Professional Documents
Culture Documents
House 4
House 4
School
Teacher Roselyn B. Llemit Learning Housekeeping
area
Teaching Date December 9, 2019 Quarter THIRD QUATER
and Time 7:35-9:35 a.m. -M-TH
PERFORMANCE STANDARD
The learners shall be able to create a business vicinity map reflective of the potential food and beverage
services market within the locality/town
LEARNING COMPETENCIES
I. OBJECTIVES
At the end of the session the learner should be able to:
Determine different types of housekeeping
Identify common problem related to housekeeping services
Observe proper handling of different problems in housekeeping services
Cleanliness is
next to
Goodliness
C. Analysis
The teacher asks the students:
What do you mean by housekeeping? Students will share their ideas
D. Abstractions
Housekeeping is the systematic process of Students:
making a home neat and clean.
Types of housekeeping
Domestic housekeeping – refers to the
housekeeping maintenance in a house
-It covers bedroom, kitchen, dining,
receiving area, ground and the surrounding
areas with in the house.
Institutional housekeeping – applies to
housekeeping maintenance commercial
lodging establishment like hotels, resorts,
Inn’s and appartel.
Guestroom
Hallways and corridor’s
Lobby
Public areas and restaurants
Offices
Stairways
Grounds and plants
Linens and laundry areas
Pest control
Common problems in housekeeping services
o Low quality furnishing
o Broken lights
o Finger prints on mirror or window
o Not enough toiletries
o dust
Proper handling in different problem in
housekeeping services:
1. Listen to complaint
2. Isolate the guest if possible so that
another guest won’t overhear
3. Stay calm
4. Be aware of guest self esteem
5. Give your guest your undivided
attention
6. Take notes
7. Tell the guest what can be the best
done
8. Set an approximate time for
completion of corrective actions
9. Monitor the progress of corrective
action
10. Follow up.
E. Application
Problem encounter Resolving the problem
IV.Assesment /Evaluation
1. the systematic process of making a
home neat and clean.
2. refers to the housekeeping
maintenance in a house
3. applies to housekeeping maintenance
commercial lodging establishment like
hotels, resorts, Inn’s and appartel.
4. Proper handling in different problem in
housekeeping services
V.ASSIGNMENT
Remarks:
VI.Reflections