Sales

Policy
Manual

GOLDEN WING STAINLESS STEEL CORPORATION Sales Policy Manual, 11/6/2019, 215 Rizal Avenue, between 2 nd and 3rd Avenue, Caloocan City.
Tel. nos. +63.2.83551298, Email Address: goldenwingsales@gmail.com, Facebook Page: @goldenwingstainlesssteel

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 TABLE OF CONTENTS

• Introduction
• Personnel Directory
• Commission Structure
• Commission Splits
• Overage
• Return Goods Authorization
• Sales Samples
• Catalog and Literature
• Trade Shows and Advertising
• General Manager’s Office Visits
• Terms and Conditions of Quotations,
Order Acknowledgements and Sales
• Freight Policy
• Quality Assurance
• Limited Warranty

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 INTRODUCTION / DIRECTORY

Introduction

This manual is intended to provide the manufacturer's representative with policy guidelines for use in
fulfilling his/her obligations to GOLDEN WING STAINLESS STEEL CORPORATION. These policies and
procedures should be reviewed by field sales personnel, as well as operations personnel and management
within the sales agency. It is recommended that this manual be kept in a secure, accessible location in the
agency's main office.

Personnel Directory

Note: All personnel below are located at the General Manager’s Office (Sale Managers may
be out)
Phone: XXX-XXXXXXXX FAX: XXX-XXXXXXXX

XXX-XXXXXXXX Order Entry/Customer Service XXX

XXX-XXXXXXXX Quotations/ Customer Service XXX

XXX-XXXXXXXX Customer Service Mgr/Quotations XXX

XXX-XXXXXXXX Product Manager XXX

XXX-XXXXXXXX Sales Manager Cell XXX-XXXXXXXX

XXX-XXXXXXXX General Manager Cell XXX-XXXXXXXX

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 COMMISSION / OVERAGE POLICY
Commission
Published Price Sheets
Commissions paid as indicated each individual price sheet.
General Manager’s Office Quotations
Should be requested on all potential orders in excess of PhP150,000.00.

Unless otherwise specified General Manager’s Office quotations are provided at 5% commission. Consult
General Manager’s Office for discounting and/or special pricing to meet specific competitive situations.

All requests for quotations on standard, modified, or custom designed GOLDEN WING STAINLESS STEEL
CORPORATION products, should be directed to the Quotations/Customer Service Department. GOLDEN WING
STAINLESS STEEL CORPORATION policy is to quote prices to its manufacturer’s representatives only. Under no
circumstances will GOLDEN WING STAINLESS STEEL CORPORATION quote prices directly to a distributor in a
territory that is assigned to an agent.

Commissions are paid XXX days from the XXX of the month in which the PAYMENT was cleared (checks) or cash/
on-line payment was encoded in the system.

GOLDEN WING STAINLESS STEEL CORPORATION does not pay commissions on the freight charges.

On orders that are quoted or received freight allowed, the actual freight costs are deducted from the net peso
amount of the order prior to calculating the commission due.
Below is an example of a P20,000.00 order received @ 10% commission.
Order total P20,000
Freight Costs Incurred -P500.00
Net Order P19,500
x.10
Commission at 10% P1,950
Commission Splits (based on approved commission rate)
For specification : 50%
For securing the order: 25%
For shipment into the agent's territory: 25%

Overage
Overage is defined as:
the difference between our standard 5% commission level price and actual sale
price paid by the customer.
or
the difference between the price (as confirmed on a General Manager’s Office quotation) and the
actual sale price paid by the customer.

On orders with mixed pricing (line items at specially discounted prices along with line items qualifying for
overage) the discounted items will be “normalized” first, then overage calculated.
Normalized means adjusted to a 10% price level (within the total order lot net price) prior to calculation of
overage.

Our normal overage split is:

70% to the Agent
30% to the GOLDEN WING STAINLESS STEEL CORPORATION
The split may be negotiable up to a 90/10 split. Contact General Manager’s Office in advance for quotation.

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 MATERIAL RETURNS

Return Goods Authorization

GOLDEN WING STAINLESS STEEL CORPORATION will accept return of defective materials in accordance with its
published applicable warranty.
Contact Customer Service Supervisor for approval to return and written Return Goods Authorization (RGA).

All sales are manufactured “to order” and materials are not returnable except as noted above.
If circumstances warrant special consideration of an exception, contact Customer Service Supervisor. If an exception
is made, it will be confirmed in writing and the appropriate RGA will be issued.

Under no circumstances are return shipments to be made without a formal RGA having been issued.
No return will be accepted without the proper RGA form.

Returns made against a formal RGA must be made within 30 days of the RGA issue date. Debits anticipating credit for
materials being returned are not to be taken, and will not be allowed. After receipt and inspection of returned
materials, the appropriate credit will be issued.

Commissions previously paid or credited on returned materials will be debited against the agencies next
commission settlement following receipt of returned material.

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 SALES SAMPLES & LITERATURE

Sales Samples

Standard Samples
GOLDEN WING STAINLESS STEEL CORPORATION offers selected samples of typical products for sales demonstrations.
These are provided in cases to the representative at 50% of the normal distributor net costs. Payment for these
samples is due after 90 days and agency commission accounts will be debited unless we are advised that the agency
prefers payment by check.

New Product Roll-Out Samples

On new product roll-outs, the cost of the sample case billing will be on a memorandum basis, and will be offset
by a credit when specific introductory sales goal has been met.
Samples of cataloged fixtures are available to your agency for a nominal fee. Typically 50% less than the published
distributor net price.

All Other Samples: Standard or Modified Fixtures for Mock-up or Submittal Review
Samples of prototype fixtures and specials will be invoiced at the full distributor net price and are not
returnable.

Discuss sample requirements with the sales manager.

All requests for samples must be made to the General Manager’s Office in writing.

Catalogs and Literature

Website Based Electronic (www..com)

Full specification catalog data (continuously updated)
Application information for Security, Transit, Cleanroom and Food Processing fixtures
Interactive cut sheets may be downloaded
Printed Specification Catalogs (3-ring binders)
Specification binders are updated periodically (about every 2 years).
Available to sales representatives (in reasonable quantities).
Since print runs are limited, allocation may be based on territory activity and production.
All requests must be made in writing. Contact Customer Service or sales manager.
Sales Literature (product brochures)
Produced as needed, generally concurrent with new product roll-outs.
Distributed with sample cases.
Additional quantities upon request. Contact Customer Service or sales manager.

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 TRADE SHOWS / Advertising

Trade Shows
GOLDEN WING STAINLESS STEEL CORPORATION participates in a limited number of selected national trade shows
each year.

GOLDEN WING STAINLESS STEEL CORPORATION participates more frequently in local or regional WORLDBEX,
PHILCONSTRUCT, HOTEL , UAP sponsored trade shows. Requests for participation in this type of trade shows should
be made as early in the year as possible. Participation must be approved by the sales manager, and is based on
available budgeted funds. Requests for such approval should be made in writing through the Sales Department.

Manufacturer's representatives are encouraged to sponsor "product luncheons." In such cases, where a GOLDEN
WING STAINLESS STEEL CORPORATION General Manager’s Office representative is present, we will split the costs
with the representative. Prior to scheduling contact the sales manager for advance approval.

Advertising
GOLDEN WING STAINLESS STEEL CORPORATION has an outside ad-agency firm that handles its media advertising.
Planning and scheduling is generally completed by year-end for the following year. The advertising is done in
trade journals that are relevant to the market served and distributed to appropriate buying or specification
influences.

GOLDEN WING STAINLESS STEEL CORPORATION does not have a structured program for co-op advertising. Special
requests will be considered on a case-by-case basis.

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 GENERAL MANAGER’S OFFICE VISITS

Agent Training meetings

Participation in scheduled rep training sessions is occasionally required. Generally participation is voluntary.
In either case, the following financial arrangements will generally apply:
• Travel to and from HEAD OFFICE provided by Agent.
• Hotel, meals, local transportation, etc. provided by GOLDEN WING STAINLESS STEEL CORPORATION.

Rep training meetings are generally scheduled on Fridays, except none are scheduled in the months (November –
March).

Typical schedule as follows: (FOR APPROVAL OF GM)

Thursday: Arrive and check into hotel (3-5:00 PM)
Group dinner hosted by GOLDEN WING STAINLESS STEEL CORPORATION
Friday: Transport to GOLDEN WING STAINLESS STEEL CORPORATION facility
Filipino breakfast and lunch at GOLDEN WING STAINLESS STEEL CORPORATION
Meeting from 8:30 AM – 3:00 PM

Specifier meetings
Many reps find it advantageous to bring small groups of specifiers to GOLDEN WING STAINLESS STEEL CORPORATION for
the express purpose of training them in both product and application. GOLDEN WING STAINLESS STEEL CORPORATION
encourages reps to bring specifiers to its facility.

Typically a meeting format will be tailored to the needs of the visiting group. UAP continuing education credits may be
available. Consult with the sales manager in advance to allow time to properly register class presentation materials.

The agenda and schedule will generally be similar to the agent training meeting format above.

All General Manager’s Office trips, tours, or other travel involving financial participation by GOLDEN WING STAINLESS
STEEL CORPORATION require advance approval.
Contact Customer Service or the sales manager.

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 Terms and Conditions
Quotations, Order Acknowledgements, and Sales
Essential Knowledge
Sales Representatives are expected to be familiar with standard GOLDEN WING STAINLESS STEEL CORPORATION
Terms and Conditions as printed on the back of order acknowledgement forms. (see below)
Acceptance
Acceptance of Buyer's order is expressly made conditional on Buyer's assent to the terms and
conditions contained herein and the credit approval of Buyer by Seller.
Cancellation
Seller reserves the right to cancel or suspend all or any undelivered or unexecuted portion of the goods or
services covered by this agreement without any liability whatsoever (I) if Buyer breaches any of the terms
hereof or (II) if any proceeding by or against Buyer in bankruptcy, reorganization or insolvency, or the
appointment of a receiver, or any assignment for the benefit of creditors on behalf of Buyers occurs. Upon
cancellation of an order by Buyer, Buyers must reimburse Seller for any and all losses or expenses incurred.
Price
If seller has included a price on the front hereof, such price shall control. Except, as may be otherwise noted
herein, the price does not include any applicable federal, state or local taxes.
Changes
No change in the terms of this agreement shall be binding upon seller unless in writing and signed by Seller.
Entire Agreement
This agreement and any document referred to herein supersede all prior understanding, transactions and
communications (oral or written) with respect to the matters covered herein and from the complete contract
between Buyer and Seller.
Confidentiality
Any knowledge or information concerning Seller's products, methods or manufacturing processes which Seller
may disclose to Buyer incident to the production of goods or performance of services covered by this
agreement shall, unless otherwise specifically agreed to in writing, be kept secret and confidential by Buyer
and will not be divulged by Buyer to any third party or used by buyer otherwise than in connection with the
goods or services covered herein. If the production of goods or performances of services covered by this
agreement involves experimental development or research work, the parties agree that no license to make,
have made, employ or sell any inventions resulting from the work shall have been granted . The rights and
obligations under this clause shall survive the cancellation, termination or completion of this agreement.
Buyer's Damages
In no event shall the Seller be liable for prospective profits, special indirect or consequential damages. In all
cases, Seller's liability shall be strictly limited to, at Seller's option, either (I) the repair or replacement of the
goods or (II) the price of the goods.
Payment
Except as otherwise provided on the face hereof, payment shall be net 30 days, F.O.B., GOLDEN WING
STAINLESS STEEL CORPORATION General Manager’s Office, Caloocan City. A charge of 1.5% per month or
fraction thereof, 18% per year, will be made on all overdue bills unless such charge exceeds the maximum
allowable under law, in which case the charge shall be reduce to the maximum allowable under law.
Title and Rise of Loss
Unless otherwise specified on the face hereof, the F.O.B. point shall be Sellers location designated on the face
hereof. Claims for damage or loss must be made by Buyer with carrier.
Delivery
The terms of delivery are approximate and based upon prompt receipt of all needed data. The Seller shall not
be liable for delays in delivery or performance or failure to deliver or perform (I) due to causes beyond its
reasonable control, (II) due to acts of God, Buyer, of civil or military authorities, firs, strikes, floods, epidemics,
quarantines, wars, riots, delays in transportation, or car shortages, (III) due to unavailability of needed labor,
materials, components, or production facilities or (IV) due to any other commercial impracticality. In the event
of any such delay the date of delivery shall be deferred for a period equal to the time lost by reason of delay.
Seller shall determine routing except when Buyer specifies and otherwise and pays all extra costs incurred
thereby.

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 Assignment and Set-off
This contract between Buyer and Seller and any payments to be made thereunder may not be assigned or
transferred without prior written approval by Seller. No claims for monies due or to become due from Buyer
shall be subject to deduction by Buyer for any setoff or counterclaim arising out of this or any other contract
with Seller.
Remedies
Each of the rights and remedies of the seller in this agreement shall be cumulative and additional to any
other or further remedies provided in law or in equity or in this agreement.
Attorney's Fees
In the event Seller shall sue buyer for any reason, Seller shall be entitled to recover from Buyer all costs of
suit and reasonable attorneys' fees in addition to all other available remedies.
Returns
Products of Seller are made to order, thus Seller is not obligated to accept returns and there is no standard
"Restocking" charge. Under no circumstances will returns be accepted without written General Manager’s Office
authorization. Requests for returns must be made in writing within 30 days of shipment and material must be
returned within 30 days from receipt of authorization. Since each request will be considered individually, a
customer agreement letter must be executed before an RGA will be issued. This letter will establish the terms
and conditions of return agreeable to both the Seller and Buyer.
Venue and Jurisdiction
This agreement between Buyer and Seller shall be deemed to have been executed and delivered at the place
of business of Seller, and shall be construed and interpreted under the laws of the state where the place of
business of Seller is located without giving effect to its choice of law provisions. Jurisdiction and venue, with
respect to any suite in connection with this agreement, shall reside in the courts where the Seller's place of
business is located.
Waiver
Seller's failure to insist on performance of any of the terms or conditions herein or to exercise any right or
privilege or Seller's waiver of any breach hereunder shall not thereafter waive any other terms, conditions,
rights, or privileges.
Severability
In the event that any word, phrase, clause, sentence, or other provision hereof shall violate any applicable
statute, ordinance or rule of law in any jurisdiction in which it is used, such provision shall be ineffective to the
extent of such violation without invalidating any other provisions hereof.

FREIGHT POLICY
Freight Allowance
GOLDEN WING STAINLESS STEEL CORPORATION’s freight allowed freight cost. Please refer to attached schedule of
freight charges.
We are all painfully aware of rising fuel prices, and, as freight costs soar we’ve tried to accomodate our customers.
Recent increases in fuel and other surcharges require an adjustment of our terms. In special circumstances,
arrangements may be negotiated, in writing, with GOLDEN WING STAINLESS STEEL CORPORATION Inside Sales. If you
have questions, please do not hesitate to contact us.

GOLDEN WING STAINLESS STEEL CORPORATION LIGHTING FREIGHT ZONES

(Page 9)

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Damage Claims

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All shipments will be made FOB Caloocan City/Manila and ownership passes to consignee upon shipment. All transit
claims shall be made by consignee directly with carrier. A clear receipt at the General Manager’s Office places the
responsibility for complete and proper delivery upon the carrier. GOLDEN WING STAINLESS STEEL CORPORATION
products are fully tested for mechanical defects prior to shipment.
* For Alaska, Hawaii, Puerto Rico or other points outside the continental United States, freight
allowance will be made to the nearest port of embarkation in the continental United States.

QUALITY ASSURANCE

Quality Assurance Policy

GOLDEN WING STAINLESS STEEL CORPORATION's first priority is customer satisfaction. We take every step
possible to ensure that our products are well designed, of superior quality, and are received by our customer in
good working order. It is our intention that any problems resulting from defective materials or workmanship be
promptly addressed.

Field Problems
Detailed below are the general procedures and guidelines we ask you to follow in the event a field problem arises due
to defective materials or workmanship. This policy statement is not intended to create a warranty, nor to become a
part of, nor extend the existing GOLDEN WING STAINLESS STEEL CORPORATION customer warranty.
• Acknowledgment of Problem
In order to serve our customers better, the GOLDEN WING STAINLESS STEEL CORPORATION Customer Service
Department should be promptly notified by you of all problems which you or your customers encounter with our
products. GOLDEN WING STAINLESS STEEL CORPORATION, once notified, will acknowledge your comments and
complaints in writing.
• Limits of Responsibility
The correction of any problem resulting from abuse, neglect or misuse of the product after it leaves the General
Manager’s Office is not the responsibility of GOLDEN WING STAINLESS STEEL CORPORATION. GOLDEN WING
STAINLESS STEEL CORPORATION also has the right to limit its financial responsibility for warranty repairs to the
furnishing of new parts free of charge, in exchange for parts which have been proven defective.
• Authorization for Warranty Repairs
All warranty repairs made by you, or your customer, must be authorized by GOLDEN WING STAINLESS STEEL
CORPORATION in writing prior to the performance of chargeable work. Contact Customer Service to determine
labor allowances acceptable to GOLDEN WING STAINLESS STEEL CORPORATION prior to any commitment to
proceed.
GOLDEN WING STAINLESS STEEL CORPORATION cannot be held responsible for excessive time lags between
discovery and reporting of the problem.

Back charges
Back charges require prior approval. Any back charge made without prior approval will be disallowed.
Disallowed back charges may be debited against rep commission statements.
We cannot over emphasize the need to obtain prior approval.

If the problem requires work to be performed in the field, GOLDEN WING STAINLESS STEEL CORPORATION reserves
the right to perform this work with General Manager’s Office personnel, but we do recognize the fact that the
contractor may be required to do any work. In these cases GOLDEN WING STAINLESS STEEL CORPORATION will
advise its acceptable labor rate, and follow with a purchase order and/or written authorization to proceed.

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 Limited FIVE-Year Warranty
For
GOLDEN WING STAINLESS STEEL CORPORATION Stainless Steel Products
GOLDEN WING STAINLESS STEEL CORPORATION Stainless Steel Products (the “Good”) are carefully designed,
manufactured, and inspected. GOLDEN WING STAINLESS STEEL CORPORATION warrants that the Goods are free
from defects in workmanship and materials for a period of five years from the date of delivery. LED sources and
power supplies are not included in five year warranty. Sales literature will reflect warranties for individual products
as they are developed.

In the event of defect of the Goods which are still in their original installation not caused by unreasonable use or
damage to the Goods while in possession of the purchaser, GOLDEN WING STAINLESS STEEL CORPORATION will repair
or replace the defective Goods. Discolored lenses due to excessive UV exposure or damage by firearms are specifically
excluded from warranty. Lamps, ballasts, and starters used in the Goods are covered by their respective
manufacturers and are excluded from this warranty.

Under no circumstances shall GOLDEN WING STAINLESS STEEL CORPORATION be liable to the purchaser or any
other person for any consequential, incidental, ergonomic, direct, indirect, general, or special damages arising out
of any breach of warranty express or implied, under this contract. Some states do not allow limitations on how
long an implied warranty will last, so the above limitations may not apply to you.

There are no implied warranties of merchantability or fitness for a particular purpose. Some states do not allow
limitations on how long an implied warranty will last, so the above limitations may not apply to you.

In order to obtain performance under the warranty obligation, contact GOLDEN WING STAINLESS STEEL
CORPORATION’s customer service department. GOLDEN WING STAINLESS STEEL CORPORATION will determine
whether a field representative will be sent to investigate the warranty claim or the fixture will be returned. For
returned fixtures, the purchaser must deliver all defective material freight prepaid to GOLDEN WING STAINLESS
STEEL CORPORATION. Replacement or repaired products will shipped to you F.O.B. our General Manager’s Office.

Special Warranty

Selected products in the Vandal Resistant family have a special LIMITED LIFETIME WARRANTY. Contact Customer
Service for details

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