BSBINN502 Task 2 V2.0

BSB50215 Diploma of Business
BSB51415 Diploma of Project

Management
BSB51915 Diploma of Leadership and
Management
BSB50815 Diploma of International
Business
BSBINN502
Build and sustain an innovative work environment
Task 2
Business College at International House

RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
info@ihBC.edu.au| www.ihBC.edu.au
Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the
questioning record below, and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of
competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the
assessment.
It is anticipated that the assessment will take approximately 6 hours to complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All
assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly
indicate “Re-submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment
will need to be completed again after further training support. This may be simply to focus on question
areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern
regarding this permission, please discuss this with your assessor prior to undertaking the task.
To provide you with an opportunity to show you have the required knowledge
Objective
for this unit.

Candidate Declaration
Candidate name: MEHMET ERSEN BICER
Trainer’s name: JOHN AYOUB
Date: 16/12/2019
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature: M.E.B.
Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.

Task 2 – Performance and Skills Assessment
Case Study – IT Stuff Pty Ltd

You are the product manager of a new start up IT company called IT Stuff. It is a very
competitive market and you are keen on creating a more innovative environment within
your team. You have 4 team members, all ‘outside-of-the-box’ thinkers, and you want to
ensure that you create an environment where innovative (and sometimes crazy) ideas are
welcomed, discussed, and implemented (where appropriate).
You have decided that the key priorities are as follows:
 Establish a leadership style and work practices that encourage and support
innovation
 To create a work environment that encourages and supports innovation
 Help the team to learn and grow to develop the skills needed to be innovative
Part A - Leadership and work practices

1. Describe 4 ways you can make innovation an integral part of your leadership and
management style. (60 words)
Suggestion boxes
Requirement jug
Textbook – Listen and taking notes
Competition
Delegating tasks and giving employees the opportunity to prove themselves
Friendly speaking
Open office for manager
2. Describe 4 activities or work practices that you can introduce to help encourage
innovation within your team. (60 words)
Group activities – more socialization
Creating event between all work stuff
Competition
Some game nights

3. Describe 3 ways you can build and maintain mutual respect and trust within your team.
(60 words)
Teamwork
Show them recognition
Prize stuff
Thank to directly to stuff
Writing personalised thank you notes
Sharing contributed ideas with other members of the workplace
Using incentive schemes and providing rewards for contributes
Employee of month
Group discussion for solutions
4. You decide to survey your team on their views about how well they work together and
how well they come up with and implement new and innovative ideas. What are 5
questions you can ask as part of your survey?
Qualitative questioning (example)
How satisficing to work with us?
What is your feedbacks of us?
You might use a give sandwich making suggestions for improvement between parsing
and recognising merits of ideas
Tell me how can we do better perform?
What might be the good way to improving relationships between all work-mates?
5. Draft and email to staff asking them to fill in the survey. In the email, include the
following:
a. explain the importance of innovation to the company and the team
b. your goals, priorities and plans
c. the importance of each team member contributing
d. a request that each person fills in the survey
e. a due date
f. encouraging team members to contact you with any queries or suggestions
To: Staff
Cc:
Subject: Improve team skills
Hi Staff,
Hope you are guys very well.
I would like to ask some questions which are good to understand each other and improve
our relationships. First of all, it is important to understand each other’s to work in a good
atmosphere. If we cerate a good workplace between all staff, we can work better.
First of all, my goal is improving the company and all staffs relationship. The important
thing is understandable and trusting. If we understand each other’s we can work better.
Please see the attached survey and fill in as soon as possible. If you have better options to
improve ourselves please write me an email or just add an example to survey.
The due date is end of the November.
If you have any questions, please feel free to ask.
Best Regards,
Ersen
6. List 4 ways you can demonstrate positive reception of the information and ideas from
others.
Talk with your stuff.
Say them congratulations
Developing the business model
Give them a prize for the improve themselves
Make it timely
Part B – Work environment

It is important that you create a work environment that fosters creativity, innovation and
team work. The current work environment is an open area made up of traditional desks and
office chairs with partitions between each desk. There is a small kitchen area for tea and
coffee making at the other end of the building but not enough space for any seating. The
décor and colour scheme are grey and black with white walls. You also have a private office
and personally find the work space dull, dreary and uninspiring.
7. Research other IT companies for example Google or Facebook or any IT company of
your choice that has an innovative work environment and answer the following
questions.
a. Describe their work environment (60 words)
Creative
They have Open space
Seating space
Lunch space
Spare time between of tasks and they can social
External areas
Presence and ambience of relaxation areas
b. What are the benefits? (60 words)
Should have a space for social
Should have open space area
They feel more motivated
c. List 3 risks that you can identify with implementing a similar environment at IT
Stuff. Conduct a risk assessment for each risk and identify 1 strategy to
overcome that risk.
Risk Analysis
Risk Likelihoo Impact Strategy to Overcome

d L/M/H
L/M/H
No conversation area H H
Challenge communication
Less privacy H H More Privacy
No Concentrated Explain benefit of staff
Socialisation area M M
8. You want to get input from your team members about ideas for enhancing the work
environment and equipment.
a. You will begin by circulating a short survey. What are 4 questions you can ask in
the survey?
What are you request for the better workspace?

What type of social play would you like to see in external area? (table tennis etc.)
What can we improve kitchen area?
Do you have better idea to design our workspace to better atmosphere?
What would you like to change in the office?
Would you like to change paint in workspace?
b. Describe one other way that you can get input from your team members. (20
words)
Face to face discussion
Social meeting discussion
Survey in Survey monkey and the get the result an Email
Brain storming sessions
9. One of your team members has suggested that everyone use standing desks. You want
to respond in a positive manner that will build trust and respect. Write a response to
this team member. Include the following in your response. (80 words)
 Acknowledge their idea
 Describe 2 positive aspects of their idea
 Describe 2 aspects of their idea that needs further consideration
I confirm your idea, it is helpful for us. Thank you for your suggested. Could you
please give me more information about your idea?
It is good way to work because we sit all day so it’s good to stand up sometime for
our health’s.
I agree to do your idea and we need to spare a specific area for the standing desk.
Thank for your suggestion. We very like your ideas.
Create more space freedom to move
Could this become physical disability
10. Conduct some research on the sort of furniture and equipment that can help to create
an environment that promotes innovation. You will now share this information in an
informal email to your team members. Include the following. (80 words)
 A thank you to team members for completing the survey
 A summary of your research and why you conducted it
 A description of 3 items of furniture or equipment that you could include in your
work space.
 A request for feedback on the 3 items

To: Staff
Cc:
Subject: Improve team skills
Hi Staff,
Hope you are guys very well.
I would like to ask some questions which are good to understand each other and improve
our relationships. First, it is important to understand each other’s to work in a good
atmosphere. If we create a good workplace between all staff, we can work better.
First of all, my goal is improving the company and all staff’s relationship. The important
thing is understandable and trusting. If we understand each other’s we can work better.
Please see the attached survey and fill in as soon as possible. If you have better options to
improve ourselves, please write me an email or just add an example to survey.
The due date is end of the November.
If you have any questions, please feel free to ask.
Best Regards,
Ersen
11. With the information that you now have from your research and feedback, create a
design for the work environment by completing the following.
a. Create a layout of how you would set up the work environment for your 4 team
members and yourself. This can be hand drawn (but must be neat and readable
and drawn to an approximation of scale) or you can use a simple computer draw
program. Scan and upload your diagram with this assessment
b. Describe how you would decorate the workspace. (60 words)

a-
b- Hang a Wire to Display Pictures. ...
1. Keep Notes in Colorful Holders. ...
2. Bring in Some Greenery. ...
3. Add Decoration to Your Boards. ...
4. Use Fun Magnets or Push Pins. ...
5. Hold Files With Decorative Bookends. ...
6. Switch Out Your Mug.
12. You are planning a celebration for the introduction of the new work space once it has all
been put in place. Describe how you would do this in a way that will achieve the
following: (60 words)
 Congratulate the team members
 Involve senior management
Thank you for always being your best selves and contributing to the work! The way
we pulled off this project, it makes me so happy! This team is capable of anything,
mark my words.
13. Identify five ways of evaluating any new innovative ideas from team members now that
you have put in place the environment to encourage innovation.
What the workmates think?
How comfortable is it?
Make a survey with them.
Ask question to them
Part C – Learning Environment

Whilst you have built your team and hired ‘outside-of-the-box’ thinkers, it is important to
continue developing their creative and innovative mind set and skills. To do this, you will
need to maintain your own knowledge and competence, share information and provide
team members with formal and informal professional development opportunities.
14. What are 3 ways you can share information on work practices, new ideas and innovation
with your team members?
Social meeting
Email conversation
Slack, Microsoft Team etc. software system
Brainstorming
15. Describe how you will help staff develop their creative and innovative skills by answering
the following:
a. List at least 2 books you would recommend.
Change/add new workspace that is help them to improve their creativity
More social activities between team members
b. Provide at least 2 links to YouTube or other videos
https://www.youtube.com/watch?v=9QGUWjkrhPk
https://www.youtube.com/watch?v=JFqiSr9A-Go
https://www.youtube.com/watch?v=VxEzLhaf_wg
c. Describe at least one workshop you could organise

Can be arrange social event between team members to improve their skills and
conversations skills. Might be billiards night or table tennis competition etc.
d. Describe how you can provide mentoring and coaching
This kind of activities always good to understand what team members need to work
or what they need more for work-space. If they feel comfortable in the work-space
that’s mean project manager is done a good job for them. And they feel comfort it is
also good to improve companies benefits.
Part D – Evaluate Personal Approach

It is important you set aside regular time for reflection on your own approaches to
innovation and ensure that they are consistent with the wider organisational or project
context.

16. Evaluate your approach to innovation and describe 3 ways that the work environment
and the learning environment contribute to the achievement of organisational
objectives.
More creative people more job done
Peaceful space make team members comfort and also make jobs done
Listen and taking notes always good way to understand what they are need
17. List 3 other approaches to innovation that you can consider and implement.
more clear and spare space to workplace
lunch area to workspace for good company
Arrange more social meeting with your team members
End of Assessment.
Congratulations, you have completed this assessment task.
Please ensure all questions are answered and upload the following:
 This completed workbook
 Layout of the proposed work environment (question 11a)


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BSB50215 Diploma of Business

BSB51415 Diploma of Project

Business College at International House

It is anticipated that the assessment will take approximately 6 hours to complete.

Business College at International House

Candidate name: MEHMET ERSEN BICER

Trainer’s name: JOHN AYOUB

Candidate signature: M.E.B.

Business College at International House

Case Study – IT Stuff Pty Ltd

Part A - Leadership and work practices

Business College at International House

The due date is end of the November.

If you have any questions, please feel free to ask.

Part B – Work environment

Risk Likelihoo Impact Strategy to Overcome

What are you request for the better workspace?

Business College at International House

Subject: Improve team skills

Hope you are guys very well.

The due date is end of the November.

If you have any questions, please feel free to ask.

Business College at International House

Part C – Learning Environment

c. Describe at least one workshop you could organise

Part D – Evaluate Personal Approach

Business College at International House

Business College at International House

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