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HRM - Case Study
HRM - Case Study
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In 2012, a Syrian Christian, Missy Mathews’ (Missy) wedding in Kerala, India, was not the
typical Christian wedding. Missy was brought up in Australia and Bollywood was an essential
part of her childhood. For her wedding, Missy had many Punjabi rituals, including a mehendi
and sangeet. Even
the food served was North Indian, with items like bhelpuri and chum chum in the menu. Missy also
sought permission from the priest solemnizing her wedding to have mehendi on her hands. The only
thing Missy couldn’t manage was convincing the men in her Malayali family to wear pink turbans. In
Christian Weddings, dancing and alcohol are not uncommon at the reception but held as a big party
after the church wedding. However, in the past, the songs one would hear at a Christian wedding
reception wouldn’t include something like Mujhse Shaadi Karoge!”1 Indian weddings went through a
cultural metamorphosis with oriental and occidental influences. What made a Keralite Christian to
take to the ostentation of a Punjabi wedding? Do consumers always adapt culture related experiences?
How does consumers’ acculturation and enculturation redefine related businesses’ prospects?
The onset of the 21st century brought in several cultural shifts in Indian weddings which were earlier
culturally and religiously embedded. Due to several factors such as globalization, urbanization,
technology, education, impact of Western culture, etc., continual changes are taking place in ideals,
forms and values of marriage.6 For instance, a traditional Hindu wedding is a religious sacrament
with the performance of certain rituals like Kanya Dana, Agni Parinayana, Saptapadi, etc.,
(Annexures I (a) & I (b)). What was once a family affair, under the new Indian consuming class,
marriages pan India (South, Central, East and West) are now being served with different flavors. For
CB-1-0021 | Indian Weddings: Cultural Canopies?
instance, due to Punjabi/Bollywood influence the ceremonies like mehendi and sangeet have become a
requisite part of any wedding. Earlier the wedding venue would be the bride’s home and
parents/elders used to ensure an enjoyable event, while in present times weddings are managed by
sophisticated wedding planners and the venue witnessed a change from bride’s home to destination
weddings.
Earlier life-partner selection was the prerogative of the parents or the guardians, (they used to visit a
matchmaker or post a classified advertisement (Exhibit I)). Now, individual choices are the order of
the day. The surge in matrimonial websites stands as a testimony to this. While divorce and second
marriage were a taboo earlier, today there are exclusive matrimonial sites for divorcees
(SecondShaadi.com). Arya Samaj Movement has promoted inter-caste marriages.7 Inter-caste
marriages, hitherto considered unthinkable, are now not only permitted but also encouraged.8 On the
other hand, due to registered marriages and live in relationships, rites and rituals have diminished to
a considerable extent.9
Source: Namita Handa, “In Pictures: ‘Fair’ is OK in Matrimonial Ads but not ‘Gay’”, http://www.thequint.com/Life/in-pictures-fair-is-ok-in-
matrimonial-ads- but-not-gay, May 22nd 2015
Exhibit II: The Mehendi Ceremony – Bollywood Connotation – Band, Baaja, Baaraat
Source: http://www.santabanta.com/photos/band-baaja-baaraat/13080025.htm
In India, marriage has always been an ostentatious affair – the mood is upbeat where each one tries
to outshine the other with inputs borrowed invariably from reel weddings (Exhibit III). The
grandeur and opulence seen on celluloid is also replicated to a large extent by the elite and the
nouveau rich sections as well.14
Several Indian communities from all the 29 States and 7 UTs have adopted certain rituals like
sangeet and mehendi which are slowly becoming an ‘integral’ feature of Indian weddings. The DDLJ
(Dilwale Dulhaniya Le Jayenge) and HAHK (Hum Aapke Hain Koun?) along with Monsoon Wedding
and Bend it like Beckham
`celebrations’ now seem to have taken over the Indian weddings.15
Sharing his view on the Bollywood influence on weddings in India, Mumbai-based playwright
Bharat Dabolkar says, “Even a Maharashtrian or a Kerala wedding now has five functions, with
choreographed dances included. Everybody wants a five-day affair, Bollywood style.”16
In India, apart from fashion the only other thing that Bollywood has often influenced is weddings.
Sentimental, dramatic and larger than life is the DNA shared equally by both Bollywood and Indian
marriages. Bollywood had held aloft its flag across the globe that, young Indians are now familiar with
terms like mehendi, sangeet, karva chauth, roka, mangni and the works associated with them.17
Hum Aapke Hain Kaun? 1994 This Madhuri Dixit-Salman Khan starrer was nothing less than a wedding epic.
Madhuri’s backless choli, green lehenga and Salman’s three piece wedding suit
became the recurrent theme of every to-be wed’s wardrobe. It was rumoured during
the movie’s never ending run that more girls watched it with their tailors than
CB-1-0021 | Indian Weddings: Cultural Canopies?
boyfriends.
Hum Aapke Hain Koun?, celebrated the spirit of a Indian wedding in all its glory. From
family antakshari to the flirtatious joote do paise lo, this Suraj Barjatya flick set trends in
almost every aspect of weddings. It was after all, a heady cocktail of ritual and
banter. Now isn’t it that exactly what Indian weddings are all about?
Dilwale Dulhania Le Jayenge (DDLJ) 1995 Clichéd, as it may sound, this list can never be complete without the mention of this
SRK-Kajol blockbuster. Set in the backdrop of a very rustic and equally romantic ‘sarson
ka khet’ set-up, DDLJ explored the nuances of a typical NRI-Punjabi wedding. Even
now, more than a decade later, couples still go all dreamy-eyed at the thought of
being shot in those green yellow mustard fields.
Jodha Akbar 2008 Why mention Jodha Akbar which was more of a period film, one may wonder? That is
until you ask a jeweller what kind of demand this film sparked for ‘Kundan’
neckpieces and ‘jadau jewellery”. And not just for women, Hrithik inspired classy yet
minimal jewellery for men had its takers too.
Imitating a breath-taking Aishwarya Rai, who depicted the Rajputana valor in her
gorgeous Red and Green lehenga, many brides walked down the aisle and said ‘I
do’ in exact same replicas, that year.
Band Baaja Baaraat 2010 Enter the wedding planner Shruti Kakkar from Band Baaja Baaraat. Let us fast forward
to the era where weddings became bigger than ever, almost like a corporate affair– theme
weddings, destination weddings, globe-trotting and discerning Indians.
Nearly, 30,000 couples get married in India every day!18 Some of them get married to foreigners
(Exhibit IV). Ragin Patel, a professional who is married to a foreigner (Jane) who lives in London
says, “My wife would not think twice to take up a project overseas. But had I been married to an
Indian girl, she would be expected to cook and I would be under pressure to earn money. Morality
issues being low in the west is a myth.”19 While Indian festivities, rituals and customs had been the
pulling factor for foreigners to say ‘I do’ here, the prosperity of middleclass and their yearning for
‘celebrations with a difference’ making them to
16
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spend more on weddings creating an industry estimated to be worth $40 billion (around `2.5 lakh
crore). This surge in spends on wedding vows had also created an ecosystem of an ensemble of
allied services like beauty, fitness and photography.20
According to Alex Kuruvilla, President of Condé NastIndia21, the average Indian spends a
staggering one- fifth of the wealth accumulated in his lifetime on a son or daughter’s wedding,
second only to the investment made in the family home.22 Outlining the rise in weddings and its
allied business in India, Tata Institute of Social Sciences’ Associate Professor and Centre for Human
Ecology, Chairperson, Sujata Sriram said: “Today, marriage is increasingly driven by a desire for
companionship and emotional support. Grooming is also catching on in India, as men are becoming
increasingly metrosexual. There is a higher willingness to spend on looking good and this is evident
with the rise of male aesthetics in India which can also be seen across film, literature and
entertainment,”23 as shown in aesthetics (Exhibit V).
Sharing the same outlook regarding the paradigm shift in Indian weddings from conventional to
pomp and show, Gunjan Bansal, CEO, L’Amore Weddings (one of the earliest wedding planners in India)
says, “While weddings were a simpler affair about two decades back, economic liberalization and
the rise of the middle class have prompted a change in attitudes. In India, people are spending a lot
of money on weddings. Gradually, the trend of hiring a planner is growing.”24
Explaining the mix-and-match wedding that is the new norm, Sociologist, Madhuri Raijada (Raijada)
said, “People no longer live in their hometowns, they work in offices where they share their space
with people from multiple cultures. So they adapt what they like.”25 While appreciating the fun aspect of
these weddings, Raijada also voices concern. “Imitating food and functions is just superficial. People
have these functions because it’s fun, but there’s also consumerism involved,”26 argued Raijada and
said, “These extravagant ceremonies borrowed from Bollywood often make a statement about
personal wealth and social status.”27
In Family We Trust • Indians are still conservative in their attitude towards finding the right match with 3/4th still keen on arranged
marriages. Of these, 82% are women who prefer parents and family deciding their future mate. At 68%, men are
turning even more independent with every passing generation
• Arranged marriages rule in the North with 82% respondents preferring an arranged marriage compared to the
national average of 74%
• Irrespective of gender, social standing or region, close to three quarter respondents trust their extended family to
manage the entire wedding
Lord & Lady of the Rings • ‘Ring ceremony’ is the most preferred pre-wedding function favored by respondents (97%)
• ‘Sangeet’ ceremony is its closest competitor at 81% followed by religious functions at 71%
The Overseas Effect • Indians have adopted styles that were predominately followed abroad such as Bachelor and Cocktail
parties
• Bachelors party preferred venue: Resort away from home (34%) followed by 5/7 Star hotels (30%) and
farmhouses (13%)
• Cocktail party preferred venue: 5/7 Star hotels (40%) followed by a resort away from home (33%) and a
farmhouse
The Look • Grooming has become an integral part of any bride and grooms pre-nuptial preparation, but is significantly more
important to women than men at 47%
• At 46%, ‘facial’ is the most important service in a grooming package followed by spa and beauty
treatments at 23%. Furthermore, it is significantly more important to people in the South (50%) and North (46%)
than people in the West (31%)
• Facial (54%), make-up (21%), mehendi (21%) and hair styling (20%) are more popular with women than
men
• Respondents in the South are more likely to have their hair styled while people in North prefer spa and beauty
treatments. Respondents living in the West are more likely to opt for bleaching services
Dress Maketh • At 73%, 65% and 48%, wedding attire, wedding day and cuisine respectively are three most important
The Man/Woman aspects of a wedding
• 77% females consider their wedding attire as the most important aspect of a wedding as compared to 69%
men
Gastronomical delights • South Indian and Chinese are the most preferred cuisines at weddings standing at 56%, followed by North
Indian
• Majority would serve 5-15 dishes to guests at their wedding
Come One, Come All • 500 is the magic number. The ideal wedding guest list is between 251-500 people
• Males and respondents from the South prefer larger weddings with more than 1,000 guests compared to
women and respondents from the rest of India
• Females, regular people and respondents from the North and West prefer a small wedding with a guest list
comprising of 101-250 people
Romance is Not Dead • 80% respondents prefer honeymoons at conventional romantic destinations and within a week of their
wedding
• Goa remains the classic honeymoon destination closely followed by Ooty and Srinagar
• Men go European while women vote for the American dream: 46% men would prefer Europe as a
destination for a honeymoon abroad, whereas 36% women would prefer the US
• All-in-one for women; 25 per cent women prefer buying a combined wedding ceremony and honeymoon
package from a 5/7 star hotel
Source: “The ‘TAJ’ Wedding Barometer”, http://www.theindianbeauty.com/2013/03/the-taj-wedding-barometer.html, March 3rd 2013
Experts opine that there is a sizeable influence of technology on the entire value chain of Indian
weddings. Hitting the online websites for match making, wedding planners, caterers, decorators,
confectioners, jewelers, bridal wear, etc., witnessed a surge. Parents visiting local matchmakers (who
used to carry the resumes of prospective brides and grooms door to door) to seek a match for their
sons and daughters, was in vogue earlier. Today, due to several factors like globalization,
urbanization, families are shifting to cities leaving behind the village-based kinship networks, as a
result, highly educated men and women are finding difficult to get matches of their stature. Under these
limitations, families have sought larger networks, mostly through matchmaking sites.36 About one out
of every eight Internet users in India is signed up on one of the country’s so-called “matrimonial
websites.”37Shaadi.com is one of India’s three most popular marriage sites, along with
Jeevansathi.com and BharatMatrimony.com.38 There are portals which offer match making services
exclusively for VIPs (Exhibit VII (a)) and elite strata of the society (Exhibit VII (b)). Joining the
list, Second Shaadi, offers a repository of matches for people who are divorced, or widowers for a
second marriage.39
Exhibit VII (a): VIP SHAADI – Online Matchmaking Website for VIPs
Source: “Newspaper Advertisement”, The Economic Times, July 10th 2015, page 1
Chhabra 555, a prominent women wear store claims that a substantial amount of its bridal sales
come from online customers. Heena Malhotra the designer at the company says, “Brides don’t mind
buying their wedding ensemble online. Traditionally, people wanted to look and feel the fabric and
texture before buying an
Exhibit VII (b): Elite Matrimony – Online Matchmaking Website for Elite Classes
Source: Isabel, "Bizarre Indian ads", http://www.indiaoutsidemywindow.com/2012/11/bizarre-indian-ads.html, November 16th 2012
expensive saree or lehenga (long skirt). But now they are more open to online shopping.”40 Several
innovations are spanning wedding planners’ landscape. They now feature real weddings to connect
would-be couples with sellers (Bridal Wear, Wedding Photography, Floral Decorators, and
Confectionary Vendors, etc.) Pushing this envelope are interactive websites like Wedmegood.com and
ShadiSaga.com, which enables the newly married couples post their marriage photographs in a story
format. The advantage of this interactive feature is that the posts are tagged with various vendors
whose services were used for those respective weddings – photographers, caterers, make-up artists,
decorators, venue choreographers, etc. As the detailed portfolios are featured on the websites, people
who are visiting these websites can get the entire information of these vendors like charges, services
and past work.41
In order to streamline the processes, San Francisco-based software development company Veristrat
launched Shaadi-e-Khas, a wedding management software exclusively for India, in April 2011.
Giving a shot in the arm for wedding planners and retail customers, this software facilitates RSVPs,
guests’ travel dates, accounts, hotel reservations, providing directions to the venue, and uploading
wedding pictures and videos on a single platform.42 “Unlike an Excel sheet, Shaadi-e-Khas makes
your work about 80% more efficient by sending you automated reminders for every task,”43 says
CEO Bharat Kanodia. Coupled to this, the online software comes with an embedded list of 800 pre-
screened vendors, including florists, mehendi artists, and videographers.
Consumers’ Cultural Musings
With 1 billion population, more than 1600 languages and 9 religions, India is unity in diversity. Do
modern marriage ceremonies reflect this? For Indian consumers’ from across 29 States and 7 Union
Territories, wedding practices over the decades became more inclusive. Given the importance of a
wedding ceremony in an Indian family and expected adherence to cultural norms, industry veterans
and seasoned marketers wonder as to why the impact of culture is deep-rooted in Indian Weddings
and if marketing can influence a set of cultural practices.
Laja Homa During this stage of the ceremony, oblations are offered to the sacred fire. The brother of the bride puts fried rice
into her hands, half of which slips into the bridegroom’s hands under hers, which then slips into the fire. This is
done three times over whilst the bride prays to Yama, the God of death, for the long life, happiness and
prosperity of her new husband
Agni-Parikrama/Mangal This stage is one of the most auspicious parts of the ceremony and consists of the couple walking around the
Fera/Pradakshina fire clockwise four times. It is believed that the moon protects the bride for the first seven years of her life
followed by the sun in the next seven years of her life after which agni (fire) acts as her custodian. Hence
appropriate respect is given to agni by carrying out this custom of walking around the fire
Saptapadi The ends of the bridegroom’s scarf and upper garment of the bride are tied together by the priest, signifying
the marriage knot. Uncooked grains of rice are placed in a line at equal distance at seven places. The bride and
the groom take seven steps together as the priest recites mantras – each step signifies a different aspect of
marriage that they hope to uphold together with the final goal of being true companions and remaining
life-long partners through wedlock
Saubhagya-chinha The bridegroom blesses his bride by putting sindhur (vermillion powder) at the parting of her hair on her forehead
and by giving her a mangalsutra (sacred necklace)
Abhishekh, Surya The priest sprinkles water on the bride and groom after which they both meditate on the sun to give them power
Darshan & Dhruva to lead a creative, useful and meaningful life. Finally they both meditate on the pole star and the Arundhati star
Dhyaanam Darshanam va (Dhruva Dhyaanam Darshanam va). The Pole Star is stationary and fixed in its position; likewise the couple is
expected to be steadfast and firm in fulfilling their vows and responsibilities.
Anna Prashanam In the last symbolic rite the couple makes offerings of food into the sacred fire with chanting of Vedic Havan
Mantras. Having done this, the couple feed a morsel of food to each other – symbolic of mutual love and
affection
Aashirvaadah This is the final stage where there is benediction by the elders. Firstly the priest blesses the newlywed couple, after
which other elders do the same
Source: Shivani Mehta, “The Hindu Marriage – Vivaha Sanskara”, http://www.nhsf.org.uk/2006/06/the-hindu-marriage-a-vivaha-sanskara/, December 15th
2014
Annexure I (b): Eight Types of Weddings Described in Manusmriti
Brahmana Father or guardian gave away his daughter "decked with costly garments and jewels" to a carefully chosen bridegroom well-versed
in the Vedas and endowed with noble qualities. The bride's father also honored the bridegroom by offering him a traditional
drink made of honey
Daiva The daughter, "duly decked with ornaments," was given in gratitude to a priest for performing some important worship
ritual
Arsha The bride's father received a gift of a milk cow and a breeding bull from the bridegroom. This gift, permitted by the
sacred law books, was a token of respect-not a dowry. In ancient times dairy cattle were the main wealth of the
Hindus, hence such a gift
Prajapatya The bride's father gave his daughter away to the bridegroom with this traditional blessing: "May both of you perform your duties
together." The bridegroom was also honored by being given a traditional honeyed drink
Gandharva The bridegroom and bride married secretly without the knowledge of their parents or guardians
Asura The bridegroom voluntarily gave as much wealth as he could afford to the bride and her relatives, and then received the bride as
his wife. Such gifts were not in accordance with the injunctions of the sacred law. The lawgiver Manu did not approve of this
because it was like buying the bride by paying money
Rakshasa The girl was forcibly taken away from her family and then persuaded to marry
Paishacha A person married a girl whom he had seduced while she was asleep, intoxicated or insane