Hosted IP PABX Solution

For

Ghorebazar.com

Date: 11/02/2020
Ref: MN/MT/MT/GBC/HPABX/11/02/2019/101
To
Mr. Proshul
Ghorebazar.com
Boro Moghbazar, 137 New Eskaton Road, level-1 Old-30/C Ismail Lane

Subject: Proposal for Hosted IP PABX Solution for Ghorebazar.com.

Dear Sir,

This is an immense pleasure to introduce MetroNet - the latest ICT service from MetroNet
Bangladesh Limited. The Internet Protocol Telephony Service branded as MetroNet is designed to
offer exclusive customizable solution for your organization at an economic expense. Therefore, with
reference to our meeting earlier today we are pleased to offer you the proposal for MetroNet IP
Telephony Service through internet for your best perusal. The proposed solution covers our
technological experience & expertise to provide the most advanced voice communication service for
Ghorebazar.com.

MetroNet is an advanced voice service on MetroNet's 100% fiber optic network. A wide range of
diversified services and enhanced calling features give you broad control and flexibility when making
and receiving calls. And you can manage it all easily, from any computer with an Internet connection,
using the online based Account Manager. We have the tools you need to create a winning strategy
that leverages the latest technology.

At MetroNet, customer satisfaction is our prime objective. Hence, we are ready to provide you with
the committed level of service and after sales support. Hope you will find our offer sound and
competitive enough for your purpose.

If you have any further query, please do not hesitate to contact us at any stage. Your kind
consideration will be highly appreciated.

We are looking forward to establishing a mutually beneficial relationship with you.

Thanking you

Md. Tuhin
Officer (sales) (IP Telephony)
Cell: +8801682909781
IP Phone: +8809612341506
Email: md.tuhin@metro.net.bd
MetroNet Bangladesh Limited
Contents
About: ..................................................................................................................................................... 4
MetroNet ............................................................................................................................................ 4
Major Stake Holders: .......................................................................................................................... 4
MetroTel: ............................................................................................................................................ 4
MetroTel Prefix (0)9612-XXXXXX ........................................................................................................ 4
Call Features:................................................................................................................................... 4
Innovative Solutions:....................................................................................................................... 5
Service Features: ............................................................................................................................. 5
Benefits: .......................................................................................................................................... 5
End Device Support: ........................................................................................................................ 5
........................................................................................................................................................ 6
Infrastructure: ................................................................................................................................. 6
Team: .............................................................................................................................................. 6
Customer Solution: ................................................................................................................................. 7
Deliverables: ........................................................................................................................................... 7
Service Guarantees: ................................................................................................................................ 7
Financial Offer: ........................................................................................................................................ 8
Monthly Recurring Charge (MRC) ....................................................................................................... 8
Call Tariff: MetroTel Platinum (Special) ............................................................................................. 8
Terms and Conditions: ............................................................................................................................ 8
About:

MetroNet
MetroNet Bangladesh Limited www.metro.net.bd is the leading Data & Internet Service provider
(ISP) in the country dedicated to providing high-speed data communication solutions through own
optical fiber backbone. MetroNet Bangladesh Limited is the first and the largest fiber optic based
Metropolitan Area Network (MAN) in Bangladesh. It has over 1000 Km of optical fiber cable laid
across all major cities in Bangladesh.

Major Stake Holders:

Rahimafrooz Bangladesh limited is a flagship company of Rahimafrooz. With over half a century of
successful business in the automotive and industrial battery market of Bangladesh, Rahimafrooz is
one of the largest and most respected business houses in the country and enjoys excellent repute in
the business and financial communities. Rahimafrooz currently consists of Rahimafrooz Batteries,
Rahimafrooz Distributions, Rahimafrooz Superstores, Excel retreads, Rahimafrooz Energy Services,
Rahimafrooz CNG and a number of smaller businesses.

Flora Telecom Limited started as associate companies of Flora Group, the pioneering and leading IT
solutions provider in Bangladesh. Incorporated in 1975, Flora Limited is the business partner in
Bangladesh for most of the Globally established IT companies including HP, Epson, IBM, Cisco
System, Canon, Paradyne, Lucent Technologies, Microsoft, Novell, Computer Associates etc. Flora
Telecom is also a Grameenphone distributor and has associate companies specializing in network
solutions, custom designed applications, banking software etc.

MetroTel:
MetroTel is a next generation telecommunication service from MetroNet. It is duly licensed and
governed by the IPTSP directive from BTRC.

MetroTel Prefix (0)9612-XXXXXX

MetroTel utilizes the power of IP Telephony (Telephony service provided over IP network) to
accommodate voice, video, SMS and other form of multimedia communication offering great quality
of service, most competitive price and range of solutions to fit your business needs. With MetroTel
you are guaranteed for premium telecommunication service with most competitive price.

Call Features:
1. Voice / Video Call
2. Voicemail
3. SMS (coming soon)
4. Call conference / Conference room
5. Follow me (forward call to a different number from any operator)
6. Busy message.
Innovative Solutions:
1. High density trunk line (multi-channel) for your PABX systems.
2. High density trunk line for your customer care center / call center / contact center with
complete state of the art solution.
3. Small and medium office PABX system with Phone lines.
4. Hosted PABX solution for business that doesn’t want to have PABX infrastructure of its own.
5. Hosted Call center solution.
6. Turnkey PABX solution for large organizations.
7. Short code parking
8. Automated call blasting / greeting.

Service Features:
1. Prepaid and postpaid call plan.
2. Connected to all the ANS operators.
3. Connected to all the major IPTSP’s.
4. Connected to BTCL.
5. National and International call capability.
6. 24/7 call center with trouble ticket management system.
7. 24/7 Real time monitoring.

Benefits:
1. Utilizes existing IP infrastructure and accommodates all sort of communication hence
reduces capital expenditure.
2. Very competitive call rate to all operators also MetroTel-to-MetroTel free call tariff reduces
operational expenditure significantly.
3. Flexible service (number of channels / connections) can be delivered virtually instantly.
4. Minimum deployment time compared to other PSTN operator.
5. Service generally not interrupted due to rain, thundering, etc

End Device Support:

MetroTel service is fully compliant with

1. Standard SIP based Desktop or Wifi IP Phone.

2. Standard SIP based ATA (Analog Telephony Adapter).
3. Desktop SIP phone like X-lite, Zoiper, 3CX and any other standard sip based application
software.
4. Mobile phones SIP clients running on Android, iOS, Symbian can also be use for MetroTel
service.
 Figure 1: MetroTel Supported end points

Infrastructure:
MetroTel boasts the most state of the art IP Telephony Infrastructure featuring virtually unlimited
subscriber capacity, smooth interconnection, voice/video clarity. The whole infrastructure is N+1
redundant ensuring 99.999% uptime and fully secured by SBC (Session Border Controllers) against
attack of any form. The whole service is backed by the most sophisticated, intelligent data network
of MetroNet covering most areas all over Bangladesh.

Figure 2: Detailed diagram of MetroTel IP Telephony Infrastructure

Team:
MetroTel bolsters unmatched IP Telephony team comprising experienced skilled engineers,
professional customer support team as well as intelligent marketing team ensuring smooth solution
and service matching your requirements.
Customer Solution:
Executive Summary:

Ghorebazar.com wants to deploy Hosted IP PABX solution for its corporate Office. For that purpose,
MetroNet has provided SIP trunk connectivity to fulfilling the relevant requirements for your
convenience.
To serve these purposes MetroNet proposes to deliver SIP trunk with the following deliverables.

Deliverables:
Hosted IP-PABX for Ghorebazar.com
SL Item Description/Specification Delivery Time
MetroTel will provision 10 Channels for 5 working days
Fiber optic
1) Ghorebazar.com, Boro Moghbazar, 137 New
connectivity
Eskaton Road, level-1 Old-30/C Ismail Lane

MetroNet will provide the hunting number: “09612 3 working days

2) Number
XXYYZZ” from available numbers

3) Hosted IP PABX From Metrosky MetroNet will provide

4) LAN Connectivity Client will provide -

5) Mikrotic Router - Client will provide

6) IP-Phone set Grandsteem 1610 Client will provide

Service Guarantees:
- 99.95% percent uptime calculated on a yearly basis.
- 24x7x365 service Customer support.
- Severity based Service Level Guarantee with optimum escalation mechanism.
 Financial Offer:

One Time Connection Charge (OTC)

SL Item Description Unit Unite Total Price (BDT)
Price
1 SIP trunk through Data installation - Fiber optic 1 8,000
Ghorebazar.com, Boro Moghbazar, Primary
137 New Eskaton Road, level-1 Old-
30/C Ismail Lane

2 Hunting Number 2digit combination 1 3,000

09612 XXYYZZ”
3 Hosted IP PABX From Metrosky 1 Manage service
4 LAN Connectivity - 1 Client will
provide
5 Mikrotic Router - 1 Client will
provide
6 IP-Phone set - Grandsteem 1610 1 Client will
provide
Total- 11,000
VAT 7.5% 825
Grand total 11,825

Monthly Recurring Charge (MRC); Manage Service

S/L Item Description Unit Total Price (BDT)
Hosted IP PABX solution 1
SIP Channel 10
1 With 10 Channels
2 1
Data Bandwidth 1 Mbps 4,000
3 24X7 1
Support and Maintenance
Total- 4,000
* 15 % VAT will be applicable with all the call charges.

Call Tariff: MetroTel Platinum (Special)

Pattern: Postpaid

Particulars Description Price (BDT) Pulse

Outgoing MetroTel to MetroTel Free N/A
MetroTel to other IPTSP Operator Free N/A
MetroTel to other Mobile/PSTN Operator 0.45 60 seconds
MetroTel to International Destinations Tariff as set by 15 seconds
the Govt.
Incoming All Incoming calls are free N/A N/A
* 15 % VAT will be applicable with all the call charges.
Terms and Conditions:
- Project will commence after PO (Purchase Order) is issued by the customer.
- All payment to be paid in account payee cheque in fever of Metro Net Bangladesh Ltd.
- MRC should be paid within 15 working days upon receiving the bill.
- Minimum Contact period is 2 years from the date of issuance of PO.
- Early termination is of 3 months’ notice or service charges in lieu of.
- Client must ensure clean, stabilized & surge free electrical connection to all installed
equipment’s at the client's premises.
- The client will be liable for any damage that may occur from problems related to power.
- The rates mentioned in this offer are valid only for the above locations.
- This offer will remain valid for 30 working days from the date of issue.
- Call tariffs are subject to change from time to time.