Informal report

A:

Date: June11th,2019

To: Dr Saima Hussain

From: Ahmed Asghar

Subject: Update for the Marketing report.

The report about Unilevers’ product lux has been coming along pretty well. We have conducted all the
secondary research required and have written a rough draft consisting of all the information required.

We now need a formal one to one meeting with the marketing representative at the company. We have
emailed her our concerns and are waiting for her approval on our request, as soon as we get done
conducting the interview, we shall start working on our video presentation and finalize the report.

I had a concern regarding the presentation, I was wondering if you could guide with an idea proposal I
had regarding the video. My group and I had initially planned on taking interviews from students in our
university and see what their preference in soap is and also translate the same through a google form
and hence compile the data given to explain our findings as an extra step of work to improve our report
argument.

I was also wondering if we can include our own views as well and to add a solely opinion based
argument so that the research does not come off as biased towards the brand but we can tackle the
whole market and provide details for both side of the coin . For this idea, a retail audit would be needed
as we can then compare lux prices and its competitors’ prices and gain feedback from Pakistan’s biggest
Local trade markets.

Thank you for taking out time to read, I hope you have a wonderful day.
B:

Date: July 7th, 2020

To: Department of Academic

From: Ali Yousuf

Subject: Feedback and improvement regarding the enrollment system.

Respect Sir I would like to thank you for taking out time for listening to my request and with it some
criticism about the universities academic enrollment system through oracle.

I would like to highlight to you that the enrollment system we are using was implanted back in 2010 and
last updated in 2013, since then the system has became old and obsolete , with regards to the increasing
number of students and lack of good faculty , it is hard for each and every student to get teachers.

The Portal at the time of enrollment freezes if you have an old computer and not the best internet ,
considering we live in a third world country where more than half of the pollution barely has internet
access and those who have it , the connection barely works I implore we students should be given
flexible date for enrollment.

I also want to highlight that if I am supposed to pay a hefty semester fees for my education then I
deserve to get education of the highest regard. I must implore that the enrollment system should cater
my needs and preference for teachers, and it shouldn’t be a rat race for who clicks the enroll button the
fastest.

The portal also has bugs and technical problems which need to be addressed I understand times are
very difficult but considering the summer semester is round the corner and my emails to the IT
department have gone unanswered I request that you look into the matter and help us students.
Date: May3rd,2020

To: Anders Ellison@gmail.com

Subject: Apologies for our negligence.

Dear Anders Ellison,

Thank you emailing us with your inquiry we are please to inform you that you are one of our esteemed
and valuable customers. My team and I are formally sorry for our mistake and we hope to make
amends.

My team upon your request have noted down your complain and working to ensure that you are
provided with the right product and with respect to our error we would like to offer you a handsome
accommodation.

We at Flowers inn give you a free of cost choice to choose any of our flower arrangements and can edit
it to your liking , we like to note that we will refund your payment to your bank account previously
provided and will deliver the new product in 2 working days to your door step.

The product that is already sent to you is also a gift from our team as we cant take back and redeem
ourselves for our negligence, I hope that you will shop with us in the future and that we will very happy
to serve you again.

Once again, apologies from Our team at flower inn, Waiting for your timely response

Sincerely

CEO and Founder

Flowers Inn

Ahmed Khan

Ak@gmail.com

092109222
Date: February 15th, 2020

To: Support@songthrong.com

Subject: Request for refund

Dear concerned Personnel,

I hope you get this email in good health , I had recently bought your yearly subscription and have been
delighted by the service for a month but since then I have been facing many issues regarding the service
not functioning at all.

I had bought your subscription back in January 21 st ,2020 and since February I regret to inform you that
for consecutive 12 days the services has not worked , and I have ignored the issues regarding
connectivity and plethora of bugs and crashes.

I would like to request a refund as I have barely used the service in the two months I have had it , I
regret spending money into this service because your deal looked very appealing but it has failed to
perform up to mark and my moneys worth has not been provided.

I have tried to call your service center regarding my complains, but no one seems to respond with my
request, and I feel your company lacks the knowledge of how to provide good customer service. My
account number for song throng is (#456), please respond to my request at the earliest as I have had
enough of wasting my hard-earned money on such a horrible experience.

I hope you guys improve your services so that other customers do not suffer, thank you for taking out
time to read this.

Sincerely

Ali Ahmed

Aliahmed@gmail.com

03330000231