Na Toba Bure Resort

Pacific Harbor

Group Members:

Varun Sharma-s11144020

Siva Lal-s11144457

Luisa Kamikamica-s11100822

Abigail Pickering-s11145383

Meeteta Taremon-s11163656
Executive Summary

Bure, Bure, Bure has always been the number one housing face in Fijis native culture. With

majority bure resorts and hotels in Fiji are facing beachfront view and located near oceans

however, Na Toba Bure will initially be located inland away from the ocean. 

Our bure resort will be constructed to provide a place of relaxing, rejuvenating and refreshing

individuals from the everyday hustle and bustle for both the locals and visitors.

The resort will be in partnership with Beqa Shark Dive

Na Toba Bure resort will be a new premiere accommodation located in Pacific Harbor. Our

business planning will outline Na Toba Bure resorts administrative teams, resort objectives with

a clear statement of vision and mission and a detailed marketing plan.

Introduction
Na Toba Bure resort is a 3-star resort, located in Pacific Harbor where it is accessible as it is located in

the adventure capital of Fiji. It is 2km inland away from the Queens Highway, adjacent to Pacific

Harbor Golf course, where the idle land beside Lagoon Resort is situated. The available land, freehold

land vacant land with 1259 square meters with water front is just enough to build a resort such as Na

Toba Bure.The resort is beside the river that leads into the sea. Since the Hotel will work

interconnectivity with the Beqa Lagoon Shark dive, guests from the Beqa Lagoon Shark Dive are

expected to accommodate in our Bure.The Resort is located beside the river that leads to the sea. The

river contains boats for transportation to the shark dive and marine studies site.

The satellite view of the development site when viewed from aerial view is beside the river that leads to

the sea where most of the resorts main activities take place. From shark diving to coral planting.
However only certain age groups are are allowed to the site. Ages from 12-45 years are approved age

groups. Our resort aims to provide the best services to its guests as guests that come for shark diving

view the shark diving services as a world renowned site.

The resort contains:

Four double room assigned to two people. May have one or more beds

Five Triple: A room assigned to three people. May have two or more beds

six quad rooms assigned for four people. May have two or more beds.

Four king room with a king sized bed. May be occupied by one or more people

Three Master suite: Parlor or living room connected to one or more bedrooms separate from the

parlor or living room

The room also contains a pool

For research work it also has its marine lab

Apart from land facilities and activities, four boats are for transportation services along with

equipment’s.

The proposed project is designed to cater for specialists that come into the country particularly pacific

harbor for marine studies and simply for relaxation. Every year marine biologists and other related

fields in the sea visit the site to study sharks, corals, and the marine ecosystem as a whole. The aim for

this project is to accommodate such marketing niche, however we provide for other segments as well.
Accommodation and providing of services to the guest’s expectations will generate tourist’s money

into the economy, the resort, communities and households.

Description of the Product and Services

Na Toba Bures means “the lagoon” when translated in i-Taukei. Na Toba Resort is designed to cater

and accommodate visitors that wish to explore the pristine biodiversity of the Beqa (Be-nga) Lagoon

and reefs. The Lagoon consists sharks that flock the area all year around, where the boldest of Shark

divers hang out with some of the world’s largest and most-feared predators. The proposed project plans

to design a strategic marketing plan that provides for potential target markets at the same time aims to

promote sustainable tourism, environmentally, economically, socio-culturally and also to provide

services to environment and marine scientists which the government and landowners should look into
and preserving and maintain sustainability and combat climate change. The main purpose of the project

is to utilize our natural resources inland, and mainly the marine ecosystem. The resort is named after

the Shark Dive adventure therefore; its collective vision is to promote sustainable tourism, maintaining

its biodiversity while establishing environment oriented business.

Na toba bures is a backpacker resort which is located in pacific Harbour, approximately 2km from the

main Queens highway travelling up the road adjacent the Pacific Harbor Golf course. It is the idle land

close to Beqa Adventure Dive. The project site offers an escape where you will find an affordable

accommodation, authentic local cuisine and a choice of adventure or relaxation.

The resort will offer packages: 5days & 7days depending on the meals with day to day activities,

experiencing the untouched nature of beautiful Fiji Island (paradise). Resort will offer different

facilities like fitness center, beach bar, restaurant, pools, and sporting space: beach volley ball, outside

activities, such as shark diving, diving shows and film shootings. There are also some policies for

activities, such as, age is restricted to certain activities.eg shark diving 18 years above and others. The
resort also has skilled staff and professional team for underwater adventure. The staffs are highly

trained either in the resort or outdoors. Adventure tourists are one of our target markets which are

interested in water activities hence service is provided when paid for. Pacific Harbour contains many

other Resorts therefore prices are determined looking at competitors such as Upsising, Lagoon Resort,

and Nanuku Resort. Locals are very friendly and are highly trained however teams may only have

limited services to a limited number. The resort also contains the freshest locally produced products

which help in utilization of our natural resources inland, and mainly the marine ecosystem. Na Toba

Bure Resort also provide services to other marketing niche and like the nearby competitors, it operates

at the satisfaction of its customers.

Marketing strategies

It is strongly believed that the increase level of marketing strategies through promotion and

advertisement locally and globally helps to attract the attention of many tourists and guests.

However, our business has used two different forms of advertising or promoting our particular

product and service through online marketing strategy and print marketing strategy.

Online marketing strategy

Resort website and online-booking

It has been evident that a large number of travel product are sold online and that is where the

majority of people especially tourists use search engine to find a website for a resort that

provides things that they wanted to explore at or travel to. However, due to this fact that people

engage much to online things, our business have created its own website for easy access for our

international tourists as well as local tourists. Our website is recognized as www.natobabure.com

in which it allows our guests to do their booking online and able to view our services and

activities.

Social Media (Face-book)

Creating a Facebook page for our business is likely the same as the establishment of website as

these are created through online or using internet. Our business has created their own Facebook

page for posting and sharing every detail of its services and activities to attract our guests and

also people who viewed our page and also for making it easy and simple to view what sort of
services and activities provided by Na Toba Bure. Not only that but our Facebook page clearly

explains the uniqueness of our service, price ranges of services or rooms and also guides guests

for finding the easiest way to get in touch with reception about email contact and phone contact

and of to making their booking goes easily.

Print marketing strategy

Print media (Business magazines & Newspaper)

Apart from our online marketing strategy, we have also used print media such as Business

magazines and local newspapers like Fiji Sun to promote and advertise our services and activities

to attract the attention of both our international and local guests. Na Toba Bure used these by

knowing the fact that there are still lots of people who have used to read magazines and

newspaper so we see this as an opportunity to attract people to see the wonderful view, price

ranges for rooms, services and activities we provided.

Brochure

A brochure is one of the simple and easiest marketing strategies for attracting visitors and guests

in such a way that it contains information such as the website, Face-book page, contacts for

booking and a full detail of our business products, services and activities. Providing brochures is

beneficial for our business for the fact that it is a great, simple and easy marketing tool in which

it provides positive press about our business and they are also perfect for trade show and

networking opportunities.

Trade shows

Na Toba Bure works with the Fiji Visitors Bureau

Target market

Our main target market is basically from USA, Europe and Australia due to the fact that the

motivation and interest of tourists from these countries have match our product we established.

In general, our market we are targeting includes divers, honeymooners and families. Although

the American market is by far the largest for dive tourism, around a quarter of the 6 million dive

travelers worldwide are Europeans (usually from UK). Around 70% of European dive travelers

are leisure divers in which they prefer to combine diving and non-diving activities at the

particular destination and often stay at a resort to experience the wide range of activities and

services.

Target market Certified divers Active divers

(%) (%)
USA 12.8 4.2
Europe 6.6 2.2
Rest of the World 2.7 0.9
Total 22.1 7.3
Source: https://www.onecaribbean.org/content/files/DivingCaribbeanNicheMarkets.pdf

The table above clearly shows the pattern percentage for our target market in which the US has

roughly twice as many certified divers as Europe. Only around one third of certified divers can

be described as active divers, that is they would be interested in diving as a holiday or leisure

pursuit. There are approximately 4.2 million active divers in the US and 2.2 million in Europe,

especially from UK, Italy, Germany and France). The rest of the world, largely from Australia,

New Zealand and South Africa account for the remaining 0.9 million.

Competitive Analysis
Because Na Toba Bure is not the only resort exist in Fiji, there are many other resorts around Fiji

and internationally offering the same products and services as it is provided and offered by Na

Toba Bure. These resorts become the competitors in which it leads Na Toba Bure to improve

factors to which its competitors lack or find difficulties in. Below is a detailed list of our local

and international competitors;

Local competitors

Uprising beach resort

This resort is one of the nearby resorts to us located at the end of Beach road along the Queens

Highway in Pacific Harbour. The resort represents a good value with an impressive range of

Fijian beach bungalows with balconies and ocean views, Tree house styled dormitory, new

Deluxe Villas and the famous popular destination for divers, students & volunteer groups,

adventure seekers, honeymooners and for those who simply seeking an ‘island experience with

mainland convenience’. Activities offered in this resort includes diving with sharks at Beqa

Lagoon, scuba diving, horse riding, snorkeling, kayaking, cultural shows and other simple

activities that tourists want to do during their stay in this resort.

Island villas resort

Located in Pacific Harbour and consists of 3 room types which are Double Room with pool

view, Budget Double Room and Villa with private pool. Each room fitted with the usual

amenities that includes air conditioning, washer & dryer, iron & ironing board, free wi-fi, full

sized refrigerator with free bottled water and private bathroom.

Club Oceanous resort

This resort is set in Pacific Harbour and consists of 2 types of rooms which are the King Studio

Room consisting of 2 single beds and 1 extra-large double bed and Standard Triple Studio which

consists of 3 single beds with all rooms are air conditioned, fridge with tea and coffee making

facilities, private bathrooms but most interesting is the outdoor furniture which makes more

comfortable for guests to get fresh air and the view of the river. This resort explores and offers

some of the amazing adventures that are likely the same products and activities we offered which

are shark diving, soft coral diving at Beqa Lagoon, golfing and other wide range of activities that

are centered inland like horse riding, hiking and tour or class about local Fijian culture and

tradition.

Pearl resort

This 4-star resort is located within the paradise Beach road and Beqa Lagoon. The pearl resort is

another accommodation facility that exists in Pacific Harbour and is known as a perfect location

for a romantic Fiji wedding whether at a chapel or the beachside, it depends on where the guests

want to be. The pearl resort has mainly entertained off shore tourists or guests in which it offers

most of the common features or activities such as shark diving, game fishing, white water

rafting, snorkeling, surfing and the golf courses.

Ultiqa Fiji Palms resort

This 4-star resort is also located in Pacific Harbour and has a total of 32 two bedrooms self-

contained apartment. Each apartment has 2 bedrooms with one queen size bed and the other have

two single bed with an air-conditioned, satellite flat screen Tv, separate living rooms open to

balconies or patios, bathrooms and have kitchen with full-sized refrigerator, microwaves and

cooking dishes.
Mango Bay resort

Mango Bay can be found along Fiji’s famous coral coastline and is ideally located in the

Tadrawai ‘Dream water’ valley, a short drive off from Queens Highway. This resort offers

different kinds of vacation packages such as wedding, diving, fishing or adventure seeking

package. Also, Mango Bay is known as an adult market backpacker which offers an eco-friendly,

wide selection of complimentary activities with a relaxed and fun environment for the young

people (Youth). Not only that but this resort is an architecturally designed accommodation

ranges from a traditional thatched Beachfront Bures and a Group Dormitory Bures.

Lagoon resort

Another resort which is located on the idyllic beach in Pacific Harbour and it is known for the

perfect place for businesses or pleasures. The lagoon resort boasting three conference venues that

can hold up to 200 people for conferences, weddings, birthday parties and other kinds of

celebrations.

Nanuku resort

Nanuku resort is 3 minutes drive from Pacific Harbour Village and it is one of the more

established resorts in Pacific Harbour offering a variety of local sightseeing tours and activities

such as diving, kayaking, river rafting and jet-ski tours.

International competitors

Our competitors abroad have been operating for many years as well and have been well

established in the world market with strong communication and marketing network for tourists to
get the attention of their particular product. There are a number of resorts outside Fiji who have

similar product to ours in which what we compete against them and these are;

Lady Elliot Island Eco Resort (Australia)

This is one of the best diving resorts in Australia located at the Southern tip of the Great barrier

reef. Lady Elliot island Resort offers a huge diversity of uncrowded easily accessible dive

locations to experience the biggest coral reef system in the world and boasts 20 incredible dive

sites around the island which are very easily accessible to boat divers.

Uepi Dive Resort (Solomon Islands)

This is one of the leading self-contained dive resorts in the South Pacific based in the Southeast

corner of Uepi Island which is one of the islands in Solomon, providing a similar product as we

offered. Uepi Island Resort offers a number of accommodation styles in both beach front and

garden settings placed to exploit usual breezes and views of the sea and the island at different

rates. It offers teaching the recognized Scuba Schools International (SSI) courses for a Dive

master level in which the studying of the theory part of diving can be taken online in advance

before completing the practical-in-water sessions at the resort.

Hideaway island Resort (Vanuatu)

Located on a private island in Mele Bay, 25 minutes from downtown Port Vila of Vanuatu and is

known as a diver’s paradise in which the island is great for divers and couples. This resort offers

both on land and off land activities which are village walk, Melanesian Feasts, movie night with

free pop corn touring around the island or off island tours and playing golf courses from on land

activities while off land activities includes diving, snorkeling, underwater post office and

kayaking or standup paddle boards.

Other international competitors:

Pacific Resort Aitutaki (Cook Islands)

Dive Munda Resort (Solomon Islands)

Literature Review

The interesting facts about having resorts in the Pacific Harbour is all about attracting tourists

and showing them our traditional hospitality and what kind of activities we have for them.

We as a group did a small review on the following resorts which located in the pacific harbor:

1.) Uprising Resort

The 3.5 star rated resort is a very special part of Fiji. For a considerable length of time, Fiji local

people have known and cherished Deuba Beach which extends for kilometer after superb

kilometer from Pacific Harbor off into the separation toward the east around a monstrous inlet.

Uprising is located at the water’s edge at the end of the beach road, a tranquil side-street off the
primary Queens Road which runs along the south shoreline of Viti Levu between the Nadi and

Suva. A 15-minute walk, or brief taxi ride (F$3-$4.00) up Beach Road carries you to The Fiji

Arts Center at Pacific Harbor with its fifty or more shops (counting a general store), around

twelve eating places and the Fiji social shows and shows. What truly makes Uprising so

extraordinary thus exceptional is the fabulous blend of customer base they appreciate. There are

a lot of Backpacker Hotels in Fiji of fluctuating measures, yet there are not many retreats which

take into account a blend of families, couple and explorers together. The Treehouse Dorm at

Uprising is generally excellent quality and has a value which draws in the better quality

explorers. Explorers from everywhere throughout the World and families and couples blend

joyfully and this assorted variety conveys a charming air of unwinding just as vivacity and fun.

Occupants of Pacific Harbor appreciate this environment as well and it's not in the slightest

degree surprising to wind up talking to a nearby over supper or a beverage. The sea shore

volleyball court is consistently being used and all the Resort's exercises are occupied and all

around belittled. And some of the activities uprising resort has for the tourists are just amazing.

For example, the first Firewalkers at the Arts Center, appreciate swimming on the grand coral

gardens in the Beqa Lagoon, take a day stumble into Suva City, take the shark-taking care of

excursion, do a Jet-ski Safari, go wreck jumping and wilderness boating, experience Kula World

and Zip Line Fiji, appreciate golf on the 18-opening green at Pacific Harbor.

2.) The Pearl Resort and Spa

A modernized and redesigned full-administration resort inn, kilometers of white sand sea shore,

a great fun 18-gap green, The Pacific Harbor Arts Village, shops and bistros over the street and

Suva City inside an hour's drive (50km). The Pearl resort has many kiwi travelers because the

flight is directly connected to Auckland and Suva. Just as being an ideal spot for a Fiji occasion,
the area is additionally perfect for those wishing to consolidate business and delight by using Fiji

Airways direct administrations from Auckland to Suva and maybe joining a stay at The Pearl

Resort with a retreat further along the Coral Coast, or remaining at Denarau or on a seaward

island; at that point withdrawing from Nadi back to New Zealand. On our visit to the pearl resort

we were delighted to see the whole place alive and busy with guests with a wonderful

environment and surroundings. There is a fabulous decision of feasting alternatives including

their up-showcase "Entice Restaurant", the waterway side Riviera Restaurant and Bar, the Pacific

Bar and Grill disregarding the gold fairways, the swim-up Pool Bar. The hotel is verged on one

side by a stream and furthermore faces great Deuba Beach (swimmable at all tides) with sees out

over the Beqa Lagoon to Beqa Island in the center separation. There is a marina on the stream

and visitors remaining in the Premium Marina View Rooms appreciate viewing the comings and

goings of the cruising yachts as they enter from the sea and the exercises of the exchange

pontoons serving Beqa Island and the different island resorts out in the Beqa Lagoon. The rec

center at The Pearl Resort merits a unique notice. It is completely cooled and situated in an

especially quiet setting neglecting a lily lake and is completely furnished with a full scope of

gear which we saw as in phenomenal request. The Pearl Spa is another invite office and offers a

wide scope of medicines. This is a standout amongst other prepared retreats in Fiji and a few of

the offices and administrations are accessible to visitors at no extra expense. Notwithstanding the

abovementioned, visitors appreciate Fijian amusement at breakfast and supper. The guests do

enjoy their stay and the staffs are very friendly and honorable to the travelers.
 Esstimated Marketing Budget For Na Toba Bure Resort for 3 Years
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL
Marketing Activities
Online Marketing
Facebook Advertisement $2,500 $1,200 $2,000 $2,000 $1,000 $1,500 $900 $1,250 $2,000 $990 $1,200 $2,560 $19,100
Instagram Advertisement $1,500 $800 $900 $500 $1,200 $1,000 $850 $900 $1,000 $1,300 $1,200 $2,000 $13,150
Creating Website $1,000 $1,200 $1,000 $1,200 $900 $700 $800 $1,100 $900 $1,000 $1,000 $1,000 $11,800
Youtube Video $2,000 $1,000 $1,000 $1,200 $995 $900 $1,000 $1,200 $1,250 $1,000 $900 $1,100 $13,545
Total Online Marketing $57,595.00

Print Marketing
Pamphlets $1,000 $1,000 $1,000 $900 $1,200 $1,500 $1,000 $700 $800 $990 $1,000 $1,000 $12,090
Brouchers $900 $500 $500 $600 $700 $800 $1,000 $1,200 $1,250 $950 $990 $1,000 $10,390
Magazine $1,100 $1,000 $1,000 $900 $800 $1,200 $900 $1,300 $1,200 $1,500 $900 $1,200 $13,000
Total Print Marketing $35,480

Domestic Advertising
Fiji Times $2,000 $2,500 $1,000 $1,200 $1,300 $1,250 $1,500 $1,000 $1,300 $1,250 $1,000 $1,200 $16,500
Fiji Sun $2,000 $2,500 $1,200 $1,000 $1,000 $1,250 $900 $1,250 $1,000 $1,200 $1,260 $1,250 $15,810
FijiOne $2,500 $2,000 $1,500 $1,000 $1,300 $2,000 $2,300 $2,500 $2,400 $1,500 $2,000 $2,000 $23,000
Total Domestic Advertising $55,310
Total Marketing Cost $148,385.00
Human Resources

Na Toba Bure Resort aims to focus extensively on recruiting and maintaining high-quality staff.

We believe it is important to lead the salary market since the resort will be a little outside town.

We will assure to be an agency that respects consistency for workers and overall we want clients

to establish relationships with management. This would eventually reduce the cost of employee

turnover and training.

Our basic plan is to operate an organization that is highly active with an open communication

channel and making decentralized decisions. The administrative will encourage activities that are

both enjoyable and demanding for the workers also to provide a degree of flexibility for

employees. To constantly encourage and acknowledge feedbacks. While our resort aims to

provide ample support to allow our employees to maintain self-control and encouragement, so

instead of control the supervisors will be equipped and trained to encourage and direct their
employees. Workers can earn indirect benefits such as free resort entry and other service

discounts in regards to the base pay earned.

Na Toba Bure resorts organizational structure are as follows:

i. Chief Executive Officer

ii. General Manager

iii. Revenue Manager

iv. Room operation & Guest Services

v. Food & Beverage

vi. Human resources

vii. Marketing & Accounts

viii. IT Department

In this project, there will be 8 major departments. The people who will look at the general

outlook of the resort are the General Manager, Sales and Marketing Manager, HR Manager,

Food & Beverage Manager and Room Operation & Guest Services Manager and Revenue

Manager. Our intention to start and run the business at Na Toba Bure Resort is to not slack on

human resources we will be using to ensure that the resort will attain their envision height.

The roles and responsibilities is stated below

Chief Executive Officer

• Make important decisions affecting the overall structure of the resort

• Behalf of the company will reach out to high-level clients and companies

• Liaise with General Manager of the resort for the efficient operation
General Manager

• Ensure that all departments are organized efficiently

• Make strategic decisions on behalf of the company, through consultation with the chief

executive.

Human Resources

• Responsibility for the selection and recruiting of the right workers at Na Toba Bure Resort

• Conduct regular performance reviews and ensure that workers are sufficiently compensated

with incentives or other rewards

• Establish an effective employee welfare program

Revenue Manager

Responsible for all pricing and the decisions relating to it

Ensure that the resort income outlays the expenses

Responsible for identifying new revenue prospects

Responsible for analyzing monthly performance of the resort and providing summary reports.

Accountant

• On behalf of resort collects and prepares all financial records

• Design and check that the budget for Na Toba Bure resort are executed effectively

• Ensure that the resort updates and file tax returns for the concerned tax authorities

Purchasing Manager
• Responsible for the purchasing of products on behalf of Turtle Beach Resort

• Operates with both the accounting and inventory department to determine what products will

be procured

• Responsible for establishing a mutually beneficial partnership with reliable suppliers and

distributors and purchasing from them

Sales and Marketing Executives

• Accountable for carrying out strategic research to constantly define target market and potential

customers

• Responsibility for the drafting and executing successful marketing campaigns for Na Toba

Bure Resort

• Consult and negotiate on behalf of the Resort with high-end customers and businesses.

Driver

• Whenever the need occurs, make sure that correct materials are collected and distributed to the

resort that match the vouchers

• Liable for the vehicles used and any minor maintenance work that might need to be done

• Ensure that all comply with all road rules and regulations when driving

Cleaners

• To make sure the entire beach resort are cleaned frequently throughout all times

• Ensuring that the restrooms is cleaned as often as possible for both visitors and employees
• Responsible for adequately storing cleaning materials that restocking the depleted

Security Guards

• Monitor the security cameras as well as frequently check that everything is fine

• Helps ensure that the premises is safeguarded at all points of time, particularly whenever there

are visitors at the Na Toba Bure resort

• updates safety and security awareness to employees.

Na Toba Bure Resort will follow a multi-functional team tactics to handle the day-to-day

operations of resort, as well as the existing and new company-service packages. The admins will

constantly train the employees so that they can have enhanced skills that are important not only

to help the business develop but also to differentiate themselves from the colleagues well into the

hotel industry, since we want the resort to operate smoothly with as few hitches as possibly,.

Eventually having people from different departments will have its benefits; and importantly,

successful teams will have the management team's guidance and support.
Operations

Human Resources Requirements

Pay

Natoba Bure is just a 3star resort, therefore pay system is not as complicated. From the general

manager to front line staff’s wages and salaries are documented that indicate the employees

monthly service price, tax assessment, deductions and monthly net wage.

Salary comparison High SCH Certificate/Diplom Bachelor’s Master’s

by Education a Degree Degree

annually FD($)
General Manager 12,600
Executive Assistant 12,000

Manager
Personnel 4,260
Accounting 3,940
Marketing and 8,470

Sales
Engineering 6,760
Purchasing 6,200

Salary High SCH Certificate/Diploma Bachelor’s Master’s

comparison by Degree Degree

Education

annually FD($)
House Keeping 3,560
Front Office 3,850
Security 3,500
 Chefs 5,920
Restaurant 4,140

staffs
Bars 4,140
Banquet and 3,390

Catering
Room Service 3,390

Training

Na Toba Bure resort requires all employees to go through training programs offered by resort or

the Fiji government for the effectiveness of operations. Training sessions comes in a one on one

training format or full-fledged training sessions It is essentials that workers are trained and

refreshed to best perform in respective jobs and continue to achieve resort goals.

Natoba Bure Resort offers training to staffs and in the Resort and Diving Education

Resort Training Diving Training

 Section One: Education

Food and Beverage-  Role of Sharks in the Ecosystem

 Start with Orientation  Dive or snorkel with sharks

 Create and Upgrade your training  Threats to sharks, help procedures

 plan  Contributing to citizen science and

 Guidance and observation research

 External training

 Implement Upskilling

 Latest tech training

 Recognize top employees

 Perform evaluation

 Team building Exercise

 Keep records

House Keeping-

 cleaning skills

 Use of Equipment and PRODUCTS

 Guest Etiquette and Interaction

 Presentation

 Communication

 Health and Safety and Fire Protocol

For the rest of the departments training

programs are also offered in departments

so that employees are updated with latest

developments
 Training programmers such as safety

measures are also paramount from

management level to front lines:

First Aid programme

Latest Pandemic

Natural disaster drills

Staffing/Recruitment

Although the resort is only a three-star hotel it still requires genuine and skilled staffs for the job

descriptions it seeks for an individual. Therefore, all candidates need to meet the job criteria of

the desired position.

Administrative Services

The main purpose of Administrative Service is to have an outlook for technical services in order

for the whole water management organization may function effectively. A Toba Resort is a 3-

star complex hence not much complexity, however the existence of the marine lab and pool will

require technical assistance.

Job Analysis

Organizational Analysis

Organizing Job

Analysis Programme

Deciding the uses of job Analysis Information

Selecting representative jobs for analysis

Understand job design

Collection of Data

Developing a Job Description

Preparing a job Specification

Employee relationship management

Human Resource HR shared service HR consulting E-HR

Org
Payroll Factory Model Outsourcing/Evaluation Workforce

management
HR admin Expertise in HRMS Business case Employee self

Preparations service
Training Program Workflow and case Human Resource Tool Applicant track on
 management tool Evaluation boarding
Recruitments Strategically chosen

locations
Benefits