Alessandro Silva

Cloud Success Architect, LATAM

Linked-in: alessandrosilva.info/linkedin
Mar/2017
 AGENDA

● Downtimes and business impacts

● How Insights could help our customers?
● Red Hat Insights overview
● A winning combination: Insights + TAM
● Questions?

2 Red Hat Insights

 DOWNTIMES!

Downtimes has a high costs, can directly impact business

continuity and cause irreversible damage to organizations.

AFTER-EFFECTS
●
Loss of assets and information
●
Interruption of services and operations
●
Violation of law, regulations or contracts
Gartner estimates an hour of
downtime costs enterprises
$336,000: with increased visibility BUSINESS IMPACTS
into IT operations, businesses can
avoid service disruption, respond
faster to security risks, and
●
Financial loss
optimize IT infrastructure. Freed ●
Loss of customers
from continuously fighting fires, IT
can focusing on their business
●
Damage a company's reputation
and strategic goals.

3 Red Hat Insights

 I.T. OPERATIONS IS BEING CHALLENGED

INTERNAL BUSINESS I.T. OPERATION DEVELOPERS

CHALLENGES

4 Red Hat Insights

 WHAT IS ?

How it could help our customers?

5 Red Hat Insights

 WHAT IS RED HAT INSIGHTS?
Red Hat Insights is a modern infrastructure management service that enables you
to proactively identify, prioritize, and resolve configuration risks across your IT
environment before they impact business operations.

6 Red Hat Insights

 SYSTEM MANAGEMENT
BY RED HAT

BUILD A TRUSTED & SECURE DELIVER SERVICES ACROSS

RED HAT ENVIRONMENT YOUR HYBRID CLOUD
●
Manage the Red Hat Lifecycle ●
Hybrid Cloud Management
●
Provision & Configure at Scale ●
Self-Service Provisioning
●
Standardize Your Environment ●
Policy-driven Compliance

AUTOMATE YOUR IT PREVENT CRITICAL ISSUES

PROCESSES & DEPLOYMENT BEFORE THEY OCCUR
●
Simple & Powerful language ●
Continuous Insights
●
No agents to install ●
Verified Knowledge
●
Scale with Ansible Tower ●
Proactive Resolution

7 Red Hat Insights

 RED HAT INSIGHTS
Designed to be Intelligent and Proactive

Delivered as a Performance, Easy to identify Proactive and

SaaS Solution Availability, Stability events through a Inteligent Monitoring
and Security WebUI interface
More than a monitoring
Designed to enable Red Hat Analyzes IT infrastructure After thorough analysis, any system, Insights transforms
customers to proactively against Red Hat’s constantly critical issues requiring intelligent data to pinpoint
manage their evolving IT expanding KBases to provide attention are clearly technical risks and enables
environments, based on Red real-time assessment for displayed and prioritized by IT to resolve problems
Hat’s expertise and risks related. severity in an easy-to- before their business is
Knowledbase. navigate user interface. affected.

Red Hat Insights provides operational analytics and functional intelligence across
baremetal, virtual machines, containers, private and public cloud environments.

8 Red Hat Insights

 BASED ON NEW INTELLIGENCE
POWERED BY...

1M+ 30K+ 700+

SOLVED CASES UNIQUE SOLUTIONS ENGINEERS GLOBALLY

9 Red Hat Insights

 RED HAT INSIGHTS
KEY CAPABILITIES AND BUSINESS VALUE

Proactive System Insights powered Lightweight Clear, Tailored and Integration and
Management by Red Hat data Collection Actionable Intelligence Composability

Integrated into tools you already use:

While remaining available for:

CUSTOMER
PORTAL

10 Red Hat Insights

 BENEFITS
With increased visibility into IT operations and real-time, expert guidance from
Red Hat, businesses can avoid disruption, optimize IT performance, and spend
more time focusing on their strategic goals.

Fewer business Increased Faster risk assessment

disruptions
Designed to enable Red Hat customers to
proactively manage their evolving IT
environments, based on Red Hat’s
expertise and Knowledbase.
efficiency and resolution
Adjust configurations for improved Respond quickly and confidently when
performance with visibility into IT new threats are identified using real-time
operations and guidance from Red Hat risk assessments and tailored resolutions

11 Red Hat Insights

 HOW INSIGHTS WORKS?
KEY CAPABILITIES

No infrastructure Proactive
cost alerts

RED HAT
Real-time risk
Quick INSIGHTS
assessment
setup

SaaS Tailored
Planned resolution
response

12 Red Hat Insights

 HOW INSIGHTS WORKS?
MANAGING INFRASTRUCTURE RISK

13 Red Hat Insights

Technical Details
 HOW INSIGHTS WORKS
RED HAT ENTERPRISE LINUX WITH DIRECT CONNECTION

HTTPS
Minimal
INSIGHTS
Internal Network
Rules Engine
Proxy Traffic

Insights
anacron job

Red Hat Customer Portal

Displays results

15 Red Hat Insights

 HOW INSIGHTS WORKS
RED HAT ENTERPRISE LINUX WITH DIRECT CONNECTION

HTTPS
Minimal INSIGHTS
Red Hat Network Rules Engine
Satellite Traffic

Insights
anacron job
Red Hat Satellite
Displays results

16 Red Hat Insights

 RED HAT INSIGHTS
AVAILABILITY

● The Red Hat Insights client runs on any Red Hat Enterprise Linux 6.4+ or 7+
system. Simply install the RPM and begin analyzing for problems.
● To begin evaluating Red Hat Insights, visit
https://access.redhat.com/insights/evaluation to activate any available
evaluations associated with your account.
● Supported in several products to meet customers need - Direct, Satellite 5
and 6, Cloudforms, RHV, OpenStack, Containers and Openshift.
● Two simple steps to get Insights client installed and configured:

# yum install redhat-access-insights

# redhat-access-insights --register

Note: If you have a web-based proxy between your system and the Internet, you can configure the
Insights client to connect through it.

17 Red Hat Insights

 HOW INSIGHTS WORKS?
SECURITY

● Red Hat Insights collects both targeted and minimal system

information rather than entire logs.
● Red Hat automatically attempts to remove critical security
information such as passwords before uploading when stored in
standard locations.
● Common types of sensitive information can be opted out of
through pre-built configuration profiles.
● Subscribers can blacklist any command, file, or piece of
metadata that they prefer not be monitored by Red Hat Insights.
● The commands, files, and metadata monitored by Red Hat
Insights are listed in a single file that is GPG signed and available
at any time for easy inspection.
● Personally Identifiable Information is not collected.

18 Red Hat Insights

 Red Hat Insights
I want! How to acquire it?
 HOW CAN I GET IT?
OFFERING CHOICE BASED ON CUSTOMERS NEEDS
STANDALONE OFFERING
WITH COMPLETE MANAGEMENT
Red Hat Insights per instance
Red Hat Insights Unlimited
Guests
20
INTEGRATED SUITE FOR INTEGRATED SUITE FOR
PRIVATE CLOUD DEVOPS
Red Hat Openstack Platform Red Hat OpenShift Container Platform
Red Hat Cloudforms Red Hat Openstack Platform
Red Hat Virtualization Red Hat Virtualization
Red Hat Satellite Red Hat Satellite
Red Hat Insights Red Hat Insights
Red Hat Insights
 RED HAT INSIGHTS + TAM
IS A WINNING COMBINATION

● Customers can receive regular, tailored, risk

assessments on their environment.
● TAMs will review analysis results with customers
and create a remediation plan.
● TAMs can proactively provide notifications of
issues in an environment, including details of a
specific system.
● TAMs can use the Insights Dashboard to uncover
vulnerabilities and drive deeper customer
conversations.

21 Red Hat Insights

 RED HAT INSIGHTS
ADDITIONAL REFERENCES

● Learn more:

https://access.redhat.com/insights/info
● Get Started:

https://access.redhat.com/products/red-hat-insights/#getstarted
● System Information Collected by Red Hat Insights:
https://access.redhat.com/articles/1598863
● Accessing Red Hat Insights Through a Firewall/Proxy:
https://access.redhat.com/solutions/1583183
● Opting Out of Sending Metadata from Red Hat Insights Client:

https://access.redhat.com/articles/2025273

22 Red Hat Insights

 THANK YOU
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