INGLÉS IX

Dra. Mercy Noelia Páliza Champi

2020-I
I
II
READINGS
EXPECTED LEARNING

In this sesión you will learn to write formal

and informal emails.
 Using Collocations with Do and Make

MAKE DO
make a choice make a telephone call a job well done
make a comparison make an appointment do a crime
make a complaint make an attempt do an experiment
make a connection make an effort do business
make a contribution make an exception do damage
make a decision make an excuse do good/bad
make a demand make an offer do harm
make a difference make changes do research
make a fortune make clear do right/wrong
make a living make ends meet do someone a favor
make a mess make money do something/anything
make a mistake make payments do well
make a noise/sound make plans do your best
make a point make progress do your duty
make a profit make the best of something do your part
make a promise make the most of something do your sharemake a
make a request make time suggestion
make a suggestion make sense
make sure

Vocabulario:
Find out: conocer los detalles
Regarding: sobre o en relación con
Request: solicitar
Estimate: presupuesto o cálculo
Achieve: lograr
Schedule: programar
Supplier: proveedor
Good afternoon,
My name is Carl Reed. I am the executive director of MarBuild, the leading
industrial security company on the continent. One of your clients, Lars
Evans, has given us many good references for your company. We would like
to find out more regarding the following items:
I would like to request a catalogue of your industrial security products as
soon as possible. I would also like an estimate for the cost of the new model
of TR493 security cameras. My company would like to modernize our
security systems and your products seem to be appropriate for achieving this
objective.
Finally, I would like to know if it would be possible to schedule a meeting on
Tuesday of next week in the afternoon sometime. My company is interested
in meeting with an experienced supplier in the industrial security market; for
the reasons I have mentioned previously, we would like to discuss our
options with the operations director.
I look forward to hearing from you.
Cordially,
Carl Reed.
 3. Which of the following sentences IS NOT
1. What is the purpose of the email?
TRUE about MarBuild?
a. To complain about security systems .
a. It wants to do business with an
b. To ask for a catologue and to set up a meeting .
. inexperienced Company .
c. To talk to Lars Evanas
b. It wants to modernize its security systems
c. It is an Industrial Security company

2. Which of the following sentences 4. What is probably true about Carl Evans?
is TRUE about Carl Evans?
a. He works for MarBuild
a. He is an excutive director b. He sells security cameras
b. He has given a catalogue c. He has done business with an industrial security C
c. He is a client of MarBuild .
. 5. What will probably happen next?

a. Someone from MarBuild will meet an operations

director
.
b. The TR493 model will not become a successful product.
c. Larry Reed will quit Marbuild
Budget /ˈbʌdʒɪt/: presupuesto (sustantivo)o presupuestar (verbo)
Assets /ˈæsets/: activos a. Investment b. agenda
Audit /ˈɔːdɪt/: auditoria (sustantivo) o auditar (verbo) a. Budget b. agenda
Investment /ɪnˈvestmənt/: inversión a. Audit b. assets
Agenda /əˈdʒendə/: orden del día o agenda a. Investment b. audit
a. Budget b. assets
Washington DC, December 5, 2005

This is the (1.) __agenda________ of the meeting held on December 5th from 8 pm to 10 am.

-Restructuring of the operating (2.) __budget________.

-Analysis of the results of the (3.) __audit________ conducted in October.

-Using foreign (4.) ___investment_______ to finance new projects.

-Understanding the value of intangible (5.) __assets________.

Path Ruthc
@: at (arroba)
Dot : punto .
Hyphen : guión –
Underscore: guión bajo _
My email address is bruce-smith_1@fastmail.com

Un nombre “bruce”,

Un símbolo llamado “hyphen” (guión en español)

Un apellido “Smith”,

Un símbolo llamado “underscore” (guión bajo)

Un número 1.

El símbolo de arroba que se dice “at” en inglés,

La empresa que provee es servicio de correo “fastmail”,

El punto que se dice “dot” en inglés

Y “com“
Characteristics of an informal letter or email in English:

It must be organized with a simple structure.

It should be a short text with concise phrases.

Do not use capital letters as it may sound disrespectful.

Use an informal tone, casual language, good grammar and adequate vocabulary.

Exclamation marks can be used to express emotion.

Contractions, colloquial expressions, and phrasal verbs can be used.

Structure:

1. Greet:
First say hello using the receiver´s name.

Dear Zoila: Querida

Hi Zoila: Hola
Hello Zoila: Hola
Structure:

2. The other person:

It´s very usual to ask for the other person

How are you?: ¿Cómo estás?

How are you doing?: ¿Como estás?

How have you been?: ¿Cómo has estado?

How are things?: ¿Cómo están las cosas?

How’s it going?: ¿Cómo te va?

I hope you’re (doing) well: Espero que estés bien.

I hope everything’s going well: Espero que todo vaya bien.

3. Comunication:

If you have not usually communicated with the person you

are sending the email to, you can say the following

It’s great to hear from you again: Es bueno saber de ti otra vez.

I’m sorry I haven’t been in touch for such a long time: Lo siento, no he estado en
contacto desde hace mucho tiempo.

It’s ages since I’ve heard from you: Hace años que no he oído hablar de ti.

Thanks for your email: Gracias por tu correo electrónico

I was surprised to hear that: Me sorprendió oír que

4. Reason:

Now explain the reason for your letter and write your message. At this point it is very important to be clear
and precise; the success of email depends largely on clarity in this regard

This is a quick message to say that: Este es un mensaje rápido para decir que

I’m writing to say that: Estoy escribiendo para decir que

I’m writing to let you know that: Estoy escribiendo para hacerte saber que

Just a quick note to: Sólo una nota rápida para

This is to: Esto es para

I wanted to let you know that: Quería hacerte saber que

I wanted to tell/ask you about: Quería decirte/preguntarte sobre

5. Attachments:

At the end you can refer to an attached file.

P.S.: Posdata

I’m attaching the report: Estoy adjuntando el reporte

I’m sending some photos: Estoy enviando algunas fotos

6. To close you must write the farewell.

That’s all for now: Eso es todo por ahora

I must go now: Me tengo que ir ahora
I am looking forward to seeing you again: Espero verte de nuevo
Hope to hear from you soon: Espero escuchar pronto de ti
Keep in touch: Mantente en contacto
Give my love to your family: Envía mi amor a tu familia
Regards: Saludos
Say hello to: Di hola a
See you soon: Te veo pronto
Write soon: Escribe pronto
Love: Con amor
Lots of love: Con mucho cariño
All the best: Todo lo mejor
Take care: Cuídate
Best wishes: Los mejores deseos
Kisses: Besos
Yours: Atentamente
7. Firm

Don't forget to sign your name at the end of the letter or email. Remember to put a comma
after the parting and before the name, like this:

Adición: and (y), also (también)

Contraste: but (pero)

Ejemplo: for example (por ejemplo), for instance (por ejemplo)

Propósito: so that (para, y así), to (para)

Consecuencia: so (entonces)

Razón: because (porque), as (porque)

Secuencia: first (primero), second (segundo), then (luego), finally (finalmente).

Énfasis: actually (en realidad)

Opinión: I think (pienso), to tell you the truth (a decir verdad)

Which of the following words is NOT appropriate for greeting in an informal email?

a. Hello
b. Dear
c. Mr. Thompson
. .

In an informal letter we must write ALL the message in capital letters.

a. True
.
b. False
c. Depends
. on the matter

Which connectors are best suited in an informal letter context?

.
a. and, because, so .
b. Hence, consequently, with regard to
c. Nevertheless, as a matter of fact, in spite of the fact that
With which of these phrases can you ask how the other person is?

.
a. How´s it going? .
b. What do you do?
c. It´s great to hear from to hear from yu again

To express the reason for your informal letter or email you can use:

a. I´m writing to let you know….. .

b. According to your request ……..
c. I´m writing in regard to ……
What information should you include in the email body?

a. Recipient´s subject and email

b. Your address and pone
c. Greeting, reason, farewell .

What is the most appropriate informal dismissal?

a. Yours faiftfully,
b. Sincerely,
c. Keep in touch, .
Well, I wanted to tell you that I’ve just arrived from my summer camp and it was awesome. I spent 3 almost 3
months in New Jersey and life there is very different to California. I really enjoyed it. I met new people there.
The weather was not the best but anyway I had a lot of fun.

Why don’t we go there next year? You should talk to your parents about it. We would spend time together and
you could teach me how to play soccer. You’re the best at soccer! (Not really) LOL

I must go now. Say hello to your family.

Take care,

Peyton.

P.S. I’m sending some pics for you to take a look at them.
CHARACTERISTICS:

 Use appropriate language and formal tone.

 Include sender and receiver contact information.

 Send the email from a formal account.

 Use an appropriate font and size.

 Do not capitalize the text.

 Use an appropriate phrase in the subject of the email message.

 The text can be concise or long.

 Do not use popular jargons, contractions, emoticons, jokes, or profanity.


 Do not write confidential information for security.

 It is recommended not to use exclamation mars.

STRUCTURE:

1. First greet respectufully using only the last name:

Dear Sir or madam, Dear Sir/ Madam,: Estimado Señor o Señora

To whom it may concern: A quien interese.

2. You can briefly introduce yourself at the beginning of the writing with your name, then explain the reason
and refer to a previous letter.

My name is… / Mi nombre es…

I am contacting you to… / Lo estoy contactando para…
I am writing to… / Estoy escribiendo para…
I am writing with regard to / in response to… / Estoy escribiendo con respecto a / en respuesta a…
With reference to… / Con referencia a…
In reply to your (letter or email)… / En respuesta a su (carta o correo electrónico)…
3. Then write your message according to the information you need to give or request.

Could you please…? / ¿Podría por favor…?

I would like to… / Me gustaría…
I would appreciate if you… / Apreciaría si usted …
It would be grateful if you could… / Le agradecería que pudiera …
Could you possibly…? / ¿Le sería posible…?
Please let me know… / Por favor hágamelo saber…
We are happy to let you know that… / Estamos felices de informarle que …
We are willing to… / Estamos dispuestos a…
I am glad to inform you that… / Me alegra informarle que …
I regret to say/to inform you that… / Lamento decirle / informarle que …
I am afraid… / Me temo que…
I am not satisfied with… / No estoy satisfecho con …
4. At the end you can refer to an attached file

P.S. I am attaching my – I have attached my …for your consideration / PD Estoy adjuntando mi – He

adjuntado mi … para su consideración

P.S. I am sending you …as an attachment / PD Le envío ….. como archivo adjunto

P.S. please see the…attached / PD por favor vea el … adjunto

P.S. please find attached the…you requested / PD Encuentre adjunto el … que usted solicitó
5. To finish this type of text you must write the farewell.

I look forward to hearing from you (shortly) / Quedo a la espera de su respuesta

I would like to thank you in advance for… / Me gustaría agradecerle de antemano por …

Yours faithfully, / Atentamente, (cuando no sabes el nombre del destinatario)

Yours sincerely, / Atentamente, (cuando sabes el nombre del destinatario)

Yours truly, / Atentamente,

Yours cordially, / Cordialmente,

Sincerely, / Sinceramente,

Respectfully, / Respetuosamente,

Best regards, / Atentamente, con afecto.

Thank you, / Gracias,

6. Now we are going to see some of the most common connectors that you can use in formal letters.

+Secuencia: Firstly (En primer lugar), secondly (en segundo

lugar), finally (finalmente), simultaneously (simultáneamente), subsequently (posteriormente), lastly (por
último).

+Adición: moreover (además), in addition (además), furthermore (además).

+Contraste: on the one hand/on the other hand (por una parte / por otra parte), by contrast (en
contraste), nevertheless (sin embargo), nonetheless (no obstante), on the contrary (por el
contrario), yet (sin embargo).

+Énfasis: as a matter of fact (de hecho), in reality (en realidad).

+Ejemplo: that is to say (es decir), for instance (por ejemplo), in other words (en otras palabras).

+Consecuencia: therefore (por lo tanto), thus (por consiguiente), hence (por tanto), thereby (de este
modo), accordingly (por lo tanto).

+Conclusión: in conclusion (en conclusión), in summary (en síntesis).

Dear Sir/ Madam,

My name is Johanna Carter and I am writing to request some information about your products.

I am very interested in buying the new jackets you launched this season. Could you please send me
additional information about the materials and sizes? In reality, I could not find them on your website. I
would appreciate if you could attach some pictures of your new fall-winter collection.

Yours faithfully,

Johanna carter
Which of the following expressions is NOT appropriate for greeting in a formal context?

a. Dear Mr. Chan

b. Hi, .
c. To whom it may concern

In a formal letter we must write the text in capital letters.

a. True .
b. False
c. After the matter
Which connectors are more suitable to use in a formal context?

a. and, because, so
b. Too, though, actually
c. Moreover, nevertheless, as a matter of fact.
.

With which of these phrases can you formally mention an attachment?

a. Please find attached my …..

b. I sent ya the ……
c. Myself included the …….
What is the most appropriate phrase to express the reason for the message in a formal style?

a. The reasons for this mall is that …..

b. These mail is to tell you that …….
c. I am wrting with regard to…...

What should not be used in the email or formal letter?

a. Connectors and transitions.

b. Punctuation arks, contct details.
c. Popular expresiones, contractions, jokes
.
What is the most appropriate formal farewell?

.
a. Yours sincerely,
b. See you son,
c. Love,
From: Samir
To: Sales Team
CC: Hatem Trabelsi; Patricia Bartlett
Subject: RE: Meeting next week
Attachments: New proposal.rtf (376KB)

Hello Sales Team,

I’ve got an idea for next week – see the attached file. I’d like to hear what you think about my suggestion.
I think Hatem and Patricia may be interested, so I’ve copied them in too. Let’s talk more at the meeting next week.
Regards, Samir
attatchment - open - delete - link - CC - send

1. You can ……………. an email to one or more people.

2. When you get an email, you must ……………it before you can read it.
3. With your email, you can include an ……………….(like a photo or document).
4. If you do not want to keep an old email, you can ………..it.
5. You can include a ………………..to a website in your email.
6. If you are sending someone an email, and you want your manager to see it as
well, you can ………………. your manager.
Hello Sanjay,

Could you please send the schedule to Mr Aziz at Bisco Ltd when it is ready? Please
…………………………….me, so that I have the document as well.

With thanks,

Abdul Qadir

Managing Director
Dear Mr Prabang,

As we agreed, I am sending the contract as an

…………………… It is a PDF file.

Please let me know if you have any queries.

Yours,

Andrew Mortimer
Hi Mustafa,

Here’s a ……………… to something I saw today:

http://learnenglish.britishcouncil.org/en/ielts-interview-skills/dont-get-over-emotional.
Watch it if you can – it’s really funny!!!!!!!!

Enjoy!

Hans
Hello everybody,

I must apologise. I gave you the wrong dates for this year’s conference in my email this
morning. So please ………………that email as soon as you can. I will send you the correct
dates soon.

Sorry again for the problem.

Pietro
Dear Mrs Piano,

I am interested in applying for the post as Account Manager (ref. 23JS56).

Could you please ……………..me further details?

With thanks,

Zara Hussein
Hello Andy,

My computer is very slow this morning. I’m going through my inbox, but it’s taking
about one minute just to ………………..every email. And attachments are even
slower. What can I do?

Regards,

Atul
 Organise your emails – Save time and make life easier!!!

Most emails that you get go straight to your (1). This is where you decide which emails to read and which to
delete. But if your server doesn’t recognise the address of a sender, it will probably put the email in the (2)
mail folder. This is where all those annoying adverts usually go. But sometimes good emails go there too,
so remember to check from time to time.

Do you ever worry because you just deleted an email by mistake? Don’t worry – just look in the (3) folder.
It’s probably still there.

Sometimes it can be difficult to find an old email. So why not put them into (4) to make them easy to find?
You can do this for any emails you wrote too – you can find them in (5).

Some people keep hundreds of business cards with people’s email address and phone number. You don’t
need to do this – use your (6) as an address book, and it can store all these details for you.

Have you ever found it difficult to finish writing an email? Don’t worry – just save it under (7) and finish it
later!
Understanding your inbox
Folders or tags with names you decide, junk email, send ítems, delete ítems, contacts, drafts, inbox

1. Places to keep your emails so that you can easily find them

2. Emails you do not want to keep

3. Adverts and emails from addresses you do not know

4. Email addresses of the people you know

5. Usually the first place emails arrive

6. The emails you have sent to people

7. Emails you have started writing but not sent

Most emails that you get go straight to your (1).

a. Drafts
b. Inbox
c. Contacts

But if your server doesn't recognise the address of a sender, it will probably put the email in the (2) folder.

a. Deleted
b. Sent
c. Junk email

Don't worry – just look in the (3) folder. It's probably still there.

a. Deleted
b. drafts
c. contacts
Don’t worry – just save it under (7) and finish it later!

a. deleted
b. Junk email
c. drafts

You can do this for any emails you wrote too – you can find them in (5)..
¡Gracias!