Paul Kim Suwanee, GA

(404)-992-4755
paulhkim1987@gmail.com
Help Desk Tech

Career Objective
Seeking an opportunity for growth, implementation and
learning new ideas and technologies. To have a job that allows
me to do such a thing is a dream of mine. IT is a major part of
my life that I desire to share with others. If given an
opportunity to challenge myself, I would research endlessly to
find new ways to solve problems and demonstrate my
capabilities to the company.

Education
Aug 2016 |
Network Specialist in Computer Information Systems, Lanier Technical College,
Jul 2018
Cumming, GA.

Jan 2010 |
Bachelor of Science in Information Technology, Georgia Southern University,
July, 2013 Statesboro, GA.

Work Experience

Dec 2018 – Help Desk Support, Barco, Duluth, GA.

Oct 2019 ○ Provided support on Clickshare and Wepresent units
Troubleshot and tested Clickshare and Wepresent units and related software
Integrated Clickshare and Wepresent units onto the network
Worked with SAP CRM software to create and manage tickets
Worked on Frontend and Backend of products such as creating tickets for tech support
and/or for RMAs

Mar 2015 – Front Desk Cashier, CS Cleaners, Cumming, GA.

Oct 2018
Took customer’s clothes and entered each individual item and added into the
computer’s inventory system.
Took clothes and places tickets on them for inventory and location purposes.
Took the clothes and entered the prices into the computer

Jan 2012 – PC Repair, Diagnostic and Repair, Statesboro, GA.

July 2014 Performed upgrades for people in my network.
Took either friends or calls asking help on their laptop or computers and ran
diagnostic tools to see if the person had a weak or dying hard drive or to get rid
of viruses.
Had tools such as antivirus from boot, recovery cd, hard drive nuke, boot cd, and
many other tools
 Sept 2011 –
Electronics Associate, Target, Suwanee, GA.
Jan 2012
Addressed customer questions about products and technologies behind them.
Collaborated with co-workers to solve problems
Studied the technology to better ensure to answer questions from customers

Certifications
Comptia Security+, .
Security+ Certification from April 2015 - 2018
Expired 2018

Comptia A+, .
Comptia A+ from 2014 renewed in 2015 to 2018
Expired 2018

Skills
o Comptia Security+
o Comptia A+
o Proficient and knowledgeable in SAP CRM software
o Troubleshooting with Clickshare and Wepresent
o Team player, problem solver, and determined
o Proficient in computer knowledge, experienced in Microsoft Office, troubleshooting in OSX and
IOS, setting and managing virtual machines skilled in operating systems such as Installing
and upgrading windows XP, Vista, 7, 8, 10.
o Able to set Access Control Lists
o Able to install and configure Windows Server
o Have knowledge in Active Directory.
o Have made changes to GPO
o Adept at software knowledge - specifically research related to Antivirus and malware
protection.
o Qualified to install/upgrade programs and operating systems
o Analyses and troubleshoot various computers and laptop issues
o Learned in various ways to reach solutions effectively in IT systems
o Work with end user to fix or address software or hardware issues
o Able to run diagnostics tools for systems
References

Name: Lee Williams

Position: Technical Support Specialist
Email: lee.williams@barco.com
Phone: (404) 971-6120
Company: Barco
Relationship: Former Coworker

Name: John Weaver

Position: Sr. Help Desk Technician
Email: John.Weaver@barco.com
Phone: (404) 353-0899
Company: Barco
Relationship: Former Coworker

Name: John Riggs

Position: System and Application Engineer
Email: john.riggs@barco.com
Phone: (470) 361-3132
Company: Barco
Relationship: Former Coworker