Professional Documents
Culture Documents
Frey - SLIDES - OregonSLHS Conference - PM
Frey - SLIDES - OregonSLHS Conference - PM
• H&P
• Standardized
Assessment •
•
Questionnaires
Interview
• Likert scales
• Motivational Interviewing
Goal setting • Goal Attainment Scaling
• Case studies
Millenson, M, New Roles and Rules for Pa2ent-Centered Care. J Gen Intern
Med, 2014, Jul: 29 (7): 979-980. www.ncbi.nlm.nih.gov/pmc/ar2cles/
Kim Frey, Oregon, 10/12/18 PMC4061351/
Patient Centered Care: Initiative
Interdisciplinary Programma#c
communica#on outcomes
Pa#ent
&
Partnerships Staff Sa#sfac#on
pa#ents
& Na#onal and Hospital
families Pa#ent & Family
Engagement Ini#a#ve
Kim Frey, Oregon, 10/12/18 Adapted by Frey, K & Johnson, S, ASHA, Denver, CO, 2015
Patient Centered Care: Patient Engagement
• Neurochemical uptick
A willingness to:
Memory Practice standard – for mild memory Grade C (Possible) - memory strategies
impairment – use of internal strategy without electronic aid
training (visual imagery) and compensatory
strategies (notebooks, diary) Grade B (Probable) - specific learning
strategies like errorless learning
Practice guideline – external aides for
memory compensation to improve day-to- Grade C (Possible) - non-electronic
day functioning external memory aides i.e., diary or
notebook
Treatment outcomes
Generalization
Active ingredients
Quasi-contextual Direct instruction
Avoid:
• Repetitive, mindless tasks where patient is going through
the motions
• Jumping from one task to the next
• Doing general cognitive rehab with the assumption that
working on general underlying cognitive functions will
affect change in one or any behaviors/abilities
Do:
• Do task analysis to determine discrete skills need to
practice and provide explicit and systematic practice
Specificity (specificity, repetition)
Repetition • Identify specific, motivating, salient tasks the patient
Intensity needs to improve on (specificity, salience)
Salience • Provide many opportunities for practice (repetition,
Kim Frey, intensity)
Oregon, • Use strengths to compensate for challenges (salience)
10/12/18
Definitions
Ø “Functional treatment”
1. Patient centered
2. Contextually relevant
3. Goal directed
Functional therapy
Restorative
Compensatory
Tasks and goals are specific/ • Not only are tasks practiced in relevant contexts, but goals are set relative to current
context
relevant to the current • Personally relevant goals
context with targeted practice • Individualized skill training in natural environment
and supportive efforts in • Cues/coaching/modeling to achieve success
• Teaching to mastery
those contexts • Inpatient – Targeting safety and independence on the unit
Interdisciplinary
• Goals identified by patient’s needs – begin with end
• Goals relevant to the context
• Goals addressed collaboratively by each discipline
Patient discharge from hospital Transfers because wife cannot assist; Organize & write-out steps to
Dressing; help learn so can practice w/
Demonstrate safety by not getting up on own Physical & Occupational
therapy
Ø Iden2fica2on of individual’s
Ø cogni2ve-communica2ve impairments
WHAT
Ø interests and preserved strengths
Ø poten2al support strategies
HOW
Johnson, S & Frey, K, ASHA, Denver, CO, 2015 Kim Frey, Oregon, 10/12/18
Step 2: Setting goals
Discharge
from the hospital
Improve safety & independence
by _____________
Safety & Independence (Goal AHainment Scaling)
for discharge
Johnson, S & Frey, K, ASHA, Denver, CO, 2015 Kim Frey, Oregon, 10/12/18
Step 2: Setting Goals
Somewhat
more than
Mo2va2onal Interviewing expected
+ 1
Expected level
of outcome
0
Somewhat
less than
expected
- 1
(Baseline)
Much less
than expected
- 2
35
Johnson, S & Frey, K, ASHA, Denver, CO, 2015 Kim Frey, Oregon, 10/12/18
GAS: Purpose – Why relevant in Inpatient
39
Etiology: R CVA
Neuroimaging:
Presenting problems
• Left inattention
• Decreased initiation
• Some irritability and uninsightful
• 2 person transfer
• Disinhibited
Strengths
• Insight into needing help with transfers
• Willing to engage in conversation and goal setting
• Motivated with desire to be less of a burden on his
wife
+1
Presen#ng problems
• conduc2on aphasia – fluent, poor repe22on
• phonemic dysfluencies
• phonemic dyslexia and dysgraphia
• impaired working memory and declara2ve memory – poor, and
uninsighnul, recollec2on of conversa2ons
• Disinhibited
Strengths
• insight into verbal and wriFen expressive struggles
• independent follow through
• improving safety
Improving
Start
Worsening
GENERAL GOAL:
I want to be able to keep
rela2onships with my family
and friends
Pa2ent-centered
SPECIFIC GOAL:
I want to be able to remember
details of my day
Contextually-relevant
COGNITIVE-COMMUNIATION
GOAL
I want to remember the names
of people that say hi to me in
the hallway or in the bistro.
58
In order to build rela2onships in the hospital, I will ask
Level of A*ainment
people I meet in the hallway to repeat their names for
me 100% of opportuni2es.
Much more than expected
I ask people I meet in the hallway to repeat
+ 2
their names (99%) of opportuni2es.
Somewhat more than
expected
I ask people I meet in the hallway to
+ 1
repeat their names (66%) of opportuni2es.
Kim: You’re doing great and you want to get home. There are a lot of things to work on
here and we’d like to iden2fy something specific, something that’s important for you to
work on . I’d like to talk with you about that a liFle is that ok? Start by telling me a liFle
about yourself and what you want to work on?
Pt: I have a daughter and a step-daughter and I talk to them every morning and every
night. Since this fall I want to get back to them, get back to being a good dad. But this girl
here, this bull dog, she’s been teaching me a lot, and I’ve been listening to her. I do
every2ng she says to do because that’s who I am. I’m an early riser and my family keeps
asking me how I’m going to get back to being a good dad and when I’m going to get out of
here, and I tell them let me do my thing here, I mean I want to get out, but I have things to
do here, a schedule to follow. And they are making me wear this belt, but I get it, I have to
respect them. I mean I don’t want to because I’m not lame, I mean I’m strong, I go to the
gym every day and work out. I have a lot of pride to be honest, and I’m a talker, like before
this, with the ladies, I was a smooth talker. Ya know in life, respect is what it’s all about,
you goFa have respect, or bam, I just wanna sock you, but I know I can’t.
Kim: I’m sorry to interrupt. You work really hard at everything you do, you’re always all in.
And your family is important – your daughters, and being a good dad and gaining the
respect of your friends. Tell me more about….
Pt: Oh yah because I was in Durango and met this guy and he had had a brain injury and
then he got into a fight and pissed the other guy off so much that they guy punched him
and he died. And so I awlays get people’s respect and not pop off but there are 2mes
when, like if my duaghter brings a guy home I don’t like, or he doesn’t treat her good, I’m
gonna let him know, ya know. He’s goFa teat my daughter right, respect her. I treat
people really well ya know, let people know who I like, they can tell, and if I don’t like you,
well then I don’t give you the 2me of day, I let people know who I like, they can tell, an if I
don’t like you, well then I don’t give you the 2me of day.
Kim: On one hand, you know what to do to let people know you like them, and on the
other hand, you have things you do to let someone know you don’t like them.
Pt: “Oh yah, people know when I do or don’t like them by the way I talk to them.”
Kim: You’re doing great and you want to get home. There are a lot of things to work on
here and we’d like to iden2fy something specific, something that’s important for you to
work on . I’d like to talk with you about that a liFle is that ok? Start by telling me a liFle
about yourself and what you want to work on? (open-ended ques2on)
Pt: I have a daughter and a step-daughter and I talk to them every morning and every
night. Since this fall I want to get back to them, get back to being a good dad. But this girl
here, this bull dog, she’s been teaching me a lot, and I’ve been listening to her. I do
everything she says to do because that’s who I am. I’m an early riser and my family keeps
asking me how I’m going to get back to being a good dad and when I’m going to get out of
here, and I tell them let me do my thing here, I mean I want to get out, but I have things
to do here, a schedule to follow. And they are making me wear this belt, but I get it, I
have to respect them. I mean I don’t want to because I’m not lame, I mean I’m strong, I
go to the gym every day and work out. I have a lot of pride to be honest, and I’m a talker,
like before this, with the ladies, I was a smooth talker. Ya know in life, respect is what it’s
all about, you goHa have respect, or bam, I just wanna sock you, but I know I can’t.
Kim: I’m sorry to interrupt. You work really hard at everything you do, you’re always all in.
And your family is important – your daughters, and being a good dad and gaining the
respect of your friends. Tell me more about…. (affirma2on)
Pt: Oh yah because I was in Durango and met this guy and he had had a brain injury and
then he got into a fight and pissed the other guy off so much that they guy punched him
and he died. And so I always get people’s respect and not pop off but there are 2mes
when, like if my daughter brings a guy home I don’t like, or he doesn’t treat her good, I’m
gonna let him know, ya know. He’s goHa treat my daughter right, respect her. I treat
people really well ya know, let people know who I like, they can tell, and if I don’t like
you, well then I don’t give you the 2me of day.
Kim: On one hand, you know what to do to let people know you like them, and on the
other hand, you have things you do to let someone know you don’t like them. (reflec2on)
Pt: “Oh yah, people know when I do or don’t like them by the way I talk to them.”
Kim: “You know how to change the way you interact with someone to give them the
impression that you care about them, or are interested in them.” (reflec%on)
Pt: “Oh yah, because I need to teach my daughter how to be respecWul. Take my mom and
my dad. My mom is amazing. She makes you feel super important and like she always
wants to be around you. But my dad, he’s a grade A asshole. He yelled a lot and ….”
Kim: “I’m sorry to interrupt. I’d like to ask you a ques2on about something you just said, is
that ok?.” (open-ended ques%on)
Pt: “Of course.”
Kim: “You can tell when someone is respec#ng you, being nice to you, and when someone
isn’t.” (reflec%on)
“I wonder what someone who isn’t respec#ng you acts like?.”(wipe off board) (elicita%on)
Pt: “Oh yah, my dad, he would yell a lot, you couldn’t even get a word in, it was always his
way or the highway and he didn’t want to hear anything else from anyone.”
Kim: “Your dad didn’t listen or give you the chance to talk.” (reflec%on)
Pt: “Hell no. All he cared about was himself.”
Kim: “And your mom is amazing and makes you feel like she respects you and listens.
(reflec%on). Tell me a liFle about what she does so you can tell she respects you and
listens.” (wipe off board) (elicita%on)
Pt: “Oh ya. She always asks you ques2ons. Like me, I always ask ques#ons too, that’s how
you get people’s respect. And she’s really thoughWul, she thinks about what she’s talking
to you about, like she’s not gonna ask you ques2ons about something you don’t like or
that would piss you off. She thinks about what she’s saying before she says it and that
makes people really like her and when I leave here, I goFa get back to work, to my family,
and when I talk with my daughter every night, I’m always asking her, “how was your day,
and “how are the boys”, “are they trea2ng you well?” cause if they’re not, you goFa stay
away from them, they goHa respect you, and then some2mes I like to just hang out with
my daughter, ya know, we sit and watch Sponge Bob, even though I don’t really want to
watch Sponge Bob, but that’s what she wants to do so I’m like ok, let’s do that cause I want
to be her friend and a role model for her, and…”
Kim: “Would it be ok if I summarize a bit? (wipe off board). You no2ce there are some
differences in you since your fall. And you are super dedicated to working on those things
because that’s just who you are. Making sure you have the respect of your family and
friends is really important to you and you want to be a role model for your daughter. You
no2ce things that people do, like your mom and dad, that make you really like them,
things they do that make you respect them. The good things being listening and stopping
and thinking before they say something . (summary)
Pt: “Absolutely”.
Kim: “Can I ask, on a scale of 1-10, how important would you say stopping and listening is
to gaining people’s respect?” (scaling ques2on)
Pt: “Oh a 10 You really need to be able to listen to people in order to represent yourself
and gain people’s respect. And I really think….”.
Kim: “Joe, I’m looking at the clock and our 2me is running down, and so would it be ok if I
keep us talking about this topic because our goal here is to come up with something
specific to work on and you’re given us some great info?”
Pt: “Absolutely”.
Kim: “Your goal is to get out of here and it’s really important is for you to do things that
keeps your pride up, that makes people respect you – so important, you’ve rated it a 10.
You’ve no2ced that your mom does things like stop and listen a^er she asks you a
ques#on and that makes you feel good. Since you no2ce that gets you to respect her can I
ask you a ques2on?” (summary)
Pt: “Of course.”
Kim: “Oh a scale of 0-10, how open would you say that you stop and listen to people’s
responses during conversa2ons?” (scaling ques2on)
Pt: “Oh I ask people ques2ons all the 2me, so that’s goFa be a 10.”.
Kim: “Ok, you do ask people ques2ons. What happens aper the ques2on? How open
would you say you stop and listen to responses…put the brakes on you?” (evoking
ques2on)
Pt: “Oh I think that’s a 10 too, I mean I dunno, maybe a 7”.
Kim: “Ok, you no#ce that you do put the brakes on some#mes, but not all the
#me.” (summary)
Pt: “Yah, but I dunno, I dunno if that’s right or not. Kelly what would you say?”
Kim: “Before she answers, in the interest of 2me, you’re interested in geung the
perspec2ve of other people? Maybe because you care very deeply about what other
people think, about how you come across to other people. I wonder what other people in
addi2on to Kelly might think?” (evoking ques2on)
Pt: “Well we could ask them.”
Kim: “Oh! We could ask other people in the hospital about how o^en you put the brakes
on. Who might that be?” (evoking ques2on)
Pt: “My brother Dave, my therapists, my nurses.”
Kim: “Ok great. You’ve got a list of people we could ask. Would it be ok if tomorrow we
come up with a plan for asking those other people about how o^en they experience you
pucng the brakes on, stopping and listening as a way of showing them respect?
Pt: “Of course. That’s important.”
Who is important Goal Nuggets help inform goal
Kim Frey, Oregon, 10/12/18 Character traits Buy in/willingness to change
Buy in/willing to Nuggets to
Character traits change inform goal Goal
• Talk to her every • Been listening to • Want to get back • I always ask • be a role model
morning her every day to her ques2ons too, for my daughter.
• I listen to her b/c (therapist) • a lot of pride that’s how you get • We could ask
that’s who I am • I have things to do • respect is what it’s people’s respect. other people in the
• Early riser here, a schedule all about, you • She’s really hospital about
• I go to the gym to follow goFa have respect thoughnul, she how oOen you put
every day and • just wanna sock • always get thinks about what the brakes on.
work out. have to you, but I know I people’s respect. she’s talking to • Who might that
respect them can’t. • I treat people you about, be?
• He’s goFa treat • Making sure you really well ya • She thinks about • ok if tomorrow we
my daughter right, have the respect of know, let people what she’s saying come up with a
respect her. your family and know who I like, before she says it plan for asking
• super dedicated to friends is really they can tell and that makes those other people
working on those important to you • need to teach my people really like about how oOen
things because • 10 You really need daughter how to her they experience
that’s just who you to be able to be respecnul • There are things you puQng the
are listen to people in • You can tell when that people do brakes on,
order to represent someone is • listening and stopping and
yourself and gain respec2ng you, stopping and listening as a way
people’s respect being nice to you thinking before of showing them
• Kelly what would • I wonder what they say respect
you say someone who isn’t something
• Well we could ask respec2ng you • you no2ce that
them acts like? you do put the
• you couldn’t even brakes on
get a word in some2mes, but
not all the 2me
Kim Frey, Oregon, 10/12/18
Case study 4: Step 2: Goals now what
GENERAL GOAL:
I want to get out of here
and get home and back to
work and friends and
family
Pa2ent-centered
SPECIFIC GOAL:
I want to be respected and
be a good role model for
my daughter
Contextually-relevant
COGNITIVE-
COMMUNIATION GOAL
I want to be sure I stop and
listen to people’s
responses in conversa2on.
73
Kim Frey, Oregon, 10/12/18
Case study 4: Step 2: GAS
I will stop and listen to people’s responses at least
Level of A*ainment
100% of opportuni#es
Much more than expected
I stop and listen to people’s responses 100%
+ 2
of opportuni2es.
Somewhat more than
expected
I stop and listen to people’s responses 90%
+ 1
of opportuni2es.
Much more than Patient writes a note in his planner after I get distracted during day and remember
expected 6/6 scheduled therapy activities (100%) to go to 6/6 therapies on my own
+2
Patient writes a note in his planner after I get distracted during day and remember
Somewhat more
4/6 scheduled therapy activities (67%) to go to 4/6 therapies on my own
than expected
Improvement
+1
Somewhat less than Patient writes a note in his planner after I get distracted during day and remember
expected 0/6 scheduled therapy activities (0%) to go to 0/6 therapies on my own
-1
(Baseline)
Much less than Patient does not use his planner at any
expected point throughout the day. 80
-2 Kim Frey, Oregon, 10/12/18
Step 3: Treatment construction
Ø Specificity
Ø Number of repe##ons / opportuni#es for prac#ce
Ø Consistent approaches to the task
Ø Focus on strengths and strategies for success
Ø Establish a criterion / level of skill acquisi#on
Ø Treatment tasks are relevant to and occur in the
person’s current context
Ø Treatment tasks are or as close as possible to the
real-life goal
Johnson, S & Frey, K, ASHA, Denver, CO, 2015 Kim Frey, Oregon, 10/12/18
Treatment construction
Goal
Context
Materials
Task
Support / Cues
1.
2.
3.
Johnson, S & Frey, K, ASHA, Denver, CO, 2015 Kim Frey, Oregon, 10/12/18
Case study 1: Step 1: Assessment
Step 2: Goal setting
Patient goal status: Unsure about goals, Initiation,
and irritability: doesn’t know what to focus on, slow/
no initiation and people don’t engage him in transfers
• Quantify why he needs to lean forward – end goal
• Quantify where he is currently with degrees leaning
forward
• Quantify how far needs to lean to help with dressing
• Goal: he leans to certain degrees
Goal support
• Engaging him in conversation about goals
• Writing information on wipe-off board
• Validating his efforts and skills and goals
• Identifying specific level of change and behaviors
+1
1. Get to 90 degree Room Mirror
1. Co-tx with OT / PT
1. MulK-sensory input
flexion
Gym
Drawings
2. He bends bendy thing for sensory 2. Drawings on wipe
Bendy things
input
board
Camera
3. He bends in front of large mirror
3. Talk about him
4. Take pictures of what he looks like “feeling” what is it to
bending
bend
5. He writes in a “bending chart” how 4. Wri*en support from
many degrees he bend on that day.
chart
Improving
Start
Worsening
1. Improve speech Office
PaKent’s book
1. Oral reading of sentences in book
1. Remind pt to slow
fluency
pace of talking
2. Discussion
2. Improve reading Office
PaKent’s book
1. Pt read paragraph in book
1. Remind pt to a*end
comprehension
2. Discussion
to small words that
change the meaning
of the sentence
3. Improve memory Office
PaKent’s book
1. Review notes he has wri*en down 1. Discuss double
for conversaKons day Wife
in his book from conversaKons
meaning words
to day
2. You have conversaKon about topics 2. Discuss his
listed in his file
perspecKve on taking
3. First, he take notes word for word
notes following
4. Then he take general notes and conversaKon
re-tell
5. Educate wife about
communicaKon break-downs
Kim Frey, Oregon, 10/12/18
Case study 3: Background
In order to build rela2onships in the hospital, I will ask
Level of A*ainment
people I meet in the hallway to repeat their names for
me 100% of opportuni2es.
Much more than expected
I ask people I meet in the hallway to repeat
+ 2
their names (99%) of opportuni2es.
Somewhat more than
expected
I ask people I meet in the hallway to
+ 1
repeat their names (66%) of opportuni2es.
Much more than expected
I stop and listen to people’s responses 100%
+ 2
of opportuni2es.
Somewhat more than
expected
I stop and listen to people’s responses 90%
+ 1
of opportuni2es.
Presenting problems:
• Fluent aphasia – paraphasias and impaired comprehension
• Poor memory - inability to recall daily routines
• Poor attention – difficulty staying focused
• Impaired safety awareness
• Impaired independence
Strengths:
• Recognized people
• Expressed self with ~ 40% success, 60% paraphasias
• Could follow simple directions, write and read simple information
Assessment:
• Chart review –
• understanding of neuroanatomy
• social, educational, work history
• Boston Naming Test
• Western Aphasia Battery
• Orientation Log
“What do you want to work on?” “Get the #$!! out of here.”
“What’s geung in the way of you being able to “This stupid belt and nurse that’s with me all the time.”
do that?”
“Geung rid of the belt and your nurse will help you work “They tell me I need to use the call light and follow my
toward geung out of here?” therapy schedule.
They say I need to learn my transfer steps.”
“What can you do to get rid of the belt and nurse?
“Oh. And right now, you’re using your call light how “I use my call light some2mes and know
open or you know how many transfer steps you have?” There are 6 transfer steps.”
“Can we put a number to how open you use the call light “Maybe I use the call light once during the day.
during the day or how many of your transfer steps I don’t don’t do any of my transfer steps”
you know?”
“What does ‘doing a liFle beFer or worse with that “Maybe using my call light 3 2mes during the day.”
look like?”
“Maybe learn at least 3 of my transfer steps”
“How will you measure your progress?” “Write it down on my form”
“How will you remember to keep progressing with “Tell staff/therapists and my family that I want to do this
your goal?” so they can remind me if needed.
Prac2ce the steps with my therapists.”
Kim Frey, Oregon, 10/12/18
Case study Oh boy: Step 1: Assessment &
Step 2: Goal setting
Assessment:
• Chart review –
• understanding of neuroanatomy
• social, educational, work history
• Boston Naming Test
• Western Aphasia Battery
• Orientation Log
Much more Uses call light 5 of 5 Joe uses call light 100% of Pt transfers from the
than expected opportuni2es during the 2me when needs the nurse chair to bed with stand
+ 2 day by assist
Improvement
Much less than Uses call light 0 of 5 Joe yells for behavior Pt requires hoyer life
Decline
Much more than Patient writes a note in his planner after I get distracted during day and remember
expected 6/6 scheduled therapy activities (100%) to go to 6/6 therapies on my own
+2
Patient writes a note in his planner after I get distracted during day and remember
Somewhat more
4/6 scheduled therapy activities (67%) to go to 4/6 therapies on my own
than expected
Improvement
+1
Somewhat less than Patient writes a note in his planner after I get distracted during day and remember
expected 0/6 scheduled therapy activities (0%) to go to 0/6 therapies on my own
-1
(Baseline)
Much less than Patient does not use his planner at any
expected point throughout the day. 109
-2
Kim Frey, Oregon, 10/12/18
Case study 5:Treatment construction
3. Independence: Office • Planner 1) Review therapies 1) Consistent paths
Room • Daily 2) Practice routes so he 2) Cognitive support
Coming to Gym schedule knows where he is going with phone alarms
therapies on his • Phone alarm 3) Set alarms on phone for 3) Metacognitive
own therapies strategy of pro-active
4) Practice/role play him prep for day
going to therapy when
alarm sounds