8.6.2020 Diagnosing a spinning, not-clicking, not IDing ST2000DM001?

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Firmware Repair Troubleshooting & Tips / Diagnosing a spinning, not-clicking, not IDing
ST2000DM001?

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Diagnosing a spinning, not-clicking, not IDing ST2000DM001? Thread Modes

Posts: 1,129
LarrySabo Threads: 78
Remembered Dolphin Joined: Jul 2013
Reputation: 44

02-01-2015, 09:06 PM #1

I posted the following on another forum yesterday, because my customer was looking for some
quick results and it's the weekend so I didn't expect DDL engineers to be online.

So far, I've only had one reply, suggesting it is a corrupted P-List. I think it's weak/bad heads,
extensive media damage, and probably firmware corruption because of bad media in the SA. Mainly,
I was looking for guidance on how to properly diagnose the problem, to improve my diagnostic
abilities. It would also be nice to know how to fix it.

I have told the customer that I will return the drive in a couple of days, after I've had more
feedback to my posts, at which time he will probably take it to a more experienced DR lab. Any
insights you can offer in the meantime, will be much appreciated.

Larry

Here's the post:

==================================================
I'm looking for guidance on how to properly diagnose a spinning, not clicking, but undetected
ST2000DM001. It stays BSY for a long time and, once it comes ready, when I try to get details with
the FRP-ST, no drive information is obtained. Corroded HDA contacts were cleaned without benefit.

https://forum.dolphindatalab.com/thread-1974.html?highlight=TCC 1/7
8.6.2020 Diagnosing a spinning, not-clicking, not IDing ST2000DM001?

Dolphin
 Below Data Lab
are a terminal Forums
log and a few diagnostic command results. The SMART 
 Alireza attributes shown
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severe media issues but the head test results are also concerning. If it has three platters (SN
W2Fxxxxx ), why would both heads 3 & 4 have such low resistance values? Faulty preamp? The
SMART attributes are so bad, it’s a wonder this drive even ran at all; I question their reliability and
suspect firmware problems may be behind the horrendous numbers (although the slip list was
*really* long, suggesting it was crap when it left the factory).

Diagnostic guidance (versus just a conclusion) would be most helpful. Thanks for your insights.

Larry
=============================================================
======
1. ST2000DM001 Terminal Log
SN W2Fxxxxx (3 platter)

[BSY]
Boot 0x40M

Spin Up
TCC-0016[0x000065B4][0x00006A20][0x00006E8C]

Trans.

Rst 0x40M

MC Internal LPC Process

Spin Up
TCC-0016

(P) SATA Reset

MCMainPOR: Start:
Check MCMT Version: Current
LCMailPOR: Non-Init Case
Reconstruction: MCMT Reconstruction Start
Max number of MC segments 0A61
Nonvolatile MCMT sequence number 001AEF03
[RSRS] 0A0A
Reconstruction: Completed 1:
[MCMTWS]
MCMainPOR: MCTStateFlags 0000002A MCStateFlags 00000041
MCMainPOR: Feature Enabled...

Starting LBA of RW Request=0000000000087D87 Length=000001_4

ProcessRWError -Read- at LBA 0000000000087D87 Sense Code=43110081
Starting LBA of RW Request=0000000000087D87 Length=000001A4
ProcessRWError -Read- at LBA 0000000000087D88 Sense Code=43110081
Starting LBA of RW Request=0000000000087D87 Length=000001A4
ProcessRWError -Read- at LBA 0000000000087D89 Sense Code=4311008!
Starting LBA of RW Request=0000000000087D87 Length=000001A4
ProcessRWError -Read- at LBA 0000000000087D8B Sense Code=43110081
Starting LBA of RW Request=0000000000087D87 Length=000001A4
[…]
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8.6.2020 Diagnosing a spinning, not-clicking, not IDing ST2000DM001?

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Dither
TCC-0019
(DNS)STE OGHT: 0x0000000000CB2924 - 0x0000000000CB6172 - 0x000018A5 - 0x000018C3
Count 0054
(DOS) Refresh Start.
(DOS) Read Error - 43110081

AnitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2925!.

(DOS) Read Error - 43110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2927!.
(DOS) Read Error - 43110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB292B!.
(DOS) Read Error - 431100_1
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB292C!.
(DOS) Read Error - 43110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2930!.
(DOS) Read Error - 43110081
[…]

(DOS)ABT Count 0054

Dither
TCC-001E
(DOS)STE OGHT: 0x0000000000CB2AF5 - 0x0000000000CB6172 - 0x000018A5 - 0x000018C3
Count 0054
(DOS) Refresh Start.
(DOS) Read Error - 43110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2AF6!.
(DOS) Read Epror - 43110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2AF7!.
(DOS) Read Error - 43110081
InitiateMarkPendingReallmcateRequest for disc_lba: 0000000000CB2AFC!.
(DOS) Read Error - 03110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2AFD!.
(DOS) Read Error - 43110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2AFE!.
(DOS) Read Error - 43110081
InitiateMarkPendingReallocateRequest for disc_lba: 0000000000CB2B04!.
(DOS) Read Error - 43110081
[…]
=============================================================
======

2. Diagnostic Commands and Results:

Read SMART (F3 1>N5)

Att
Num Flgs normlzd worst raw
1 002F 57 57 0000000E5E58A0 ß Read Error Rate (Vendor Specific--relevant/valid?)
3 0023 5E 5D 00000000000000
4 0032 64 64 0000000000012D
https://forum.dolphindatalab.com/thread-1974.html?highlight=TCC 3/7
8.6.2020 Diagnosing a spinning, not-clicking, not IDing ST2000DM001?

5 0033 33 33 0000000000FE20 ß Reallocated Sectors Count

 7Dolphin
002F 4B 3CData Lab Forums
000000022CFFC0  Alireza  0  Logout  UserCP
9 0032 53 53 00000000003CA3
A 0033 64 64 00000000000000
C 0032 64 64 00000000000121
B4 002B 64 64 00000026529F52
B7 0032 64 64 00000000000000
B8 0033 64 64 00000000000000
BB 0032 1 1 00000000000105
BC 0032 64 64 0000000000000
BD 003A 64 64 00000000000000
BE 0022 4B 3F 00000080800019
BF 0032 64 64 00000000000000
C0 0032 64 64 0000000000005A
C1 0032 3F 3F 0000000001258D
C2 0022 19 28 00001100000019
C4 0032 32 33 0000000000FE20 ß Reallocation Event Count
C5 0032 62 62 000000000001E0 ß Current Pending Sector Count
C6 0030 64 64 00000000000000 ß Uncorrectable Sector Count
C7 0032 C8 C8 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 0000000000000
0 0000 0 0 00000000000000

Head Test (F3 7>X)

Head 00 Resistance 0113

Head 01 Resistance 014C
Head 02 Resistance 0116
Head 03 Resistance 00EB
Head 04 Resistance 00E3

Non-Resident G-List (F3 T>V40)

Primary DST List 0 entries returned

Total entries available: 0
PBA Len Flags Phy Ayl Hd PhySctr SFI
Nonresident GList 0 entries returned

Translator (F3 T>V1)

User Slip Defect List

log log log phys phys
LBA span cumm cyl hd sctr zn cyl sctr SFI PBA
00000000090
3_1F2 2 2 0 4 1F 0 0 21 C203C 3D1F4
3D2EC 3 5 1 4 D 0 1 10 C2326 3D2F1
3D4F4 3 8 2 4 10A 0 2 10D C24B2 3D4FC
3D5EE 3 B 3 4 F9 0 3 FC C2766 3D5F9
3D6E8 3 E 4 4 E8 0 4 EB C2A50 3D6F6
3D7E" 2 10 5 4 D7 0 5 D9 C20AB 3D7F2
https://forum.dolphindatalab.com/thread-1974.html?highlight=TCC 4/7
8.6.2020 Diagnosing a spinning, not-clicking, not IDing ST2000DM001?

3D8DC 3 13 6 4 C5 0 6 C8 C2395 3D8EF

Dolphin
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3DAD0 3 19 8 4 A3 0 8 A6 C28F2 3DAE9
(…and so on, for many, many pages until cancelled)
=============================================================
======

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Sabo Computer Repairs & Data Recovery
Ottawa, Canada

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Posts: 463
liam.dolphin Threads: 38
Banned Joined: Oct 2014

02-02-2015, 03:05 AM #2

Hi Larry... this could be a bad head issue or weak head.

suggest you try MCMT fix and DOS fix in DDP and see what can happen.
Thanks.

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Jignesh Threads: 8
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Reputation: 16

02-02-2015, 08:30 AM #3

Dear Friend Larrysabo.

IF You Need help contact me on my skype ID : smart.computech

I Will try to resolved you issue.

Yours Friend
Jignesh Pankhania (DFL INDIA)

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shahi Threads: 87
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02-02-2015, 10:46 AM #4

Agree with liam.

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8.6.2020 Diagnosing a spinning, not-clicking, not IDing ST2000DM001?

Mahbub Hossain Shahi

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www.datarecoverystation.com
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Posts: 1,129
LarrySabo Threads: 78
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02-02-2015, 01:49 PM #5

Thanks for the replies and offers of help. I won't be able to work on it for a few hours, but will try
the MCMT and DOS fix later today and let you know how it goes. I'll have to read up on those fixes;
do they work in Safe mode?

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Sabo Computer Repairs & Data Recovery
Ottawa, Canada

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