Santosh Hariharan

Address: 1 B / 201, Siddhachal Phase 6, CHS, Vasant Vihar Area, Thane West, 400610
Contact No: +91 9324663575; Email: santy55344@yahoo.com

IT Infra Delivery Head

Seeking challenging opportunities in industry for personal and professional growth.

PROFILE
Sincere and diligent professional with 22+ years of rich experience in IT industry across Infrastructure Project
management, Managed Services Infrastructure Management, Service Delivery Management, Operations
Management, Transition Management, Transformation Management, Vendor Management, Account Management ,
IT Finance budget Management and People management.
 Wide exposure across multiple industries, executed IT Service Delivery Management for customers in Telecom,
Retail, Automotive, NBFC, Cable MSO, FMCG , Start up Organizations , Stock Exchange & IT service provider
Majors.
 8+ Years of US (on-site) experience in consulting and service delivery.
 Handled P&L of more than $500M with a team size of 1000+ internationally.
 Proficient in Remote Infrastructure Managed services Delivery.
 Demonstrated capability in ensuring that the deliverable s meet the client requirements, processes, quality,
project time line & budget.
 Proficient in translating business strategy into IT capabilities, increasing productivity & ensuring scalability of IT
solutions and gained knowledge of ERP implementation being a part of Integration team in IBM.
 Expertise in analysis, design, development, implementation, migration and support for IT Infrastructure Projects.
 Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities,
assignments and roles.
 Possess a unique blend of managerial, technical and functional skills backed by strong record of people
management and resource optimization.

CORE COMPETENCIES
Project Management Remote IT Infrastructure Management  Service Delivery Management  Transition
Management  Transformation Management Operations Management  System and Network Infrastructure 
Strategic Planning  Account Management  Engagement Management  Financial Management  Vendor
Management  Negotiation  Information Security  Compliance  Risk Management  People Management  Training
& Development  Resourcing Consulting Pre-Sales Business Development

PROFESSIONAL EXPERIENCE

Capgemini India (Mumbai) May2017-Till date

Director IT Infrastructure Delivery

O Responsible for Global Delivery Infra management for the US Region.

 O Manage and own complete end to end IT infrastructure delivery
O P&L responsibility $800M +
O Team strength management of 1500 globally.
O Meet the defined SLA's and maintain green health of the project.

O Cost Reduction, Automation and Delivery Excellence

O Strategic Management

O People Management

O Stakeholder Management

O Vendor Management.

HCL Technologies (Chennai)

Global IT Infrastructure Delivery Head

Jun2014-May2017

O Responsible for Global Delivery Infra management for the US customers.

O Manage and own complete end to end IT infrastructure delivery
O P&L responsibility of $400M +
O Team strength management of 1000 globally.
O Meet the defined SLA's and maintain green health of the project.

O Implemented Lean IT to eliminate wastage's bring in efficiency.

O Implement and oversee Security policy, monitoring, guidelines for DC Services.

O Product evaluation, procurement, up gradation, migration.

O Transition and Transformation Management.

O Vendor setup and management.

O Finance and Budgeting.

O Delivery Management
O Vendor Management
O People Management
O Finance & Budgeting
O Client Management
O Engagement Management.

IBM INDIA JAN 2009 - JUL 2013

Delivery Project Executive

 Responsible for delivering end to end project delivery handling a P&L of $150M with a team strength of 200
employees.
 Handled projects in the Telecom, Retail, and Home entertainment Industry verticals for IT Infra management.

 Responsible for the overall delivery of IT Infrastructure projects from Transition to Operations Stage and BAU
for customers which includes Design Validation, procurement, change planning and final implementation.
  Successfully involved in pre-kickoff due diligence, startup/kickoff, post kick-off due diligence, requirement
gathering, execution & monitoring and closeout.
 Preparing business requirement documents and managing, analyzing & converting business requirements
into functional specifications.
 Technology management, Talent Acquisition, Delivery Management, Supporting Sales team in technical
discussions, proposal preparation, customer discussions, revenue accountability
 Key player in analysis, development & implementation of project plans, targeting maximum cost
effectiveness.
 Supervising project delivery process including project schedule, quality management, communications
management, people management, cost management, change management & risk management.
 Governing the delivery team and ensuring the deliverables meet the client requirements & adhere to quality
processes before being released.
 Coordinating communication throughout the project life cycle with all areas of the enterprise that impacts
the scope, budget, risk and resources of the work effort being managed.
 Part of team which implemented ERP integration across the site
 Overseeing guidance on the projects and its requirements to the clients over the technology, processes and
applications while updating them on the regular project related developments.
 Ensuring Outages are driven timely and quality Root Cause Analysis (RCA) is done to reduce & close them
within the Service Level Agreements (SLA) thus providing improved client environment.
 Overseeing & directing the project team, managing conflicts & mentoring them for various project
methodologies implementation and undertaking strategy creation for contingency planning and risk
mitigation.

ACCENTURE SERVICES AUG 2007 - JAN 2009

Senior Manager IT Infra Delivery, Nov 2007 - Jan 2009
Vice President - Corliant Internetworking Pvt Ltd (Acquired by Accenture), Aug 2007 - Oct 2007

 Managed IT Infra Service Delivery and Support Management along with Network Service Delivery Management
and closely interacted with senior management & executives to align IT with changing business goals and vision.
 Worked with the project team to define solutions that meet business requirements and ensured alignment of
various requirements/ change requests with project objectives.
 Provided thought leadership in overall project management, project planning, budgeting, resources deployment
& utilization and risk identification & mitigation.
 Initiated, planned, executed, monitored, controlled and closed the project as scheduled by implementing
operational processes.
 Actively involved in negotiations about SLA, availability, performance and end user experience.

CYBERTECH SYSTEMS & SOFTWARE LTD (INDIA) DEC 2004 - JUL 2007
Vice President - Corliant Inc. Global Networking Projects
CORLIANT INC, USA MAR 2003 - OCT 2004
Senior Network Consultant
 Delivered and led various projects for service providers and large enterprises by designing network solutions to
meet their networking requirements.
 Oversaw service delivery and ensure team delivers an efficient, high quality service within Performance Level
Agreements and pre- determined critical timescales.
 Managed system administration & desktop support activities, provide overall ownership for all activities relating
to support, install and configuration, ensured operational risk is identified monitored & managed effectively.
 Collaborated across different support teams to gather technical and functional requirements for new projects and
developed test plans, implementation plans & project timelines.
 Identified opportunities to improve efficiency, ensured organization’s policies & procedures were complied with
service quality norms and interacting with management, team & associates to facilitate smooth communication
 Created & sustained dynamic environment that fosters development opportunities & motivated performance
among team members.
 Efficiently managed Crisis situations, provide feasible & innovative solutions to manage situations.
 Completed projects at client sites in a thorough and timely manner, to the delight of the clients.
 Prominent Projects managed:
o Emerson Telecommunication Services (USA), Dan Gamel (USA), Kraft Foods Inc. (USA), Lucent Technologies
(USA ), SanJose School District(USA), Ministry of Interior Bahrain, Dubai World.

APLION NETWORKS INC, USA AUG 2001 - FEB 2003

Senior System -Test Lead Engineering Division
 Oversaw system test planning, test execution, and technical documentation and interacted with internal and
external engineering teams on a regular basis to design and create test plan and resolve test issues.
 Carried out verification and validation testing in accordance with the detailed design and works information
requirements.
 Ensured the appropriate standards, processes, procedures, and tools are applied throughout the test and
commissioning life cycle.

PAST EXPERIENCE
CORLIANT INC, USA, Senior Network Consultant, Apr 1999 - Jul 2001
CYBERTECH SYSTEMS & SOFTWARE LTD, Network Consultant, Nov 1998 - Mar 1999
NATIONAL STOCK EXCHANGE OF INDIA LTD, System Administrator / Network Engineer, Dec 1995 - Oct 1998
CMS COMPUTERS LTD, Resident Network Engineer (J &J), Aug 1995 - Dec 1995
MIDPOINT SOFTWARE & ELECTRO SYSTEMS LTD, Customer Support Engineer,(Siemens) Jul 1994 - Aug 1995
MIDPOINT SOFTWARE & ELECTRO SYSTEMS LTD, Customer Support Engineer(Siemens), Jun 1990 - Aug 1991

EDUCATION CREDENTIALS
 Pursuing MBA, ICFAI University.
 Pursuing CISA, ISACA.
 B E - Computer Engineering, Pune University, 1995.
 Diploma in Engineering - Computer Technology , BTE, Maharashtra, 1990.
 Technical Skills: MSOffice, MPP, Cisco, Juniper, Virtualization, Cloud Computing, Firewalls, UTM, Storage, ERP
support, Access, Fortinet, Nokia Checkpoint, Stratus Mainframes, VSAT, TCP/IP,EMC, VMware, Data Centre, VOIP.
Project Management, ITIL practice.

CERTIFICATIONS
 Project Management Professional (PMP).  Cisco Certified Networking Associate (CCNA).
 ITILV3 Foundation.  Cisco IP Telephony (CIPT).
 Member ISACA.  CCIE(R&S-LAB)-Expired.
 Cisco Certified Networking Professional (CCNP).  Stratus Certifications in Networking & Hardware.
 Microsoft Certified Systems Engineer (MCSE).

Date of Birth: 12 Aug 1969

Nationality: Indian;
Visa Type: Valid US Business Visa
Driving License no: Indian Driving License, US Driving experience
Languages known: English, Hindi, Malayalam, Tamil, Gujarathi
References: Available on Request