Professional Documents
Culture Documents
Current Trends and Issues in Tourism and Hospitality
Current Trends and Issues in Tourism and Hospitality
Current Trends and Issues in Tourism and Hospitality
TOURISM
• a motive for
traveling is
required
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Why should one travel to another part of the world?
One must be able to afford to travel, saving enough money to be able to pay for an
air ticket and accommodation at the destination
One has to have enough days of paid holidays accumulated to be allowed to leave
one’s place of work.
A permit to visit the destination (called an entry visa) is required in some places
One will have to take the seasonality of a visit into consideration (will it be winter
or summer?)
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Tourism has a connection to many other disciplines
Politics Society
Religion Immigration
Agriculture Education
Economics Culture
Environment Heritage
Health Host community
Finance Attractions
Transport Activities
Accommodations Amenities
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One way of doing
tourist companies this is by constantly
must be constantly scanning the media
This includes being for trends that may
on the alert to prepared for
detect changes, impact on the firm
unforeseen and by setting
trends and issues circumstances and
early so that they aside money to
changes in their meet unforeseen
can make the operating
necessary developments that
environment. are out of the
adjustments to their
businesses. control of the
company.
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ACTIVITY 1
Get a copy of the leading newspapers and scan it for articles that
relate to tourism.
You will need to read the articles and draw conclusions because
very few of them will actually have the word “tourism” in the text.
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Sustainable tourism development
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The Big Environmental Issues
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Sustainability and sustainable development
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Sustainability and sustainable development
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These pictures show the two alternatives: Short term greed and
long term intergenerational equity. The latter involves a
grandfather’s consideration for what is best for his granddaughter
and her children and leaving the world a better place so that they
can live meaningful and happy lives.
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It was the World Commission on Environment and
Development that in its report “Our Common Future” first
raised the issue of sustainability when they said that:
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ACTIVITY 3
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Sustainable Tourism
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The report addressed the state of the global
environment and defined sustainable development as:
By 1995 the World Travel and Tourism Council (WTTC), a body of the top
executives of some 100 of the world’s biggest travel companies, joined forces
with the World Tourism Organization (WTO) and the Earth Council to
formulate a tourism industry response to the challenges posed by the Rio
declaration. The result was the publishing of “Agenda 21 for the Travel and
Tourism Industry: Towards Environmentally Sustainable Development.”
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Definitions of sustainable tourism
❖ In 1995 the World Tourism Organization defined sustainable
tourism as: “Sustainable tourism development meets the needs
of present tourists and host regions while protecting and
enhancing opportunity for the future.” In its definition the
WTO included environmental, socio-cultural and economic
sustainability.
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❖ Respect the socio-cultural authenticity of host communities,
conserve their built and living cultural heritage and traditional values,
and contribute to inter-cultural understanding and tolerance
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When we discuss issues of sustainability and
sustainable tourism some important questions
need to be asked. These include:
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This leads to the question of how many tourists, from which part of
the world a destination want to attract.
More tourists are not necessarily better and many destinations are
now looking to attract fewer but higher spending tourists.
What is the connection between sustainable tourism and the broader
social, cultural and economic development of the destination?
Is it possible that in an effort to achieve sustainable tourism we may
put other sectors such as agriculture under threat by encouraging
people to leave the land and to get involved in tourism?
These are difficult questions to answer and each tourist
destination will have to come up with its own answers.
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When we talk about sustainable tourism development we also need
to ask whether there are limits of growth for tourism and where
these limits are. Questions that should be asked include:
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There are no easy answers to any of the above
questions because they will depend very much on the
local situation and on how tourism is handled on the
ground. Policies set by governments set the
guidelines for tourism development and how tourism
is managed at a destination will make the difference
between success and failure of a destination.
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There is no doubt that if tourist destinations want to be
sustainable, that is successful in the long term, they will have to
maintain or improved the environment in which tourism takes
place while at the same time taking the needs of the local
population into full consideration. Tourism that only benefits the
tourists is unsustainable.
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ACTIVITY 4
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Protection of World Heritage
Following the end of the Second World War, there has been
increasing international concern that precious cultural and
natural heritage sites around the world were vulnerable to
threats from wars, natural disasters, environmental
catastrophes and industrial development.
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“World Heritage” refers to various kinds of heritage sites that
have undergone evaluation and have been approved by
UNESCO to be inscribed in The World Heritage List, according
to the Convention Concerning the Protection of the World
Cultural and Natural Heritage.
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Transport
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Towards sustainable tourism
The current model of mass
tourism means that success is
measured in increases in
tourist arrivals from one year We need to move away from such a
to the next. If there is no, or thinking that is only focused on
only a small, growth in quantity to one that is based on
visitor numbers the quality. Not how many visitors we
destination and its managers attract but how they are treated,
are seen as having failed in what experiences they have at our
their duty. destination will matter most. Of
course how positive their economic
impact on the destination is also
needs to be considered.
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To maximize the positive benefits and to minimize the
negative environmental impacts we need to be aware of the
consequences for a tourist destination when additional people
visit. More tourists generate more income and employment
for residents but more people also can put severe pressure on
a destination’s natural, social and cultural resources.
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Tourism development can have many impacts on the
environment. As visitor numbers rise there will be an
increase in:
Demand for fresh,
clean water
Creation of waste
Crowding
and sewage
Increase in
vehicular traffic
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OBSTACLES TO CHANGE OR WHY IT IS SO
DIFFICULT TO ACHIEVE SUSTAINABILITY
➢ We now know that the more people visit a destination the greater
the impacts will be. So we need to ask ourselves what can be done to
manage a tourist destination in a way that it is sustainable.
➢ We need to discuss the obstacles that stop destinations from
becoming sustainable.
➢ There is also a need to establish guidelines for sustainable tourism
development that limit the damage we do to the environments.
➢ Measures require that destination managers first get an
understanding of the limited capacity that all sites have to
accommodate tourists.
➢ This concept is usually referred to as the concept of carrying
capacity.
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The Concept of Carrying Capacity
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Physical Carrying Capacity
When no more people can physically fit into a space its physical
carrying capacity is reached. Theatres, cinemas, or sports stadia
are examples. To increase physical capacity a new venue may be
need to be built. You can also think about capacity on an aircraft.
If all seats are occupied the plane has reached its physical carrying
capacity.
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Ecological Carrying Capacity
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Socio/Cultural Carrying Capacity
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This souvenir seller in Ubud, Bali is trying to benefit from
tourists and hence will have a positive attitude towards them –
if they buy his products.
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Psychological Carrying Capacity
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How tolerant locals and tourists are of crowding will depend on
the site. During the annual Hong Kong Rugby Sevens tournament,
spectators will tolerate crowded conditions at Hong Kong Stadium
because crowds are part of the party atmosphere. When going for
walks on the beach Western people tend to want to have their own
space and they do not appreciate if there are too many other people
around
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Socio-cultural impacts of tourism
Closely linked to some of the points raised above are the socio-
cultural impacts that can result from tourism. With this in mind
the United Nations World Tourism Organization has developed a
Global Code of Ethics for Tourism. This code was adopted at the
WTO General Assembly in 1999. The code states:
Tourism’s contribution to
mutual understanding and
respect between peoples
and societies
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Tourism, a user of the cultural
heritage of mankind and a
contributor to its enhancement
Tourism, a
beneficial
Right to tourism activity for host
countries and
communities
Obligations of stakeholders in
tourism development
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Liberty of tourist
movements
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Civic pride is enhanced
because outsiders value the
Break down of stereo-types. place. Often local people do not
Most people have a certain appreciate the true value and
stereo-typical image of other attractiveness of what they
peoples and cultures. By have in their local community
meeting foreign tourist’s face-to but once tourists arrive who tell
face such often wrong stereo- locals how wonderful their
types can be corrected. place is, residents often start to
develop a greater appreciation
of their own environment.
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Potentially negative impacts
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• Loss of traditional industries – replacement of agriculture with
tourism. There is a danger that agricultural land is converted to
tourism use and that farmers leave the land to get involved in the
tourism industry at the expense of producing food for consumption by
local people and tourists. This may lead to food shortages and/or the
need to import food at higher prices.
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ACTIVITY 6
Make a list of all the positive and negative impacts you think
that tourism has in the part of destination where you live.
Compare these lists with those created by your class mates.
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Sex and Tourism
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Sex and Tourism
The authors argue that there is a spectrum that ranges from the
positive/mutually beneficial encounters such as people on
honeymoon or young people participating in a singles only cruise
on one end to commercial sex tours, trafficking of women and
children for prostitution and child sex tourism at the other, darker
end of the spectrum. It is important to note that there is a big
difference between “sextourism” which implies a commercial
transaction and “sex and tourism” which can take many forms.
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Sex and Tourism
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Sex and Tourism
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Sex and Tourism
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ACTIVITY 7
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Globalization and its effects on tourism
development
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How is globalization felt in the tourism context? We can think
of several ways which include the following:
• Commodification and trivialization of local cultures – everything takes on
a practical and commercial (for money) aspect
Money is king!
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• Americanization through McDonald’s , KFC and Starbucks
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• Most of the economic restructuring (change in ownership) is in the
interest of big business not in the interest of the public and of the local
people.
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Tax concessions (tax holidays) are often provided to outside
developers to provide them with incentives to develop
tourism infrastructure such as hotels in developing countries.
By allowing developers not to pay local taxes for the first 5
or more years they are depriving the local government and
hence the citizens of revenue but often no infrastructure
would be build if such concessions are not offered.
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International tourists demand international style hotels, food
and drinks and hence developing countries have to import up-
market building materials such as marble from Italy, food
(oysters from Australia) and drinks (Scotch whiskey) from
abroad which means that much of the tourism earnings flows
abroad. This is called leakage because the money leaks out of
the local economy and it can’t be used to benefit local people.
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Leakage in the Maldives
The Republic of the Maldives is a low lying island nation in
the Indian Ocean. The main source of income is tourism.
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Often it is assumed that people in rural areas are the poorest but
this may not necessarily be the case because as long as people
have access to land they can sustain their lives by growing their
own food or by raising animals. People who live in urban slums
are the poorest of the poor because they have no access to land to
sustain their lives. All they can sell to make money is their labour.
Because they are mostly unskilled they have a hard time in getting
jobs because they have to compete against often much higher
skilled city residents.
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Creating employment or self-employment opportunities for poor
and unskilled peoples is one of the fastest ways that tourism can
assist in reducing poverty. Here are a few examples:
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Self employment business opportunities (Nepal)
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Making carpets that tourists buy as souvenirs (Nepal)
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Silk production in Assam,
India is another form of
employment and revenue
generation for local people
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Development of tourism products to assist
in poverty alleviation
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Products can be developed from two
perspectives:
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The first question that needs to be asked, however, is whether local
people genuinely want tourists to visit and if so at what intensity?
Sometimes people may appear poor to outsiders but they may be
content with their lives because they live in strong communities
where they enjoy full family and social support and hence they
may not need additional income from an activity that involves
outsiders. If they do want tourism we have to ask what he poor
need to know to enable them to participate in tourism. What
assistance do they need so that they can benefit from tourism and
how can provide this assistance? There are some potential
difficulties and barriers:
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Potential Difficulties
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Potential Barriers
Time constraint of tourists. Visitors invest time and money into their
holidays and they only want to visit places that they think can fully
satisfy their needs.
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There are many examples where children who have worked in
the family business from an early age have later taken over the
running of the business when their parents are ready to retire.
Such practices are not restricted to the hotel and tourism industry
but can be found on most farms in the world and in small shops,
in particular in Chinese shops.
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At the same time the opportunity exist for young people who do
not have family connections to a tourism or hotel business to be
given the opportunity at a relatively early age to perform certain
small task such as maybe cleaning the beach or assisting with
other cleaning duties or as messengers in a hotel. Such
employment opportunities can be particularly important when
they are provided in some of the least developed countries
where employment for the young and poor is often difficult to
obtain. By earning some money they can help their families to
survive.
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While the above noted scenarios are positive, there is also a
darker and more exploitative side to children’s employment in
tourism. Often children are made to work in the hospitality
industry without appropriate care, wages, working hours and
work conditions. They may even be forced to work in this
industry against their own free will and at the expense of their
schooling and health. Such practices need to be prevented
wherever possible but unfortunately they are often tolerated in
countries where poverty levels are still very high.
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ACTIVITY 8
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Trends and issues in Hospitality
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Trends in the accommodation sector
➢One of the most basic requirements for tourists is the need for clean and
secure accommodation.
➢This can range from luxury hotels with full services to motels, guest houses,
backpacker lodges, youth hostels and camping facilities.
➢Because people are different and have different reasons for travel they also
have different accommodation requirements.
➢The accommodation of business travelers is usually paid for by their
employer and hence they are more inclined to stay in up-market, more
luxurious hotels whereas the more prices sensitive leisure travelers who pay
for their trip themselves may prefer more affordable and therefore also less
luxurious places to stay.
➢In particular young people who travel around the world as backpackers for
long periods of time, sometimes years, do not want to spend a lot on
accommodation. They prefer to spend their money on activities and
experiences instead of on sleeping.
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Greening of accommodation
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❑Guests are also encouraged to turn off lights and air
conditioning if they are not needed and in many hotel rooms
electrical appliances and lighting can only be used after a key card
is inserted into a slot that is located near the entrance to the room.
Once the card, which also opens the room door, is removed, the
electricity to the room is cut off thus avoiding any unnecessary
energy consumption.
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More personal ‘boutique’ styles of accommodation
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Hotel Branding
There are many different hotel brands in the world. A brand is
essentially the name of a product, in this case hotels, that is
recognized, trusted and valued by the consumer to deliver the
services required in the expected fashion. The table below shows
the top 20 hotel brands, the number of hotels they operate and the
number of rooms they control. As the industry is expanding these
numbers are constantly changing.
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Hilton is one of the most
recognized hotel brands in the
world.
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Top 10 Hotel Brands in the World as of January 1, 2008
Rank Hotel Chain Number of hotels Number of Rooms
1 Best Western 4 035 308 636
2 Holiday Inn 1 382 256 775
3 Comfort Inns & Suites 2 467 188 596
4 Marriott Hotels & Resorts 520 188 544
5 Hilton Hotels & Resorts 511 176 523
6 Express Holidays Inn 1 808 156 531
7 Days Inn of America 1 883 153 333
8 Hampton Inn 1 490 147 326
9 Sheraton Hotels & Resorts 399 138 878
10 Super 8 Motels 2 081 128 587
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More than just sleeping and eating
Integrating accommodation, dining, entertainment casino gaming
and shopping is a new trend that recognizes that people who stay at
a hotel or resort want to be able to participate in a diversity of
activities during their stay. Gone are the days when a hotel was
only a place to sleep.
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Trends and issues in the
restaurant and food
services sector
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Food
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Conclusion
Trends and issues in tourism and hospitality are constantly subject
to change. As societies change so will trends in the tourism and
hospitality industry. Many trends are subject to what is fashionable
at the moment while other trends and issues emerge from wider
issues in society souch as a greater awareness of environmental
protection or the increased concern about health.