FAR EASTERN UNIVERSITY

Dalag, Angeli M. Student No.: 2013556921

MBA 710 – Section 1 May 30, 2020

Best Practices
Bank of the Philippines Islands (BPI)

Founded in 1851, Bank of the Philippine Islands (BPI) is the first bank in
the Philippines and Southeast Asia. BPI is a universal bank and together with its
subsidiaries and affiliates, it offers wide range of financial products and solutions
that serve both retails and corporate clients. BPI’s services includes consumer
banking and lending, asset management, insurance, securities brokerage and
distribution, foreign exchange, leasing, and corporate and investment banking.

I’ve been working with BPI for almost 3 years and I can say, as to what I’ve
observed, that BPI really takes care of their employees. I’ve gathered what I think
are the best 3 practices of BPI in terms of HR planning, recruitment, and selection
and these are what I came up with:

Topic: HR Planning

1. Employee Training and Development. Having trainings and education are

essential to the bank’s growth strategy. BPI ensures that their employees are
trained, steeped in best practices, and exposed to an environment that nurtures
continuous leading. With that, BPI was able to provide quality services to their
clients.

2. Employee Welfare. BPI makes sure that their regular employees receive
comprehensive pay and benefits package, which is reviewed periodically and
adjusted to retain current employees and entice new talents.

3. Employee Health and Safety. BPI believes that they must create an environment
where their employees have opportunities for development in tandem of their mind
and body. BPI focuses not only on its sales but also to employees’ health and safety.
They provide comprehensive medical program for their employees and dependents.
There are also sports, aerobics, etc., for their employees. And now, with the
pandemic, BPI allows their employees to work at the comfort of their homes. Those
who report to the HOs and branches were provided PPEs and conduct strict
implementation on social distancing to provide employees’ and clients’ safety. BPI
also provides rapid testing for their employees.

Topic: Recruitment

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1. Employer Branding. BPI, being one of the top banks in the Philippines, made use
of its brand to entice new recruits. More often than not, applicants seek for a good
company first than looking for the open position. This is why excellent employer
branding is crucial. If the company has a negative image in any regard, applicant’s
mindset is against the employer even before the recruitment process has a chance
to begin.

2. Use of Social Media / Social Networking Sites. Social media has been a major
player in recruitment. Social media helps companies, not only BPI, who are looking
to build talent pools, increase brand awareness, and woo applicants. BPI maximizes
the use of social media and social networking sites to increase awareness not only
with regards to the bank’s products and services but also in terms of their
recruitment.

3. BPI Onboarding Process. BPI makes sure that correct process is followed each
time a new employee is onboarded. BPI provides tools and trainings to track the
success and productivity of each new hire. Newly hired employees were sent to
what we call the NEO or the New Employees Orientation. After which, BPI
continues to send their employees to different trainings depending on the
department/position he/she belongs.

Topic: Selection

1. Organizational Structure. BPI continuously improves their organizational

structure. This can be an efficient way of conducting organizational audit, to
determine which jobs are redundant and thus no longer needed, and which ones are
needed.

2. Selective Hiring. This enables BPI to bring employees who add value to the
company. They believe that bringing the right people is, therefore, a key to building
a competitive advantage.

3. Agile Hiring Methods. With the diversification of work, it’s important to adopt
flexible selection process. BPI considers the needs and expectations of their
candidates to develop a range of benefits programs that will suit a larger number of
personas and increase their attractively as an employer.

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