CONFLICT IN THE WORKPLACE 1

Conflict in The Workplace

Carla Bennett

HCS/131

07/29/2019

DR. TAMMY WILLIAMS

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Interpersonal Conflict

Interpersonal conflict occurs in multiple healthcare facilities all over the world. Workstyle

conflict occurs when two individual does not share the same views about a particular subject or

matter in the workplace. In this scenario, Emma and Isabella ideas concerning the

communication training were different, and they could not agree on the correct training. Emma

wanted to focus on hands-on training and, Isabella wanted to utilize the lecture method. The

consequence of the two colleagues not agreeing on a team training resulting in any Isabella

walking away from an assignment that her manager directed her to complete for the team.

Strategies

A manager should always attempt to find ways to solve conflicts in the workplace

between colleagues. Emma and Isabella manager should create an email and request a meeting

with both; this would create a communication level between the three of them and give them a

chance to settle their differences. Resolving conflict is an excellent strategy to apply in this type

of workplace environment. Management can meet with both colleagues to hear both party sides

of their story to determine which type of solution is best to use for this type of conflict. The most

challenging issues would be to come up with a plan that is agreeable between all of them and to

put that idea in perspective. Based on the scenario focusing on how the issues escalated is an

excellent form of active listening because it will improve working relationships, recognize tasks,

and build teams both professionally and personally (Thomas & White, 2011). Therefore,

managers exhibit actively listening in the workplace will open up the communication barrier

between the individuals and create a trust work environment between them and their manager,

and this will allow them to work through their differences as a team.
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Defensive Climate

Defensive climate begins internally in the work environment between two individuals

that have a conflict, and the behavior sets the atmosphere for an organization (Goods, 2017). The

effects of presumption create defensiveness in the workplace this type of behavior developed

between Emma and Isabella. When individuals share ideas, thoughts, and opinions tend to put

others in a defense mode. Moreover, colleagues create this type of work behavior when feelings

of inferiority take control because they are taking the disagreement and concluding that the

dispute is a sense of power to win an argument. Therefore, the individuals involved in the

conflict will create an uncomfortable working environment, and cause bias in which will lead to

even more severe issues.

Impact

Workplace conflicts affect the entire wok climate; it creates an uncomfortable

environment in which low morale and revenue, began to demolish. Employees grow and

accomplish goals when working in a less stressful working environment. The low morale begins

with employees requesting more days off than usual and they call in sick more often than usual,

and that creates absenteeism issues in which includes planned days apart and can affect team

morale, job satisfaction, and motivation. Employees began to feel overwhelmed, depressed, and

stress due to avoiding conflicts that occurred between their colleagues(Bovee & Thill, 2016).

Therefore, these issues will create higher turnover rates, and that will create an unethical

environment because the employees that decide to stay will place blame on management for

letting conflict affect the environment. .

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Revenue will decrease because patients will notice the hostile in the clinic when they visit

due to long waits to see a doctor due to high turnover; therefore, this will lead them to find a

different personal care provider. Also, that will lead to decreases in profits because staff will not

be able to perform their job duties effectively. Another supporting theory is that the company's

image will not have a obtain a good reputation because patients will share their experience will

others, and that will cause an unappealing to potential investors and customers alike.
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References

Bovée, C., L. & Thill, J., V. (2016). Business communication essentials: A skills-based approach

(7th ed.). Boston, MA: Pearson.

Goods, C. (2017). Climate change and employment relations. Journal of Industrial

Relations, 59(5), 670. Retrieved from http://search.ebscohost.com/login.aspx?

direct=true&AuthType=shib&db=edb&AN=126317483&site=eds-live&scop

Thomas, R. E., & White, C. J. (2011). Conflict Management In The Workplace: The Manager’s

Role. Leadership & Organizational Management Journal, 2011(1), 146–153. Retrieved

from http://search.ebscohost.com/login.aspx?

direct=true&AuthType=shib&db=ent&AN=59542032&site=eds-live&scope=site