Guest Room Management System

Technical Document
Version 0 – June 2019

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 Guest Room Management System (GRMS) | Technical Document
1. General Energy Management System Requirements | 2. Guest Room – Lighting

Guest Room — Energy Management Systems

Energy management systems are now an essential item in all Ultimate Luxury,
Luxury and Upper Upscale Hotel guest rooms. Approved systems provide the
ability to enhance the guest experience and increase comfort while minimising
energy wastage.

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 Guest Room Management System (GRMS) | Technical Document
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1. General Energy Management System Requirements

1.1 Occupancy Detection Systems Further Thermostat information:

—— Thermostats must support local power input.

—— Key card occupancy readers are no longer acceptable in any shape or form.
—— Solar powered thermostats are not deemed suitable for guest room
—— RFID Access control integrated into the door leaf, door lock or outside corridor applications at this moment in time due to rooms often remaining in
panel via touch point, combined DND / Bell touch panel to control locking darkness for extended periods.
system and GRMS is a Brand Standard requirement.
—— Must support both 24VAC and 220-230 VAC fan coil unit operation.

—— Must support 0-10 VDC for actuator control.

1.2 Thermostats
—— Ability to function in standalone mode in the event of network failure.
Multi Point Readings - Each of the guest panels is to have an integrated —— Support built in occupancy with optional humidity detection.
temperature sensor, accurate to 25°c to give average multiple readings from
—— Support lux level sensor (Day/Night).
various locations around the guest room. Using the average temperature from
these sources, means that for the first time, HVAC control is based on a truly —— Support additional inputs for current sensing / External Temperature probes.
representative picture of the full room, not just at the thermostat.
—— Support Green Mode button on thermostat for environmentally
conscious guests.
Localised Overnight - At night, when the room is occupied and in ‘All Off’, condition,
the system should ‘move’ the source of temperature readings to use data from the —— Support additional Thermostat for large suites.
bedside panels, this represents how the room is being used. By using this localised (1 FCU controller + many thermostats)
data, maximum comfort will be provided, contributing towards a great night’s sleep.
1.3 Occupancy Sensors
Green Mode – This will allow guests to opt in to further energy savings with a single
tap on the thermostat. Green mode moves the temperature set point or dead band
—— Must support both motion and body heat signature detection
to an optimised mode. Guests are then thanked for their support directly on the
(Presence Detection)
display. The option to have this branded to include sustainability messaging linked
to AccorHotels loyalty programme must be provided. —— Occupancy sensors are to be provided in bathroom and lounges for suites for full
guest room coverage. Time delays where applicable should be set to no
VIP Mode - While smart room conditioning is optimal for energy and is seamless for less than 30 minutes in bathrooms
most guests, VIP’s can be treated a little differently. When a room is in to VIP mode, —— Support the ability to turn off via software any status LED indicator
all automation in the room is disabled until check-out.

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—— Support local power Inside Main Door RMS Panel must clearly indicate :

—— Support lux level sensor. —— Do Not Disturb

—— Motion and Infra-Red heat sensors MUST be used in all room types. —— Make up Room (Signal sent to Butler or Housekeeping Services)

—— Preference for ‘built in’ detectors within thermostat or switches to be given. —— Outside (corridor) panel must clearly display:

—— Door Bell (NOTE: If DND is activated, the doorbell is to become inactive)

1.4 Door / Window Sensors
—— RFID Door Lock Control Touch Point (If not, contacts embedded into door leaf)
—— Must support magnetic contact and infrared optical sensing (Guest indicator —— MUR Indicator – is acceptable but no longer a requirement for Security reasons
“door open” alert to RMS Panels) but must be visible on the Department dashboards.
—— Support local power —— Ultimate Luxury Hotels Only – “Please Wait” indicator from push button in WC’s.
—— In case of battery power sensor, battery must have 1-year minimum life (local and
remote low battery indication is required) 1.7 IPTV Interface Provision
—— Support the ability to turn off any status LED indicator via software
—— Interface to IPTV provider (Locatel/VDA or other approved system) must be
provided to display welcome scene, display room settings, and control HVAC,
1.5 Curtain Control Provision Lighting etc.

—— In all cases instruction must be given to the MEP contractor to provide an

individual power, fused spur located for easy access behind curtain pelmet. Left
1.8 Wireless Smart Gadget / iOS / Android Control.
or Right side or both as required. This facilitates the addition of curtain control at
—— Control of guest room temperature control, fan speed control, lighting, window
a later stage.
shading control, television, room service, DND/MUR must be provided to all
—— Curtain controls must be fully interfaced with all lighting and energy Ultimate Luxury Brands using in-room smartphone applications or guest room
management systems proposed in this document. control tablet(s).

—— In all cases interface to the GRMS via iOS / Android / NFC devices must be
1.6 Do Not Disturb provided to support the ability for alternate control for Luxury and Upper Upscale
Brand Guest Suites as a minimum.
DND / MUR integration into bedside RMS panels are now a required feature of
—— This control system is Mandatory for the Ultimate Luxury Brands, all Room Types.
all Accor- Ultimate Luxury, Luxury and Upscale Brand Hotel guest rooms in a
networked configuration.

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1.9 Property Management System Interface.
—— System must support full integration with Opera. The GRMS manufacturer
should have their own Micros certified interface and shall provide the Opera Part
number for verification. Third party software PMS interfaces are not acceptable.
—— Must support room status change from unsold to sold.
—— Support web-services in order to allow check-in desk staff to auto-set guest
temperature, IPTV preferences, lighting and welcome scene upon arrival.
1.10 Rooms / Housekeeping / Engineering
System Interface
—— Must support room status coordination with inter-departmental interface
to engineering, rooms and housekeeping, with discreet visual status display
indicator at corridor Access / DND panel.
—— For Ultimate Luxury Hotels ONLY, a ‘please wait’ indicator button should be
provided in all the W.C’s.
1.11 Energy Management Control System
Requirements
—— Support server-to-server interface with Vingcard and Kaba Saflock, Locking
systems only.
—— Support electrical and BTU time of use metering.
—— Support specialised guest room technology open standards similar to MODBUS IP
for each Room control unit. Proprietary protocols shall not be acceptable.
—— Support Bacnet IP interface to BMS systems.
—— Support off-site data redundancy for 3 years minimum.
—— Be of solid-state design to reduce possible downtime.
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—— Support multiple user security policies.
—— Support detailed device-by-device monitoring and control.
—— Support different profile types for different room types.
—— Support different profile types for different HVAC configurations.
—— Support full remote web access, monitoring and control. The GRMS manufacturer
should have their own software. Third party software shall not be acceptable
—— Support Multi-property monitoring, control and energy consumptions analysis.
1.12 Communications
—— Hotel New Build – All network communications must be hardwired inside
the room and from to room. Each Room control unit shall have a direct
communication over TCP/IP at room level to ensure real-time communication
to the GRMS Server and 3rd party TCP/IP systems. Room to room looping is not
acceptable to avoid single point of failure of data and latency.
—— Hotel Refurb – All network communications must be wireless inside the room
and from room to room in order to facilitate future structural or cosmetic
changes to the property.
—— Devices shall not interfere with property Wi-Fi signals.
—— Devices should from a mesh network supporting multiple paths of
communications. (e.g. Zigbee)
—— Device communications should be encrypted and secure.
—— KNX is not recommended to be used in any Accor Ultimate Luxury, Luxury or
Upper Upscale Brand properties.
—— Where KNX protocol is being used, written proof from the KNX association and
KNX manufacturer (both) shall be provided to confirm the following:
—— All offered devices must be KNX Secure EIBsec and use the latest KNX ETS 5.5
software or above is provided.
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—— That similar KNX devices that have been provided, installed and are
operational in similar hotel projects over the last 2 years.
—— The installed devices are safe and in line with the KNX security checklist reference
Despite recent access to devices by untrusted third parties.
—— Devices must have the ability to log trends and room occupation status for
operations analysis.
Dashboard
—— A front end system software dashboard must be provided for the users to
control/monitor the condition of any guest room system such as:
—— Temperature control
—— Monitoring and adjustment of lights, monitoring and adjustment of HVAC
—— Monitoring and adjustment of motorised window treatment.
—— Floorplan based navigation must be provided using visual floorplan
representations of the hotel areas and rooms. It must allow for simple and rapid
management of multiple guest rooms for finding, troubleshooting issues as well
as monitoring performance.
—— The dashboard must provide real time summary of any guest room at a glance.
—— The system must provide an easy select system for more detailed information or
control of the space.
—— The system must allow for various room properties to be monitored or controlled
such as door open, room occupied, room vacant, room checked in, room
checked out.
—— The system provided must provide the facility to activate or deactivate guest
room automation.
—— The system provided must be able to monitor and control lighting zones in a
guest room as well as allow for the pre-set of lighting scenes.
—— The system must allow the user to view the status of HVAC/thermostat settings
including current temperature and set point, operating mode and fan mode.
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—— The system must allow for control of the thermostat settings and adjustment of
setbacks based on the guest room status.
—— The system must view current and historical HVAC performance or trouble
shooting
—— The system must allow for viewing current temperature, guest set point, and
automated temperature setbacks overlaid with HVAC fan speed, HVAC operating
mode and room occupancy
—— The system must allow for the monitoring and control of window treatments
(where provided) in guest rooms and to adjust pre-set window treatment
positions.
—— The system must allow the user to monitor system alerts across all guest rooms
from a single dashboard with an indication of the type of issue, the device in
question and the floor/room that is affected.
—— All alerts are to be shown on a graphical floor plan with a symbol denoting where
the alert is being reported.
—— The system must allow for the management of lamp ballast and driver failures of
digitally controlled fixtures.
—— The system must allow for the management of communication failures to digital
devices in the system.
—— The system must allow for the management of low battery alerts from
equipment.
—— The system must manage supported HVAC alerts from thermostats.
—— The system must allow for default and custom reports and allow users to view
information on energy usage, system activity and diagnostics.
—— Reported energy includes lighting and HVAC energy. Lighting energy reports will
require lighting zone power to be provided in Watts. HVAC energy requires HVAC
zone power in BTU/hr to be provided.
—— The provided system must have the capability of handling up to 1000 rooms.
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1.13 Power, Data & Media Hub Provision —— The desk media hub is to be provided with a High current 2.1 Amp, 5 Volt USB
charging point for Tablets as well as a standard USB 1 Amp, 5 Volt charging
point for telephones.
—— 13 Amp Universal type 3 Pin Socket types should be located in all guest-facing
areas unless local code states otherwise.

—— 2.1 Amp, 5 Volt USB Charge Ports are to be used at bedside tables together with
a 13 Amp Universal 3 pin socket.

—— 13 Amp Universal 3 Pin Socket types should be provided adjacent to guest

—— Relax areas (Bed, Bedside tables, Chaise Lounge, Arm Chairs, Sofas etc.) where
portable electronic equipment can be charged and used simultaneously.

—— All power sockets to be non-illuminated type.

—— Permanent power supply must be provided to the desk power, bedside guest use
power sockets, mini Bar sockets, IPTV and cordless telephone charging stations at
all times when the room is sold and must NOT be connected to the GRMS.

—— All lighting power sockets controlled by the GRMS must be 5 amp plug type
sockets or, non-standard power sockets to prevent other equipment being
plugged in.

—— Standard finish range power outlets/ face plates can be provided when not
guest facing.

—— 2 Nos. - 13 Amp Universal ELCB protected 3 Pin Socket should be provided at all
dry Vanity Locations 150mm above counter top.

—— ELCB Sockets are to be provided in guest bathrooms for shaving. Note:

Dedicated shaving sockets are no longer required where local code permits.

—— A Trulink Mini Media Hub with Bluetooth pairing point is to be wall mounted and
located at the desk or wire managed to a desk without trailing flexes. ‘Auxiliary
In’ audio jack and HDMI connection to be provided to TV through 30mm
diameter conduit. HDMI and Auxiliary connection outlet is required at wall
behind TV for TV connection.

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2. Guest Room – Lighting
Ultimate Luxury, Luxury and Upper Upscale Brand Hotels require intuitive, simple
to use lighting control systems. Switches should be minimal in number, simple and
easy to use for all levels of guests.
Luxury hotel guest services such as evening turndown or VIP guest welcome can be
further enhanced with lighting. Using positioned light fittings and hidden lighting
scenes activated simply by colleagues, a gift or note can be highlighted on the bed
for guests returning after turndown or champagne or fruit basket after check-in.
Circadian lighting must be provided in all Swissotel Vitality Suites and optional in all
other LUXE Brands.
Guest room lighting controls come in many different configurations. The examples
listed below cover the requirements of modern hospitality applications:
1. Standard switches and circuits
2. Smart switches with built in dimmer. Each Light switch shall be capable to have
up to 8 customised touch buttons in a single back box installation
3. Advance lighting control systems based on intelligent programmable control
panels to microprocessor units, which in turn control associated lighting relays
and dimmer modules.
Interconnecting rooms must be configured to the GRMS and Lighting control
system and linked to Opera.
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2.1 General Lighting Requirements for Guest Room
(Minimum Requirement)
—— Each individual lighting circuit in each guest room MUST be wired in a star
configuration. This is to facilitate the addition of lighting controls at any stage
during the property’s life cycle.
—— The central point of all circuits must be easily accessible to hotel engineering
staff and located in the ceiling void or located in an area located close to the
guest room DB Panel.
—— The final location must be compliant with all necessary local electrical
installation codes.
—— Care should be taken to avoid using space bathrooms due to steam.
—— Each switch location in each guest room MUST contain a neutral, live & earth
cable. Standard circuits traditionally only contain a switched live. Modern
dimmers capable of dimming low loads less that 40watts such as LED lighting
require a neutral in order to control the load. In most uses, cased LED lighting
will be below the 40-watt minimum required by traditional dimmer switches,
which only require the switched live to operate.
2.2 Lighting Control Dimmer / Relay Requirements:
—— All relays and or dimmers must support;
—— Low load capability for LED lighting.
—— Support 0-10 v for LED, T5 and T8 lighting.
—— Optional power consumption monitoring on each individual circuit.
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—— Provide easy expansion capability to increase the amount of controlled circuits.

2.4 Lighting Control System – Keypads /
—— Provide ability to add in-line switching or dimming of floor or desktop Switches / Accessories
light fittings.
—— Door Entry
2.3 Guest room Lighting Controller Requirements: 1. Master On / Off

—— Each controller must be able to function independently and support the ability 2. DND
to interface with 3rd party GRMS or building control systems.
3. MUR
—— Any proposed controller must be programmable to support the ability to expand
beyond the specified amount of controllable circuits at time of construction.
From time to time additional lighting unit such as floor standing lamps may
Bedside – at the Window side
added to guest rooms. Any proposed system must support wireless expansion
to facilitate later installation of additional circuits in any given room.

—— Simple Push and Hold operation required for all buttons, including dimming if ULTIMATE UPPER
LUXURY
not a rotary switch. LUXURY UPSCALE
—— Ultimate Luxury and Luxury Brand Hotels lighting control will function on simple ALL Lighting - Master
ON / OFF and Dimming ONLY.
1
On / Off   
Night Light
—— ALL Ultimate Luxury, Luxury and Ultimate Upscale Brands should have dimming
for Bathroom Scene Control.
2
(soft illuminated)   
—— Welcome scene for all Ultimate Luxury, Luxury and Upper Upscale brands should 3 Dimming Up   Suites Only
include, entrance light, bed, bathroom vanities and FF&E Lighting.

—— Bed Head Reading Lights should not be linked to the guest room lighting circuit 4 Dimming Down   Suites Only
and must function independently.
Suites Only/Optional
—— FF&E Lighting should be placed on the 5amp lighting circuit with full ON / OFF 5 Curtain Open  for Typ rooms
Suites Only
control from Master Switches.
Suites Only/Optional
—— Bedside Table Lamps should have the ability to be switched ON / OFF whilst
6 Curtain Open/Close  for Typ rooms
Suites Only

connected to the Master ON / OFF function. 13 Amp Universal

—— Where possible use PIR activated balcony lighting for illumination. Subject to
7
Power   
façade lighting scheme. USB Charger – 2.1
8
amp, 5 Volt   

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Bedside – at the Bathroom side —— All keypad should be timeless, intuitive, and simple to use and offer a unique
user experience.

ULTIMATE UPPER —— All keypad communications can be wired and or wireless. In the case of using
LUXURY wired keypads, the proposed system controller must support the ability to
LUXURY UPSCALE
provide additional switches via wireless technology using approved technologies
ALL Lighting - Master
1
On / Off    as Zigbee or EnOcean. This provides the property with the flexibility required
when making minor changes to guest room layouts.
Night Light
2
(soft illuminated)    —— The following are the approved protocols for wireless applications:

—— Zigbee
3 Dimming Up   Suites Only
—— EnOcean
4 Dimming Down   Suites Only —— The following are approved for wired applications:

—— DMX
5 Scene 1 – Full Lights    —— Modbus

6 Scene 2 – Mood Light    —— DALI

—— C-Bus
DND – Do Not
7
Disturb    —— KNX – Not to be used in New Build properties.
MUR – Make Up
8
Room    —— Keypad requirements:

—— Power harvesting (EnOcean Type)

13 Amp Universal
9
Power    —— AC powered (Zigbee or traditional type)
USB Charger – 2.1 —— Back lit keypads MUST support multi-stage dimming of the back light:
10
Amp   
—— Daytime mode: the backlight must be clearly visible to demonstrate if a
lighting mood or circuit is active.
—— Multiple RMS Lighting control and Thermostat locations should be provided for
Ultimate Luxury, Luxury, and Upper Upscale Brand Suites. —— Night time mode: the back-light must only emit enough light to enable the guest
to determine the switch location. Excessively bright back lighting on switches is not
—— An extensive selection of coordinated sockets, switches, thermostats and touch permitted. All back lighting to switch off to black within 30 seconds.
plates are required in a range of high quality finishes, colours and materials,
plastic is not permitted unless hidden from guest view or touch.

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—— Special Considerations
2.5 Bathroom Technology & Night Lighting
—— Keypads should support passive presence back lighting as this provides the guest
with the ability to locate and find keypad locations during nighttime conditions.
ULTIMATE UPPER
LUXURY
—— For all AccorHotels - Ultimate Luxury Brand Guest Rooms and Suites a LUXURY UPSCALE
“Please Wait” button should be placed in the WC’s with indication to the
Suites & Executive
corridor door panel. Bathroom
1
TV’s  or equivalent
Suites
Suites Only
—— The function of each keypad must be customizable and able to support
additional functions: Motorised

—— Act as a trigger for macro that can trigger multiple actions on all guest
2 Bathroom
Blinds
  
room controls. Bathroom Vanity, Bathroom Vanity,
Bathroom Bedside Tables &
—— Ceiling Fan Control 3 WC & Bedside WC & Bedside
Night Lights Vanity
Tables Tables
—— Bathroom Fan control
Anti-Fog
4
Mirrors   
—— Keypad Labelling

—— All keypads must support custom laser etching on each button (ID consultant to
advise logo and styling)

—— Graphics must be backlit in the case of powered keypads and dim to off to avoid
light disturbance.

—— Graphics must be instantly recognizable to an international audience

—— Text should be avoided as guest languages are numerous.

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