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HP DeskJet 2600 Printers - E4 Error (Paper Jam)

This document is for HP DeskJet 2620, 2622, 2623, 2624, 2630, 2632, 2633, 2634, 2635, 2652, 2655, DeskJet Ink Advantage 2675,
2676, 2677 and 2678 All-in-One printers.

During a print job, the printer stops feeding pages, an E4 error displays, and the Resume light blinks. This indicates that paper might be
jammed inside the printer.

NOTE: Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps
apply to both real and false paper jams.

Video overview

VIDEO

How To Fix a Paper Jam on the HP DeskJet 2600 All-in-One Printer Series
Learn how to fix a paper jam on the HP DeskJet 2600 All-in-One Printer Series

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam
is located.

You need a flashlight to complete some of these steps.

  CAUTION: Remove all paper or objects from the input tray before removing paper or objects from any other areas of the printer.
Damage to the printer can occur if the input tray is not cleared first.

Clear jammed paper from the input tray

Clear jammed paper from the output tray

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Clear jammed paper from the ink cartridge access area

Clear jammed paper from underneath the printer

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

1. Turn on the printer.

2. Open the ink cartridge access door.

The carriage moves to the center of the printer.

3. Wait until the carriage is idle and silent before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

5. Unplug the power cord from the power source or electrical outlet.

  WARNING: You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk
of electrical shock.

6. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you
find.

  CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that
might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

7. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

• If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

• If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

• If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

8. Remove any loose paper or obstructions you find.

9. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then
to the right side.

10. Close the ink cartridge access door.

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11. Plug the power cord back into the power source or electrical outlet.

12. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 3: Use an automated tool to clean the paper rollers

Clean the printer's paper rollers with an automated tool.

1. Turn on the printer.

2. Remove any paper from the input tray.

3. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then
release the Power button.

The printer makes some noise for approximately one minute. Wait until the printer stops making noises before you proceed.

Try to print. If the error persists, continue to the next step.

Step 4: Use an automated tool to clean ink smears

Cleaning ink smears can help clear paper jams and optimize print quality.

1. Turn on the printer.

2. Load paper into the input tray.

3. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then
release the Power button.

The printer feeds one page slowly. The printer might make some noise for approximately one minute. Wait until the page is out of the
printer before you remove it.

Try to print. If the error persists, continue to the next step.

Step 5: Manually clean the paper rollers inside the printer

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the
rollers inside the printer, and then try to print again.

1. Turn off the printer, and then disconnect the power cord and any other cables.

  WARNING: You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk
of electrical shock.

2. Raise the input tray.

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3. Lift and hold the input tray shield.

4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

5. Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.

6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove
dust or dirt buildup.

7. Lower the input tray shield.

8. Allow the rollers to dry completely (approximately 10 minutes).

9. Reconnect the power cord and any other cables, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 6: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a
false paper jam error, and then try to print again.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

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9. Wait until the printer is idle and silent before you proceed.

Try to print. If the error persists, continue to the next step.

Step 7: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local
service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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