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Recovery, Backup and Troubleshooting Guide: Creating Recovery Media Recovering Your Computer
Recovery, Backup and Troubleshooting Guide: Creating Recovery Media Recovering Your Computer
What is recovery? contains data for system and application DVD-RAM, CD-R, and CD-RW discs as 5 Read the on-screen instructions carefully, and
recovery. Typically, you cannot modify or delete then click Next. Recovering your computer will delete all the data on the built-in storage device.
4-272-829-11 (1) © 2011 Sony Corporation Printed in China 3 Follow the on-screen instructions. See the back side.
Backing up and
restoring your data Troubleshooting
To back up and restore To restore system files using the
restore point when you cannot
If you have any problem operating your computer Recovery problems Common problems
your data when you can start Windows
Try these suggestions before contacting an authorized Sony service/support center or your local Sony
dealer directly.
I cannot recover from the recovery My computer does not start The green power indicator light A message appears notifying of
start Windows 1 Follow steps 1 to 4 in "To recover from Read the troubleshooting information in this section or the on-screen User Guide. area When using your computer for the first time,
turns on but my screen remains either incompatibility or improper
Launch VAIO Care and perform necessary operations.
If you can start Windows, back up and restore
Recovery Media" of
Recover your computer from Recovery Media if make sure the computer is plugged into an blank installation of the battery pack and
Recovering your computer on the front side. Visit the VAIO online support web site.
your data with the Windows feature. To use the you have used software to modify the recovery AC power source. At the time of delivery, the
Press the Alt+F4 keys several times to close
my computer then enters
features, click Start, Control Panel, 2 Press the or key to select area, installed a different operating system from power button or the power switch is disabled the application window. An application error Hibernate mode
System and Security, and Backup and Restore. Repair Windows 7 and press the Enter key. the preinstalled one, or formatted the built-in until the computer is plugged into an AC may have occurred.
power source. See the answers for "The charge indicator light is
storage device without using VAIO Care Rescue. Press the Ctrl+Alt+Delete keys and click the
3 Select a keyboard layout and click Next. blinking fast and my computer does not start."
Make sure your computer is securely plugged
To back up and restore I cannot create Recovery Media into a power source and turned on and the
arrow next to the Shut down
and Restart.
button
Windows does not accept my
your data when you
power indicator light is lit.
If the appropriate keyboard layout is not Try the suggestions below: Press and hold the power button or slide and password and returns the message:
Make sure the battery pack is installed
selected, you may not be able to enter the 1 Restart your computer. And then, try to hold the power switch for more than four Enter Onetime Password
cannot start Windows password correctly. create Recovery Media again.
properly and charged.
Disconnect all connected USB devices (if any),
seconds to shut down your computer.
Unplug the power cord or the AC adapter, and If you enter a wrong power-on password three
4 Select your operating system and click Next. 2 Download and install the latest updates and then restart your computer.
When you cannot start Windows, back up your leave the computer for about five minutes. times consecutively, the
data with VAIO Care Rescue. using VAIO Update. Remove all extra memory modules you may Then plug the power cord or the AC adapter, Enter Onetime Password message appears and
To restore files which have been backed up by Try other reliable media. have installed since purchase, and then restart and turn on the computer again. Windows will not start. Press and hold the power
Back up your files with Rescue Data if you
VAIO Care Rescue, use VAIO Data Restore Tool. have changed the files after you backed up your computer. button or slide and hold the power switch for
them using the Windows backup feature. I cannot complete the recovery If your computer is plugged into a power strip more than four seconds to check that the power
process or an uninterruptible power supply (UPS), Turning off your computer with the indicator light turns off. Wait for 10 to 15 seconds,
Restoring your data 5 Click System Restore.
The System Restore window appears. Disconnect all unnecessary external devices
make sure the power strip or UPS is plugged Ctrl+Alt+Delete keys, the power switch, or
the power button may cause loss of unsaved
then restart your computer and enter the correct