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Common Concerns and Objections

1. DNC Concerns
2. Need Concerns
3. Urgency Concerns
4. Source/Trust Concerns
5. Money Concerns
6. Live Transfer and Appointment Concerns

1. DNC Concerns
a. Please stop calling me. / Please put me on your Do-Not-Call list.

I’m sorry to hear that you feel this way. I’ll be putting you on our Do-Not-Call list. Thank you for
taking my call and sorry for bothering you.

b. I’ve already asked the last agent to put me on the DNC list. Why are you still calling me?

I sincerely apologize for the inconvenience. It sometimes takes up to 31 days for the DNC to take
full effect. I’ll make sure that you are added to our Do-Not-Call list. Thank you.

2. Need Concerns
I am not interested.

a- (laugh) Believe me Mr. ___________ I am with you but the good news is that taking just
30 seconds with me right now will save you up to 30 % on your Auto Insurance rates with
the best quality coverage…
Let me ask you, how many cars do you have?

b- (Surprisingly) Excuse me Mr. __________ , give me a moment, honestly I would hate for
you to miscount on such a great opportunity to lower your Auto Insurance rates up to
30% …
Let me ask you, how many cars do you have?

c- Mr. _________ , I do understand, but give me a moment please to give you a quick detail
so that you can make an educated decision … If you like what you hear, GREAT , If not, we
will part as friends.
Fair enough?
Let me ask you, how many cars do you have?
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d- Mr. _________, most car owners we contacted were really glad for the chance to save
money for their Auto Insurance. It won’t cost you a cent …
Let me ask you, how many cars do you have?

e- Mr. _________ , I do understand but this is not a sales call, we are just calling to see if you
are paying high Auto Insurance rates and we can provide you with lower insurance quotes
…
Let me ask you, how many cars do you have?

f- I understand Mr. John, I am not asking you to change your current provider at the
moment. All I am here to do is to give you a free of cost comparison and let you know
how much money you can save with the same coverage and services.

3. Urgency Concerns
a- I am busy.

Sorry if I caught you at a bad time. I’m actually to see if you are paying high Auto
insurance rates so that we lower down your rates. Can I have couple of minutes of your
time?

If yes:
(Proceed with the call.)

If no:
No problem. When would be the best time to call?

OR

Okay not a problem, can you let me know what is the best time to give you a call back and
guide you through to how much money you can save on your auto insurance?

4. Source/Trust Concerns

a. Where are you calling from?

My name is <Agent’s Name> I’m with US Auto Care. Our headquarters is located in
Huston, TX. Let me ask you……..

OR
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My name is <Agent’s Name> I’m with US Auto Care. I’m actually located in Huston, TX. Let
me ask you……

b-I’ve never heard of your company before.

We're actually partnered with leading insurance companies in your area. We’re just
calling to see if we can reduce down your auto insurance rates. Let me ask you ….

c- From where did you get my details i.e. (Number/Name/Address/Email)?

You might have filled an online survey that went on web for free of cost auto quotations.
The information you filled over there is displaying in front of me is the same information
you filled online.

d- Why do you want my personal information?

To go ahead and provide you with the auto quotation I have to go through this short
verification process as this is the company’s policy.

5. Money Concern
a. How much will it cost?

Well Mr. _________, quotes and consultations are absolutely free, and I can assure you
that we can quote you up to 30 % lower rates than your current policy.
So, let me ask you, how many cars do you have?

b. How much I can save?

Well Mr. _______, you can save up to 30 % and our licensed state underwriters are here
to reduce down your car insurance rates.
So, let me ask you, how many cars do you have?

c. How do I pay for?

Quotes are at no cost to yourself. All you will be paying the lower insurance rates up to 30
%…
So, let me ask you, how many cars do you have?

What are your rates?

Sir/Mam, we would let you know the rates on this very call but before that I have to go
through a quick verification process and I’ll get you on line with one of my specialist and
he would guide you to the rates and your policy rates.