FOUNDATIONS SIK - Quiz

1. How many channels does my customer get with Limited Basic?

2. What are the 3 CDV packages that Xfinity offers?
3. What is the speed of Extreme Pro+?
4. This cable box is a DVR, also has 4K capability and Bluetooth:
5. Select the X1 primary boxes:

a) XG1 b)XG2 c)XG1V4 d)Xi6 e)Xi5

6. What is the speed of Performance Pro+?

7. Select the X1 wireless boxes:

a)Xi6 b)XG2 c)Xi3 d)Xi5

8. This is an upgrade that my customer can request if they have Xfinity Internet and
allows them to watch content on streaming platforms like Netflix and Amazon Prime:
9. Unlimited data, XB6 modem and the WIFI Assessment, are included in:
10. This app allows the customer to have the full control over their WiFi:
11. What is the app that allows the customer to watch their tv content and recordings
from any smart device?
12. What is the right hierarchy of the customer equipment in ACSR?
13. What is the right hirarchy of the X1 boxes?

a) XG1V4, XG1, XG2, Xi6, Xi5, Xi3 & XiD b) XG2, XG1, XG1V4, Xi6, Xi5, Xi3 & XiD

c)XG1V4, XG1, XG2, Xi3, Xid, Xi6 & Xi5

14. This cable box does not support premium channels, on screen guide nor PPV:
15. What is the speed of Intener Essentials?
16. How many channels does the customer get with the Digital Preferred?
17. What is the data amount that we have per month with Xfinity Internet?
18. This app allows the customer to listen or even read their voicemails:
19. With this app, the customer can have Access to the Xfinity hotspots:
20. Which are the 2 ways to install an equipment?
21. If a customer is not able to install the equipment, how can they install it?
22. Search the following account on QAVA 8498300012583148, Tell me how much his
monthly rate is
23. What is the current balance?
24. Can you tell me, which equipment is first on the hierarchy?
25. Go to Einstein360 (Real), and tell me who is the primary, the member, viewer from the
account 8344400010003879
26. If a customer wants to add an own modem, how would you add it
27. If a customer is having internet issues, “slow connection”, which ITG will you follow?
28. If a customer says that he or she has a black screen, which ITG will you follow?
29. If a customer has problems to receive and make calls, but he has his dial tone, which
ITG and what other thing will you check?
30. Search me 3 reasons for the charges for trouble call, (recomendacion Fix r)
31. Tell me the 8 behaviors that we saw during training
32. If I say “Don’t you worry Sr im here to help you, you just got the right agent and the
right department” which behavior are you following?
33. Add a TP Preferred with 2 X1 AO, a modem rental, speed included on the package and
Priority SIK, take a picture and send it to me on the mail
34. When is your trainer birthday? 😊