Process flow for MSME Seva Kendra.

(This is to be followed by Direct sales team/Tele callers/Agents/Franchise and other partners)

Leads generated by any source

A detail of leads has to be filled in link.

(https://forms.gle/UxdcW1EbnvSwHfqE7)

In case of Yes from Lead for willingness to become MSME Seva kendra POS, document has to be uploaded to above
link only.

Payment should be transferred as per accounts shared for payments –

(THE LOANWALA, Current Account No. - 409000001949, IFSC Code – RATN0000071, RBL Bank Ltd.),

and confirmation should be shared vis screen shot of payment to given WhatsApp no.- 8286555888

Backend team will open Demat of lead first; same has to be supported by leads generation source.

Our welcome letter/Details about CSP documents and KIT will be sent in 72 Hrs. i.e. working days.

Welcome call from our Customer support team will be given and online induction should be given.

Regular monitoring from sales and support team should be regular practice and we should insist POS to generate
leads and do the business.

Any and every bill settlement will be done initially in 07 days working period, irrespective of source of lead
generated.

Note: We have to follow the above mentioned process flow only to smoothen the system.