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  • Service Now End User Guide 2019 PDF

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    anandsoggy
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    This document provides an end user guide for submitting incidents through the Servicenow incident management system. It outlines how to log in via the Servicenow URL or email, submit a new incident through the service portal by clicking "Get Help" and entering required information, or submit an incident via email by sending details to the provided email address.

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    Service Now End User Guide 2019.pdf

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    This document provides an end user guide for submitting incidents through the Servicenow incident management system. It outlines how to log in via the Servicenow URL or email, submit a new incident through the service portal by clicking "Get Help" and entering required information, or submit an incident via email by sending details to the provided email address.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    153 views11 pages

    Service Now End User Guide 2019 PDF

    Uploaded by

    anandsoggy
    This document provides an end user guide for submitting incidents through the Servicenow incident management system. It outlines how to log in via the Servicenow URL or email, submit a new incident through the service portal by clicking "Get Help" and entering required information, or submit an incident via email by sending details to the provided email address.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 11

    SERVICENOW END USER GUIDE

    Feel Welcome
    SERVICENOW – INCIDENT MANAGEMENT

    End User Guide


    SERVICENOW – INCIDENT MANAGEMENT

    Login to ServiceNow
    SERVICENOW – INCIDENT MANAGEMENT

    • Servicenow URL & Email


     URL https://accorapacit.service-now.com &
    Email accorapacit@service-now.com

    Click External Login Enter your email address and click Submit
    SERVICENOW – INCIDENT MANAGEMENT

    Submit New Incident Via Service Portal


    SERVICENOW – INCIDENT MANAGEMENT

    Click Get Help

    Go to log Incident/Requests
    Create Incident - Asia
    SERVICENOW – INCIDENT MANAGEMENT
    Enter the required Information

    Enter the required


    Information

    Site Contact name


    Site Contact number
    Short description
    Description of incidents

    Click submit once it done


    SERVICENOW – INCIDENT MANAGEMENT
    Incident will be created
    SERVICENOW – INCIDENT MANAGEMENT

    Submit New Incident Via Email


    SERVICENOW – INCIDENT MANAGEMENT

    Email Address - accorapacit@service-now.com

    Key in the request


    in the Subject

    Email body describe


    the issue

    Press Sent incident


    will be created
    Feel Welcome

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