SKF Product

Support Plans (PSP)

Hardware and Software plans for Europe

Protecting your technology investment

SKF is committed to providing the best customer and
product support in the industry. Our goal is to help you
get the greatest return on your investment by assisting
you in extending the life of your product and facilitating
the success of your reliability program. SKF Product
Support Plans are key to advancing your technology
along with your business.

Choose from Software or Hardware

Premier plans
PSP customers receive full benefits of product upgrades,
preventive maintenance, loaner units and unlimited
access to SKF’s @ptitude Exchange knowledge based web portal.

Services and benefits

• Stay current and competitive with an upgrade strategy offering major firmware and software
releases
• Unlimited access to Technical Support via telephone and e-mail
• Annual Preventive Maintenance keeps your equipment running optimally, ensuring the
reliability of your data collection and extending the life of your products
• Convenient repair process reduces paperwork and ensures quick return of your equipment
with loaner units guaranteed to Premier level customers
• Proactive notification of maintenance releases
• Calibration of your data collector as often as your company standards require
• Unlimited access to SKF @ptitude
Exchange web portal, that offers
hundreds of white papers, tutorials and
interactive services to help you become
more efficient effective and profitable

PSPs ensure convenient, quality service

and the peace of mind knowing that
SKF’s skilled technical professionals are
there to help. Look inside for details on
which Product Support Plan will best
meet your maintenance program and
business goals.
Hardware
SKF Product Support Plan

Customer benefit Product warranty Premier

Telephone support 180 days

Yes
Unlimited toll-free telephone technical support. from purchase

E-mail support 180 days

Yes
Unlimited technical support via E-mail. from purchase

Firmware upgrades
New additions to the firmware that provide enhancements and/or functionality and
No Yes
are identified by a new version number, e.g. 1.5 to version 1.6 for a minor upgrade;
or e.g. version 1 to version 2 for a major firmware upgrade.
Firmware maintenance releases
Performance related maintenance modifications to facilitate the usability of existing Yes E-mail notification
program features and/or functionality.
Hardware repairs
Yes,
Labor and material costs to repair product failures that result from normal use. Yes
priority status
Accessories are not included.
Unlimited calibration Yes,
As frequently as your company requires calibration certification to meet your ISO included in
No
compliance standards for equipment maintenance. Calibration in accordance to ISO annual preventive
10012-1 is available upon request. maintenance
Annual preventive maintenance
Ensure reliability of your data collection and assisting you in extending the life of
your product. Includes full system functionality check and shaker test; replacement
of damaged connectors; 26-point route verification; battery replacement(*); No Yes
contacts cleaned and repaired; keypad cleaned and repaired; pop-out lens polish or
replacement; ISO calibration.
*(Batteries for legacy products are available only while supplies last.)
Hardware loaner unit
Yes,
A similar type or “like-kind” product provided on a temporary basis while the No
guaranteed
originally purchased product is being serviced.

Standard air/ Priority air/

Delivery of product – after repair and maintenance
no charge no charge

Hardware upgrade discount

Hardware upgrade discount is only applicable to SKF Microlog CMVA 55/CMVA 60
being upgraded to a Microlog CMVA 65. System conversions, such as CMXA to No 40% Discount
CMVA are not considered hardware upgrades; however, special trade-in terms are
available.
@ptitude Exchange full site subscription
@ On-line knowledge portal that provides engineers, operators and managers
with asset maintenance and reliability expertise. Hundreds of white papers, No Yes
interactive services, tutorials and more are available 24 hours a day. Visit www.
aptitudexchange.com for details.
Inquire database
WWW Exclusive access to the PSP level of the Inquire database containing technical No Yes
articles, application notes and Frequently Asked Questions (FAQs).
Customer Support
Proactive customer contact designed to keep you informed of maintenance releases No Yes
and important product information.
 Software
SKF Product Support Plan

Customer benefit Product

warranty
Premier

Telephone support 180 days

Yes
Unlimited toll-free telephone technical support. from purchase

E-mail support 180 days

Yes
Unlimited technical support via E-mail. from purchase

Software upgrades
New additions to the software that provide enhancements and/or functionality and are
No Yes
identified by a new version number, e.g. 1.5 to version 1.6 for a minor upgrade; or e.g.
version 1 to version 2 for a major software upgrade.
Software maintenance releases
Performance related maintenance modifications to facilitate the usability of existing program Yes Yes
features and/or functionality.
@ptitude Exchange full site subscription
@ On-line knowledge portal that provides engineers, operators and managers with asset
No Yes
maintenance and reliability expertise. Hundreds of white papers, interactive services,
tutorials and more are available 24 hours a day. Visit www.aptitudexchange.com for details.
Inquire database
WWW Exclusive access to the PSP level of the Inquire database containing technical articles, No Yes
application notes and Frequently Asked Questions (FAQs).
Remote workstation access
Allows our technical support experts to simultaneously communicate with you and your No Yes
computer system. In most cases, the problem is resolved right over the phone.
Customer support
Proactive customer contact designed to keep you informed of important product No Yes
information.

Product training
No Yes
Web-based product training.

Not all levels of PSP are available for older products.

Ask your local SKF Representative about custom designed enterprise-wide PSP Plans.

Plan content may vary by region. For additional information and Technical Support, please contact your local SKF
Representative.
SKF Product
Support Plans
Security and savings worksheet
(PSP) Service provided
Estimated
cost
PSP
Product
warranty
Hardware and Hardware example
Software Telephone support

E-mail support

Firmware upgrades

Firmware maintenance releases

Hardware repairs

Unlimited calibration

Annual preventive maintenance

Hardware loaner unit

Delivery of product – after repair and maintenance

Hardware upgrade discount

@ptitude Exchange full site subscription

Inquire database

Customer support

Software example
Telephone support

E-mail support

Software upgrades

Software maintenance releases

@ptitude Exchange full site subscription

Inquire database

Remote workstation access

Customer support

Product training

Total cost
Cost savings with PSP
Prices applicable for thirty (30) days.

SKF Reliability Systems

Web Site: www.skf.com/cm
Plan content may vary by region. For additional Information, please contact your local SKF Representative.

• ® SKF, Microlog and @ptitude are registered trademarks of the SKF Group.
• All other trademarks are the property of their respective owners.
© SKF Group 2007
The contents of this publication are the copyright of the publisher and may not be reproduced (even extracts) unless
permission is granted. Every care has been taken to ensure the accuracy of the information contained in this publication
but no liability can be accepted for any loss or damage whether direct, indirect or consequential arising out of the use of
the information contained herein. SKF reserves the right to alter any part of this publication without prior notice.
Publication CM2308 EU (Revision A, 3-07) • Printed in the United States of America