Task 1

Task 1.1
1. Prepare for a speed-networking event
Your name (use your Tanawut
own name)
Job title Marketing officer
Brief description of role  Maintain overall company’s document and
record keeping
 Greeting and accommodate the guest visiting
the company
 Assisting with customer complaints submitted
 Assisting with customers’ request and overall
complaint resolution during the busy period\
 Promote the company on regular basis via
online and tele marketing
 Act as advocate in improving marketing
strategy at the company
Company name and Australian Tax Pty Ltd
location
Description of  Individual tax return
products/services  Company tax return
offered by the company  BAS checklist document
 GST document preparation for company
 Consultation regarding to tax services
Who are your  Business owners
clients/customers?  Individual professionals
What makes your  Excellent customer service
company standout from  Responding to enquiries within 24 hours after
its competitors? the enquiry is submitted
Reasons for attending  Creating new customer base
the networking event?  Introducing the company to the customers
 Market development

Task 1.2
1. Write an email in a word document to Jack Sharp in the role of David.
To Jack Sharp,

Thank you so much for your interest towards our services. As I am so excited in
taking this opportunity, I’d like to offer some discounts and cut the price down to
$1,000 plus GST for services on the condition that two sessions are deposited and
booked.
Should you have any questions to discuss, please do not hesitate to contact me
directly.

Regards
David

2. Write an email in a word document to Jack Sharp in the role of David

To Jack Sharp,

Thank you for your time and feedback towards our service. After reviewing your
feedback, It is understandable that the service may not meet your expectations and
I’m sure we can work something out to improve the results in even a better
outcomes.
It is quite common that least transformation is expected after a few sessions as there
is a need of not just overnight transformation but rather culture and mindset
establishment, my best offer is that I would recommend you book the course further
to treat it as rather a project than a one-time lesson.
With your kind regards and time spent contributing the feedback to us, I’d like to offer
you discount worth of $50 when you book your next session with us.
I’m sure we can work something out, please give me a call so that we can arrange
for a better long-term agreement.

Regards
David