Question 1 of 20

Situational
You just answered the call and introduced yourself, but only the LES in on the phone. What
do you do next?

Question 2 of 20
Situational
The LES is asked for her driver’s license number, but before she can reply, she tells you she
needs to look for it in her purse. This is followed by some silence as the LES is looking for
her license. What do you do?
I will inform the client that the LES is not available right now and ask them on hold for about
10 minutes. After that I will inform
Question 3 of 20
Situational
While you’re on hold, the LES asks you where you’re located. How would you answer this?
I will tell them in native language “This is your interpreter, due to company’s policies, I am
not allowed to engage in personal conversation, please continue to hold”. When the client is
back, I will inform them that their client try to have a conversation with me and due to
company’s policies I have to decline.
Question 4 of 20
Situational
You ask the LES for an address, but he gives you the information too fast and you are not
able to write all of it. How do you ask for a repetition?
First, inform the client that I will need to confirm the information, then ask the LES the addres
again, confirm with the LES then tell the client.
Question 5 of 20
Situational
In a 911 call, the operator asks you to get the address of the emergency. When you do, the
LES starts explaining the situation without giving you the information you asked for. What do
you do?
Politely interupt them, then ask LES the information
Question 6 of 20
Situational
You just need to quickly confirm the LES’s phone number. Please describe your approach to
do this.

Question 7 of 20
Situational
The nurse asks you to hold for 20 minutes until the provider comes in. Is it OK to hold for
that long? Briefly explain your answer.
It is OK to hold for that long because the nurse have indicated the time specificly.
Question 8 of 20
Situational
When the operator is placing a dial-out for the client, what’s the information you need to
confirm?
I need to confirm the name of the person being dialled, how the clent like to be called, if it
have reached the voicemail, any messenges they want to leave.
Question 9 of 20
Situational
The doctor asked you to hold for a moment but it’s been 10 minutes and he has not come
back. What’s the correct procedure to follow?
First ask the doctor if he/she is on the line again after 3 seconds for another time. If he/she is
not on the line, state the following “ This is your interpreter, in order to avoid over-billing due
to long hold
Question 10 of 10
Situational
It’s OK to engage in conversation with the LES, as long as the LES starts the conversation
and you’re on hold. True or False?
It is not OK to do that
Question 11 of 20
Situational
Generally speaking, interpretation is always rendered in first person. True or False?
True
Question 12 of 20
True/False
If the LES is not understanding what the client is saying, you can go ahead and explain
everything in your own words without asking for the client’s authorization.
A: True
B: False
False
Question 13 of 20
True/False
If you disqualify yourself from the call, you must inform your supervisor.
A: True
B: False
False inform the client first
Question 14 of 20
True/False
It is allowed for an interpreter to take preference towards one of the parties in the call based
on the interpreter's personal beliefs.
A: True
B: False
True
Question 15 of 20
Situational
The insurance adjuster asks all parties to be on hold while he reviews some information.
While on hold, you clearly hear the LEP speaking with someone else, mentioning he lied in
the insurance application. What do you do?

Question 16 of 20
Situational
You're interpreting in a medical consultation, and the doctor mentions he'll prescribe a
medication for the patient. The doctor says the actual name of the medication, but it's a word
you're not familiar with. What would you do in this situation so you can convey this crucial
information to the patient?
Ask the doctor explain the term in easy understanding or ask them to spell out the words for
a quick goggle check.
Question 17 of 20
True/False
The 10-minute hold policy is not applicable during emergency/911 calls.
A: True
B: False

Question 18 of 20
Situational
The client and the LES start communicating in English and exchange a few items of
information. What do you do at this point?
Keep interpreting, if the situation happens again politely inform the client that they no longer
need the interpreter then sign off. If the client ask to on hold and will be ask when neeeded
then stay in the coversation.
Question 19 of 20
True/False
Generally speaking, interpretation is always rendered in first person.
A: True
B: False
True
Question 20 of 20
Situational
You introduce yourself, and then you start informing the client that you’ll tell the LES you’ll be
interpreting everything, and that all information will be confidential, BUT the client tells you
he’d prefer you skip that part and address the LES right away. What do you do at that point?

Tell them that due to company’s policies, I need to inform the protocol to them.