Ulberto S (7/20/2017, 6:19:53 PM): Welcome to Vonage Support. My name is Ulberto S.

How may I help you?

Me (7/20/2017, 6:20:30 PM): I have a problem registering my device although the MAC
is already acknowledged by the system
Ulberto S (7/20/2017, 6:20:41 PM): I will help you with that.
Me (7/20/2017, 6:20:52 PM): I have done the power cycle to no avail
Ulberto S (7/20/2017, 6:20:56 PM): I need to confirm the MAC address of your Vonage
Adapter. It is located on the bottom of your Vonage Adapter and consists of 12
letters and numbers. Please provide me with the MAC address once you locate it.
Me (7/20/2017, 6:21:42 PM): 000B828D37F7
Ulberto S (7/20/2017, 6:21:52 PM): Thank you.
Ulberto S (7/20/2017, 6:22:01 PM): From the Vonage phone, dial *** and enter 02.
Ulberto S (7/20/2017, 6:22:08 PM): Check whether it announce any IP address.
Me (7/20/2017, 6:23:06 PM): 10.11.14.21
Ulberto S (7/20/2017, 6:23:37 PM): Thank you.
Ulberto S (7/20/2017, 6:23:47 PM): Click here http://10.11.14.21
Me (7/20/2017, 6:24:10 PM): What's the password
Me (7/20/2017, 6:24:14 PM): ?
Ulberto S (7/20/2017, 6:24:48 PM): Enter the password as 123
Me (7/20/2017, 6:25:13 PM): Just did it
Me (7/20/2017, 6:25:16 PM): Yes
Ulberto S (7/20/2017, 6:25:18 PM): Click on basic settings.
Ulberto S (7/20/2017, 6:25:42 PM): For the IP address, choose "statically
configured as".
Me (7/20/2017, 6:26:00 PM): OK
Ulberto S (7/20/2017, 6:26:20 PM): Enter IP address as 10.11.14.21
Subnet mask as 255.255.255.0
Default router : Enter the IP address of your router
Ulberto S (7/20/2017, 6:26:32 PM): Then click Update to save changes.
Me (7/20/2017, 6:28:02 PM): Saved and reboot
Me (7/20/2017, 6:28:41 PM): What's next?
Ulberto S (7/20/2017, 6:29:15 PM): Let us wait till the device is up after reboot.
Me (7/20/2017, 6:30:49 PM): Do I have to relogin? How do we know it's up after
reboot? The light keeps blinking
Ulberto S (7/20/2017, 6:31:21 PM): Unplug power cable of the Vonage device and
connect it back after 2 minutes.
Me (7/20/2017, 6:34:07 PM): Yes power unplugged and waiting
Ulberto S (7/20/2017, 6:34:20 PM): Okay.
Me (7/20/2017, 6:35:23 PM): Power is back
Ulberto S (7/20/2017, 6:36:28 PM): Is the globe light solid or blinking ?
Me (7/20/2017, 6:37:10 PM): blinking
Ulberto S (7/20/2017, 6:37:35 PM): Do you hear any message when you pick up the
phone ?
Me (7/20/2017, 6:37:56 PM): check to see in internet connection is...
Ulberto S (7/20/2017, 6:38:08 PM): Okay.
Ulberto S (7/20/2017, 6:38:36 PM): Please login to your router settings page and
enable DMZ for the IP address 10.11.14.21 and save the settings.
Me (7/20/2017, 6:40:00 PM): where is enable DMZ?
Ulberto S (7/20/2017, 6:40:30 PM): On your router to where the Vonage device is
connected to.
Me (7/20/2017, 6:41:22 PM): I will have to ask the admin here
Me (7/20/2017, 6:42:14 PM): O well, we'll have to continue later, then. I will have
to ask the admin at my workplace where my device is connected to.
Ulberto S (7/20/2017, 6:42:34 PM): Okay. I will keep the case open. Case number for
reference 131759.
Me (7/20/2017, 6:42:38 PM): OK
Me (7/20/2017, 6:42:44 PM): Thanks. Chat you soon
Ulberto S (7/20/2017, 6:43:16 PM): You are welcome.