SIP Details

Student Name Vineet Jain

Enrollment Number
Name of the SIP
Company
Sector/Industry of the SIP
Profile Offered
19BSP3231
EduMentor Educational Services
Education
Marketing and Operations

1. People Management skills

During the initial phase of my internship, I was in Marketing Department. I was given the project
named Board Centre Activity which is the mass marketing event of the company. This activity
takes place all over Delhi-NCR region and over 3000 people are involved in this activity. I was
given the position of Zonal Manager of East Delhi region. My responsibility was to form a team
of my own, train them properly and get them ready to execute the activity. I hired over 70
students from different colleges for the position of Manager and Associates, trained them all and
selected best 40 students for the activity. Handling that much people needs a lot of patience and
confidence that I gained during my internship. Good judgment skills are required to select
students and you have to build a trust with your team so that they all listen to your instructions. I
learned a lot of people skills while handling the team of 35-40 members during BCA.

2. Customer Relationship Management

During the later part of my internship, I was handling the operations work of my centre
(Indirapuram) and I was the Operations Manager. Due to COVID-19, all educational institutes
were closed and EduMentor , for the first time, provided online classes to all the students. Since,
it was new for all the students as well as for the company. It was a quite difficult time for the
students to access online classes and study material. So I, as an Operations Manager, was
responsible to handle their queries and resolve them. Making parents and students comfortable to
online classes and side by side recovering fees from them taught me that how a happy and
satisfied customer will always be ready to open up its wallet for the company and how to make
them long-term partners for the company. An unsatisfied customer will never be ready to pay the
price and will spread bad publicity of the company.