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Internal and external communication

Process Owner Process Worker


External communication Colour Key
Process Manager Co-worker
Marketing

Intl. Brand Int.


Intl.

positioning Communication
framework tool box

ATL ATL
Agencies
Creative

BTL BTL
Media &

PR PR
Sponsoring Sponsoring
Yes
Media Fine tuning Media
plans & pro- of plans
posals ATL
BTL
PR
Sponsoring
Marketing

Defining
Manager

Communication Media
Positioning
Positioning and
and communication Briefing (goals, Approved
Feed plans
Targeting
Targeting of
of goals and tools Drafting the tools, budgets, Marketing Plan
back /
OMV
OMV // VIVA
VIVA on
on to achieve Marketing Plan timing, PIs) addtl.
the
the RO
RO market
market desired
input
positioning
Presentation Yes
of communi-
Sales / Dept.

cation plan Internal


Manager

and discussion
Promotional campaign of communi-
Yes
plans and needs No Yes cation plan
and No
campaign
incl. budget
Manager

No
Retail

approval approval approval

ST-QM-07
Internal and external communication Page 1 of 1 Valid from 15-07-2013

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