzberg,University of New Mexico,USA 10. Implementing an Integrated Software Product at Northern Steel Dimitar Christozov, American University in Bulgaria,Bulgaria
to facilitate further Annie Guénette,Nadine LeBlanc,and Henri Barki,École des Hautes Études
research n IT5506: Network Implementation Project in the State Sector in Scotland: The Influence of Social Commerciales, Canada 23. ACEnet: Facilitating Economic Development Through Small Business
and Organizational Factors Electronic Commerce
11. The Relationship Between BPR and ERP Systems: A Failed Project Craig Van Slyke,University of Central Florida,USA,France Belanger, Virginia
Ann McCready and Andrew Doswell,Glasgow Caledonian University, Scotland David Paper and Kenneth B. Tingey, Utah State University, USA,and Polytechnic Institute and State University, USA,and Marcy Kittner, University of
FREE 30-DAY TRIAL! Wai Mok,University of Alabama in Huntsville,USA Tampa,USA
Contact Bill Hayward, IGI Global’s Director of
n IT5545: Building a Paperless Service: Making the Internship Connection
Sales and Marketing, for more information. Theresa M. Vitolo, Pennsylvania State University, USA and Aaron J. Sparks, Deloitte & Touche,USA 12. Introducing Expert Systems a t The Corporation 24. Selecting and Implementing an ERP System at Alimentos Peru
Jay Liebowitz,George Washington University, USA J. Martin Santana, Jaime Serida-Nishimura,Eddie Morris-Abarca,and
(717) 533-8845 x29 (866) 342-6657 x29 n IT5589: On-Line Analytical Processing at Washtenaw Mortgage Company Ricardo Diaz-Baron ESAN, Peru
whayward@igi-global.com John H.Heinrichs, Wayne State University, USA and William J. Doll,University of Toledo,USA 13. Leveraging IT and a Business Network by a Small Medical Practice
Simpson Poon,Charles Stuart University, Australia,and Daniel May,
Monash University, Australia

To view more cases from IGI Global visit www.igi-global.com/cases. To view more information on this case book visit www.igi-global.com/books/details.asp?id=5616
6 7
 Cases on the Human Side of Information Technology Cases on the Human Side of Information Technology
The growth of modern information technology has created a challenge in the orga-
During the past several decades, technological achievements both in hardware nizational and managerial areas of IT, including the human element.
Recommend and software have led to the development of modern information technology. At the
an authoritative same time, many organizations have been challenged in the organizational and managerial Cases on the Human Side of Information Technology provides many real-life
areas of these technologies, with the majority of the issues classified as human examples of how organizations have handled human side issues in the overall uti-
aggregated aspects or “human side.” Although the utilization of technology advances many processes lization and management of IT. It presents information to assist educators and pro-
and makes many tasks easier, in some cases the human elements have been fessionals in the implementation of strategies for the benefit of the company or
database to affected by the overall utilization of this technology. organization.
your librarian
today! ISBN: 1-59904-405-6 h/c; US $84.95
ISBN: 1-59904-406-4 s/c; US $69.95
Among some of the cases included in this category are: eISBN: 1-59904-407-2
426 pp; 2006
n IT5760: CRM Systems in German Hospitals: Illustrations of Issues & Trends
Mahesh S.Raisinghani,University of Dallas, USA,E-Lin Tan,Jose Antonio Untama,Heidi
Weiershaus, Thomas Levermann,and Natalie Verdeflor, Purdue University, German Int.School of
IGI offers Management & Admin.,Germany
complimentary n IT5716: Challenges in the Adoption of Information at Sunrise Industries: The Case of an Indian Cases include:
Firm
1. Enterprise System Development in Higher Education 14. The Institutionalisation of User Participation for Systems Development in
30-day trial access Monideepa Tarafdar, University of St.Thomas, USA,Sanjiv D. Vaidya,Indian Institute of Bongsug Chae,Kansas State University, USA,and Marshall Scott Poole, Telecom Éireann
Management,India Texas A&M University, USA Tom Butler, Telecom Éireann,Ireland,and Brian Fitzgerald,Executive Systems
to university libraries n IT5696: Investing in an Energy Management System: The Case of Quality Care Nursing Home 2. Laurier IT Priorities
Research Centre,University College Cork,Ireland
Ron Craig, Wilfrid Laurier University, Ontario,Canada 15. Enabling Electronic Medicine at Kiwicare: The Case of Video Conferencing
Mark Nelson,Rensselaer Polytechnic University, USA,and John F. Mikullitz,ARAMARK Facility
interested in sub- Services, USA 3. End-User System Development: Lessons from a Case Study of IT Usage in
Adoption for Psychiatry in New Zealand
Nabeel Al Qirim,Consultant,New Zealand
an Engineering Organization
scribing to n IT5628: Credit Card System for Subsidized Nourishment of University Students Murray E.Jennex,San Diego State University, USA 16. Building a Paperless Service: Making the Internship Connection
Theresa M. Vitolo, Pennsylvania State University, USA,and Aaron J. Sparks,
Kreimir Fertalj,Damir Kalpi, Vedran Mornar, and Slavko Krajcar, University of Zagreb,Croatia 4. Reorganizing Information Technology Services in an Academic Deloitte & Touche,USA
InfoSci-Cases. n IT5619: Risk in Partnerships Involving Information Systems Development: Lessons From a British
Environment
Marcy Kittner, University of Tampa,USA,and Craig Van Slyke, 17. Turning E-Commerce Theory into Action in Ireland: Taming the Celtic Tiger
National Health Service Hospital Trust Ohio University, USA Ira Yermish and Dale A.Bondanza,Joseph’s University, USA
For more G. Harindranath and John A.A.Sillince,Royal Holloway, University of London,United Kingdom 5. The Rise and Fall of a Dot-Com: Lessons Learned from LivingCo 18. Problems, Their Causes and Effects in the Use of Information Systems:
Judy E.Scott,University of Colorado at Denver, USA Case of a Scientific Library
information about n IT5549: Remote Management of a Province-Wide Youth Employment Program Using Internet Katariina Jalonen,Mika Kirveennummi,and Vesa Torvinen,University of
6. Information Management in Higher Education Administration:
Technologies Turku,Finland
A Slow Drive on the Information Superhighway
InfoSci-Cases or to Bruce Dienes and Michael Gurstein,University College of Cape Breton,Canada Gunapala Edirisooriya,East Tennessee State University, USA 19. Reality vs. Plan: How Organizational E-Commerce Strategies Evolved
David Gordon and James E.Skibo,University of Dallas, USA
n IT5540: Implementing An Integrated Software Product at Northern Steel 7. The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization
request teaching Annie Guenette,Nadine LeBlanc,and Henri Barki,Ecole des Hautes Etudes Commerciales, Martin Santana-Ormeño,Antonio Díaz-Andrade, Jaime Serida-Nishimura, 20. Setting Up to Fail: The Case of Midwest MBA
and Eddie Morris-Abarca,ESAN, Peru Andrew Urbaczewski,Indiana University, USA,and Jo Ellen Moore,
Canada Southern Illinois University - Edwardsville,USA
notes to your cases, 8. Social Impacts of Computer-Mediated Communication on Strategic
n IT5532: Forces of Change: The Emergence of a Knowledge Society and New Generations of Change Processes 21. Inca Foods: Reaching New Customer s Worldwide
Learners Dubravka Cecez-Kecmanovic and Andy Busuttil,University of Western J. Martín Santana, Jaime Serida,and Antonio Díaz,ESAN, Peru
contact Bizhan Nasseh,Ball State University, USA Sydney Hawkesbury, Australia
22. End-User Computing at BRECI: The Ordeals of a One-person IS Department
9. How to Successfully Manage an IT Department Under Turbulent Conditions: Kathleen Moffitt,California State University, Fresno,USA
IGI Global at n IT5531: Why Not Reengineer Traditional Higher Education? A Case Study
A.C.Leonard,University of Pretoria,South Africa 23. Analyzing the Evolution of End User Information Technology Performance:
Zane L. Berge,Univ. of Maryland—Baltimore Countr y, USA A Longitudinal Study of a County Budget Office
717/533-8845 x10 n IT5647: Lone River Winery Company: A Case of Virtual Organization and Electronic Business
10. Risks and Rewards: Good Citizenship and Technologically Proficient Faculty John Sacco and Darrene Hackler, George Mason University, USA
Scott R.Sechrist,Old Dominion University, USA,and Dorothy E.Finnegan,
Strategies in Small and Medium-Sized Firms 24. The Training Challenge: Installing a POS for Improved Reporting and
or Emmanuel O Tetteh,Edith Cowan University, Australia
College of William and Mary, USA
Customer Satisfaction
11. Student Laptop Ownership Requirement and Centralization of Information Janette Moody, The Citadel,USA,and David Jordan,CompuTech
cust@igi-global.com. n IT5502: Learning Technology Management While Teaching Technology Management: Technology Services at a Large Public University
Gregory B.Newby, University of North Carolina Chapel Hill,USA
Consulting,USA

A Trial of Distance Learning in Higher Education
Linda L.Brennan and Victoria E.Johnson,Mercer University, USA
n IT5503: Laurier IT Priorities
Ron Craig, Wilfrid Laurier University, Ontario,Canada
n IT5505: Reorganizing Information Technology Services in an Academic Environment
Marcy Kittner, University of Tampa,USA and Craig Van Slyke,Ohio University, USA
12. Toy or Useful Technology? Diffusing Telemedicine in Three Boston Hospitals
Hüseyin Tanriverdi,Boston University, USA,and C.Suzanne Iacono,
National Science Foundation,USA
13. Humanware Issues in a Government Management Information Systems
Implementation
Susan K.Lippert,Drexel University, USA
25. An Expectation of Privacy: When Does an Employer Have the Right to
Monitor Employee E-mail Messages?
Andrew Urbaczewski, Washington State University, USA,and Juho Rikala,
MARS, Inc.,Finland
26. A Three-Tiered Approach to Global E-Commerce: Experiences of Nu Skin
International
David Paper, Utah State University, USA,and Ken Tingey, OpenNet
Corporation,USA

To view more cases from IGI Global visit www.igi-global.com/cases. To view more information on this case book visit www.igi-global.com/books/details.asp?id=5610
8 9
 Cases on Information Technology and Organizational Cases on Information Technology and Organizational
Politics & Culture Politics & Culture
Hear what our As information technology applications are incorporated into all functioning aspects Cases on Information Technology and Organizational Politics & Culture pro-
customers are of organizations of all types and size, more managers need to address concerns vides a much needed understanding of how management can deal with the impact
regarding the impact of these technologies on organizational politics and culture. The of politics and culture on the overall utilization of information technology within
saying about need to understand how the human side of technology affects the overall management an organization. Lessons learned from these cases are very instrumental in provid-
ing a better understanding of the issues and challenges involved in managing
our Case of changes and power structures combined with organizational culture inside any business
becomes extremely crucial. information technology, and its impact on organizational politics and cultures. The
Collections… cases included in this book cover a wide variety of topics, such as: an integrated
online library resources automation project, IT within a government agency, the
politics of information management, and many others.
“The IGIP Among some of the cases included in this category are: ISBN: 1-59904-411-0 h/c US $84.95
ISBN: 1-59904-412-9 s/c; US $69.95
Case Collection n IT5811: The End of Enron’s Empire eISBN: 1-59904-413-7
Depository enables John Wang,Qiyang Chen, James Yao,and Runeb Xing,Montclair State University, USA 428 pp; 2006

you to pick and n IT5802: The Case of Telepsychiatry Adoption and Diffusion in a Healthcare Organization in New
choose cases you Zealand
Nabeel Al-Qirim,United Arab Emirates University, UAE Cases include:
feel might be most
n IT5791: Why Knowledge Management Fails: Lessons from a Case Study 1. USCInfo: A High Volume,Integrated Online Library Resources Automation 13. Social Construction of Information Technology Supporting Work
relevant to your Ivy Chan,The Chinese University of Hong Kong,Hong Kong,and Patrick Y.K.Chau,The University Project Isabel Ramos, Universidade do Minho, Portugal,and Daniel M.Berry,
Mathew J. Klempa,Computer Information Systems Consultant,USA,and University of Waterloo,Canada
courses. In the of Hong Kong,Hong Kong
Lucy Siefert Wegner, University of Southern California,USA
classroom, the n IT5814: Fotogenika.com: A Small Virtual Organization Serving the Mexican Market
2. A Case Study of IT Chargeback in a Government Agency
14. Cross-Cultural Implementation of Information System
Wai K.Law and Karri Perez,University of Guam,Guam
Espernza Huerta,Instituto Technologico Autonomo de Mexico,Mexico
case method helps Dana Edberg and William L.Kuechler, Jr.,University of Nevada,Reno,USA
15. DSS for Strategic Decision Making
n IT5754: Power Conflict, Commitment & the Development of Sales & Marketing IS/IT Infrastructures
future IT at Digital Devices, Inc.
3. The Politics of Information Management Sherif Kamel,American University in Cairo,Egypt
Lisa Petrides, Sharon Khanuja-Dhall,and Pablo Reguerin, Teachers College,
professionals Tom Butler, University College Cork,Ireland Columbia University, USA 16. Emergency: Implementing an Ambulance Despatch System
Darren Dalcher, Middlesex University, UK
think ‘outside the n IT5738: The Selection of the IT Platform: Enterprise System Implementation in the NZ Health Board 4. A DSS Model that Aligns Business Strategy and Business Structure with
Advanced Information Technology: A Case Study 17. Seaboard Stock Exchange’s Emergency E-Commerce Initiative
box’, using their Maha Shakir, Zayed University, UAE,and Dennis Viehland,Massey University, New Zealand
Petros Theodorou, Technological Education Institution of Kauala,Greece Linda V. Knight and Theresa A.Steinbach,DePaul University, USA,and
n IT5711: Towards Citizen-Centered Local e-Government—The Case of the City of Tampere Diane M.Graf, Northern Illinois University, USA
critical thinking 5. The Columbia Disaster: Culture,Communication & Change
Ari-Veikko Anttiroiko,University of Tampere,Finland
skills to address Ruth Guthrie,California Polytechnic University, Pomona,USA,and Conrad
Shayo,California State University, San Bernardino,USA
18. Ford Mondeo: A Model T World Car?
Michael J. Mol,Erasmus University Rotterdam,The Netherlands
n IT5565: Mismanaging a Technology Project: The Case of ABC Inc.
real-world John H.Benamati and Ram Pakath,University of Kentucky, USA 6. AMERIREAL Corporation: Information Technology and Organizational 19. Network Implementation Project in the State Sector in Scotland:
situations.” n IT5793: Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program
Performance The Influence of Social and Or ganizational Factors
Mo Adam Mahmood,Gary J. Mann,and Mark Dubrow, University of Ann McCready and Andrew Doswell,Glasgow Caledonian University,
— Susan Feather Eliot Rich and Peter Duchessi,University of Albany, USA Texas at El Paso,USA Scotland

Pace University, USA n IT5622: Prudential Chamberlain Stiehl: The Evolution of an IT Architecture for a Residential Real 7. The Australasian Food Products Co-Op: A Global Information Systems 20. Implementation of a Network Print Management System: Lessons Learned
Estate Firm, 1996-2001 Endeavour George Kelley, Elizabeth A.Regan,and C.Steven Hunt,Morehead State
Hans Lehmann,University of Auckland,New Zealand University, USA
Andy Borchers, Kettering University, USA,and Bob Mills, Prudential Chamberlin Stiehl Realtors, USA
“A major strength 8. Better Army Housing Management Through Information Technology 21. Managing the NICS Project at the Royal Canadian University
n IT5526: Higher Education Culture and the Diffusion of Technology in Classroom Instruction
in using IGIP IT Kandis M.Smith,University of Missouri,USA
Guisseppi A.Forgionne,University of Maryland,Baltimore County,USA Charalambos L.Iacovou,Georgetown University, USA

Teaching Cases in n IT5550: Managing the NICS Project at the Royal Canadian University
9. Success in Business-to-Business E-Commerce: Cisco New Zealand’s 22. Improving PC Services at Oshkosh Truck Corporation
Experience Jakob Holden Iversen,Michael A.Eierman,and George C.Philip,
the classroom is Charalambos L.Iacovou,Georgetown University, USA Pauline Ratnasingam,University of Vermont,USA University of Wisconsin Oshkosh,USA

that they force n IT5567: Better Army Housing Management Through Information Technology 10. Call to Action: Developing a Support Plan for a New Product 23. LXS Ltd.Meets Tight System Development Deadlines via the St.Lucia
Guisseppi A.Forgionne,University of Maryland,Baltimore County, USA William S.Lightfoot,International University of Monaco,Monaco Connection
the students to Geoffrey S.Howard, Kent State University, USA
apply what they n IT5640: Reality vs Plan: How Or ganizational E-Commerce Strategies Evolved 11. Success and Failure in Building Electronic Infrastructure in the Air Cargo
Industry: A Comparison of the Netherlands and Hong Kong SAR 24. IT in Improvement of Public Administration
David Gordon and James Skibo,University of Dallas, USA
have learned.” Ellen Christiaanse,University of Amsterdam,The Netherlands and
Jan Damsgaard,Aalborg University, Denmark
Jerzy Kisielnicki, Warsaw University, Poland
n IT5692: Is This Pilot Test Over? 25. Library Networking of the Universidad de Oriente: A Case Study of
— Jeff Recor Janis L.Gogan and Ulric J. Gelinas, Jr.,Bentley College,USA,and Ashok Rao,Babson 12. Corporate Collapse and IT Governance within the Australian Introduction of Information Technology
Walsh College, USA College,USA Airlines Industry Abul K.Bashirullah,Universidad de Oriente, Venezuela
Simpson Poon,Catherine Hardy, and Peter Adams, Charles Sturt
University, Australia

To view more cases from IGI Global visit www.igi-global.com/cases. To view more information on this case book visit www.igi-global.com/books/details.asp?id=5614
10 11
 Cases on Information Technology Planning, Cases on Information Technology Planning,
TRY Design and Implementation Design and Implementation

InfoSci-Online Information technology has reformed and restructured the inner workings of companies,
organizations and government agencies over the past several decades, and will
Cases on Information Technology Planning, Design and Implementation
brings together a variety of real-life experiences showing how other companies and
continue to do so well into the future. Managers and administrators are constantly in organizations have successfully, or not so successfully, planned, designed, and
Full Text • Cutting Edge • Easy Access
search of new tools to be used in support of greater utilization and management of implemented different applications using information technology. Cases included
information technology applications in their prospective organizations. in this publication present a wide range of issues related to systems development,
FREE! design, and analysis of modern information systems applications without pitfalls.
This book provides an outstanding collection of current real-life situations associ-
IGI Global developed ated with the effective utilization of IT, with lessons learned included in each case.
InfoSci-Online to keep ISBN: 1-59904-408-0 h/c; US $84.95
students, faculty, and ISBN: 1-59904-409-9 s/c; US $69.95
Among some of the cases included in this category are: eISBN: 1-59904-410-2
researchers up-to-date n IT5630: Reengineering the Selling Process in a Showroom 384 pp; 2006
with the latest research Jakov Crnkovic,University at Albany (SUNY),USA,and Nebojsa Janicijevic and Goran Petkovic,
in a rapidly-evolving University at Belgrade, Yugoslavia
field. Containing thou- n IT5627: SEIU Local 36 Benefits Office: The Y2K Crisis and Its Aftermath
sands of full-text book Ira Yermish,St.Joseph’s University, USA
chapters, journal arti- n IT5611: Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Cases include:
cles, and teaching cases, Study of a County Budget Office
John Sacco and Darrene Hackler, George Mason Univ.,USA 1. Information System for a Volunteer Center: System Design for Not-for-Profit 12. Changing the Old Order: Sequencing Organizational and Information
InfoSci-Online is the gate- Organizations with Limited Resources Technology Change to Achieve Successful Organizational Transformation
way to staying current n IT5592: Selecting and Implementing an ERP System at Alimentos Peru Suresh Chalasani,Dirk Baldwin,and Jayavel Souderpandian, Chris Sauer, The University of New South Wales, Australia
University of Wisconsin - Parkside,USA
Martin Santana, Jaime Serida-Nishimura,Eddie Morris-Abarca,and Ricardo Diaz-Baron,ESAN,
with information science, Peru
13. Adoption and Implementation of IT in Developing Nations: Experiences
2. Big-Bang ERP Implementation at a Global Company from Two Public Sector Enterprises in India
technology, and manage- Nava Pliskin and Marta Zarotski,Ben-Gurion University of the Negev, Israel Monideepa Tarafdar, University of Toledo,USA,and Sanjiv D. Vaidya,
n IT5540: Implementing An Integrated Software Product at Northern Steel Indian Institute of Management Calcutta,India
ment research with Annie Guenette,Nadine LeBlanc,and Henri Barki,Ecole des Hautes Etudes Commerciales, 3. Challenges of Complex Information Technology Projects:
multi-user access given Canada The MAC Initiative 14. Mobile Technology
Teta Stamati, Panagiotis Kanellis, and Drakoulis Martakos, University of Paul Cragg,University of Canterbury, New Zealand,and Prue Chapman,
to institutions. n IT5522: Social Impacts of Computer-Mediated Communication on Strategic Change Processes Athens, Greece Mobile Technology, New Zealand
Dubravka Cecez-Kecmanovic and Andy Busuttil,Univ. of Western Sydney Hawkesbury, Australia 4. Designing and Implementing a Learning Organization-Oriented 15. Technological Modernization of Peru’s Public Registries

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by students and academics at Open
University domonstrates the impor-
tance of IGI Global’s content in sup-
porting the University’s leading edge
research and instruction in e-learning,
as well as information technology and
its broader managerial, organizational,
behavorial, and social implications.”
— Claire Grace
Electronic Resource Manager,
The Open University, UK
For your FREE 30-Day Trial Access to
InfoSci-Online or for more information,
visit www.igi-global.com or
e-mail cust@igi-global.com
n IT5516: Penn State’s World Campus©: Mainstreaming a Virtual Campus Initiative
James H.Ryan and Gary E.Miller, Penn State University, USA
n IT5514: An Innovative Adaptation of General Purpose Accounting Software for a Municipal Social
Services Agency
Andrew Schiff, University of Baltimore,USA and Tigineh Mersha,University of Baltimore,USA
n IT5507: Evolution of an Executive Information System: The Replenishment Data Warehouse at
JeansWear
Hamid Nemati,University of North Carolina,USA,and Keith Smith,VF Corporation,USA
n IT5504: From Pilot to Practice—Streamlining Procurement and Engineering at Lawrence Livermore
National Laboratory
Judith Gebauer, Univ. of California,Berkeley, USA,and Frank Farber, Darmstadt Univ. of Tech.,
Germany
n IT5503: Laurier IT Priorities
Ron Craig, Wilfrid Laurier University, Ontario,Canada
n IT5505: Reorganizing Information Technology Services in an Academic Environment
Marcy Kittner, University of Tampa,USA and Craig Van Slyke,Ohio University, USA
n IT5506: Network Implementation Project in the State Sector in Scotland: The Influence of Social
and Organizational Factors
Ann McCready and Andrew Doswell,Glasgow Caledonian University, Scotland
n IT5517: Policy Processes for Technological Change
Richard Smith,Brian Lewis, and Christine Massey, Simon Fraser University, Canada
Technology Planning and Management Process
James I. Penrod and Ann F. Harbor, University of Memphis, USA
5. Development of an Information Kiosk for a Large Transport Company:
Lessons Learned
Pieter Blignaut,University of the Free State,South Africa,and Iann
Cruywagen,Interstate Bus Lines (Pty.) Ltd.,Bloemfontein,South Africa
6. Fostering a Technology Cultural Change: The Changing Paradigms at the
University of Minnesota Crookston
Dan Lim,University of Minnesota Crookston,USA
7. Experiences from Using the CORAS Methodology to Analyze a Web
Application
Folker den Braber, Norway, Arne Bjørn Mildal and Jone Nes, NetCom,
Norway, and Ketil Stølen and Fredrik Vraalsen,SINTEF, Norway
8. Systems Requirements and Prototyping
Vincent C. Yen,Wright State University, USA
9. ERP Implementation for Production Planning at EA Cakes Ltd.
Victor Portougal,The University of Auckland,New Zealand
10. Developing Effective Computer Systems Supporting Knowledge-Intensive
Work: Situated Design in a Large Paper Mill
Martin Müller and Rolf Pfeifer, University of Zurich,Switzerland
11. Power Conflict,Commitment and the Development of Sales and
Marketing IS/IT Infrastructures at Digital Devices, Inc.
Tom Butler, University College Cork,Ireland
Antonio Diaz-Andrade and Martín Santana-Ormeño,ESAN, Peru
16. Information Systems and Technology Outsourcing: Case Lessons from
‘TravelTrack’
Jeremy Rose and Ray Hackney, Manchester Metropolitan University, UK
17. Enterprise Information Portals: Ef ficacy in the Information Intensive Small to
Medium Sized Business
Wita Wojtkowski,Boise State University, USA,and Marshall Major,
Moffatt Thomas and Co.Law Firm,USA
18. Implementation of Information Technology in a Job Shop Manufacturing
Company: A Focus on ManuSoft
Purnendu Mandal,Marshall University, USA
19. Software Vendor’s Business Model Dynamics Case: TradeSys
Risto Rajala,Matti Rossi,and Virpi Kristiina Tuunainen,Helsinki School of
Economics, Finland
20. The Foreign Banks’Influence in Information Technology Adoption in the
Chinese Banking System
Michelle W. L.Fong, Victoria University, Australia
21. Enterprise-Wide Strategic Information Systems Planning for Shanghai Bell
Corporation
Yuan Long and Fiona Fui-Hoon Nah,University of Nebraska - Lincoln,USA,
and Zhanbei Zhu,Shanghai Bell Co.,Ltd.,China

To view more cases from IGI Global visit www.igi-global.com/cases. To view more information on this case book visit www.igi-global.com/books/details.asp?id=5612
12 13
 Cases on Information Technology and Business Cases on Information Technology and Business
Process Reengineering Process Reengineering
Hear what our During the past several decades, organizations and businesses of all types
and sizes have been reassessing their fundamental structures and processes in Information technology is driving businesses and organizations to reassess their
customers are order to achieve a higher level of efficiency and effectiveness. The primary structures and processes to achieve a higher level of efficiency and effectiveness
force behind this reevaluation has been the technological innovation of information using IT. Cases on Information Technology and Business Process
saying about technology and the need to incorporate information technology in all aspects Reengineering presents a wide range of issues and challenges related to business
process reengineering technologies and systems. This book gives practitioners,
our Case and functions of business.
educators, and students an understanding of business process reengineering diffi-
Collections… culties, and presents solutions discovered by organizations worldwide.

ISBN: 1-55904-396-3 h/c; US $84.95

Among some of the cases included in this category are: ISBN: 1-59904-397-1 s/c; US $69.95
eISBN: 1-59904-398-X
n IIT5832: Developing an Online Fleet Management Service: AlertDriving.com
370 pp; 2006
Ron Craig and Detlev Nitsch, Wilfred Laurier University, Canada
“The major strengths
n IT5716: Challenges in the Adoption of Information at Sunrise Industries: The Case of an
of IGIP IT Teaching Indian Firm
Cases are their Monideepa Tarafdar, University of St.Thomas, USA,and Sanjiv D. Vaidya,Indian Institute of
easy-to-read Management,India
Cases include:
style and their n IT5711: Towards Citizen-Centered Local e-Government—The Case of the City of Tampere
Ari-Veikko Anttiroiko,University of Tampere,Finland 1. A Case of an IT-Enabled Or ganizational Change Inter vention: 11. Everyone’s Watching: The Remarkably Public Reor ganization of the
diversified topics.” The Missing Pieces Nevada Department of Motor Vehicles
n IT5705: Technological Modernization of Peru’s Public Registries Bing Wang and David Paper, Utah State University, USA William L.Kuechler and Dana Edberg,University of Nevada-Reno,USA
— J. Ramon Gil-Garcia Antonio Diaz-Andrade and J. Martin Santana,Escuela de Administración de Negocios para 2. The Selection of the IT Platform: Enterprise System Implementation in the 12. A Comprehensive Process Improvement Methodology: Experiences at
University at Graduados (ESAN), Perú NZ Health Board Caterpillar’s Mossville Engine Center (MEC)
Albany, SUNY Maha Shakir, Zayed University, UAE,and Dennis Viehland,Massey University, David Paper, Utah State University, USA,and Steve Dickinson,Caterpillar, Inc.,USA
n IT5660: A Dream Project Turns Nightmare: How Flawless Software Never Got Implemented New Zealand
Vital Roy and Benoit A. Aubert,HEC Montreal,Canada 13. Reinventing Business Processes Through Automation: A Case Study
3. Workflow-Supported Invoice Management: The Case of a System David Paper, Utah State University, USA
n IT5601: The Dilemma of Dairy Farm Group Between Redesigning of Business Processes and Implementation at a German Media Company
Rebuilding of Management Information Systems Karl R.Lang,City University of New York (CUNY),USA 14. The Dilemma of Dairy Farm Group Between Redesigning of Business Processes
““I am convinced Eugenia M W. Ng,Hong Kong Institute of Education,Hong Kong,Ali F. Farhoomand,University of 4. Business Reengineering at a Large Government Agency
and Rebuilding of Management Information Systems
Eugenia M. W. Ng,Hong Kong Institute of Education,Hong Kong,and
that the more Hong Kong,Hong Kong,and Probir Banerjee,City University of Hong Kong,Hong Kong Nina McGarry, PRC Inc.,USA,and Tom Beckman,Internal Revenue Ali F. Farhoomand and Probir Banerjee,University of Hong Kong,Hong Kong
Service,USA
‘real-life’ cases n IT5577: Canon Financial Services, Inc. The Systems and Methods Committee 15. Heineken USA: Reengineering Distribution with HOPS
Ira Yermish,St.Joseph’s University, USA 5. ERP Selection at AmBuildPro Gyeung-min Kim,Ewha Woman’s University, Korea,and John Price,
students are Margaret Sklar, CertainTeed Corporation,USA,Matthew Breneman, Portland State University, USA
n IT5508: Isobord’s Geographic Information System (GIS) Solution Micro-Coax,USA,and Ira Yermish,Saint Joseph’s University, USA
able to dissect Derrick Neufeld,University of Western Ontario, Canada,and Scott Griffith, Tell Us About Us Inc.,USA 16. Identifying Business Processes for, and Challenges to,Electronic Supply Chain
6. An Internet-Based Workflow System: The Case of Lawrence Livermore Management: A Case Study in a Small Business in North-West Tasmania
the better they n IT5561: Risks and Rewards at Frontier Communications: Improving Customer Service Using National Laboratories’ Zephyr Project Tarmo Sinkkonen,University of Tasmania, Australia
understand the Client/Server Technology Judith Gebauer, University of California,Berkeley, USA,and Heike Schad,
University of St.Gallen,Switzerland 17. Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project
concepts we are Kieran Mathieson,Oakland University, USA,and Tim Toland,Frontier Communications Inc.,USA in a Large Banking Organisation
7. Building Automation into Existing Business Processes Parthasarathi Banerjee,NISTADS, India
trying to teach.” n IT5559: Systems Requirements and Prototyping David Paper, Utah State University, USA, Wai Mok,University of Alabama at
Vincent Yen,Wright State University, USA Huntsville,USA,and James Rodger, Indiana University of Pennsylvania,USA 18. Business Process Redesign in Travel Management in an SAP R/3 Upgrade
Project: A Case Study
— Maeve Cummings n IT5562: Business Reengineering at a Large Government Agency 8. Information Systems Redesign in a State Social Services Agency: Marit Schallert,Queensland University of Technology, Australia
Pittsburgh State Nina McGarry, PRC Inc.,USA and Tom Beckman,Internal Revenue Service,USA A Case Study
University, USA Jean-Pierre Kuilboer and Noushin Ashrafi,University of Massachusetts 19. Implementation Failure of an Integrated Software Package:
n IT5566: A Comprehensive Process Improvement Methodology: Experiences at Caterpillar’s Boston,USA A Case Studyfrom the Far East
Suprateek Sarker and Saonee Sar ker, Washington State University, USA
Mossville Engine Center (MEC) 9. Reengineering the Selling Process in a Showroom
David Paper, Utah State University, USA and Steve Dickinson,Caterpillar, Inc.,USA Jakov Crnkovic,State University of New York at Albany, USA,and Goran 20. The Managerial Challenges in the Transformation of the Danish
Petkovic and Nebojsa Janicijevic,University of Belgrade, Yugoslavia Geodata Sector
n IT5573: Developing Effective Computer Systems Supporting Knowledge-Intensive Work: Erik Frøkjær, University of Copenhagen,Denmark,and Helge Korsbæk,
Situated Design in a Large Paper Mill 10. Business Process Reengineering for the Use of Distance Learning at Bell Denmark
Martin Müller and Rolf Pfeifer, University of Zurich,Switzerland Canada
Tammy Whalen,Bell Learning Solutions, Canada,and David Wright, 21. The Clinical Information System: A Case of Misleading Design Decisions
n IT5679: Efficient Data Management in e-Business Transactions University of Ottawa,Canada Gurpreet Dhillon,Cranfield School of Management,UK
Nikos Karacapilidis, University of Patras, Greece

To view more cases from IGI Global visit www.igi-global.com/cases. To view more information on this case book visit www.igi-global.com/books/details.asp?id=5604 15
14
 Cases on Telecommunications and Networking
During the past two decades, technological development related to telecommunication
technologies has allowed organizations of all types and size to be able to develop
Let our expert effective networking applications in support of information management. Furthermore,
IT educators telecommunication technologies combined with computer technology have
created the foundation of modern information technology which has affected all aspects
assist you in of societal and organizational functions in our modern world.
identifying
suitable IGIP
teaching cases
Among some of the cases included in this category are:
for your n IT5703: Palisade Systems: New Markets for Internet Security Products
courses. Sujata Mahanti,Iowa State University, USA,Prabdeep Bajwa,Pioneer Hi-Bred Int’l.Inc.,USA, Troy J.
Strader, Drake University, USA,and Charles B.Shrader, Iowa State University, USA
n IT5670: Information Technology & FDA Compliance in the Pharmaceutical Industry
E-mail Raymond Papp,University of Tampa,USA
cases@igi-global.com n IT5595: Comparative Study of the Usefulness of Online Technologies in a Global Virtual Business
Project Team Environment
with a list of courses Simpson Poon and Shri Rai,Murdoch University, Australia
that you are teaching n IT5576: Telemedicine and Business Process Reengineering at the Department of Defense
and in return we will James A.Rodger, Indiana University of Pennsylvania,USA,and Parag C. Pendharkar, Penn State
University at Harrisbug,USA
provide you with a list
n IT5558: Costs and Benefits of Software Engineering in Product Development Environments
of recommended Sorel Resiman,California State University, Fullerton,USA
cases as well as n IT5537: Client - Ser ve Yourself
complimentary Sorel Reisman,Roger G. Dear, and Amir Dabirian,California State University, Fullerton,USA
access to review n IT5529: The Harvey Project: Open Course Development and Rich Content
these cases online. Robert S.Stephenson, Wayne State University, USA
n IT5532: Forces of Change: The Emergence of a Knowledge Society and New Generations
of Learners
Bizhan Nasseh,Ball State University, USA
n IT5553: The Telecommuting Life: Managing Issues of Work, Home and Technology
Gigi G. Kelly and Karen Locke,College of William and Mar y, USA
n IT5637: E-Learning Business Models: Framework and Best Practice Examples
Sabine Seufert,University of St.Gallen,Switzerland
n IT5501: The Value of Coin Networks: The Case of Automotive Network Exchange®
Andrew Borchers and Mark Demski,Lawrence Technological University, USA
n IT5506: Network Implementation Project in the State Sector in Scotland: The Influence of Social
and Organizational Factors
Ann McCready and Andrew Doswell,Glasgow Caledonian University, Scotland
n IT5517: Policy Processes for Technological Change
Richard Smith,Brian Lewis, and Christine Massey, Simon Fraser University, Canada
n IT5572: The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction
Janette Moody, The Citadel,USA,and David Jordan,CompuTech Consulting,USA
n IT5849: Cyber-Learning in Cyberworlds
Alexei Sourin and Olga Sourina,Nanyang Technological University, Singapore,and Ekaterina
Prasolova-Førland,Norwegian University of Science and Technology, Norway
To view more cases from IGI Global visit www.igi-global.com/cases.
16
Cases on Telecommunications and Networking
Cases on Telecommunications and Networking presents a wide range of the
most current issues related to the planning, design, maintenance, and management
of telecommunications and networking technologies and applications in organiza-
tions. Real-life cases included in this publication clearly illustrate challenges and
solutions associated with the effective utilization and management of telecommu-
nications and networking technologies in modern organizations worldwide. This
book is instrumental for those learning about the issues and challenges in the field
of telecommunications and networking systems.
ISBN: 1-59904-417-X h/c; US $84.95
ISBN: 1-59904-418-8 s/c; US $69.95
eISBN: 1-59904-419-6
430 pp; 2006
Cases include:
1. iTalk: Managing the Virtual E-Business 12. The Telecommuting Life: Managing Issues of Work,Home and Technology
Daniel Robey, Georgia State University, USA,and Leigh Jin,San Francisco Gigi G. Kelly and Karen Locke,College of William and Mar y, USA
State University, USA
13. Application of an Object-Oriented Metasystem in University Information
2. The Value of Coin Networks: The Case of Automotive Network Exchange® System Development
Andrew Borchers and Mark Demski,Lawrence Technological University, Petr C.Smolik and Thomas Hruka,Brno University of Technology, Czech Republic
USA
14. Integrating Information Technologies into Large Organizations
3. Up in Smoke: Rebuilding After an IT Disaster Gretchen L.Gottlich,John M.Meyer, and Michael L.Nelson,NASA Langley
Steven C.Ross, Craig K. Tyran,David J. Auer, Jon M.Junell,and Terrell G. Research Center, USA,and David J. Bianco,Computer Sciences Corporation,
Williams, Western Washington University, USA USA
4. Policy Processes for Technological Change 15. Globe Telecom: Succeeding in the Philippine Telecommunications Economy
Richard Smith,Brian Lewis, and Christine Massey, Simon Fraser University,
Canada
Ryan C.LaBrie and Ajay S. Vinzé,Arizona State University, USA
5. Implementing Software Metrics at a Telecommunications Company:
16. Implementing a Wide-Area Network at a Naval Air Station:
A Stakeholder Analysis
A Case Study Susan Page Hocevar and Barry A.Frew, Naval Postgraduate School,USA,and
David I.Heimann,University of Massachusetts Boston,USA LCDR Virginia Callaghan Bayer, United States Navy, USA
6. Managerial Issues for Telecommuting 17. Information Technology & FDA Compliance in the Pharmaceutical Industr y
Anthony R.Hendrickson and Troy J. Strader, Iowa State University, USA Raymond Papp,University of Tampa,USA
7. The Elusive Last Mile to the Internet 18. Norwel Equipment Co.Limited Partnership (L.P.) Internet Upgrade
V. Sridhar and Piyush Jain,Indian Institute of Management,Lucknow, India Kenneth R. Walsh,Louisiana State University, USA
8. Remote Management of a Pr ovince-Wide Youth Employment Program 19. Integration of Third-Party Applications and Web Clients by Means of an
Using Internet Technologies Enterprise Layer
Bruce Dienes and Michael Gurstein,University College of Cape Breton, Wilfried Lemahieu,Monique Snoeck,and Cindy Michiels, Katholieke
Canada Universiteit Leuven,Belgium
9. Moving Up the Mobile Commerce Value Chain: 3G Licenses , Customer 20. Shared Workspace for Collaborative Engineering
Value and New Technology Dirk Trossen,Nokia Research Center, USA,and André Schüppen and
Martin Fahy, National University of Ireland,Galway, Ireland,and Joseph Michael Wallbaum,Aachen University of Technology, Germany
Feller, Pat Finnegan,and Ciaran Murphy, University College Cork,Ireland
21. GlobeRanger Corporation
10. The Integration of Librar y, Telecommunications, and Computing Services Hanns-Christian L.Hanebeck,GlobeRanger Corporation,USA,Stan Kroder
in a University and John Nugent,University of Dallas, USA,Mahesh S.Raisinghani, Texas
Susan A.Sherer, Lehigh University, USA Woman’s University, USA
22. Added Value Benefits of Application of Internet Technologies to Subject
11. Nation-Wide ICT Infrastructure Introduction and its Leverage for Overall Delivery
Development Stephen Burgess and Paul Darbyshire, Victoria University, Australia
Predrag Pale, Faculty of Electrical Engineering and Computing,University
of Zagreb,Croatia,and Jasenka Gojic,Croatian Academic and 23. Design and Implementation of a Wide Area Network: Technological and
Research Network, CARNet,Croatia Managerial Issues
Rohit Rampal, Portland State University, USA
To view more information on this case book visit www.igi-global.com/books/details.asp?id=5618
17
The case books in IGI Global’s 2008 Catalog of Teaching Cases in Information Technology provide real
life coverage of IT related to various business functions and applications. Cases are beneficial to IT
professors and students, designed to facilitate learning about IT challenges in real-life situations.

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