The Seven Cs of Effective Communication

A. Add Completeness to the following statements:

1. Fax 1: Please fax me in return the departure from Singapore to Hong Kong on the 8th.

2. Fax 2: How come my request for an interview letter did not receive a response?

B. Add Conciseness to the following statements:

1. Such refreshing comments are far and few between.

2. Please be advised that your admission statement was received.

3. Please find attached the list you requested.

4. The receipt that is enclosed documents your purchase.

5. We hereby wish to let you know that our company is pleased with the confidence you have
reposed in us.

C. Add Consideration to the following statements:

1. You failed to enclose your check in the envelope.

2. I am delighted to announce that we will be extending our hours to make shopping

more convenient.

3. You are completely off base in your proposal.

4. It is impossible to open an account for you today.

5. We don’t refund if the returned item is soiled and unsalable.

D. Add Concreteness to the following sentences:

1. Eastern Europe is making progress in obtaining investments.

2. Grades of students will be sent to you by the school.

3. The function of this office is the collection of payment and the compilation of statements.

4. Students held the meeting in the office.