VIVEK KUMAR GAUTAM

1000/GF, Sector 47, Gurgaon, India

●(+91)-9997613024●gautamvivek96@gmail.com

EDUCATION
Noida Institute Of Engineering And Technology Greater Noida, India
Bachelor of Technology(B.Tech) in Computer Engineering ​ ​2013-2017
Jawahar Navodaya Vidyalaya Aligarh, India
​ 012
12th, C.B.S.E 71% 2
Jawahar Navodaya Vidyalaya Aligarh, India
​ 010
10th, C.B.S.E 82% 2
WORK EXP
Technical Support Engineer (​Experience as an IT Engineer in L2 Tech-support. )
OYO (Oravel Stays Private Limited) July 2017 - Present

● Handling ​Production Issue​fixes including complete ​end to end development and deployment​of bug fixes.
This also includes debugging the production issues and fixing them.
● Handling ​P0-On call issues for the Core Ordering Team​at OYO and creating ​SOPs and RCA’s​for bugs.
● Handling Tickets raised by users for Ordering, Checkin, Checkout and Payment related issues and maintaining
the life cycle of tickets.
● Trained and supported end-users​with software, hardware, and network standards and use processes.
● Handling the ​Recon Generation process​in OYO for Ordering Team.
● Customer notification and workflow coordination​and follow-up to maintain Service Level Agreements.
● Provided training sessions regarding Multiple Issues related to OYO Product.
● Working on ​scripts for automation of manual flows​regarding user creation and activation, deactivations of
users in bulk on production.
● Tools Used - MySql WorkBench, Datagrip, Intellij
● Technologies - RoR, Java
● Database - MySql
● Monitoring Tools - Newrelic, Graffana, Kibana, AWS Cloudwatch

Academic Projects
ONLINE SHOPPING MART: ​The objective of this project is to create an Online Shopping System web portal with a
content management system which would allow product information to be updated securely using a DBMS. The web
portal will have an online interface in the form of an Online Shopping System website that will allow users to buy
goods from the merchants.Built a website on .NET and MYSQL database for store the data of products.
- User Login/SignUp functionality.
 SKILLS
Programming:​ ​C, C++, RoR, Java
DBMS: M ​ ySQL
Tools​ : ​Postman,New Relic, Grafana, AWS, Kibana
OperatingSystems: ​Linux ,Windows. MacOs
Good knowledge of ​Data Structures And Algorithms

ACHIEVEMENTS

● Certification in ​C ​from ​DUCAT​.

● Certification in Soft skill training at ​BARCLAYS​.
● Certification course in cloud computing conducted by ​IOTA CELL ​with A grade
● Training in cloud computing conducted by ​MONFOX ​.

AREAS OF STRENGTH

● Ability to work with less supervision.

● Responsible and Sincere
● Converted Innovative Ideas into Design.
● Willingness to learn new things and quick learner.
● Result Oriented and Flexible