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    Test 1untitled

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    Valar Mathi
    This document contains a summary of metrics from February 2, 2020 to April 26, 2020 reported on a weekly basis. It includes key performance indicators such as the percentage of changes that caused events, percentage of events caused by changes, average duration of outages caused by changes, and service level agreement breach percentages for CAPAs, action items, and break fix items. It also contains totals for severity 1 and 2 tickets as well as the percentage not resolved within 24 hours.

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    Test 1untitled

    Uploaded by

    Valar Mathi
    6 views2 pages
    This document contains a summary of metrics from February 2, 2020 to April 26, 2020 reported on a weekly basis. It includes key performance indicators such as the percentage of changes that caused events, percentage of events caused by changes, average duration of outages caused by changes, and service level agreement breach percentages for CAPAs, action items, and break fix items. It also contains totals for severity 1 and 2 tickets as well as the percentage not resolved within 24 hours.

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    This document contains a summary of metrics from February 2, 2020 to April 26, 2020 reported on a weekly basis. It includes key performance indicators such as the percentage of changes that caused events, percentage of events caused by changes, average duration of outages caused by changes, and service level agreement breach percentages for CAPAs, action items, and break fix items. It also contains totals for severity 1 and 2 tickets as well as the percentage not resolved within 24 hours.

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    6 views2 pages

    Test 1untitled

    Uploaded by

    Valar Mathi
    This document contains a summary of metrics from February 2, 2020 to April 26, 2020 reported on a weekly basis. It includes key performance indicators such as the percentage of changes that caused events, percentage of events caused by changes, average duration of outages caused by changes, and service level agreement breach percentages for CAPAs, action items, and break fix items. It also contains totals for severity 1 and 2 tickets as well as the percentage not resolved within 24 hours.

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    Table of Contents

    Summary of Metrics (6/10/2020 6:23:09 PM).......................................................................1


    Date: Between 02/02/2020 12:00:00 AM - 04/26/2020 12:00:00 AM Select View by: Weekly FAQs | Slack us: #oci_ops_reporting | Data Refreshed at: 2020-06-08 06:05 GMT Last Quarter Current Quarter

    QoQ% Change Count


    24K 80%
    02 Feb 09 Feb 16 Feb 23 01 08 15 22 Mar 29 05 Apr 12 Apr 19 Apr 26 Apr Average
    Summary Filter 20 20 20 Feb Mar Mar Mar 20 Mar 20 20 20 20 19898
    20K 60%

    QoQ% Change Count


    20 20 20 20 20
    Summary View 48.36%
    44.27%
    % Of Changes that Caused Events 1.12% 1.64% 0.00% 0.00% 0.00% 0.00% 0.00% 1.32% 0.00% 1.23% 0.00% 0.93% 0.89% 0.56%

    Change Count
    16K 40%
    Outlier % Events Caused by Change 50.00% 50.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 100.00% 0.00% 50.00% 100.00% 33.33% 1372513725 1379213792
    1187911879 1224512245
    Non-Outlier Avg Durtn of Outages Caused by Change 3,428 82 0 679 0 0 698 12K 15.54% 12.63% 20%
    Avg Inc Durtn Events Caused by Change 7,688 66 4,580 679 649 383 2,341 8007
    L3 8K 0%
    % Of Impact Duration Caused by Change 100.00% 47.13% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 14.69%
    Clay Magouyrk -10.78%
    % of CAPAs that Breached SLAs 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 4K -20%
    L4 % of Action Items that Breached SLA 0.0% 0.0% 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6%
    0K -40%
    Aaron Spinks % of Break Fix Items that Breached SLA 0% 100% 0% 0% 0% 0% 0% 20% 10% Mar 01 19 Sep 01 19 Mar 01 20
    Sev 1/2 Ticket Total 166 212 83 227 155 140 259 189 213 134 227 607 246 220 Jun 01 19 Dec 01 19
    L5
    % Sev 1/2 not Resolved within 24 Hrs (TTR) 12.65% 5.19% 7.23% 4.41% 5.81% 8.57% 5.41% 5.82% 4.23% 5.97% 4.41% 1.15% 4.88% 4.90% Fiscal Quarter
    None
    % Events Caused by Change % Of Changes that Caused Events Event Tickets
    Project QoQ % Events Caused by Change
    100% 1.95% 3
    140 300%

    QoQ % Events Caused by Chan...


    None
    1.65% 120 116 250%

    Events Caused by Change


    Color by: 80%
    2 209.09%
    None 1.35% 100 200%
    87 87
    60% 80 150%
    1.05% 68 68 67 67
    1 60 56 56 100%
    0.75% 55.36%
    40% 40 50%
    33.33%
    0.45% 0 22
    20 0%
    -1.47%
    20% -16.42%
    0.15% 0 -50%
    Mar 01 19 Sep 01 19 Mar 01 20
    -1 Jun 01 19 Dec 01 19
    0% -0.15% 02 09 16 23 01 08 15 22 29 05 12 19 26
    02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 Feb Feb Feb Feb Mar Mar Mar Mar Mar Apr Apr Apr Apr Fiscal Quarter
    16 Feb 20 15 Mar 20 12 Apr 20 16 Feb 20 15 Mar 20 12 Apr 20 20 20 20 20 20 20 20 20 20 20 20 20 20

    QoQ% Sev1/2 Not Resolved within 24 Hrs


    Avg Durtn of Outages Caused by Change % Of Impact Duration Caused by Change Change Tickets 8,000 7490 7490 50%

    QoQ% TTR more than 24 Hrs


    Sev1/2 Not Resolved within 24...
    3,750 100% 120 7,000 39.43% 40%
    6475 6475
    34.00% 32.28%
    6063
    3,250 6,000 30%
    100
    80% 5,000 4895 4895 20%
    2,750 15.68%
    80 4,000 3653 3653 10%
    2,250 60% 3,000 2620 0%
    1,750 60 2,000 -10%
    40% 1,000
    1,250
    40 -19.05% -20%

    750 0 -30%
    20% Mar 01 19 Sep 01 19 Mar 01 20
    20 Jun 01 19 Dec 01 19
    250
    Fiscal Quarter
    -250 0% 0
    02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20
    16 Feb 20 15 Mar 20 12 Apr 20 16 Feb 20 15 Mar 20 12 Apr 20 16 Feb 20 15 Mar 20 12 Apr 20 QoQ% Sev 1/2 15 min OLA Breached
    8,000 96%

    QoQ% Sev 1/2 15 min OLA Bre...


    7,000 6861 84%

    Sev1/2 15 min OLA Breached


    % Sev 1/2 not Resolved within 24 Hrs (TTR) % Sev 1/2 15 min OLA Breached (TTFR) Sev 1/2 Ticket Total 77.57% 6643 6643
    14% 16% 700 6,000 5840 5840 72%

    14% 5,000 4624 4624 60%


    12% 600
    4,000 48%
    12% 38.88%
    10% 500 3,000 36%
    2604 2604
    10% 26.30%
    8% 400 2,000 1875 24%
    13.75%
    8% 1,000 12%
    6% 300 3.28%
    6% 0 0%
    Mar 01 19 Sep 01 19 Mar 01 20
    4% 200 Jun 01 19 Dec 01 19
    4%
    Fiscal Quarter
    2% 2% 100

    0% 0% 0
    02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20
    16 Feb 20 15 Mar 20 12 Apr 20 16 Feb 20 15 Mar 20 12 Apr 20 16 Feb 20 15 Mar 20 12 Apr 20

    % of CAPAs that Breached SLAs % of Break Fix Items that Breached SLA % of Action Items that Breached SLA
    100% 100% 100%

    80% 80% 80%

    60% 60% 60%

    40% 40% 40%

    20% 20% 20%

    0% 0% 0%
    02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20 02 Feb 20 01 Mar 20 29 Mar 20 26 Apr 20
    16 Feb 20 15 Mar 20 12 Apr 20 16 Feb 20 15 Mar 20 12 Apr 20 16 Feb 20 15 Mar 20 12 Apr 20

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