DATA ANALYSIS

Question#01: Do you agree that internal space and sitting arrangement of buses are comfortable?

Parameters Frequency Percent Cumulative Percent

Strongly agree 4 13.33 13.33
Agree 13 43.33 56.66
Neutral 10 33.33 90
Disagree 3 10 100
Strongly disagree - - 100.0
Total 30 100.0

Do you agree that internal space and sitting

Arrangement of buses is comfortable?

45
40
35
30
25 43.33
20 33.33
15
10 13.33 10
5
0
0
stongly agree Agree Neutral disagree strongly
disagree
 Interpretation

From the above chart and average mean we can have following conclusions about
comfortness of internal space and sitting arrangement of buses.
o Majority of the respondents are agree that sitting arrangement and space are comfortable
and they are almost half of the total population that is 43.5%
o Very less number of people are disagree with sitting arrangement that is only 10% only
hence we can say that dissatisfied with sitting arrangement of GSRTC buses.
o ¼ of the population are very happy and satisfied with internal sitting arrangement and
space and they are 22.5% of total population. While 33% people are nighter agree nor
disagree.
Thus we can conclude that people of Raipur area are satisfied with sitting arrangement
and internal space of GSRTC bus.

Question#02: Are you satisfied with sleeping berth and internal space in sleeper buses?

Parameter Frequency Percent Cumulative Percent

Strongly agree 3 10.0 10.0
Agree 15 50 60
Neutral 6 20 80
Disagree 6 20 100
Strongly disagree 0 0 100.0
Total 30 100.0
 Are you satisfied with sleeping berth and
internal space in sleeper buses
0

10
20
Strongly agree
Agree
Neutral
20 Disagree
50 Strongly disagree

Interpretation

From the above chart and average mean we can have following conclusions about
satisfaction with sleeping berth and internal space in sleeper buses.
o Majority of the respondents are agree that sleeping berth and internal space in sleeper
buses are comfortable and they are almost half of the total population that is 50%
o Very less number of people are disagree with sleeping berth and internal space in sleeper
buses that is only 20% only and 10% are only disagree and hence we can say that very
less number of people are dissatisfied with sleeping berth and internal space in sleeper
buses of GSRTC buses.
o While 23% people are neither agree nor disagree.
Thus we can conclude that people of Raipur area are satisfied sleeping berth and internal space
in sleeper buses.
Question#03: What do you feel about the price charged by GSRTC for their various services?

Parameters Frequency Percent Cumulative Percent

very high 5 16.66 16.66
High 12 40 56.67
reasonable 10 33.33 90
Low 1 3.33 93.33
very low 2 6.66 100.0
Total 100.0

What do you feel about the price charged by

Bus for their various services?
3.33
6.66
16.66
very high
high
reasonable
33.33
low
very low
40
 Interpretation

From the above chart and average mean we can have following conclusions about
satisfaction with the price charged by GSRTC for their various services.
o 40% people thinks that charged taken by GSRTC are high, and 33% of people are thinks
that charged taken is reosanale.
o Very high number of population believes that the price charged by GSRTC for their various
services is high and they are almost 1/3 of the population that is 33%.
o Very few people think that charge is less.
Thus we can conclude that people of Raipur area feel that price charged by GSRTC is high
to some extent moderate in nature.

Question # 04. Do you favour that location of Raipur Bus Station is at right location?

Parameters Frequency Percent Cumulative Percent

Yes 18 60 60
No 12 40 100
Total 200 100.0
 Do you favour that location of Raipur
Bus
Station is at right location?

No 40

Yes 60

0 10 20 30 40 50 60

Interpretation

From the above chart and average mean we can have following conclusions about
satisfaction level with location of Raipur bus station.
o Majority of the respondents are agree and satisfied with location and they are almost the
population that is 60% of the population.
o Some population is dissatisfied with location of bus station that is 40% of the total
population.
Thus we can conclude that people of Raipur area feel happy and satisfied with the location of
Raipur bus station.

Question 5(combined of 5 questions)

Question #05.1 Rate GSRTC Bus Stations on cleanliness criteria.
Parameter Frequency Percent Cumulative Percent
Worst 8 26.66 26.66
Bad 8 26.66 53.33
Average 8 26.66 80.00
Good 4 13.33 19.33
Best 2 6.66 100.0
Total 30 100.0
Question #05.2 Rate GSRTC Bus Stations on sitting arrangement.
Parameter Frequency Percent Cumulative Percent
Worst 2
6.6666667 6.6666667
Bad 7
23.333333 30
Average 16
53.333333 83.333333
Good 5
16.666667 100
Best 0
0 100
Total 30 100.0

Question #05.3 Rate GSRTC Bus Stations on inquiry counter.

Parameter Frequency Percent Cumulative Percent
Worst 4
13.333333 13.333333
Bad 6
20 33.333333
Average 7
23.333333 56.666667
Good 8
26.666667 83.333333
Best 5
16.666667 100
Total 30 100.0

Question #05.4 Rate GSRTC Bus Stations on water facility.

Parameter Frequency Percent Cumulative Percent
Worst 13
43.333333 43.333333
Bad 3
10 53.333333
Average 5
16.666667 70
Good 6
20 90
Best 3
10 100
Total 30 100.0
Question #05.5 Rate GSRTC Bus Stations on advance ticket window.
Parameter Frequency Percent Cumulative Percent
Worst 3
10 10
Bad 2
6.6666667 16.666667
Average 6
20 36.666667
Good 9
30 66.666667
Best 10
33.333333 100
Total 30 100.0
 60

53.33

50

43.33

40

33.33 cleaniness

30
30 sitting
26.66 26.66 26.66 26.67 arrengement
23.33 23.33 inquiry counter
20 20 20
20 water facility
16.66 16.67 16.67
13.33 13.33 advance ticket
10 10 10 window
10
6.67 6.66 6.66

0
0
Worst Bad Average Good Best

Question # 06: Rate GSRTC and Private bus following Factors

Factors GSRTC Private bus Average

Frequency Percent Frequency Percent

1. Rates charged 20 10 1.80
66.666667 33.333333
2. Availability of 17 13 1.60
buses /Train
56.666667 43.333333
3. Cleanliness 9 21 1.21
30 70
4. Conditions of 11 19 1.42
Buses
36.666667 63.333333
5. Online booking 18 12 1.37
60 40
6. Timings and 15 15 1.46
punctuality
50 50
7. Discount of return 12 18 1.54
ticket
40 60
8. Easy Cancelation 14 16 1.67
46.666667 53.333333

70
70 66.67
63.33
60 60
60 56.67
53.33
50 50
50 46.67
43.33
40 40
40 36.67
33.33
30
30

GSRTC
20
Private bus

10

Interpretation
• From the above chart we can say on various aspects through comparison between Private
bus and GSRTC.
o Most of people feels that rates charged by GSRTC is more than Private bus, and also
feels that availability of GSRTC is more than Private bus.
 o But people feels that cleanliness and condition of bus is more in Private bus than
GSRTC.
o By the above chart we can say that cansalation of of ticket is more easy in Private buses.

Question #.07.1 Rate GSRTC Bus conductors of GSRTC on their Behaviour

Parameter Frequency Percent Cumulative Percent

Worst 9
30 30
Bad 6
20 50
Average 7
23.333333 73.333333
Good 3
10 83.333333
Best 5
16.666667 100
Total 30
30
Question #07.2 Rate GSRTC Bus conductors of GSRTC on their honesty.
Parameter Frequency Percent Cumulative Percent
Worst 1
3.3333333 3.3333333
Bad 7
23.333333 26.666667
Average 10
33.333333 60
Good 5
16.666667 76.666667
Best 7
23.333333 100
Total 30 100.0
Question #07.3 Rate GSRTC Bus conductors of on their helpfulness.
Parameter Frequency Percent Cumulative Percent
Worst 2
6.6666667 6.6666667
Bad 6
20 26.666667
Average 5
16.666667 43.333333
Good 12
40 83.333333
Best 5
16.666667 100
Total 30 100.0
Question #07.4 Rate GSRTC Bus conductors of GSRTC on their dressing sense.
Parameter Frequency Percent Cumulative Percent
Worst 5
16.666667 16.666667
Bad 4
13.333333 30
Average 5
16.666667 46.666667
Good 14
46.666667 93.333333
Best 3
10 100
Total 30 100.0

16.666667
10
Best
23.333333
16.666667

40
46.666667
Good
16.666667
10
dressing sense
16.666667 helpfulness
16.666667
Average honesty
33.333333
23.333333 behaviour

20
13.333333
Bad
23.333333
20

6.6666667
16.666667
Worst
3.3333333
30

0 10 20 30 40 50
Question#08.1: Rate the Drivers of GSRTC on their carefulness of Driving.

Parameter Frequency Percent Cumulative Percent

Worst
6 20 20
Bad
2 6.6666667 26.666667
Average
6 20 46.666667
Good
7 23.333333 70
Best
9 30 100
Total 30 100.0

Question#08.2: Rate the Drivers of GSRTC on their fitness.

Parameter Frequency Percent Cumulative Percent

Worst
1 3.3333333 3.3333333
Bad
10 33.333333 36.666667
Average
7 23.333333 60
Good
12 40 100
Best
0 0 100
Total 30 100.0

Question#08.3: Rate the Drivers of GSRTC on their addiction to alcohol.

Parameter Frequency Percent Cumulative Percent

Worst
6 20 20
Bad
4 13.333333 33.333333
Average
7 23.333333 56.666667
Good
11 36.666667 93.333333
Best
2 6.6666667 100
Total 30 100.0
 45

40
40
36.666667

35 33.333333

30
30

25 23.323333.33333233.333333 Care-full driving

20 20 20 Feetness
20
Adiction of alchol

15 13.333333

10
6.6666667 6.6666667

5 3.3333333

0
0
Worst Bad Average Good Best

Question#09 Do you like the service of providing Express Bus time-table through SMS?

Frequency Percent Cumulative Percent

Yes
20 66.666667 66.666667
No
10 33.333333 100
Total 30 100.0
 liking the service of providing Express Bus
time-table through SMS

33.333333

66.666667
Yes
No

Interpretation

From the above chart and average mean we can have following conclusions about
satisfaction level with the service of providing express bus time table through SMS..
o Majority of the respondents are agree and satisfied with the service of providing express
bus time table through SMS and they are almost ¾ of the population that is 66.5% of the
population.
o ¼ of the population don’t like the service of providing express bus time table through
SMS that is 33.5% of the total population.
Thus we can conclude that people of Raipur area feel happy and satisfied with the service
of providing express bus time table through SMS.

Question#10: Do you agree that GSRTC Buses are always crowded?

Frequency Percent Cumulative Percent

Strongly agree
6 20 20
Agree
14 46.666667 66.666667
Neutral
7 23.333333 90
Disagree
3 10 100
Strongly disagree
0 0 100
Total 30 100.0
 Do you agree that GSRTC Buses are always
crowded?
50
45
40
35
30
25
46.66667
20
15
10 20 23.33333

5 10
0 0
strongly agree Agree neutral disagree Strongly disagree

Interpretation

From the above chart and average mean we can have following conclusions about crowd in
the GSRTC buses.
o Majority of the respondents are agree that GSRTC buses are always crowded and they are
66% of the population and hence we can say that people of Raipur area believes that
GSRTC buses are always full.
o Very less number of people are disagree with statement that GSRTC buses are not
crowded that is only 3% only and no person in Raipur area feels that GSRTC buses are
running empty having no passenger and hence according to Raipur area people GSRTC
buses are always full.
o Less than ¼ of the population say that they are strongly agree with statement that GSRTC
buses are always full and they are 21% of total population. While 11% people are neither
agree nor disagree means they don’t find buses empty nor full.
Thus we can conclude that people of Raipur area believes that GSRTC buses are always
Crowded.
Question#11: Are you satisfied with the routes covered by GSRTC?

Parameters Frequency Percent Cumulative Percent

Yes
22 73.333333 73.333333
No
8 26.666667 100
Total 30 100.0

Are you satisfied with the routes covered by

GSRTC?

26.66667
Yes
No
73.33333

Interpretation

From the above chart and average mean we can have following conclusions about the
satisfaction with the routes coverage.
o Majority of the respondents are satisfied with the all routes coverd by GSRTC and they
are more than 4/5 of the population that is 75% feels positively about routes coverage.
o While less than 1/5 of the populations are not satisfied with routes coverage and they
have suggested many routes and they are 25% of the total population.

Thus we can conclude that people of Raipur area are highly satisfied with routes coverage.
Question#12: Do you agree that Quality of services provided by GSRTC has been improved after
PPP (Public Private Partnership)

Parameters Frequency Percent Cumulative Percent

Strongly agree
7 23.333333 23.333333
Agree
15 50 73.333333
Neutral
3 10 83.333333
Disagree
5 16.666667 100
Strongly disagree
0 0 100
Total 30 100.0

Do you agree that Quality of services provided by GSRTC has

been improved after PPP (Public Private Partnership)

0
16.6667
23.3333 stongly agree
Agree
10
neutral
disagree
strongly disagree
50
Interpretation

From the above chart and average mean we can have following conclusions about
improvement in service quality of GSRTC after PPP.
o Majority of the respondents are agree that quality of service has been improved after PPP
and they are almost 2/3 of the total population that is 75%.

Thus we can conclude that people of Raipur area are satisfied with quality of service that has
been improved after PPP.

Question#13: will you recommend GSRTC Bus service to others?

Frequency Percent Cumulative Percent

Yes
20 66.666667 66.666667
No
10 33.333333 100
Total 30 100.0

will you recommend GSRTC Bus service to

others?

33%

Yes
No
67%
Interpretation

From the above chart and average mean we can have following conclusions about
recommendation that people of Raipur area will give about GSRTC.
o Majority of the respondents are agree and satisfied with GSRTC services and they have
said that they will recommend GSRTC to others and they are almost ¾ of the population
that is 67% of the population.
o While more than ¼ of the population are dissatisfied with GSRTC services and they have
said no to recommend GSRTC service to other that is 28% of the total population has
said no.

Thus we can conclude that people of Raipur area feel happy and satisfied with the GSRTC
and will recommend to others.

Question#14: Have you ever used the GSRTC’s mobile application for booking?

Parameters Frequency Percent Cumulative Percent

Yes
14 46.666667 46.666667
No
16 53.333333 100
Total 30 100.0
 Have you ever used the GSRTC’s mobile
application for booking?

47% yes
53% no

Interpretation

From the above chart and average mean we can have following conclusions about awareness
and usage of ticket booking mobile application.
o Majority of the respondents have never used mobile online booking application and they
are 53% of the population.

Thus we can conclude that people of Raipur area either don’t know about online booking
application of mobile or they have lack of knowledge of it and hence awareness and
advantage of using mobile booking application should be spread and taught to people of
Raipur area.
Question#15 Mark the services those are provided on the free bases or at discounted rates that
you are aware of.

Services provided Frequency Percentages

1. 82.5% discounts to students
5 16.666667
2. Free travelling for 3 to 5 years children
4 13.333333
3. 5% discount on group booking
16 53.333333
4. No payment gateway charges for mobile/online
booking.
2 6.6666667
5. 100%discount to rural girls
3 10
6. 10% discount on Return ticket booking
5 16.666667

awareness about those services which are

provided on the free bases or at discounted
rates
82.5% discounts to students
16.66667 16.66667
Free travelling for 3 to 5 years children

5% discount on group booking

10 13.33333
No payment gateway charges for
6.66667
mobile/online booking.
100%discount to rural girls
53.33333
10% discount on Return ticket booking